New Jobs at MTN

Responsibilities
Social Media: Leading Customer Experience

• Ensure delivery of customer service objectives in alignment with CXO strategy
• Own and resolve customer issues as comprehensively as possible on first contact (sound communication - both written and spoken)
• Track and respond to spikes in incidents or demand or supply on a continuous basis and act when necessary
• Evaluate situations and determine the best responses and methods to reach defined outcomes.
• Ensure that issues that cannot be resolved at 1st contact or where service has been compromised, are escalated in line with the escalation processes
• Support and coordinate work to be performed by service providers as required.
• Gather information and research to ensure delivery of social media process performance results.
• Interact with other departments to communicate trends and ensure customer feedback to facilitate problem resolution.
• Be a brand ambassador for MTN ensuring a positive image for the brand, managing the impact to brand on digital platforms
• Ensure ongoing knowledge and adoption of all changes related to new and existing products, system, and process to deliver effortless customer experience on every contact.
• Use relevant tools to support customers on product, system and process knowledge
• Ensure the consistent delivery of all contracted KPIs (individual, business unit and shared KPIs)
• Meet service quality standards as outlined
• Drive self-service adoption through customer education
• Monitor Social Media platforms closely ensuring that high priority posts are attended to urgently (within the stipulated time frames)
• Identify potential threats to brand and execute the brand emergency process timeously
• Ensure all administration and compliance requirements mandated by the organisation is completed timeously and with relevant quality standards

Social Media: Communities, Blogs, and Administration

• Engage communities and forums across MTN’s social media & Online Real Estate
• Uphold & drive adherence to the rules, code of conduct and parameters for each community.
• Administer and/or moderate each of the communities created.
• Ensure adequate topics for discussion are created or maintained.
• Link with Product, Marketing and other teams to ensure seamless integration of activities.
• Moderate all online behaviour that contradicts the MTN online house-rules and values for both internal & external customers.
• Ensure that all pages and actions align to PoPi laws and conduct swift moderation where risks are identified.
• Adopt a proactive approach to service delivery, considering the next best action (pre-empt future needs and educate customers)

Media: Profit Driving

• Leverage all sales opportunity identified through customer engagement and generate quality leads for our sales teams/partners
• Identify opportunities to sell, cross sell and upsell MTN products on all customer interactions
• Converse & engage with customers around MTN offerings
• Make concerted efforts to retain MTN Customers upon cancellation request
• Recover the service where customers complain about service, product, process issues
• Proactively engage customers on all active planned campaigns
• Update customer details (email, contact number) on all customer contacts

Social Media: Operational Processes and Procedures

• Adhere to all PPPs defined for MTN SA, which may cut across functional areas.
• Uphold the MTN Social Media Policy guidelines for employees, MTN Social Media Sharing policy and all other related policies
• Follow the guidelines outlined in the Social Media Care playbook
• Adhere to the CXO Standard Operating Procedure
• Ensure FCR is prioritized only completing or registering queries as resolved when they are resolved end to end
• Ensure consultation for post approval where doubt sets in or in cases where customer requests are new/unexplored, and most importantly where there is potential brand
• threat
• Ensure that where queries are escalated to back office supporting departments regular follow-ups are conducted until full resolution is given and that the customer is always
• kept informed of the status of the query
• Ensure that all social media PPPs are implemented are aligned with the set operational framework for MTN SA
• Work with existing PPPs in such a manner that ensures operational efficiencies and performance is enhanced
• Work consistently according to standard operating procedures
• Attend to queries and needs of internal and external customers as required within set procedures
• Differentiate between different types of customers and apply appropriate policies and procedures (Consider high value customers, influencership levels)
• Ensure that workflow continues without interruption
• Ensure that standards are always in place around brand identity when it comes to engagement
• Where possible educate customer on policies, procedures, and standards
• Assist in preventing credit risk and fraudulent activity by following procedures carefully
• Ensure that all administrative procedures are followed

Social Media: Quality Control and Improvement

• Continually contribute to the improvement of existing processes and procedures to enhance effectiveness, efficiency, and performance
• Analyse situations and take the necessary action to ensure social media quality is maintained. This includes obtaining first-hand customer information and leverage this to
• improve customer service and support provided, and identifying trends
• Assist the business in finding ways to improve service levels
• Adhere to all continuous improvement and innovation at policy, process and procedural level for social media operations.
• Provide insights on top trends and make recommendations to the CXO Management
• Optimise the opportunities presented by each customer contact to up sell or cross sell products and services
• Ensure resources of time, skills, equipment, and materials are neither wasted nor misused.

