Career Opportunities at Amazon - 9 Positions

Key job responsibilities
As the Principal Public Policy Manager, Economic Policy & Regulation, you will be responsible for developing advocacy initiatives that promote innovation, entrepreneurship and economic development. You will drive complex projects in a fast-paced environment, communicating clear and effective thought leadership to governments, regulators, academia, thank tanks and industry groups, including in situations of high ambiguity.

The successful candidate will build relationships and partnerships at all levels of government, represent AWS in relevant industry associations, and manage our response to consultations, especially within regulated industries. You will also monitor and report on relevant legislative activity, develop engagement strategies, draft collateral, and coordinate external advocacy efforts, outreach programs and key initiatives in alignment with business objectives.

BASIC QUALIFICATIONS

• 10+ years of relevant public policy and advocacy experience
• Knowledge of digital issues as they apply to regulated industries and economic policy
• Fluent written and spoken English.

PREFERRED QUALIFICATIONS

• Ability to maintain the highest personal levels of ethical conduct, confidentiality and integrity
• Highly effective oral, written and interpersonal communication skills.
• Expert understanding of the legislative and regulatory decision-making process.
• Experience in one or more regulated industries
• Ability to identify and understand technical aspects pertaining to corporate operations in legislative and regulatory proposals, understand business implications, and synthesize policy documents for internal and external customers.
• Ability to create factual and persuasive talking points and policy content, and deliver it to relevant audiences.
• Self-starter with proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.
• Ability to influence, negotiate with, and persuade others. Must be flexible and demonstrate strong judgment/decision-making skills, and political acumen.
• An advanced degree, preferably in a relevant discipline (Law, Political Science, Public Policy, etc.)

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About the Role

The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels.

This is not a virtual position. Due to the current COVID-19 regulations, if selected for this role, all necessary equipment will be provided for you to work from home. Once regulations are lifted, you will be required to continue working from our offices located in Gardens, Cape Town SA.

BASIC QUALIFICATIONS

• Fluent in English
• 1-2 years of work experience in a Customer Service or Contact Centre environment
• High School Diploma OR relevant NQF level qualification
• Computer literacy (Excel, Word, PowerPoint, Outlook)

PREFERRED QUALIFICATIONS

• Previous Amazon Customer Service experience
• Comfort and experience with the use of technical and payment tools/systems
• Experience working with KPIs and SLAs
• Ability to work in teams where team members are in different locations and belong to different cultures.
• Ability to work in changing environment
• Flexibility
• Prior experience in process improvement initiatives or Six Sigma

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Key job responsibilities

• Develop domain expertise and drive major contributions to our data and research roadmap. Leverage SQL, ETL, Statistical and Visualization tools to uncover deep business insights, trends, and opportunities to innovate on behalf our customers
• Translate ambiguous business problem statements into actionable analytical solutions. Manage large scale data requests and projects to define requirements, manage timelines, and coordinate activities with other involved team members
• Recognize and adopt best practices in reporting and analysis: data integrity, design, analysis, validation, and documentation
• Communicate analysis results and techniques, both verbally and in writing, clearly and confidently to peers and business partners

A day in the life

• Prep as a key partner for the next ideation session taking place with key customers
• Work on draft design of new interface for experimental testing
• Look at the feature request queue, prioritise the requests based on largest Customer Experience (CX) impact and work on top 3 additions to the CX dashboard
• Have a 1:1 with the central BI team to continue collaboration on the overall CX scorecard
• Take 30min to coach an intern/upskill by starting a new certification course/talk to your amazon mentor

BASIC QUALIFICATIONS

• Bachelor's Degree in Computer Science or a related technical field, and solid years of relevant experience
• 3+ years of experience as an engineer in the data/BI space
• 3+ years of demonstrated experience in data modeling, warehousing, and transformation of large scale sources using Redshift, Oracle, or other technologies
• Expertise in writing high quality SQL codes

PREFERRED QUALIFICATIONS

• Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
• Proven ability to solve complex quantitative business challenges and Experience working directly with business stakeholders to translate between data and business needs
• Proficiency with at least one modern scripting language (e.g. Python)
• 3 years+ data visualization and dashboarding experience
• Basic proficiency with statistical modeling, research methods, and machine learning applications

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Key job responsibilities
As a Technical Program Manager in the EC2 Core Platform organization, you will be responsible for collecting business and systems requirements from internal and external customers, diving deep into EC2 architecture, operations, collaborating with architects and engineering leadership, and driving the teams to deliver results. You will be expected to make appropriate tradeoffs to optimize time-to- market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.

