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Capfin is an innovative and dynamic company in the financial services sector, offering technologically-driven and accessible lending products to our customers internationally. Our strategic alignment with South African and international retail partners (Pepkor and Steinhoff), creates a trusted platform through which we can bring our products and services to ...
Description
The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction.
Requirements
Operational Productivity
As per KPI scorecard, including but not limited to the following tasks:
Assist with Customer Service queries such as:
Customer Experience
Teamwork
Functional Competencies:
Behavioural Competencies:
Qualifications:
Experience:
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