People & Culture

• With input from leader, create personal development plans
• Ensure understanding and alignment of own KPAS and KPIs
• Take ownership of own performance and identify training needs. Have performance discussions with leader
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first
• choice
• Establish and build professional and sound relationships with colleagues, customers, and service providers
• Forge relationships throughout the entire service operations division to maintain and improve performance

Qualifications
Education:

• Grade 12
• Minimum of 1-year diploma (or related experience)

Experience:

• Minimum of 2 years’ experience in an area of specialization; with the predominant focus on written communication and online/electronic engagement with customers
• Experience working in a small to medium organisation
• Has a sound online portfolio (Blogs, social media presence)
• A written communication assessment score of 80% and above
• Requires knowledge on: Sales techniques, telephone etiquette, relevant policies and procedures

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Responsibilities

The Specialist – Data Engineer will be accountable to achieve the following objectives:

• Develop, continuously improve, and execute under the guidance of data leads efficient data frameworks to identify, organize, structure, and make available data attributes and information relevant for Software COE
• Support and execute instructions as per guidance in designing, building and maintaining scalable and reliable data pipelines to facilitate seamless data integrations and processing. 
• Support in developing and maintaining ETL processes and data integration workflows to streamline the data analysis process for Software COE optimizing and scaling data processing and storage systems to handle large and diverse datasets efficiently
• Execute set tasks to maintain the data infrastructures, including databases, data warehouses and data lakes to ensure availability, reliability and performance of data systems
• Provide support in designing data models and implementing scalable data architectures that support the business objectives
• Support reviewing of technical designs, troubleshooting data issues and providing technical solutions to the software CoE 
• Maintain and optimize databases, including performing routine maintenance tasks, indexing, and performance tuning
• As a flying squad member, work across squads and act as a SME on data management, providing guidance and support to other squad members. Ensure achievement of squad outcomes within defined timelines, required quality standards, and in alignment with the business objectives
• Work under the guidance of data engineering team to understand the data needs and provide solutions that align with the business requirements
• Document data pipeline configurations, data flow diagrams, and data integration processes to ensure clarity and facilitate knowledge sharing
• Conduct research to understand the latest developments in data management techniques, data technologies and explore tools that can enhance the data engineering practice at MTN
• Monitor data quality and work on identifying data inconsistency and resolving data errors
• Engage proactively in sprint review sessions, identifying areas for improvement and opportunities to enhance through utilization of data analytics
• Stay updated on industry trends, new technologies, and best practices in data engineering and participate in relevant training
• Interact with Chapter members, sharing expertise and deep knowledge to support achievement of squad outcomes

Qualifications

Education:

• Bachelor’s degree in Computer Science, Data Engineering, Information Technology, or a related field 
• Relevant certifications in data engineering or cloud platforms (preferred)

Experience:

• 4+ years of relevant working experience 
• Minimum of 1-2 years of experience in data engineering or a similar role, preferably within a software engineering or technology-focused organization 
• Expertise in designing and implementing scalable data infrastructures
• Experience in troubleshooting data issues and building effective solutions 

Skills :

• Proficiency in programming languages such as Python, Java, or Scala 
• Proficient in using design software (e.g.: Figma and other tools)
• Strong understanding of data processing frameworks and tools (e.g., Apache Spark, Hadoop, Kafka)
• Working knowledge of ETL processes and data integration techniques
• Familiarity with database management systems like Oracle, Mongo, MySQL

