Latest Vacancies at Telesure Investment Holdings (TIH)

Job Purpose

• Strategically implement operational plans to achieve the required sales KPI's.

Responsibilities

Operations Management

• Oversee an operational area with guidance from senior colleagues.
• Could involve responsibility for development or delivery (or both).
• Plan, schedule and review workload to improve productivity by measuring results against targets.
• Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed customer expectations.
• Ensure that the overall area of responsibilities people indicators e.g. absenteeism, turnover and employee engagement results remain at a healthy level in accordance with benchmarks.

Program Realization of Business Benefits

• Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these. Initiate, co-ordinate and manage any assigned projects in accordance with business requirement or functional area responsibility to ensure successful implementation of business change initiatives that will support continuous improvement.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Project and Program Stakeholder Engagement

• Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships. Engage with all relevant people/other departments in the business and coordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these in order to improve individual and operational performance. Take appropriate corrective action and ensure that non-conformance and variances within the function is rectified as a high priority.

Continuous Improvement

• Continuously monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement.

Budgeting & Costing

• Control all associated operational cost in accordance with the annual budget. Formulate the annual budget for the area of responsibility.

Building Capability

• Work within existing development framework to build own capabilities and those of direct reports.
• Establish goals and objectives for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence).
• Conduct and actively participate in Talent Management and Succession process and the development of identified talent.
• Provide a quarterly forward gearing plan to HR in order to support company demand planning for training and recruitment activities.

Compliance

• Ensure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation. Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.

Data Collection & Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

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Job Purpose

Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.

Responsibilities

Application Software Development

• Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.

Applications Software Maintenance

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Continue to learn new languages/technologies.

Organisational Capability Building

• Provide coaching to team members to develop their skills.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 4 or more years experience using relevant programming languages or technologies (Essential)
• Previous experience in a financial services environment (Advantageous).

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Job Purpose

• Manage and coordinate the group and subsidiaries’ statutory financial functions.
• This includes being responsible for all monthly statutory reporting and Annual Financial Statements, as well as managing the year end audit to deliver timeously and clean audit outcomes.
• Supervise the maintenance of internal controls designed to ensure accurate and timely financial reporting, safeguard corporate assets and the integrity of its fiscal systems.
• Support the business to make informed decisions through sound technical IFRS and other regulatory requirements (Tax, Vat Companies Act etc.) and act as group authority on consolidated statutory financial statements.
• Leading Senior Financial Mangers effectively to ensure that accurate complete financial results are delivered that are compliant with the relevant regulations and standards (especially IFRS17).

Responsibilities

Strategic, Financial and Operational Planning

• Participate in the development of the corporation's plans and programs. Participate in the development and communication of the financial vision and strategy. Direct preparation of annual operating and business fiscal plans (budgets). Develop financial forecasts and monitors financial health, monitoring guardrails around financial commitments.

Accounting, Financial Management & Control

• Take responsibility for developing and delivering the organisation's financial management and/or control systems. Direct preparation of IFRS compliant fiscal records and financial plans, policies, and reports. Direct oversight of audits, regulatory reporting and financial operations for all non-business support entities i.e. all entities other than TGS.

Financial Reporting

• Manage the design and creation of reporting strategies and templates. Lead execution of complex reports and accountable for reporting financial results in accordance with IFRS.

Financial Risk Management and Analysis

• Manage a significant portion of the organisation's financial risk management and/or control process. This includes contributing to the development and implementation of financial risk management policies, reporting and procedures

Leadership and Direction

• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to goals that align to financial and group strategy.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Education

• CA (SA) (Essential); MBA/CFA (Advantageous)

Experience

• 10 to 15 years wide and deep experience providing expert competence (Essential);
• At least 8 years insurance experience (Essential);
• Previous exposure to group consolidations and IFRS17 (Advantageous); 6 to 10 years experience of planning, managing and organizing resources within short / medium timescales within the overall policy framework (Essential)

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Job Purpose

This incumbent is responsible for end-to-end tax administration. Ensure that the organisation complies with ll relevant tax obligations relating to accurate calculation, accurate and timely filing and providing relevant information as required. Prepare and submit required tax returns of the organisation, prepare information for reports and other tax administration purposes. Review accounts and records, prepare tax schedules and compute taxes owed according to prescribed rates, laws and regulations. Organize and maintain tax records.

Responsibilities

Tax

• Monitor and analyse data using established tax systems and protocols. Complete monthly and annual tax calculations and reporting. Support senior colleagues by participating in other ad-hoc tax and accounting responsibilities such as tax schedules and responding to tax queries. Liaise with SARS to ensure all compliance obligations are met.

