Job Vacancies at Momentum Metropolitan Holdings Limited

Role Purpose    

• The purpose of the role is to execute on the Momentum Insure Sales strategy.
• This will include the achievement of product sales targets and the delivery of an excellent, consistent customer experience across all products at the lowest possible cost
• This role leads and directs the Momentum Insure BDC channel, strong leadership is required to motivate and inspire the team to achieve outstanding results
• The Sales Manager is accountable for understanding Regional Customer base, growth opportunities and specific demands whilst ensuring effective capacity management of available resources in order to achieve higher operational efficiencies
• To ensure that the processes within the Momentum Insure Sales Team comply with legislative and process requirements
• Achievement of required audit scores
• To work along with staff to enhance skills levels and create a healthy work environment. Contracting and achieving of training and development plans for BDC's. Manage transformation and employment equity

Requirements    

• Matric/Grade 12
• NQF 5 as required/ equivalent qualification and or FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
• If you are registered for one Class of Business (Personal or Commercial), you are required to have 12 CPD (continuous professional development) points. If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
• 5 Years' experience in Sales (Short Term Insurance)
• 3 Years' experience in Managing staff in a short-term industry

Duties & Responsibilities    

• Driving profitable sales volume of all Momentum Insure products
• Achieve an excellent, consistent customer experience across channel

Implement sales plans, budgets and accelerated growth strategies:

• addressing sales to the external market
• South African and public sector markets
• Maximise channel effectiveness
• Apply a deep understanding of Provincial client and competitive markets and needs to execute on initiatives that will lead to greater market penetration
• Communicate the sales distribution strategic objectives, plan and operating model to stakeholders
• Accountable for establishment of a fast and efficient lead management process
• Ensuring effective resourcing, development, performance management and retention plans are in place for sales team
• Run collaborative meetings for retail sales
• Collate provincial specific retail tied sales information and compile relevant reports to respective stakeholders
• Ensure effective risk management and governance of Momentum Insure sales
• Key individual Momentum Insure –; management oversight of the sales activities, including the performance of compliance function, specifically with respect to FAIS and the product categories for which Momentum Insure are licensed, and represent the Sales Team during compliance monitoring visits

Competencies    

• Impactful leadership
• Driving change
• Purposeful collaboration
• Growing capability
• Relationship building
• Managing performance
• Product Sales
• Sales skills
• Risk awareness
• Cross selling
• Extensive knowledge of the Short-Term Insurance Industry
• Knowledge in managing a diverse team
• Thorough understanding of the insurance industry
• Thorough understanding of business principles
• Interpersonal Skills
• People Management skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Coaching skills
• Knowledge of Sales process
• Ability to drive a high performance culture

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Role Purpose    

• Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

Requirements    
Experience and Qualifications

• Grade 12 (Matric)
• Completed or studying towards a Degree / Diploma
• 2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo)

Duties & Responsibilities    
The work you need to deliver:

• Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query.
• Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
• Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
• Identify and report process and system failures, suggest enhancements to improve client experience.
• Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
• Provide a receptionist service for all walk-in clients.
• Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

Competencies    
Competencies required

• Writing & Reporting.
• Presenting & Communicating Information.
• Analyzing.
• Adhering to principles and values.
• Adapting and responding to change.
• Deciding & initiating action.
• Persuading & influencing.
• Following instructions & procedures.
• Delivering results & meeting customer expectations.

go to method of application »

Role Purpose    

• Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

Requirements    
Experience and Qualifications

• Grade 12 (Matric)
• Completed or studying towards a Degree / Diploma
• 2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo)

Duties & Responsibilities    
The work you need to deliver:

• Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query.
• Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
• Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
• Identify and report process and system failures, suggest enhancements to improve client experience.
• Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
• Provide a receptionist service for all walk-in clients.
• Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

Competencies    
Competencies required

• Writing & Reporting.
• Presenting & Communicating Information.
• Analyzing.
• Adhering to principles and values.
• Adapting and responding to change.
• Deciding & initiating action.
• Persuading & influencing.
• Following instructions & procedures.
• Delivering results & meeting customer expectations.

go to method of application »

Role Purpose    

• Manage the planning, execution and tracking of projects according to deadlines and budget parameters in order to achieve a strategic objective or business benefit.