Required Skills

• Agile Methodology
• Communication skills
• Containerization and Orchestration tools
• Data Architectures
• Data Integrations
• Data Management
• Data Warehousing
• Data Wrangling and ETL (Apache Kafka)
• Presentation skills
• Programming Languages
• Project Management

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Job Description
Task Complexity:

Operational effectiveness

• Monitoring and maintenance of all backbone equipment, links and Voice services including Data Centre equipments
• Fault reporting and resolution with Telco’s, as well as monitoring and responding to Telco’s maintenance notices
• Notification of all network outages to customers both internal and external
• Incident/problem diagnosis and reporting
• Ticketing systems – keeping record of progress of local and international faults from initial request through to resolution
• Monitoring and responding to incoming mail from customers as well as internal teams
• Deal with internal escalations for network infrastructure related faults and drive resolution
• Handling of all incoming telephone calls to the Network Operations Centre
• Problem diagnosis and definition
• Ownership of queries through to resolution
• Managing network failures, both on a core level as well as customer level
• Take action to prevent the reoccurrence of problems.
• Provide input for Service Level reporting on core and customer.
• Troubleshooting complex technical core infrastructure 
• Operational support of core related platforms
• Managing and debugging issues relating to routing tables and relevant routing announcements
• Debugging and troubleshoot physical line faults, including peering and backbone links
• Logging TAC cases with vendors, ensuring turnarounds and SLA’s are met.
• Troubleshooting and configuration of network devices
• First level troubleshooting of Data Centre equipment
• Management of the abuse forums
• Proactively monitor the network against any threats
• Making sure that vulnerabilities in the network are dealt with and making sure all equipment and customers are protected against any threats

General

• Adherence to internal and external service level agreements
• Upholding superior customer support service at all times
• Effective communication of all network failures and related issues to the entire business and customers
• Ensure adherence to all network and security policies and processes in place
• Manage multiple client requests and ensure customer satisfaction in a demanding environment 
• Communicate effectively with customers, colleagues and management especially in time of crisis 
• Update clients on all outstanding calls, regularly (within expertise and defined parameters)

Relationships

• Ensure technical information sharing/lessons learnt and enhance team cohesion through peer relationship management within the team
• Ensure effective inter-departmental communication to avoid any potential conflicts that may arise, sharing and providing relevant information.
• Enforce a customer-centric approach.

Qualifications
Education

• Minimum of 3 year Technical degree/diploma 
• Cisco Professional Certification or Juniper Professional Certification
• Fluent in English

Experience:

• Minimum of 3 years’ experience ISP working environment with exposure to:
• IP routing Protocols such as BGP, ISIS, etc.
• UNIX based systems
• Cisco /Juniper devices
• Scripting 
• ATM and SDH infrastructure 
• Metro Ethernet type links
• Switching and routing   
• Experience in supervising others
• Experience working in a medium  organization 

Training:

• CCNA or JNCIA
• CCIP or CCNP (will be an advantage)

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Job Description

• MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.

Responsibilities

Credit Management 

• Work the credit control and collections activities as it relates to matters in legal.
• Ensure the accurate and timely processing of payments of accounts receivable to positively impact cash flow. 
• Monitor outsourced legal collection process. Analyse performance of external EDC’s in line with contractual or set KPI targets.
• Provide reports on external agents for tracking and collections.
• Assist in resolving Audit findings.
• Implement/fine-tune methods, processes/systems to enhance effectiveness/meet organisational goals.
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units.
• Ensure internal SLAs are adhered to, taking corrective action where necessary.
• Manage SLAs, and take corrective action as required.
• Resolve issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries.
• Liaise with customers regarding escalated account queries.
• Implement controls to reduce the risk of fraud and error.
• Liaise with attorneys with reference to accounts handed over for collection.
• Achieve targets for collections and achieve these targets.
• Compile monthly management reports
• Maintain bad debt provisions write-offs within targets set by management.
• Monitor age analysis of debtor’s book regularly and reduce overdue amounts.
• Ensure settlement agreements, payment arrangements are appropriately approved in line with agreed DoA and process.
• Manage claim process for all customers in Liquidation, business rescue, debt review and sequestration.
• Assist in execution of Debt book sales to external parties.
• Manage litigation matters in conjunction with MTN Legal team Attend to settlement negotiations from customers and attorneys.
• Load and process financial entries.
• Hand over relevant bad debt accounts to third parties for collections, to ensure bad debt minimized.
• Allocate payments from third party collectors to customer accounts.
• Prepare and process monthly write-offs.
• Manage active accounts in legal department.
• Prepare and submit claims on deceased estates.
• Attend to liquidations, sequestrations and administrations.
• Prepare invoices for third parties.

