New Jobs at SurTech Group of Companies: a Diligent partner

Key deliverables

• Prepare and demonstrate the value of the GRC software solution in presentations
• Prepare and demonstrate the value of the GRC software solution in technical proposals.
• Understanding clients challenges and develop solutions to create value.
• Manage various technical validation activities such as POCs.
• Present the value of the products to a variety of clients within the client organisation in order to advance the sales cycle.
• Assist the sales team in generating revenue.
• Provide detailed RFIs and RFPs
• Interact with prospective clients at a senior level
• Understand the business requirements of the prospective customers and recommend the optimal solution to meet their needs
• Stay up to date with the full product range and its functionality.

Technical knowledge, skills & abilities

• Excellent written communication skills, such as experience of preparing proposals and responses to tenders.
• Experience own managing POC activities at customer premises.
• Ability to communicate a technical message with business relevance to a non-technical audience as well as a technical audience
• Excellent presentation abilities and composure in front of all levels of technical and business customers or prospects

Behavioural, soft competencies & skills

• Excellent interpersonal, relationship-building and networking skills.
• Ability to confidently communicate with C-suite individuals.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects and clients, without dropping-the-ball.
• Well-spoken and presentable with exceptional presentation skills.

Education & qualifications

• Matric certificate.
• Bachelor's degree

Details of experience

• At least three years of experience in a pre-sales consulting role, preferably software solutions.
• Excellent presentation abilities to all levels in a business i.e., Tech/ C-level
• Ideally have experience in the Audit/GRC software space

go to method of application »

Key deliverables

• Generate and seek out new business in targeted industries and accounts through cold-calling, email prospecting and referrals.
• Mapping a customer organization to identify influencers and decision makers.
• Actively increase your industry knowledge to educate and create awareness within the customer environment.
• Identify account specific pain points in order to showcase the offerings of our solutions.
• Utilise strategic, proven sales methodologies to ensure setting of appointments.
• Ensure that the CRM system (Salesforce) is accurately updated with all necessary information.
• Develop and maintain excellent product knowledge and be able to hook for a meeting using the unique benefits of the solution.

Technical knowledge, skills & abilities

• Proven ability to prospect through companies to identify the correct individuals.
• Proven capability of running a full sales cycle, from finding a new opportunity to closing of deals
• Demonstrated track-record in over-achieving challenging targets.

Behavioural, soft competencies & skills

• Target-driven, dynamic, and confident, with a proven track record
• Ability to initiate conversations with senior personnel
• Ability to ask questions that demonstrate understanding
• Well-spoken
• Experience navigating complex organizations
• Ability to self-motivate
• Competitive by nature

Education & qualifications

• Matric certificate
• Other qualifications desirable

Details of experience

• At least 3 years in a similar role
• Proven track record in sales

go to method of application »

Key deliverables

• Ensure excellent quality of stakeholder engagement, and client relationships.
• Provide word-class support services to our clients and meet SLAs
• Resolve issues and adhere to response time.
• Take ownership of the support case and follow through until case is closed
• Ensure customer satisfaction in resolving their queries
• Continuous learning is encouraged through Knowledge Base articles and quarterly case reports

Technical knowledge, skills & abilities

• Technical troubleshooting skills Operating System and 3rd party applications
• Software installation knowledge
• IT-orientated and technology-savvy
• Must have/show interest in the auditing environment
• Must have strong Database admin skills
• Have ERP applications support experience as well as scripting skills

Behavioural, soft competencies & skills

• Strong work ethic
• Attention to detail and a passion for accuracy
• Aptitude to learn new software quickly
• Desire to exceed customer expectations
• Ability to work under pressure and strict deadlines
• Ability to work independently and self-manage
• Ability to prioritize and remain focused on the job at hand
• Ability to take direction
• Display professional business etiquette
• Ability to clearly communicate and manage client expectations
• Excellent ability to develop strong client and stakeholder relationships.
• Self-starter who is pro-active and can both identify project risks and address these successfully

Education & qualifications

• Completed BSc in IT / Information Systems or similar tertiary qualification
• ACDA Certification (desirable requirement)

Details of experience

• 2 years technical support experience in an IT environment
• 1 year data analytics solution experience
• Scripting skills
• Computer literacy with MS office skills (Excel, Word and Power Point)
• A+ and N+ highly desirable

go to method of application »

