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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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Mission/ Core purpose of the Job
The Senior Manager: Operations Governance & Tools Specialist is responsible for aligning and managing the implementation of standardised tools, procedures and processes across all MTN OPCOs and Managed Service vendors in all Network, IT and Digital areas. This position should provide clear governance model to follow up review meetings and establish escalation hierarchy between Group Technology, OPCOs and Managed Services suppliers. Measures of success include the delivery of documented processes, implemented automated dashboards and reducing conflict between above mentioned stakeholders in Operations domain, integrated blueprints for all toolsets and, standardised service catalogues.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager: Operations Governance & Tools Specialist will be accountable to achieve the following objectives:
- Engage with key internal and external stakeholders to identify governance model, process and tool improvements as well as prioritisation of these improvements, ensuring alignment across the OPCOs and Managed Service suppliers as well as alignment to industry best practice.
- To arrange regular meeting with Managed service supplier with both Network &transmission and IT &Digital Senior managers to ensure we are addressing all related issues, tracking accurately and escalating to high level management on time.
- Lead the request of forecasting new process, procedures and tools via accurate follow ups with other divisions within Group technology to ensure we are considering related operational requirements in advance and prior to launce the services.
- Identify inefficient processes across OPCOs, recommend and implement changes to improve tools adoption and efficiency of the business.
- Ensure that all processes interlocking OpCo and vendors are defined, implemented and monitored for appropriateness.
- Ensure all vendor tools are properly integrated to OpCo ecosystem and adhere to MTN policies (e.g. security).
- Oversee audits and control processes of tools and processes across the business, identify critical outcomes of the audit and address the outcomes appropriately.
- Lead (and when appropriate sponsor) process improvement projects with cross-functional teams to implement changes as required for process and tools improvement initiatives.
- Maintaining accurate documentation, communication and reporting to aide alignment and standardisation with respect to processes & tools across the organisation.
- Oversee the design of communication and training strategies, including identifying the appropriate learning process, timing, execution, as well as deliver on those communication and training strategies when required.
- Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to processes & tools. Serve as the key escalation point for all critical issues and initiatives.
- Engages with all key internal and external stakeholders to ensure strong working relationships to gain support for strategic operations changes and guarantee we are sharing Operations process and governance model with all other related parties.
- Define and implement governance framework for the implementation and adherence to standardised process, dashboards and tools for internal stakeholders in MTN Group/OPCOs and when required external stakeholders/vendors.
- Continuously manage and measure Managed Services, process and tools performance and incorporate process and tools improvement initiatives within governed and agreed upon timeframes. Drive process improvement initiatives and provide regular and on time recommendations to Managed service vendors to ensure will meet given targets via communication to them and related OPCOs.
Key Deliverables
- Documented processes for all vendor engagements with continues improvements to process catalogue as may be required
- Documented governance model for all vendor review meetings
- Integration blueprints for all toolsets and dashboards
- Standardised service catalogues with continues improvements to catalogue as may be required.
Role Dependencies
- Active support from the GM Managed Operations, SM: Network and Transmission Operations, SM: IT and Digital Operations & Process & Tools Specialist
- Deep understanding of the MTN business strategy
- Understanding of the OPCO technology and business context
- Timely decision making and reporting
- Alignment of OPCO and Group strategy initiatives
- Develop operational processes and controls with continues optimisation in line with Operating Model and Group Operational targets
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 year tertiary degree (ideally Information Technology, Engineering)
- MBA or Masters advantageous
- Fluent in English and language of country preferable
Experience:
- Minimum track record of 5 years or more as a Manager
- Minimum 3 years as a process and tools specialist in a managed services environment
- Worked across diverse cultures and geographies advantageous
- Experience working in a medium to large organisation
Competencies:
- Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
- Culture and Change Champion, Guiding People Manager, Relationship Builder
- Results Achiever, Operationally Astute
Other:
- Regional and international travel
- Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key customers: MTN OpCos, Group Technology, PMO, Group Commercial, Group Digital
- Key suppliers: Key Technology Partners, Vendors, Relevant Industry Bodies
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Mission/ Core purpose of the Job
Responsible for defining and implementing the Fintech International settlement offering. the SM is responsible to define, design, launch and manage the international settlement offering with the supporting strategic partnerships. The SM: International Payment is also responsible for setting the overall product strategy and vision, ensuring timely and robust planning and execution through the product lifecycle; including, gathering and prioritizing product and customer requirements and finally ensuring the successful deployment of the product across Opcos
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Support and contribute to the development of the functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Identify and assess new growth opportunities in the International settlements space
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective International settlements strategy
Operational Delivery
- Lead and manage the International settlement product portfolio as the Product Owner
- Drive and oversee the International settlement sales & bundling to Fintech & other MTN GSM partners.