Customer Relationship Management 

• Liaise with customers to ensure client expectations and service levels are being adhered to.
• Ensure that client queries are resolved within agreed SLA’s.
• Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated time line.
• Provide accurate advice and education to customers to ensure adherence to quality standards.
• Deliver first time right service excellence and by displaying the MTN brand values to customer during all customer interactions. 
• Manage query resolution, escalation and feedback to customer.
• Create and distribute general correspondence to customers on customer impacting situations. 
• Liaise with Sales and have regular contact with clients via difference communication media.

Business Analysis

• Perform Business Analysis in line with MTN SA Business Analysis methodology and guidelines.
• Identify ways to fine tune policies, processes and systems in line with changing work practices.
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
• Design, analyze and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimization opportunities that will result in improvement of process performance.
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Quality and Compliance

• Execute in line with Quality assurance & Quality control requirements for Legal Collections.
• Ensure verification processes and procedures are adhered to for purposes of reduction/elimination of fraud.
• Ensure resolution of queries end to end.
• Give input into processes and procedures where quality of work may be improved.
• Adhere to quality and operating standards and primary controls, policies and procedures.
• Ensure customer satisfaction as per the CSI deliverables, query resolution and customer requests.
• Maintain accurate and up to date client details and account records

Reporting

• Reporting function (daily, weekly & monthly).
• Compile monthly management reports.
• Monthly reporting of the Key Performance Indicators.
• To report on a weekly/monthly basis as appropriate e.g. Age debt analysis, cash collections forecasts, Bad debt, Book Reviews, Provisions for Bad debt etc, EDC KPI’s.

Qualifications

Education:

• Higher Certificate in Para Legal or similar
• Credit Management Certificate

Experience:

• Minimum 3 years credit control and legal collection experience in a consumer/corporate/enterprise environment with high focus on service delivery
• Minimum 3 years Legal collections experience 

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Job Description

• Support and assist with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined. Incentivized to increase the Clients wallet share and need to maintain existing billing and increase new billing. 1 role is focused on farming existing accounts to ensure revenue retention, and the other is focused on hunting for new revenue and handover to farmers.

Responsibilities

Driving Profitable growth for MTN Business

• Achieve weekly/ monthly and annual sales targets through strategic and targeted Cross-Selling/Upselling opportunity management
• Opportunity Management and identification through strategic account planning and whitespace targeting
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Develop and grow existing share of customer wallet.
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Ensuring a culture of Operational Excellence 

Account management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts. 
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded. 
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts. 
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Focus on providing exceptional Customer Experience

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts. 
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Ensuring Appropriate Governance and Quality control Measures

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Project Management

Develop and drive the execution of agreed projects 

• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management. 

 Business Analysis

Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines

• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

Education:

• Minimum of 3 year degree/diploma in Commerce (Financial /Marketing / Communication) or related. 

Experience:

• Minimum of 3 years’ experience in an area of specialization / ICT 
• Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
• ICT Experience is preferable
• Experience in Account Management is essential, preferably in fast moving industry
• Requires understanding of ICT buying cycles. 
• Developing customer relationships. 
• Understanding a broad range of company technologies and offering is required
• Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential 
• Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, 
  and position it in a powerful way in order to generate budgets and close deals.

