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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- The purpose of the role is to direct and add value by to enabling business decisions through effective IFRS advisory across a range of business functions.
- The role is a group level position reporting into the Group Finance cluster.
The role is based in Sandton, Gauteng, and operates in a hybrid envoroment with the majority of time working from home (WFH) along with office space availible if needed.
Job Responsibilities
- Provide a financial decision support to business leaders through regular engagements with relevant line management and teams by acting as a subject matter expert in IFRS.
- Daily cooperation with cluster line management and business teams on different levels of the organizational structure through consultations and resolution of financial queries
- Provide meaningful recommendations, explanations and highlight areas of concerns or anomalies by analysing and interrogating financial information.
- Provide meaningful recommendations, and explanations on complex transactions, by understanding and meeting stakeholders’ requirements
- Review financial statements in line with IFRS and relevant regulatory frameworks.
- Take ownership of own deliverables and maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
- Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Provide technical opinions in an effective and well written manner with great attention to detail and quality orientation.
- Responding to add hoc requests and acting as a subject matter expert
Essential Qualifications - NQF Level
Preferred Qualification
Chartered Accountant CA(SA)
Essential Certifications
- South African Institute of Chartered Accounts (SAICA) certification
Minimum Experience Level
7 - 10 years experience in the finance environment with at least 5 years in senior roles with a focus on IFRS Advisory
Technical / Professional Knowledge
- Banking procedures
- Business Acumen
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Remuneration policies and principles
- Research methodology
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Communication
- Decision Making
- Planning and Organizing
- Quality Orientation
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Job Purpose
To work with business and projects to identify areas where business processes and performance can be developed or improved. The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.
Job Responsibilities
- Proactively plan process deliverables based on relevant project delivery method
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
- Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
- Assist in business value & ROI assessment
- Assist in the implementation of performance measurements
- Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
- Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
- Understand process improvement & Enterprise Architecture frameworks
- Understand process measurements focusing on what metrics to capture and where how to capture them in the process
- Understand when and how to use simulation to measure performance improvement
- Understand and apply industry and company change management policies and practices to process initiatives
- Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
- Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
- Identify training needs for business operation changes and obtain and schedule training and competency testing
- Develop communication plans that will facilitate the planned changes
- Providing progress reports to relevant stakeholders
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Ability to review project plans and help the project manager define technology needs
- Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
People Specification
We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
Minimum Experience Level
Demonstrated proficiency of BPM, Change Management, Agile Methodology and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
Technical / Professional Knowledge
- Principles of project management
- Relevant regulatory knowledge
- Facilitation techniques
- Presentation Skills
- System Development Life cycle(SDLC)
- Functions Specific Policies Procedures and system Knowledge
- Modelling-EPC/BPMN/UML
- Process Design
- Process Measurements
- Analysis
- Business writing skills
- Agile Concepts
Behavioural Competencies
- Continuous Improvement
- Communication
- Collaborating
- Managing Work
- Influencing
- Leveraging Feedback
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Job Purpose
To liaise with all estate agencies and drive the distressed property sales process in order to minimize Nedbanks losses and so contribute to the achievement of the strategic priorities.
Job Responsibilities
- Facilitate the payment of fees due to panel agencies by processing invoices within stipulated deadline.
- Achieve results cost effectively by using resources prudently at all times.
- Build a collaborative relationship with Relationship Agents by providing property details in a timely manner.
- Understand Relationship Agent needs by communicating through e-mail or informal office interactions and responding to requests.
- Eliminate unnecessary delay in the processing of panel agent invoices by interacting with Finance Officers to determine exact requirements.
- Ensure smooth flow of conveyancing process by responding appropriately to estate agency requests and facilitating transfer of information between agencies and Relationship Agents or Conveyancing Attorneys.
- Ensure that offers to purchase meet quality standards and comply with legislation by giving timely feedback to Relationship Officers about necessary improvements.
- Ensure that property is allocated and accepted as quickly as possible and, where necessary, is re-allocated to alternative attorneys by minimising risk of selling properties below market value through following process.
- Adhere to finance requirements by processing invoices according to stipulated procedures.
- Identified and resolve work obstacles by evaluating process efficiency and modifying process when necessary.