- Develop comprehensive operational plans including all the necessary stakeholders to support effective implementation and delivery of the International settlement strategy, and oversee their execution across Group Finco
- Oversee the development, implementation, measurement and reporting standards for effective tracking of International settlements business performance across Group Finco
- Identify, implement & manage the risk framework around international settlement offering
- Operationalize the international settlement offering through
- Relevance, accuracy, and effectiveness in sales
- KPIs and Performance management
- Analytics & reporting
- Risk management
- Pricing and offering
- Contracting and partners management
- Financial and P&L Management
- Identify future challenges and opportunities; and identify trends to develop new models, new process, new technologies to improve performance and drive sustainable growth of International settlements
- Continuously improve Group Finco and its OpCo’s strategic and operational plans to achieve International settlements objectives
- Oversee International settlements product lifecycle and develop new products or services
- Set & monitor KPIs and provide regular performance feedback through a well-defined and implemented performance review programme
- Define and monitor relevant performance metrics and indicators to drive performance within various Finco OpCos and at Group Finco level
- Continuously monitor progress on targets, define and implement appropriate recommendation of corrective actions to be taken when and where necessary
- Lead the identification and selection of technology, sales and commercial partners required to execute on the strategy
- Ensure synergy across the Group Finco functions, Finco OpCos and partners through effective management of inter-functional relations and activities
- Oversee the monitoring and tracking of International settlements products and services’ performance after launch
- Ensure Group Finco support to Finco OpCos to collate reports and compile statistics and insights on product performance, working towards a near real time tracking capability, with weekly and monthly reporting periods
- Lead the establishment and maintenance of quality/process standards that will enhance the customer experience and cost efficiency
- Engage with Finco Opco counterparts to receive local market insights, new product requests, share Group Finco insights with respect to partnerships and alliances
- Ensure customer needs and requirements are satisfied through appropriate systems, processes, and procedures
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Perform evaluation baseline of key performance indicators (KPIs)
- Request for relevant budget for internal projects and new initiatives
- Facilitate preparation of proposals on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Manage and provide solutions through stakeholder consultation where relevant
Function Tactical
- Review all projects initiated (internal or global)
- Prepare objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign off and Facilitate sign-off / making decisions regarding tactical changes
Performance
- Monitor and analyse products performance trends from financial, competitive, and operational perspectives
- Monitor performance and alignment with Finco global strategy
- Ensure alignment between and across other functions within the Group Finco team
Reporting
- Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Managerial / Supervisory Responsibilities
Responsibility towards:
- Key external stakeholders: External contractors & partners
- Key internal stakeholders:
- Group Finco verticals
- Finco Opcos
Job Requirements (Education, Experience and Competencies)
Education:
- 4 year Business Science. Engineering (or related) Degree. Finance Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
- Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial
Experience:
- Minimum of 7 years of experience in banking, Fintech Payments or Telecommunication industry
- At least 3-4 years’ experience in Fintech / financial product development & management
- Proven experience in International settlements, complex treasury management, foreign currency management
- Manager track record of 3-4 years or more
- Experience in leading and implementing innovative Fintech products and within the Telco, financial or banking industry
- Experience with Agile delivery and Development Operations frameworks
- Deep understanding of the Fintech ecosystem, players, business models and industry related best practices.
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Mobile Money
- International settlements
- Baking Ecosystem & Products
- Banking Regulations & Laws
- Product Development
- Digital & Channel management
- Project Management
- Agile delivery and Development Operations frameworks
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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Mission/ Core purpose of the Job
Strategic advisor to the Board and the business by providing pro-active support and advice on governance, statutory and other activities related to corporate governance. Provide counsel to the Chairman of the Board and Committees on sound governance processes and best practice whilst maintaining an arms-length relationship to foster objectivity and independence. Be accountable to the board on effective and seamless functioning of the Board and its Committees in line with delegation framework and effective governance practices. Further the role will also have oversight responsibility for the Netherlands entity with regard to Corporate Governance & Assurance and ensure seamless execution of decisions across Group Finco entities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The General Manager: Company Secretary role will be accountable to achieve the following objectives:
- Overseeing and directing the Corporate Secretarial function, including support for the Board of Directors, and acting as liaison between senior management and the Board
- Oversight responsibility for the Netherlands entity with regard to Corporate Governance & Assurance and ensure seamless execution of decisions across Group Finco entities
- Advising the Board of Directors particularly, independent directors on corporate governance
- Advising on application of King Code, as amended from time to time and applicable legislation to the Fintech environment.