The right candidate will possess a strong program management background, leading cross-functional projects from design to launch, and will have a well-rounded technical background in current web technologies.

• You will be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or multiple priorities.
• You will be able to develop and drive high-level strategic initiatives, but also be willing to roll up your sleeves and get the job done.
• In your role as TPM, you will design, anticipate technical and scheduling bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, sound judgment, strong negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

A day in the life
Work/Life Balance:
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• BS/MS in Computer Science, Mathematics, or equivalent industry experience
• 5+ years' experience in system software development and delivery

PREFERRED QUALIFICATIONS

• 3+ years' experience as a TPM delivering large, cross-functional projects

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We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us

BASIC QUALIFICATIONS

• Degree in Computer Science or related field, or equivalent working experience
• 5+ years of industry experience in a software development environment
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Scala, Kotlin

PREFERRED QUALIFICATIONS
One or more of the following help you stand out:

• Contributions to open source Python packages
• Demonstrated results designing, building and operating high-performance distributed systems in large-scale Linux environments
• Role model in writing high-quality, maintainable and secure code, mentoring others, and helping teams sharpen their development processes
• Ability to work effectively across teams to deliver results, with strong verbal and written communication skills
• Experience working with machine learning systems

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What you will do: You work along skilled software engineers solving challenging problems whist taking ownership of key milestones.

Why it matters: EC2, while a mature business, is still growing at an incredibly fast rate. Your job will be to ensure we build the right platform to enable the best customer experience at the cheapest rate.

Why you’ll love it: This is an exciting team that provides plenty of space to innovate and grow. You will have ownership, not just responsibility.

Key job responsibilities

• As a senior Software Development Engineer, you’ll be responsible to architect, plan, develop and operate core EC2 infrastructure that enables launches of thousands of EC2 instances every day.
• You will solve challenging problems whist driving technical leadership in the team. You will have the opportunity to mentor some of the best talent and you will be a trusted advisor. You will drive the delivery of a wide range of projects in a highly collaborative and fast-paced environment.
• Proficiency in at least one modern programming language, such as C, C++, Rust or Java is required.

A day in the life
Work/Life Balance
Most of our team is based in Cape Town. Under normal circumstances, we mostly work from the office but are very flexible if you need to work from home occasionally. From time-to-time, we work with our colleagues across the world meaning we accommodate the different time zones.

On-Call Responsibility
We rotate our on-call responsibilities which means that every 4-6 weeks, you would need to be contactable outside of office hours, however, due to the team largely focusing on investigations and monitoring, this rarely happens.

Mentorship & Career Growth

• Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

About the team
The EC2 Memo team forms part of the greater Oversubscription organisation. You will have the opportunity to work with the some of the best engineers in visualization. The team has specialised skills in CPU oversubscription and many of the senior engineers have been around since the inception of EC2.

BASIC QUALIFICATIONS

• Bachelor’s degree or higher in Computer Science, Engineering or related field or relevant work experience.
• 5+ years professional experience in commercial or web-scale system software development and delivery

PREFERRED QUALIFICATIONS

• Master’s degree or equivalent is plus
• A solid understanding of Windows and Linux operating systems
• A basic understanding of virtualization

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Job summary

Amazon Web Services Elastic Cloud Computing (EC2) is looking for a manager to lead the development of one of the most significant opportunities within EC2 compute! EC2 is at the core of AWS services and we are growing every day to meet the demands of our business as we continue to scale.