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Job Description

• Administrative Tasks: Accuracy and Timelines
• Follow-up and successful completion of queries and team concerns
• Adherence to confidentiality and business ethics
• Compliance with financial policies and standards
• Compilation of management reports and minutes timeously and accurately
• Seamless onboarding of new hires via HR processes
• Innovate Grad Programme supported without escalations
• Well-planned and executed team events

Responsibilities
Administration

• Generation of Oracle Requisitions, monthly expenditure audits, and purchase orders for departmental cost centers
• Ensuring that invoices are co-ordinated, namely: logging invoices onto manageable spreadsheets, ensuring that invoices are received, correctly distributed for approval, and payments made on time and accurately
• Ordering and distribution of stationary and any other office supplies that are required for day-to-day use for the department
• Co-ordinate and administer the Innovate Grad Programme, onboarding, events, escalations, and team queries.
• Co-ordinate and administer the SIM requests, canteen cards, credit notes, and other company books and documents
• Co-ordinate and administer divisional claims, expenditure, and financial requests as submitted by management
• Distribution of general correspondence, filing, and general office administration for management
• Involvement in strategic meetings (minutes), projects, and business plans from a recording perspective
• Managing and updating Organograms for their respective departments
• Assist with ISO requirements in terms of content management and any websites/folders that are required

Customer Service

• Transfer of escalated customer queries to the relevant manager/supervisor to ensure resolution thereof
• Maintain relationships with suppliers, vendors, and internal stakeholders

Coordination

• Effective facilitation and coordination of meetings, workshops etc., and taking minutes of proceedings
• Making travel arrangements, bookings, etc for the division
• Co-ordination of function arrangements related to division
• Liaison with key vendors, suppliers, and customers to facilitate meetings, payment follow-ups, etc.
• Coordinate rewards and recognition process, including maintaining the database, arranging gifts, functions, requisitions, etc.
• Manage diaries for managers and senior managers in the division
• Handle all incoming calls, and transfer or take messages where required

Qualifications
Education

• Matric
• Diploma in Office Administration

Experience

• Minimum 2 years experience in an area of specialisation; with experience in working with others
• Experience working in a small to medium organisation

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Job Description

THIS ROLE IS KENYA BASED

Mission/ Core purpose of the Job

• The Principal IP Engineer will form a part of a highly skilled group of technical and management experts who are responsible of the technical overview of the MTN Infraco global fixed connectivity infrastructure as well as to support other business units with the utilization of the assets.
• The role will oversee implementation of a secure Global IP/MPLS network to support Bayobab Services and/or service provider environment  

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Principal IP Engineer will be accountable to achieve the following objectives:

• Conduct the operation and maintenance on Bayobab IP MPLS and IP transit nodes.  
• Develop and maintain an IP address management strategy across the OpCos and Global Network  
• Support the implementation of new product and services  
• Ensure the proper implementation of high- and Low-Level Design submit by Planning department  
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks
• Developing policies and procedures for the Global IP/MPLS network
• Maintain the service assurance at/above the service level agreement signed with customers.  
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability
• Be proactive in recommending improvements to the Global and OpCo IP/MPLS network infrastructure in the drive for best-in-class service availability and reliability
• Support SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues
• Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support
• Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue
• Manage vendors about maintenance agreements, incident management and software deployment and circuit provision
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover

Role Deliverables

• O&M of Bayobab IP Network  
• Service assurance (incident, Change, fault, problem management)  
• Customer service satisfaction  

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Academic Degree in Commercial/Financial and/or Technical/ Engineering Degree/Diploma or similar qualification  
• English, French and Arabic (as advantage)  

Experience:

• 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
• Relevant experience with managed networks, Minimum of 5 years of experience with multi-services platforms, routing platforms, routing protocols SIS/RIP/RSVP/OSPF/BGP/ IbGP/ and troubleshooting down to packet level

Competencies:

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint 
• Strong understanding of managed networks, with proven experience with MPLS technology including L2/L3 VPN and traffic engineering  
• Effectively manage processes and solutions to maximize efficient work within the business unit
• Desire to provide inputs for new product development and management
• High communication and presentation skills to efficiently manage partners, customers an colleagues within MTN Infraco business units  
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
• Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Work proactively across multiple cultures and languages within the MTN footprint countries
• Strong computer literacy  

Other:

• Regional and international travel
• Able to motivate and inspire team members across multiple MTN footprints