- Monitoring and advising on governance best practice and emerging trends with external law firms dealing with company secretarial functions
- Arranging for meetings of the Board of Directors and keeping the minutes of such meetings
- Signing corporate documents and attending to corporate notices and correspondence and conducting relations with the shareholders on matters concerning corporate policy and shareholders meetings
- Preparing the content of the Directors’ Corporate governance and remuneration reports in the Annual Reports where applicable.
- Maintain and ensuring compliance with policy on use of the company’s statutory auditor
- Ensuring the company complies with the provisions of its Memorandum of Incorporation and relevant statutory instruments in Fintech related business activities
- Provide guidance to staff regarding the appropriate implementation of the laws, rules and standards through policies and procedures and other documents such compliance manuals, internal codes, and practice guidelines.
- Promote a positive ethical and effective compliance culture throughout the company
- Identifies, assesses, monitors and tests compliance risks faced by the company
- Proactively advises management on the applicable laws, rules, and standards
- Developing, implementing, and maintaining director’s obligations guidelines regarding compliance, corporate governance, business ethics issues and practice including regulatory requirements; Ensuring that previous board decisions and policies are upheld and implemented; monitoring and addressing issues of non-compliance.
- Researching and implementing best practice methodologies; developing departmental strategy and linking to organisational strategy; developing and achieving departmental budgets and targets; implementing performance and productivity measures; Monitoring and evaluating achievements of departmental objectives
- Monitoring, addressing and maintaining capacity requirements; planning, delegating, monitoring and appraising performance and productivity; setting standards and goals; promoting team spirit, direct communication and sharing; managing and resolving conflict situations; disciplining staff and managing grievance procedures; recognising and rewarding the consistent adoption and reflection of Group Finco and MTN Group values and best practice
- Arranging and facilitating corporate governance workshops and updates; providing coaching and facilitating workshops as required
- Establish operational governance framework to ensure future fit for the purpose and supporting organisational goals
- Leading team of secretarial professionals to deliver best in class governance and stewardship assisting the board and Committee to deliver Ambition 2025 and beyond.
- Convening and servicing general meetings of shareholders
- Providing holistic and thought leading governance practices to enable effective and agile decision making
- Provide continuous training programs to directors and senior leadership on corporate governance matters and business related
- Providing board assistance as required; ensuring compliance with implementation of business-related decisions; maintaining confidentiality of security documents and agreement
- Updating own organisational and market related knowledge; monitoring and evaluating own work progress; developing individual competencies as required; ensuring own performance reviews are completed and recommendations actioned; ensuring that the organisational vision and values are reflected in own job outcomes
Key Deliverables:
- Corporate Governance
- Board Responsibilities
- Shareholder Liaison
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4-year tertiary degree (BCom/ BSc)
- MBA advantageous
- Fluent in English and language of country preferable
- Post Graduate Diploma in any legal degree
Experience:
- Minimum of 10-12 years post qualification experience plus at least 4 years in Fintech / Financial Services sector in a Company secretarial role of a listed company or multinational
- Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- A track-record of successful achievement as a Company Secretary of a substantial, preferably listed, institution.
- Compliance with all relevant statutory and regulatory matters, such as the Companies Act, King Code as amended from time to time, and the financial related standards of good practice including fair knowledge of AML etc,
- JSE knowledge is an essential requirement
- Ideally a well-regarded legal qualification, and the fluency of language and of thought to provide an excellent standard in all documentation.
- Very good interpersonal skills and the ability to build and maintain effective interpersonal relationships are essential. He/she must forge a strong and trusting working relationship with the chair and the CEO.
