New Jobs at Hilton

What will I be doing?

• As Housekeeping Team Leader, you will be responsible for housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Team Leader will Manage and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Provide excellent guest service
• Assist other departments wherever necessary

What are we looking for?

• A Housekeeping Team Leader  serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

go to method of application »

Duties & Key Responsibilities

Lead by Example

• Be a great boss and role model for others with regards to brand-specific behaviours
• Ensure you and your team pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
• Interview, select, on-board, supervise, coach, and evaluate People Operations team members
• Organise and provide regular HR training opportunities for People Operations TMs and HODs
• Provide a positive work environment to People Operations Team Members and guide and support the Chief Host and the leadership team in providing an equally inspiring environment to the whole hotel team to secure our reputation as a great place to work
• Ensure that all hotel TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.
• Ensure regular & effective communication (e.g. Hotel Huddles) in the hotel to achieve / maintain a high level of trust & engagement
• Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within own team and in the whole hotel.
• Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration
• Execute any other duties as assigned by the Chief Host and Sr. Director HR Foc Service EMEA

People Operations

• Oversee all people operations on property
• Create/manage the HR administration processes in the hotel and regularly re-evaluate them with regards to their effectiveness. Make changes if necessary, to improve TM experiences
• Ensure proper use and maintenance of HR & Payroll systems
• Ensure the payroll function including the payroll budgets & actuals is managed well and in line with local legal regulations
• Be accountable for a 100% compliance with contractual and legal responsibilities, maintaining government relations where required
• Ensure that TMs are paid in a timely and accurate manner and their workplace is safe & secure
• Support HODs in the recruitment (interviewing, selecting, on-boarding) of new TMs in compliance with Focused Service Recruiting Guidelines and our Hilton Diversity & Inclusion Goals. Recruit brand ambassadors and great hosts!
• Coordinate our annual global team member engagement survey in the hotel and ensure continuous efforts are made by all leaders in the hotel to drive engagement and trust
• Ensure VIP Talks are regularly conducted, performance is being effectively monitored, talent reviews are conducted and development opportunities are offered to everyone
• Support HODs in managing the schedules and holiday calendar in their department
• Regularly check the cleanliness in TM changing rooms / facilities / restaurant to provide a great TM experience in line with global Heart of House standards
• Ensure compliance with all mandatory training requirements for team members, and actively look to implement additional training to develop team members on property
• Take ownership of implementing a culture on property that aligns with the brand
• Where applicable, ensure TM Accommodation for team members is of good quality and caters to the needs of all those who live in it

What are we looking for?

• A People Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous HR managerial experience
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• IT proficiency

go to method of application »

What will I be doing?

• As a Training Manager within Hilton Durban, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:
• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development, career development, and training and experience-based learning
• Induct, coach, and mentor new Team Members
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
• Partner with department to deliver training programs and other organizational and leadership development interventions
• Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel

What are we looking for?

• A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Thorough knowledge of modern learning and development tools and technique
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Positive attitude
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
• Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

go to method of application »

What will I be doing?

• As a Human Resources Manager within Hilton Durban, you are responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience. A Human Resources Manager will also be required to manage succession planning and assist the HR Director with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Provide and deliver first-class employee relations services to the hotel
• Assist Human Resources Director with Human Resources strategy
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Support managers to ensure success of their teams
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Support the hotel with departmental training requirements
• Ensure completion of management reports for head office and region
• Control costs when possible and assist in meeting hotel/departmental financial targets
• Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Work with local organisations and schools to promote the hospitality industry
• Assist and resolve team member and management queries

What are we looking for?

• A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous HR managerial experience
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• IT proficiency
• CIPD qualified

go to method of application »

What will I be doing?

• As a Food and Beverage Manager within Hilton Durban, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage all Food and Beverage Outlet operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

• A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Management and/or supervisory Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

go to method of application »

What will I be doing?

• As Night Auditor within Hilton Durban, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor must perform the following tasks to the highest standards:
• Ensure the maintenance of professional financial standards throughout the hotel
• Undertake a review of end-of-day takings against logged reports
• Edit all reports to ensure accuracy and full completion
• Investigate any anomalies found between daily reports and takings
• Train the Night Managers in ensuring the accurate completion of systems and processes
• Assist the Night Manager in emergency situations

What are we looking for?

• Night Auditors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Pride in ensuring the accuracy of work and encourages Team Members to do the same
• Strong analytical skills
• Computer literate, with particularly strong knowledge of Microsoft Excel
• Understanding of the responsibilities of other areas within the Finance Department
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in a hotel Finance Department
• Previous experience working in Front Office or hotel outlets