Key job responsibilities

• You will be delivering high quality solutions in a hyper-growth environment where priorities shift fast. You will be able to apply your technical skills coupled with your leadership, planning, and management abilities. You do not have to write code but prior experience in developing software in one more modern development languages like C, C++, Java or Rust is required.
• You'll also have the opportunity to use your technical skills by contributing to designs and other technical discussions. You will be able to provide guidance and leadership regarding the team's software engineering methodology. Amazon promotes a DevOps culture, so you’ll be able to evolve the team's testing, deployment and operational best practices .
• You will be collaborating with multiple teams to translate complex functional and technical requirements into detailed project plans and schedules; manage the day-to-day activities of the team by defining, implementing and maintaining a coherent, progressive development strategy. The most rewarding part of your job will be to develop your team by proactively contributing to their development and career progression.

BASIC QUALIFICATIONS

• 5-10 years experience in software development
• 3-5 years as a Software Development Manager or similar role
• Bachelor’s Degree in Computer Science or equivalent experience

PREFERRED QUALIFICATIONS

• Your experience in delivering embedded or low level systems will be a great advantage.

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Key job responsibilities
As Training & Quality Program Manager, you’ll be responsible for:

• Creating and maintaining all training and knowledge center content for BeXT globally
• Coordinating the new hire learning experience with cross-functional teams
• Implementing process certification programs for BeXT globally
• Developing quality assurance processes for BeXT global processes including Talent Management, Performance Management and Employee Relations
• Reviewing various metrics related to attrition, training & onboarding experience, performance, and engagement to improve BeXT satisfaction
• Implement technology to accomplish these tasks through automation, allowing the team to scale
• Computing and analyzing quality data to implement training projects to improve quality of BeXT

BASIC QUALIFICATIONS
The ideal candidate will possess a balanced mix of quantitative, consultative, and facilitation/leadership skills. They will have a documented track record of driving change; leading and facilitating teams that have significantly improved processes, training, and leading in fast-paced, ambiguous environments. Additionally, they should have:

• Broad understanding of HR generalist work and/or experience as an HR generalist
• Experience building, executing and scaling cross-functional programs
• Experience using data and metrics to measure impact and determine improvements
• Experience using Microsoft Excel to manipulate and analyze data
• Experience presenting metrics and progress to goal to senior leadership
• Experience building, executing and scaling training programs within global organizations
• Experience using Learning Management Systems

PREFERRED QUALIFICATIONS

• Master’s degree in HR, Adult Learning, Training & Development or a related field
• Experience serving diverse audiences in global organizations.
• Experience in the digital advertising space.
• An unfailing passion and capacity to advocate on behalf of our employees/customers.
• Excellent communication, presentation, and interpersonal skills, with the ability to coordinate varied stakeholders around a compelling vision.
• Ability to define, manage, and prioritize your own work, juggling multiple projects, possibly with competing deadlines in a fast-paced, often ambiguous environment.
• Well versed in adult learning theory and able to evaluate learning effectiveness and impact.
   

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The ideal candidate will look like this:

• Enjoy being a really great people manager. Building, motivating and mentoring a world-class support engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.
• Have a strong understanding of Mission Critical and Incident Management practices. The ideal candidate will have past experience working and managing mission critical events and have a strong knowledge of incident and problem management methodologies. You will also need and architectural understanding of Cloud services and dependencies and be able to interact with system development engineers and service owners.
• Have strong project & product management experience. The successful candidate will feel comfortable defining the priorities for a infrastructure engineering team. This will involve working on new and existing projects and being able to coach and mentor others through the lifecycle of a project.
• Know how to run a tight, lean, efficient operation. The right candidate will want to measure everything and be very data driven. He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes and performance of their team.
• Be great fun to work with. Our company credo is “We Pioneer”. The right candidate will love what they do, innovate, inspire and most importantly instinctively know how to make work fun.

BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field or equivalent work and educational experience
• 5+ years of experience managing teams in relevant service reliability or mission critical operations.

PREFERRED QUALIFICATIONS

• The right person will be highly technical, analytical and will have strong focus on operational excellence.
• Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
• Experience managing IT environments on behalf of customers.
• ITIL V3 qualification.
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
• Flexible work schedules (weekends and/or evenings when required).
• Strong verbal and written communication skills and demonstrated technical leadership.