Competencies:
- Functional Knowledge:
- Corporate and Board Governance Framework
- Board Management
- Statutory Financial Reporting
- Memorandum of Incorporation
- Business Ethics
- Governance Committee Management
- Stakeholder Management
- DoA maintenance & management
- Knowledge of corporate law and practices
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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Mission/ Core purpose of the Job
The Assistant Company Secretary will be a strategic and operational advisor to stakeholders within the allocated area of responsibility by providing pro-active support and advice on governance and other activities related to corporate governance. Providing insights on Good governance practices and act as governance counsel for the Business and its subsidiaries including support on all governance and stewardship activities.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
- Monitoring and advising on governance best practice and emerging trends and engaging with external law firms dealing with company secretarial functions.
- Arranging for meetings of the Board of Directors and keeping the minutes of such meetings, including end to end board administration.
- Signing corporate documents and attending to corporate notices and correspondence and conducting relations with the shareholders on matters concerning corporate policy and shareholders meetings.
- Maintain and ensuring compliance with policy on use of the company’s statutory auditor.
- Ensuring the company complies with the provisions of its memorandum of Incorporation.
- Support the establishment of appropriate and optimal Governance Structure and framework for proper assurance by the board.
- Support the Cosec Exec and GM in managing the development, enhancement and implementation of the Group Board Delegation of Authority.
- Provide guidance to staff regarding the appropriate implementation of the laws, rules and standards through policies and procedures and other documents such compliance manuals, internal codes and practice guidelines.
- Promote a positive ethical and effective compliance culture throughout the company.
- Identifies, assesses, monitors and tests compliance risks faced by the company.
- Arranging and facilitating corporate governance workshops and updates; providing coaching and facilitating workshops as required.
- Providing board assistance as required; ensuring compliance with implementation of business-related decisions; maintaining confidentiality of security documents and agreement.
Role Dependencies
- Executive and GM Group Cosec
- Board members as per areas of responsibility
- Regional Exco
Job Requirements (Education, Experience and Competencies)
Education:
- An appropriate 4 year academic qualification (CIS/Bachelors Degree(Commerce/Economics/ Legal)
- Compliance with all relevant statutory and regulatory matters
Experience:
- Minimum 8 years’ professional experience in the relevant field
- 5-7 years of company legal, secretarial and accounting related functions associated with a listed company.
- Experience as a Company Secretary of a substantial institution advantageous.
- Very good interpersonal skills and the ability to build and maintain effective interpersonal relationships are essential.
- Sound and optimal governance and secretariat solutions.
Competencies:
- Strategy Implementer, Decisive Problem Solver, Experienced Facilitator, Best Practice Value Creator
- Culture and Change Champion, Guiding People Manager, Relationship Builder
- Results Achiever, Operationally Astute, Agile, Accountable
- Corporate governance
- Risk management
- Share Incentive schemes
- Business administration
- Strategic planning
Other:
- Regional and international travel (if required)
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Mission/ Core purpose of the Job
The SM is accountable for the expansion of Group Finco’s presence through developing new business opportunities, new markets /territories and launching products matching relevant emerging trends. The role is responsible for guiding the Fintech business towards achieving the long-term objectives by delivering on new opportunities. The SM is responsible first for leading and managing the programs to ensure execution of the new launches.
In collaboration with other Business Development colleagues in Group Finco, the SM is responsible to deliver M&A, Joint Venture and Partnership opportunities across the Fintech value chain and products. As part of the leadership team, the SM is also responsible to contribute to Finco’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the Project Management strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Cascade and communicate overall Project Objectives & Strategy
- Translate the Project Management strategy into operational initiatives and plans and drive execution
Operational Delivery
- Plan, Lead and Oversee Projects with regard to new market entry & new products launch with planning, execution coordination & go-live
- Responsible for the project management and oversight of associated Opco project workstreams for Opco projects & programs launched
- Define and initiate projects and assign project resources to manage cost, schedule, scope, quality and overall performance of component projects, while working to ensure the ultimate success and acceptance of the project
- Review project proposals or plans to determine time frames, limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects for group and opco synergy
- Enable with the support of the M&A team, the identified M&A opportunities as required
- Enable the joint venture & partnerships the identified opportunities as required
- Confer with project team(s) to outline workplan and to assign duties, responsibilities, and scope of authority
- Review status reports prepared by project personnel and modifies schedules or plans as required
- Review weekly, monthly, and annual project status reports for management
- Confer with project team(s) to provide technical advice and to resolve problems
- Analyse and evaluate current work processes with technical project managers and project sponsors and recommend changes to achieve efficiencies using best in class practices
- Ensure project deliverables are aligned and support the overall project milestones, business benefit(s), ROI, products, services, and new capabilities introduced
- Adhere to the approved governance framework, which articulates how initiatives are defined; prioritized and executed in order to achieve set organizational objectives and support strategic intent
- Develop project management practices such as planning, reporting, budgeting, change management, risk/issue management, etc.