Requirements    

• 5-7 years project management experience within a Financial Services/Insurance environment acting in the role as: Project manager, Scrum Master and Agile Practitioner
• Diploma in Project Management or Business Management
• PMP or Prince 2 qualification (preferred)
• ACP Agile Certification practitioner (preferred)
• DASM Disciplined Agile scrum master (preferred)
• SAFe certification (preferred)
• Scrum.org Scrum Master I (desired)

Duties & Responsibilities    
Manage the delivery of projects within the agreed parameters (Internal Process)

• Collaborate with stakeholders to investigate the feasibility of projects that support the achievement of business objectives
• Facilitate project planning and scoping workshops and produce required planning and scoping artifacts
• Define project scope in collaboration with stakeholders in order to ensure that project deliverables and expectations are clearly articulated and aligned to business objectives
• Contribute to the development of business cases and processes to enable projects
• Develop project plans which identify and sequence the activities and timelines needed to successfully complete the project
• Coordinate the implementation of project systems and processes in line with the required time, cost and quality standards
• Identify and assign resources and stakeholders (i.e. RACI) required for the execution of the project
• Determine the project objectives and measures of success which will be used to evaluate project effectiveness
• Create platforms where the project team can be mobilised and energised to ensure close collaboration and innovation
• Develop and maintain productive working relationships with stakeholders to achieve optimal cross process integration
• Track and drive the implementation and delivery of the project plan in line with the scope, cost and time parameters of the project
• Identify risks and collaborate with stakeholders to manage the mitigation of risks
• Create channels that monitor project progress and deliver reports that accurately reflect the progress of the project
• Manage the project close out and the assessment of project effectiveness in order to make recommendations to improve project impact
• Identify and support the implementation of initiatives that address project shortcomings or areas of concern

Engage with clients in a client centric manner (Client Services)

• Facilitate progress, project, and steering committee meetings
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Self-management and teamwork (People)

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development

Manage budget and implement sound financial controls (Finance)

• Compile and control budgets to minimise expenditure in alignment with tactical delivery plans
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Plan and implement a cycle of medium-term improvements to drive pricing of services and products
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities
• Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings

Competencies    

• Business Acumen - Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
• Customer/Stakeholder Commitment - Anticipates, meets and exceeds customers and stakeholders’ expectations by creating long lasting relationships that support the customer value proposition.
• Drive for Results - Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
• Leads Change and Innovation - Challenge the status quo, does what is right for the business, and encourage continuous improvement and innovation.
• Motivating and Inspiring Team - Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.
• Collaboration - Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.
• Impact and Influence - Persuades, convinces, influences and inspires others, both within the Group and externally to win support, loyalty and gain commitment to the purpose of the Group.
• Self-Awareness and Insight - Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
• Diversity and Inclusiveness - Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
• Growing Talent - Actively mentors, coaches and develops talent, builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business knowledge.

Closing Date    
2023/03/07

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Role Purpose    

• Develop, test, deploy, maintain and support a portfolio of new and existing software applications and services, from high-level business requirements and designs, through the Software Development Life Cycle.

Requirements    

• 5-8 years development experience (essential) ,

Formal qualifications:

• Relevant IT qualification,
• Knowledge of Software Development Lifecycle (SDLC),
• Knowledge of relevant programming languages,
• Knowledge of software testing,
• Knowledge of writing test cases

Duties & Responsibilities    

• Collaborate with the Scrum Master/Project Manager to deliver quality, effective software, in line with the agreed development process and business needs.
• Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.
• Conduct research and evaluate potential technical solutions to identified business problems.
• Partner with Business and/or System Analysts to translate business requirements into workable solutions and document solutions into technical specifications.
• Design and code new software functionality using code that is readable, maintainable and re-usable.
• Conduct Unit Testing of own code, and System Integration Testing (SIT) of each solution and resolve all issues/queries timeously.
• Collaborate with the testing team to co-create test cases to ensure that features within each application are working as expected.
• Contribute to user acceptance testing (UAT) and training material to ensure that functionality is working correctly.
• Deliver coding into the applicable production environment once testing has been completed.
• Provide stakeholders with regular feedback on the technical design and timelines for solution ensuring that business needs are met.
• Maintain existing programmes according to change requests approved by business as and when needed.
• Diagnose root causes of system issues through problem-solving and recommend potential solutions.
• Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution.
• Log issues found in existing systems as internal change controls and ensure successful resolution of issues.
• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain collaborative, professional relationships with clients and stakeholders.
• Deliver on service level agreements made with clients and stakeholders in order to ensure that expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies    

• Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.,
• Interpreting Data: Interprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively.,
• Developing Expertise: Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.,
• Articulating Information: Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information.,
• Challenging Ideas: Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspective.,
• Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making.,
• Managing Tasks: Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.,
• Producing Output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.

Closing Date    
2023/06/23