Key deliverables

• Actively seek new sales opportunities and develop a solid pipeline of potential clients for the assigned territory.
• Qualifying new business opportunities within the targeted markets through high-level prospecting, and sales discovery initiatives.
• Gain an understanding of customers' specific business needs and apply product knowledge to meet them
• Engage with prospective clients via phone calls, emails, and online communication channels (MS Teams & ZOOM) to introduce our products/services and establish rapport
• Meeting set targets and working closely with the Business Development Manager by methodically working on and following up on a variety of pro-active sales activity.
• Consistently achieving quarterly and annual KPIs
• Maintaining accurate records of sales activities and opportunities in Salesforce CRM
• Collaborate with the Business Development Manager throughout the complete sales cycle
• Implement territory sales action plans to achieve sales targets and objectives.
• Utilise CRM systems and sales tools to track interactions, update customer records, and generate sales reports.
• Weekly reporting on sales progress and submit accurate forecasts on opportunities
• Preparing and drafting proposals and quotes.

Technical knowledge, skills & abilities

• At least 2 years proven experience in a software solution sales role.
• Proven ability to prospect through companies to identify the correct individuals
• Proven capability of running a full sales cycle, from finding a new opportunity to closing of deals
• Demonstrated track-record in achieving targets and capable of hitting sales KPI activity levels
• Proficiency in using Microsoft Office Suite, and other sales tools/software.
• Excellent presentation capability

Behavioural, soft competencies & skills

• Target-driven, dynamic, and confident, with a proven track record
• Fast learner with a passion for sales
• Ability to initiate conversations with senior personnel
• Ability to ask questions that demonstrate understanding
• Possess excellent verbal and written communication
• Results Driven with a sense of urgency
• Resilience
• Competitive by nature

Education & qualifications

• Bachelors degree or Diploma in Sales or Marketing
• Familiarity with CRM systems and cloud-based software solutions is a plus
• Strong verbal and written English communication skills.
• Good command of Portuguese is an advantage for this role

Details of experience

• At least 2 years in a similar role
• Proven experience in sales, preferably in an internal sales or customer-facing role.
• Proven track record in achieving sales targets and driving revenue growth.

go to method of application »

Key deliverables

• Manage and troubleshoot computer hardware and software issues for employees
• Install, configure, and update software applications on workstations as required
• Set up new employee workstations and user accounts, ensuring proper access rights and permissions
• Collaborate with internal & external IT vendors to address complex technical issues or procure necessary equipment
• Train employees on basic IT procedures and software usage
• Continually maintain an updated asset register
• Quickly identify and address IT and Office-related challenges, implementing solutions to minimize disruptions
• Propose process improvements to enhance office efficiency and user experience
• Support the business operations in the following areas:
  • Data penetration
  • Reporting
• Encourage and maintain a customer service philosophy with business stakeholders
• Thorough attention to detail, maintain an exceptional level of quality in all work completed
• Maintain functional & productive working relationships with all individuals
• Continually look to improve resource requirements & advise the Head of Operations of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business
• Conduct routine and ad-hoc stock takes of IT hardware, software, and related equipment
• Execute the formatting and setup of computers by installing and configuring operating systems, software applications, and drivers according to organizational standards
• Maintain clean and accurate databases as required
• Manage a support ticket system for business stakeholders

Technical knowledge, skills & abilities

• Demonstrated experience within an IT Administrator role, ideally 3+Years
• Adept with the installation of systems and able to analyze configuration
• Strong understanding of networks, their operation, security, and cloud-based computing
• O365 Admin skills
• Exposure to Salesforce and/or Mimecast would be beneficial

Behavioural, soft competencies & skills

• Excellent interpersonal, relationship-building and networking skills.
• Attention to detail with a strong focus on admin skills
• Proactive rather than reactive
• Ability to confidently communicate.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects, without dropping-the-ball.
• Excellent leadership abilities and ability to work with a diverse multicultural team
• Effective delegation skills, and project management abilities
• Clear and concise communication skills both written and verbal
• Adept with problem-solving, able to break down root causes of problems

Education & qualifications

• Matric certificate.
• Bachelor's degree in IT

Details of experience

• At least three years of experience in an IT Admin role.
• Excellent presentation abilities to all levels in a business