- Support Opcos in implementing new products and services, resulting in an optimal value proposition
- Coordinate end to end onboarding of all third-party vendors responsible for project delivery
- Document best practices and lessons learned (heuristics) to inform future executions.
- Identify all realistic projects risks, analyse probability, and impact and develop contingency plans to monitor and manage risks.
- Define expectations and success indicators for project and report on project status
- Manage integration of special projects across functions
- Ensure overall quality of project deliverables
- Draft schedules for implementation of long-range plans and proposals
- Monitor project progress, drafting and distributing periodic progress reports for leadership and stakeholders
- Maintain compliance with applicable laws, regulations, policies, and best practices
- Leverage existing resources while incorporating new global best practices like “Agile” Project management to ensure continuous performance improvement within the PMO space
- Collaborate with Opco teams (where relevant) to ensure buy-in and sustainability for all special projects
- Investigate the adoption of technology solutions that can accelerate project deployment
Leadership and stakeholder engagement
- Build credibility, establish rapport and maintain communication with internal & external stakeholders at multiple levels
- Prepare leadership reports for use in strategic decision-making forums
- Ensure that essential communication takes place at all levels within the function and across Group Finco, Finco Opcos and MTN Group (where applicable)
Governance
Operational, Tactical and Strategic Meetings
- Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from Opcos
- Drive adequate risk mitigation and controls and elicit inputs from relevant parties
- Request relevant budget for internal projects
- Prepare proposal on change initiatives, policies, and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Manage and provide solutions through stakeholder consultation where relevant
Function Tactical
- Review all projects initiated (internal or global)
- Prepare objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign off and Facilitate sign-off / making decisions regarding tactical changes
Performance
- Monitor performance and alignment with overall strategy
- Ensure alignment between other functions within Group Finco teams
Reporting
- Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Supervisory/Managerial Responsibilities
- Continually develop a culture of strong collaboration and effective team working
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
- Recruit and build a world class product team
- Set goals and objectives for direct reports, monitor progress, and maintain motivation
- Set up appropriate structure to meet departmental management objectives
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4-year tertiary degree in Business Management, Project Management, or related field
- PMP Certification (or equivalent) required
- Master’s Degree / MBA (preferred)
Experience:
- 8-10 years of post-qualification experience in a multinational company
- 4-5 years program/project management experience
- 2-3 years’ experience in a Fintech program/project office
- Manager track record of 3-4 years or more
- Experience with Agile delivery & project management
- Experience in the Fintech/Financial Service/Banking sector is advantageous
- Deep understanding of the Fintech ecosystem, players, business models and industry related best practices.
- Ability to design, define/specify and deploy solutions, integration and/or data strategies across a multitude of geographies and products within geographies
- Strong business, operational and product knowledge, specifically relating to being innovative and “out of the box” in aligning “fit for purpose” products for the African market
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Understanding of FinTech, banking, microfinance and payment businesses
- Project and Programme Management
- PMO frameworks (PMI, PMBOK, etc.)
- Project systems, software and tools
- Agile frameworks and methodologies
- Capital planning and investment assessment
- Cost-benefit analysis
- Project resource, budget, performance and quality management, and reporting
- Project risk & issue management
- Strategic governance process, project planning and control processes
- Industry and marketplace legal and regulatory appreciation
- Business process reengineering
- Business change management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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Mission/ Core purpose of the Job
The Senior Manager: Remittance (Global) is accountable for the successful development, delivery & implementation of the Global (Outside Africa) Remittance product strategy & roadmap, which includes inbound and outbound remittances . The role is also responsible to ensure growth of the Global (Outside Africa) Remittance portfolio across Group Finco. The role will focus on enhancement of current products & services and also develop the overall product growth strategy and introduction of new products & services
The role is also responsible for the homeland product portfolio . Further, the role is also expected to ensure and drive compliance to applicable regulatory requirements across Group Finco within the Global (Outside Africa) remittance product portfolio. Further the role is accountable for the quality of products & service delivery while ensuring profitability and managing cost of operations & delivery
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Support and contribute to the development of the functional strategy in line with the overarching business goals
- Manage & lead the development of the sub-functional strategy in line with the overarching business goals
- Identify and assess new growth opportunities in the Global (Outside Africa) remittance space
- Ensure accurate and timely reporting to enable the regular review of the sub-functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of a Global (Outside Africa) Remittance strategy
Operational Delivery
- Lead and manage the Global (Outside Africa) remittance product portfolio as the Product Owner
- Lead and grow the Global (Outside Africa) remittance product portfolio in line with the business strategy
- Drive the implementation of the strategic objectives of the remittances vertical
- Review & oversee the delivery of the products, services, and all marketing initiatives in terms of MFS offers, in line with the defined deadlines and quality expected.
