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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
Mission/ Core purpose of the Job
The Senior Manager: Operations Governance & Tools Specialist is responsible for aligning and managing the implementation of standardised tools, procedures and processes across all MTN OPCOs and Managed Service vendors in all Network, IT and Digital areas. This position should provide clear governance model to follow up review meetings and establish escalation hierarchy between Group Technology, OPCOs and Managed Services suppliers. Measures of success include the delivery of documented processes, implemented automated dashboards and reducing conflict between above mentioned stakeholders in Operations domain, integrated blueprints for all toolsets and, standardised service catalogues.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager: Operations Governance & Tools Specialist will be accountable to achieve the following objectives:
Key Deliverables
Role Dependencies
Job Requirements (Education, Experience and Competencies)
Education:
Experience:
Competencies:
Other:
Responsibility towards:
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