Vacancies at Absa Group Limited (Absa)

Job Summary

The purpose of the role is to manage the support, development and maintenance of the financial aspects of the Financial Reporting Systems and General Ledgers as well as participate in research, design, development and testing of improvements or new solutions to ensure financial data integrity. Assist with strategy and business requirements for FC Systems, manage and deliver financial and management reports to FC and other Group functions. Provide leadership, training and support to stakeholders and team.

Job Description

Accountability: Maintain financial data integrity

• Contribute towards financial systems data alignment and integration.
• Establish and execution of sufficient controls for the balancing process of financial systems.
• Execution of the balancing process of financial systems.
• Identifying opportunities to streamline the use of financial data and system functionality.
• Establish and enforce a stable environment for the maintenance/enhancement of financial processes.
   

Accountability: Manage Finance System operations

• Co-ordinate all maintenance and operational activities performed on the finance system to ensure accuracy and completeness.
• Establish and consistently enforce sound system and internal controls to ensure that procedures are correct.
• Propose Metadata changes to simplify reporting.
• Create and maintain standard and specific financial and management reports. (Focus on SAP4 HANA Business Warehouse (BW), Hyperion Planning, CDM and HFR Reporting but not limited to these Reporting Tools)
• Support and ensure accuracy of specific financial and management reports

Accountability: User Support, Reporting and Access

• With strong operational knowledge be able to provide guidance to new users in utilising the finance application systems correctly
• Assist users with queries regarding transactions processed to the financial systems
• Providing user support relating to system problems and or errors
• Escalate any problems/errors that need IT attention
• Fulfil administrator role to manage and provide user access and support to the reporting engine.
• Build custom reports as required
   

Accountability: Stakeholder management

• Build strong relationships with key role players in order to have a clear understanding of their business requirements
• Understand the impact of the changes and inform business of any risks or impact as a result of changes
• Escalate stakeholder dissatisfaction / issues to line manager for follow up and resolution
• Provide direction and input to enable Business Units to manage and resolve issues
• Track and report against customer experience metrics

Accountability: Business direction and support

• Ensure that the solution complies with existing policies and controls frameworks.
• Assist with the management of the day to day operations of the business area
• Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality of work and by meeting the required deadlines
• Agree and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis)
   

Accountability: Risk management, compliance and controls

• Ensure that the team understands applicable risk management, compliance and control (RCSA) requirements, including required compliance training
• Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested
• Assist external and internal audit.
• Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing)
• Assist with compliance testing.
• Assist with any audit findings raised and work to close out these in the required time frame
• Perform relevant attestation to controls as per distributed plan and timelines
• Provide input to risk and control assessments to ensure that all risks are controlled

Accountability: People and talent management

• Exhibits Absa’s purpose and values and champions them in the team towards development of a corporate culture
• Supports a culture that acknowledges the diversity of the members
• Training requirements to be identified and applied for on a timely basis and handed to team leader for approval

Accountability: Process management

As Process Executor:

• Execution of processes as designed
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction
• Assist in the implementation of new and/or enhanced processes
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks
• Maintain awareness of own activities and the impact thereof on related / inter-dependent activities

Education & Experience:

Education:

• B Degree in Commerce or Advanced Diploma in Accounting or Advanced Diploma/B Tech in Information Technology (NQF Level 7).

Experience:

• 3 – 5 Years’ experience in support, development, and maintenance of financial reporting tools
• Intermediate exposure and understanding of SAP4 HANA BW and Hyperion Planning concepts
• Intermediate skill in the development of Business Objects Web Intelligence reports and Dashboards.
• 5 – 8 Years’ experience in banking/financial and financial systems
• Preferred - Understanding of information systems and technology

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Job Summary

Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications. Must have experience in Voice Biometric Knowledge and AWS Skills

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Description

Accountability: Strategy and Execution and Operational Effectiveness (15%)

• Partner with Fraud strategy to develop the fraud strategy based on data driven insights.
• Translating strategic plans into tactical and operational plans, ensuring successful delivery of the strategy.
• Manage the Fraud Tools and ensure effective execution within the team.
• Continuously seek innovative solutions to enhance operational execution.
• Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
• Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Take responsibility for strategically developing and enhancing the operational risk regulatory and industry liaison strategy and framework.
• Take responsibility to oversee, review, challenge and report on the risk, operational risk regulatory reporting to SABRIC, PASA, Fraud Strategy and regulators where applicable. To ensure overall governance and oversight is maintained.
• Take responsibility to oversee, review, challenge and report to regulators and senior management where applicable.
• Oversee and take responsibility for the aggregation, reconciliation, perform quality checks and analysis on the regulatory and operational reporting and ensure all adequate controls are maintained throughout the process.
• Take responsibility to perform continuous analysis to improve reporting and identify optimisation initiatives and benchmark reporting to peers.
• Oversee and take responsibility for the development and maintenance of systems and architecture to perform attestations, system enhancement and process refinements to report accurately per portfolio on the appropriate regulatory requirements, taking account of any changes to requirements, including regulatory related requirements
• Submit regular and accurate reports to Senior Leadership.
• Take overall responsibility to manage internal and external stakeholders (e.g. agent banks, nodal points, fraud strategy, regulator,), to provide assurance on the soundness of reporting across the Fraud Solutions procedures to the senior executives within the Bank
• Take responsibility to effectively and efficiently handle queries from stakeholders (external & internal stakeholders, regulators) on reports.
   

Accountability: Business Management (30%)

• Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
• Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).
• Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous risk and governance.
• Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
• Perform governance and oversight as a leader on selected management/steering committees, if necessary, to provide guidance and control governance oversight with regard to their target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
• Drive cost efficiencies and govern allocated budgets to optimize both business efficiency and financial performance for Fraud Solutions.
• Take overall responsibility to manage team members in your division in order to achieve business performance including prioritization.
• Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
• Address any process failures specific to the department under management.

Accountability: Risk and Control (15%)

• Sustain long-term business continuity by proactively identifying potential business risk and designing and governing controls to mitigate such risks.
• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Direct the reporting of a risk and governance controls that ensures actions are understood and implemented by all team members. Manage the process by overseeing that key risk controls are recorded, monitored and effectively mitigated.
• Report on all risk indicators including financial losses, overpayments, fraud, etc. in the required format to Governance.
• Ensure all risk and compliance breaches are escalated to the correct stakeholders within appropriate timescales.
• Take responsibility to ensure that processes, control requirements and risk management frameworks that have been designed for the area and continuously reviewed and updated and are understood by all members of the team.
• Complete required compliance attestations.
• Log all Risk and Loss events(STIGG) as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
   

Accountability: Provide leadership for effective people and team management (35 %)

• Take responsibility for the team of staff in the division to ensure effective delivery.
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified.
• Training requirements are budgeted for and executed.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Address poor performance of any team member through the formal Performance
• Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.

Accountability: Stakeholder Management (5%)

• Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements.
• Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/Industries in the community.
• Build strong relationships with industry peers and best practice on fraud schemes and losses.
• We don’t get points for complicating things.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)