- Responsible for the identification of opportunities, growth levers and design the product & Opcos roadmaps in line with the overall strategy, market dynamics and customer requirements
- Act as an interface between the various stakeholders and ensure robust implementation of projects while meeting deadlines and delivery quality standards
- Review and analyse periodic reports describing on implementation status and product performance metrics
- Lead and manage the technical tendering process, particularly in the preparation of specifications, the technical evaluation of bids and the selection of partners able to support in operational implementation of the product plan
- Accountable to review the Product design, contract, commercial model, GTM, process, systems, partnerships and implementation with Opcos
- Provide advisory support to Finco Opcos (as required) in implementing the Global (Outside Africa) Remittance products and services
- Review and continuously improve the Global (Outside Africa) Remittance product development, business plan and product offers
- Develop decisive strategies that deliver tangible business results
- Oversee and review the Global (Outside Africa) Remittance solution product design and development
- Conceptualize & develop new Go-To-Market strategies for new Global (Outside Africa) Remittance products or enhancements
- Refine and develop the product vision, roadmap, and growth opportunities
- Provide guidance in backlog management, iteration planning, and elaboration of the user stories
- Oversee and help prioritize product feature backlog and development for the remittance outbound product
- Review and monitor product backlog according to business value or ROI
- Oversee and monitor product release plans and set the expectation for delivery of new functionalities
- Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Identify customer needs and competitor solutions to drive new business opportunities and create disruptive experiences
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Perform evaluation baseline of key performance indicators (KPIs)
- Request for relevant budget for internal projects and new initiatives
- Facilitate preparation of proposals on change initiatives, policies and procedures
Escalations
- Review all projects initiated (internal or global)
- Prepare objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign off and Facilitate sign-off / making decisions regarding tactical changes
Function Tactical
- Report periodically on all projects initiated (internal or global)
- Input on objectives, targets, and budgets for sub-function as applicable
- Develop and monitor key risks, issues and dependencies and set mitigation actions
- Facilitate sign-off / making decisions regarding tactical changes
Performance
- Monitor and analyse products performance trends from financial, competitive, and operational perspectives
- Monitor performance and alignment with Finco global strategy
- Ensure alignment between and across other functions within the Group Finco team
Reporting
- Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage product budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Managerial / Supervisory Responsibilities
- Continually develop a culture of strong collaboration and effective team working
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
Job Requirements (Education, Experience and Competencies)
Education:
- 4-year Computer Science/ Statistics/ Mathematics/ Engineering (or related) Degree
- Master’s in Business Administration is advantageous
- Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial
Experience:
- Minimum of 7 years of experience in Fintech Payments or Telecommunication industry
- At least 3-4 years’ experience in remittance / financial product development & management
- Manager track record of 3-4 years or more
- Experience in leading and implementing innovative Fintech products and within the Telco, financial or banking industry
- Experience with Agile delivery and Development Operations frameworks
- Deep understanding of the Fintech ecosystem, players, business models and industry related best practices.
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Remittance regulations and laws
- Product development
- Global money transfer process
- AML and Compliance
- Agile delivery and Development Operations frameworks
- Project Management
- Agile methodologies
Skills:
- Business Acumen
- Strong Analytics/data interpretation and presentation skills
- Detail orientation and high standards on work performed
- Continuous improvement
- Analytical thinking
- Negotiation skills
- Teamwork
- Interpersonal skills
- Strategic thinking
- Conflict management and problem solving
- Ability to cope with stress
- Executive Presentation
- Ability to exercise patience
- Ability to deal with change and fast pace
Behavioural Qualities:
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
go to method of application »
Mission/ Core purpose of the Job
The SM is accountable for developing Group Finco’s verticals and expanding its presence through identifying and assessing new business opportunities, identifying new markets /territories and emerging trends. The role is responsible for guiding the Fintech business towards achieving the long-term objectives by identifying new opportunities & transforming them into viable business lines.