- Minimise risk of wasted resources by understanding the value of resources and utilising the resources with respect.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department, and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
- Ensure that database of offer to purchase is current and accurate by auditing submitted offers to purchase against prescribed standards and checking quality within prescribed turnaround times.
- Maximise time to market distressed properties and so ensure best possible market value price is met by ensuring that allocated properties are accepted by estate agencies or re-allocated within service level agreement timelines.
- Ensure that sales are concluded as quickly as possible by following-up with estate agency head offices regarding bond approval status and informing conveyancing department of approved bonds.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that Management are always updated on what progress have been made towards targets and provide projections weekly how we are tracking against these targets that have been set.
- It is imperative that excellent knowledge is maintained around what the requirements and processes are around the conveyancing of property
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- Estate Agent Certificate.
- Paralegal: Property Law & Conveyancing Certificate
Minimum Experience Level
- 2 -3 years’ experience in administration
- Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
Behavioural Competencies
- Collaborating
- Initiating Action
- Stress Tolerance
- Work Standards
- Managing Work
- Quality Orientation
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Job Purpose
To assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.
Job Responsibilities
- Review existing portfolio to ensure alignment with bank's credit policy and to identify cross-sell opportunities by gathering and analysing relevant information.
- Prepare credit applications and make recommendations based on the findings, within credit parameters.
- Achieve targets by using management information systems to measure performance.
- Support the achievement of service level agreement standards by understanding client needs, providing guidance and recommendations and responding timeously.
- Contribute to external client satisfaction by sharing knowledge and developing skills of client service team members and other stakeholders.
- Build relationships with internal stakeholders by attending meetings and supporting their strategies.
- Manage risk by monitoring reports, including excess report, within expected timeframes, identifying potential risks and taking corrective action to ensure risk compliance.
- Measure compliance, identify risk and make recommendations for achieving compliance by using current information and other resources available.
- Monitor covenant's by obtaining latest financial information, measuring compliance and reporting breaches.
- Sign off conditions of approval within required timeframes by checking the information called for.
- Verify that security is in place by gathering all required information.
- Ensure Nedbank Group Rating requirements are met, including Basel, and Moody's, by reviewing accounts and identifying risks.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- Business Banking experience / exposure is an advantage
- Minimum 5 years' experience gained in a similar role in a financial environment.
- 2 Years' experience within in a Team Leader / Supervisory or 2IC role
Preferred Qualification
- NQF Level 5 or 6 qualification (Degree or diploma) that includes accounting.
- Matric / Grade 12 / National Senior Certificate
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Business writing skills
- Industry specific knowledge
- Knowledge of financial markets
- Nedbank vision and strategy
- Relevant Nedbank Human Resources policies and practices
Behavioural Competencies
- Adaptability
- Communication
- Continuous Learning
- Collaborating
- Decision Making
- Stress Tolerance
- Driving for results
- Managing Work
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Job Purpose
- We are looking for a Product Design Lead to join our Foundation Squad within the Nedbank Web Design Team. They will help drive and create new market-leading experiences that execute against Nedbank's Digital Strategy, producing the 'next level' craft behind a sustainable and growing digital business by employing advanced Product Design approaches as well as dynamic functional testing that measure scale, viability, feasibility and desirability.
Team Description
- Our Design team crafts experiences that make people's lives better. We're a close-knit, collaborative group, guided by a highly iterative Client-centered Design (CCD) process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact the financial and home life for millions of people in South Africa and throughout Africa.
Job Summary
- Product Design Lead (PDL) manages the day-to-day execution of one or several customer design projects in Nedbank while guiding and developing individual team members. PDL works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer experience. They will make an important contribution to the design work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.
- A successful PDL is a self-starter with passion for high quality customer design. They have a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience. They can demonstrate strong communication capabilities and ability to influence and lead others in even high-pressure situations. They are passionate and knowledgeable about data, measurement and iteration. They understand the bigger picture and how to design client first end to end experiences taking all touchpoints into consideration.
Job Responsibilities
Accountability: Project Management
- Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Head of Product Design, establish a clear scope, creative brief and project plan for projects
- Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project
- Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements
- Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
- Lead the project team by aligning, managing and coaching the designers, prototype creators, copywriters and other possible team members, supporting them in setting goals, overcoming obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
- Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
- Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders
Accountability: High quality design
- Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Nedbank
- Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
- Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
- Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
- Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
- Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Nedbank ecosystem
Accountability: Building capabilities
- Coach and mentor designers in the project team and design team as a whole
- Foster a team environment in which designers feel engaged and motivated
- Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
- Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects.
