People Operations Manager at Hilton

Duties & Key Responsibilities

Lead by Example

• Be a great boss and role model for others with regards to brand-specific behaviours
• Ensure you and your team pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
• Interview, select, on-board, supervise, coach, and evaluate People Operations team members
• Organise and provide regular HR training opportunities for People Operations TMs and HODs
• Provide a positive work environment to People Operations Team Members and guide and support the Chief Host and the leadership team in providing an equally inspiring environment to the whole hotel team to secure our reputation as a great place to work
• Ensure that all hotel TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.
• Ensure regular & effective communication (e.g. Hotel Huddles) in the hotel to achieve / maintain a high level of trust & engagement
• Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within own team and in the whole hotel.
• Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration
• Execute any other duties as assigned by the Chief Host and Sr. Director HR Foc Service EMEA

People Operations

• Oversee all people operations on property
• Create/manage the HR administration processes in the hotel and regularly re-evaluate them with regards to their effectiveness. Make changes if necessary, to improve TM experiences
• Ensure proper use and maintenance of HR & Payroll systems
• Ensure the payroll function including the payroll budgets & actuals is managed well and in line with local legal regulations
• Be accountable for a 100% compliance with contractual and legal responsibilities, maintaining government relations where required
• Ensure that TMs are paid in a timely and accurate manner and their workplace is safe & secure
• Support HODs in the recruitment (interviewing, selecting, on-boarding) of new TMs in compliance with Focused Service Recruiting Guidelines and our Hilton Diversity & Inclusion Goals. Recruit brand ambassadors and great hosts!
• Coordinate our annual global team member engagement survey in the hotel and ensure continuous efforts are made by all leaders in the hotel to drive engagement and trust
• Ensure VIP Talks are regularly conducted, performance is being effectively monitored, talent reviews are conducted and development opportunities are offered to everyone
• Support HODs in managing the schedules and holiday calendar in their department
• Regularly check the cleanliness in TM changing rooms / facilities / restaurant to provide a great TM experience in line with global Heart of House standards
• Ensure compliance with all mandatory training requirements for team members, and actively look to implement additional training to develop team members on property
• Take ownership of implementing a culture on property that aligns with the brand
• Where applicable, ensure TM Accommodation for team members is of good quality and caters to the needs of all those who live in it

What are we looking for?

• A People Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous HR managerial experience
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• IT proficiency