Document Preparation

• Prepare and submit all relevant tax returns including (ITR14, VAT201, EMP201, IT88, etc) on Efiling. Prepare and maintain a tax compliance monitoring template as well as the tax Dashboard on an ongoing basis. Prepare and analyse monthly tax schedules.

Financial Management & Control

• Work within established finance systems and internal processes to ensure tax payments are made timeously. Ensure the accuracy of payments made to SARS. Work with the senior tax colleagues to ensure effective cash flow management, refunds from SARS received timeously and credit balances are utilised effectively.

External Stakeholder Engagement

• Manage administrative tasks and resolve SARS queries. Maintain strong trust relationship with various SARS contacts and clear communication with SARS.

Data Collection & Analysis

• Use data management systems to access specific information as and when required. Contribute to the preparation of various data and analytics reports. Assist in coordinating year-end process/audit reviews.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Tax Policies, Guidelines, and Protocols

• Support the development and delivery of tax guidelines, and protocols to ensure the company complies with regulations, policies and good tax practice. Provide information and clarification on existing procedures, processes and precedents.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); BCom Accounting/BTech (Essential); Diploma in Tax (Advantageous)

Experience

• 1 year Experience with exposure to basic tax law (Essential); Experience working with SARS e-filing, tax computation and submission of tax returns (Advantageous).

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Job Purpose

Manage supplier relations, data analysis, service and customer retention strategies as well as system changes and enhancement while ensuring cost efficiencies are maintained. Performance management of the suppliers.

Responsibilities

Supplier Management

Monitor, review, and highlight any gaps in the performance of a portfolio of smaller suppliers to recommend and ensure delivery of improvements by suppliers or to renegotiate or change contract/supplier.
Conduct impact analysis in accordance in line with procurement processes when new suppliers are on boarded.

Continuous Improvement

Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
Analysis and interpretation of procurement data and statistics in order to identify cost and service efficiencies.
Provide analysis of performance reports to internal and external stakeholders.
Ensure tools and systems are aligned to best practice and to the supplier strategy.
Continuously drive to enhance the customer experience through our suppliers.

Stakeholder Engagement

Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Building and maintaining relationships with internal and external stakeholders.

Supply Planning

Execute planning activities within a defined framework/system with dependencies on other processes/units.
Review demand from operations, enablement, business, customers and applicants against current supply and supplier strategy.

Contract Management

Deliver required outcomes by coordinating activities of subcontractors and suppliers and acting as a primary point of contact for them while working within an established contract management plan.
Manage relevant supplier’s service level and agreements from end to end and in accordance with relevant processes.

Sourcing

Collect and collate information on the key cost drivers, market dynamics and issues, areas of innovation, and alternative suppliers for more senior colleagues to provide solid market information for decision making.

Contract Requirements

Identify trends, summarize findings, and give feedback on existing contract performance, and provide as input to new contract processes for negotiations/renegotiations.
Report on cost incurred versus supplier services provided and escalate accordingly in order to influence decision making.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Develop an in-depth understanding of suppliers and their interactions with our customers.
Conduct research and industry practices.

Information and Business Advice

Provide specialist guidance on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Investigate root causes of complaints and make recommendations in terms of possible suitable solutions.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant degree and/or Diploma (Advantageous) (Required)

Experience

• 3 - 5 years work experience in the Insurance Industry (Essential)
• 3 - 5 years work experience in Supply Chain Management (Advantageous).

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Job Purpose

Achieve sales through effective contact management whilst maintaining high quality standards and ensuring long term relationships with customers.

Responsibilities

Customer Relationships Development

• Connect and make calls (by telephone or in person) to allocated customers to develop new relationships, develop rapport and ensure positive customer experiences at all times.

Customer Management (External)

• Effectively manage inbound and outbound contacts from start to finish with customers, regardless of the data distribution channel. Help manage clients by carrying out standard activities. Deliver efficient customer service levels through effective call management. Deliver the TIH Service Way through personal effort and through others.

Customer Needs Clarification

• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction. Ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.

Performance Management

• Prioritise own workflow and achieve operational requirements and service delivery through effective time and attendance management. Contribute to the achievement of organisational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales and lead targets etc).

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of products and relevant technology, external regulation, and industry best practices through ongoing education.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

Experience

• 1 to 2 years inbound, outbound and cold-calling sales experience, preferably in the financial services industry (Essential);
• 1 to 2 years contact centre experience (Essential);
• Knowledge of Short term or Long Term Insurance industry (Essential).

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Job Purpose

• Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities

Operations Management

• Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance to the pre-agreed service and functional standards.
• Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost

Education

• Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Experience

• 2 - 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short term insurer
• Estimating in a panel beating environment.

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Job Purpose

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric /Grade 12/ SAQA Accredited Equivalent/ FAIS and Regulatory Exam 5 qualification (Essential)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).