IT Administrator - JHB at SurTech Group of Companies: a Diligent partner

Key deliverables

• Manage and troubleshoot computer hardware and software issues for employees
• Install, configure, and update software applications on workstations as required
• Set up new employee workstations and user accounts, ensuring proper access rights and permissions
• Collaborate with internal & external IT vendors to address complex technical issues or procure necessary equipment
• Train employees on basic IT procedures and software usage
• Continually maintain an updated asset register
• Quickly identify and address IT and Office-related challenges, implementing solutions to minimize disruptions
• Propose process improvements to enhance office efficiency and user experience
• Support the business operations in the following areas:
  • Data penetration
  • Reporting
• Encourage and maintain a customer service philosophy with business stakeholders
• Thorough attention to detail, maintain an exceptional level of quality in all work completed
• Maintain functional & productive working relationships with all individuals
• Continually look to improve resource requirements & advise the Head of Operations of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business
• Conduct routine and ad-hoc stock takes of IT hardware, software, and related equipment
• Execute the formatting and setup of computers by installing and configuring operating systems, software applications, and drivers according to organizational standards
• Maintain clean and accurate databases as required
• Manage a support ticket system for business stakeholders

Technical knowledge, skills & abilities

• Demonstrated experience within an IT Administrator role, ideally 3+Years
• Adept with the installation of systems and able to analyze configuration
• Strong understanding of networks, their operation, security, and cloud-based computing
• O365 Admin skills
• Exposure to Salesforce and/or Mimecast would be beneficial

Behavioural, soft competencies & skills

• Excellent interpersonal, relationship-building and networking skills.
• Attention to detail with a strong focus on admin skills
• Proactive rather than reactive
• Ability to confidently communicate.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects, without dropping-the-ball.
• Excellent leadership abilities and ability to work with a diverse multicultural team
• Effective delegation skills, and project management abilities
• Clear and concise communication skills both written and verbal
• Adept with problem-solving, able to break down root causes of problems

Education & qualifications

• Matric certificate.
• Bachelor's degree in IT

Details of experience

• At least three years of experience in an IT Admin role.
• Excellent presentation abilities to all levels in a business