The SM is responsible first for the definition and analysis of new business opportunities, value case and value proposition development, business case modelling and presentation.
In collaboration with other Business Development colleagues in Group Finco, the SM is responsible to explore & deliver M&A, Joint Venture and Partnership opportunities across the Fintech value chain and products.
As part of the leadership team, the SM is also responsible to contribute to Finco’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Contribute to the creation of the sub-functional strategy in line with the overarching business goals
- Manage effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Ensure the alignment of functional strategy and roadmap with the changing dynamics of the internal and external ecosystem
Operational Delivery
- Manage the full lifecycle of new market entry, partnership & deals across Ideation, Identification of markets/opportunities, proposal building, business case modelling, due diligence, ROI analysis, deal closures, risk framework, GTM & planning
- Manage and implement the business development strategy and roadmap in alignment to Group Finco strategic objectives
- Identify new product/ service offerings that adequately meet the needs of Finco’s clients and customers and support the overarching Group Finco ambition
- Identify new markets that could be of interest for MTN Fintech, with consideration of MTN Fintech profile, and assess end to end the opportunity to enter
- Provide guidance and advice in exploring M&A, Joint Venture deals and Partnership opportunities as required
- Collaborate and interface with enablement functions nd other services to drive ‘focus propositions’ to pro-actively identify, develop and pursue new business opportunities related to Group Finco and advanced banking & financial products
- Manage and ensure monetization of strategic global partnerships, joint ventures, funding partners, local partners and sales channels (financial services)
- Maintain close relationships with all the relevant international stakeholders, to ensure that Group Finco is well positioned to harness the opportunities created in new/existing territories
- Engage regularly with Opco counterparts or with new regulators in new markets or new segments, to receive local market insights, new product requests, share Group insights with respect to partnerships and alliances
- Responsible for competitor actions and positioning is analysed and relevant leads and opportunities are captured to keep the Finco strategy ahead of competition
- Collaborate and interface with product owners, key stakeholders and programs
- Support in the identification of industry partnerships to enable joint initiatives for B2B, B2C sales
- Responsible for sales forecasting and recommend overall commercial approach aligned with Group Finco plans and the approved business case
- Responsible to manage the business development processes, with special attention given to new markets, new opportunity identification, screening, forecasting, qualifying, pursuing and capturing
- Responsible for the execution of market and customer research to support rationale for product development and positioning within the marketplace
- Responsible to analyse competitor actions and positioning to keep the Finco strategy ahead of competition
- Develop effective working relationships with Opcos to realize the strategy
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Provide input into risk mitigation and controls
- Request for relevant budget
- Provide input to the preparation of proposals on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Review all projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Develop and manage budgets
- Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
- Monitor performance and alignment with Remittance & Fintech Business Development strategy
- Ensure alignment between other functions within Group Finco teams
- Ensure Business Development & Commercial targets are met
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4-year tertiary degree (Business Management, Business Administration, Marketing, or related field)
- MBA or Masters (advantageous)
Experience:
- Minimum of 7 years of experience in Banking /Fintech industry with focus in in business development, sales, client relations management, partnership management
- At least 3-4 years’ experience in Fintech / Banking / financial Services Business Development & Sales
- Manager track record of 4 years or more
- Experience in market study, strategic case, business consulting is a plus
- Deep understanding of the Banking, Investment & Fintech ecosystem, players, business models and industry related best practices
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Business Development
- Partnership and Alliance management
- Business market strategy
- Market Entry Strategy
- GTM
- Mergers & Acquisitions / Deal Advisory
- Business Case Development & Analysis
- Value Proposition Development
- Project Management
- Partnerships & Alliances
- Client relationship management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
go to method of application »
Mission/ Core purpose of the Job
The Senior Manager: Financial Products & Portfolio Development is responsible to identify key innovations in the fintech & banking sector and develop accordingly the Financial Product portfolios i.e. Consumer Banking, Business Banking & Open Banking.