Education And Experience Required
- National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification
- Minimum of 5 years’ experience in design discipline (UX, UI, CX, PE) Ideally with a portfolio of high-quality work in the financial services industry.
- Track record of leading the delivery of complex, high quality design projects, with strong customer impact
- 2 years of experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
- Demonstrated experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)
- Ability to create and use personas and produce illustrated customer journeys
- Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.
- Mature understanding and execution of Information Architecture.
- Mature understanding of current SEO, accessibility and web practices
Type of Exposure
- Solid understanding of design tools: Sketch and Adobe Creative Suite (Photoshop & Illustrator)
- Solid knowledge of prototyping with InVision
- Basic front-end development understanding (HTML & CSS)
- Basic understanding of product development life cycles and methodologies (Agile, Lean etc)
- Experience in design practice of Omni-channel product development so as to attain seamless UX through service design thinking practice.
- Solid understanding of working in a CMS, Adobe Experience Manager knowledge is beneficial.
- Adobe Analytics Experience is beneficial.
Knowledge and skills
- Advanced understanding of the whole process of developing digital and service design solutions
- Great customer obsession – ability to tirelessly drive improvement in customer experience throughout the projects
- Strong skills in stakeholder management – ability to build strong relationships, communicate effectively and, when necessary, challenge constructively
- Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems/issues
- Understanding of the importance of data and insight in driving solutions and ability to use data in decision-making.
- Awareness of new and emerging design trends and patterns in customer design space
- Experience in understanding design at scale with a focus on information architecture.
- Advanced understanding of the digital marketing and commercialisation lifecycle, governance and implementation within web.
- Experience in including and collaborating with the content team as a key focus and driver for client experience and education.
- Current SEO and accessibility best practices.
Technical / Professional Knowledge
- Understanding of Interaction Design
- Understanding of colour, typography and layout
- Knowledge of working on Apple MAC
- Understanding of Service Design
- Understanding of User-Centered Design
Behavioural Competencies
- Collaborating
- Continuous Learning
- Customer Orientation
- Decision Making
- Earning Trust
- Innovation
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Job Purpose
To support the SA&P leadership team to successfully deliver on the committed SA&P strategic objectives by planning, integrating and coordinating the integration of business deliverables as we mature our business model. Define and support benchmarks setting for the operational and service delivery components of our business and report on progress against achievement thereof. Narrate the key messages required to be cascaded to internal and external stakeholders.
Job Responsibilities
Planning, coordinating an integrating
- Compile the business integration execution roadmap through joint facilitation with business leaders and key stakeholders across the cluster
- Support the breakdown of Epics into executable activities in a manner that will ensure the team commits to the outcomes.
- Map these activities into a roadmap and identify dependencies between commitments
- Identify required agile ceremonies and align with the business rhythm and routines
Execution and achieving outcomes / targets
- Assist in defining enablers to realise the delivery of the outcomes
- Ensure execution of initiatives according to the roadmaps through collaboration with teams using Kanban or relevant tools
- Define the rhythms and routines required by the business and represent visually
- Report on the business performance against benchmarks and delivery against roadmaps
- Promote and support the execution of roadmaps according to SAFE core values and principles.
- Formulate key messages and define rhythms required to ensure key messages are cascaded to internal and external stakeholders.
- Identify and evaluate risks, impact and mitigate accordingly.
- Continuous improvement and turn-around of the business
- Use your expertise of the benchmarking approach to define target operational performance indicators
- Act as custodian of all business integration Artefacts (for example: Business Performance, Benchmarks, Execution Roadmap).
- Facilitate discussions and decisions
- Assist in the prevention and resolution of conflicts that might arise
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Certification in SAFe
- Relevant certification in business optimisations and transformation
Minimum Experience Level
- 8 years working experience and relevant industry experience
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Budget forecast assumptions
- Capacity planning
- Client Service Management
- Data analysis
- Operations planning
- Research and development
- Stakeholder management
- Process Design
Behavioural Competencies
- Innovation
- Decision Making
- Communication
- Influencing
- Continuous Improvement
- Earning Trust
Method of Application
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