The role is expected to drive a holistic portfolio based approach to be able to provide unique value propositions to the segments end user, enterprise & financial institutions.
The Senior Manager is responsible to identify, design, develop & deliver those new products & services for the market owners of end user, enterprise & financial institutions segments. The role is also responsible to develop the recommendation engine to offer a personalized experience to target users using these financial products.
Responsible for defining and driving the implementation of the business Banking portfolio & go to market strategy across Opcos.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the creation of the sub functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Cascade and communicate overall Strategy and Business Plan
- Translate the overall strategy into operational initiatives and plans and drive execution
- Define detailed portfolio development plans for various digital products and services.
Operational Delivery
- Manage & drive portfolio based convergence across various advanced banking & financial products to increase revenue and market share with the recommendation engine
- Identify & develop new banking services
- Collaborate with the market owners and leading partners
- Monitor and report on portfolio risks
- Follow market trends & innovation, conduct market assessments and competitor analysis
- Monitor the risk of the overall advanced banking & financial products portfolio to ensure the integrity of the ecosystem
- Based on the recommendation engine, identify & develop opportunities to leverage cross functional products & services among the advanced banking portfolio
- Build curated financial portfolio based products that provides a single one stop shop value proposition to the customer
- Lead the business and the relationship development with business partner prospects. Align objectives, priorities, and resources between Finco and relevant partners
- Support implementation of Advanced Banking & Financial Products strategy
- Develop comprehensive operational plans to support effective implementation and delivery of the strategy, and manage the execution across Group Finco
- Identify future challenges and opportunities; and identify trends to develop new products & services to drive sustainable growth
- Identify customer needs and competitor solutions to drive new business opportunities and create disruptive experiences
- Manage the product development lifecycle from ideation to delivery and ensure integration with the existing product suite across advanced banking portfolio with market owners
- Lead the identification and selection of technology & development resources required to deliver the products
- Ensure synergy across the Group Finco functions, Finco OpCos and partners through effective management of inter-functional relations and activities
- Oversee the monitoring and tracking of products and services’ performance after launch
- Lead the establishment and maintenance of quality/process standards that will enhance the customer experience and cost efficiency
- Responsible for backlog management, iteration planning, and elaboration of the user stories
- Manage the prioritization of product feature backlog and development
- Review and monitor product backlog according to business value or ROI
- Manage product release plans and set the expectation for delivery of new functionalities
- Engage with Finco Opco counterparts to receive local market insights, new product requests, share Group Finco insights with respect to partnerships and alliances
- Ensure customer needs and requirements are satisfied through appropriate systems, processes, and procedures
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Perform evaluation baseline of key performance indicators (KPIs)
- Request for relevant budget for internal projects and new initiatives
- Facilitate preparation of proposals on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Manage and provide solutions through stakeholder consultation where relevant
Function Tactical
- Review all projects initiated (internal or global)
- Prepare objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign off and Facilitate sign-off / making decisions regarding tactical changes
Performance
- Monitor and analyse products performance trends from financial, competitive, and operational perspectives
- Monitor performance and alignment with Finco global strategy
- Ensure alignment between and across other functions within the Group Finco team
Reporting
- Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Managerial / Supervisory Responsibilities
- Continually develop a culture of strong collaboration and effective team working
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
- Recruit and build a world class product team
Job Requirements (Education, Experience and Competencies)
Education:
- 4 year Business Science. Engineering (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
- Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial
Experience:
- Minimum of 7 years of experience in Financial services, consulting, strategy, analytics, engineering, or related industry
- At least 3-4 years’ experience in in Commercial/Financial Portfolio Management in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment
- Or at least 3-4 years’ experience in in banking product owner or product management role
- Manager track record of 3-4 years or more
- Experience in defining and project managing the technical and business implementation of portfolio strategies within a FinServ/FinTech environment
- Experience in B2C and/or B2B financial products with a broad range of products offered
- Experience in leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product portfolio strategies via mobile/telco channels
- Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Understanding of FinTech, banking, microfinance and payment businesses
- Fintech Products & Ecosystem
- Payments Ecosystem
- Portfolio Management
- Financial Asset Classes & Product Portfolio Management
- Project and Programme Management
- Product management
- Understanding of the regulation environment
- Working knowledge in related Big Data technologies
- Agile delivery and Development Operations frameworks
- GTM strategy
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
Method of Application
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