Current Vacancies at Media24 (Pty) Ltd

What will you do?

• Work on and contribute to the growth of our suite of mobile applications
• Conduct peer reviews, ensuring strict adherence to team-agreed best practices and styles
• Contribute to collaborative team discussions to continually improve our codebase and SDLC
• Work closely with Product Managers and UX Designers to deliver sound technical solutions based on the needs of our users
• Research best practices to design solutions, and implement your proof of concept
• Write unit tests and documentation for your work
• Estimate on development efforts

What will you have?

• Exceptional grasp of the fundamentals of programming paradigms and solution design
• React or React-Native development experience is essential, with a preference for React-Native
• An understanding of User Interface Design and Visual Communication advantageous
• Versatile in being able to operate optimally in a small, fast-paced environment with increased amounts of responsibility and highly collaborative teams
• Strong communication skills across multi-disciplinary teams i.e. Product Managers, UX/UI Designers, QA Engineers and various stakeholders in the business

...and also

• A B Science or B-Tech in Computer Science / IT advantageous
• A minimum of 5 years of development experience, a must have
• Native Development (iOS or Android) experience beneficial
• Functional React and Redux experience will be advantageous
• TypeScript experience a plus
• Experience with consuming RESTful APIs
• Experience with Git and agile management software preferred, i.e. JIRA, Azure DevOps

go to method of application »

Why join us…

As South Africa’s largest media brand, we’re always looking for top tech talent. At 24.com we have a great time working on popular brands like News24, Netwerk24 and more – and we’re looking for someone who’ll come along for the adventure.  If you’re passionate about news, and tech and eager to innovate in artificial intelligence, we invite you to join our exciting journey! 

 What you’ll be doing…

This is a 12-month internship where you’ll do cool things like:   

• Learn new technology. Over here we use the Google Cloud Platform and services like Vertex AI – and we’ll show you how to get into it too.
• Work in collaborative teams. We have a bunch of smart people, who’ll teach you a thing or two. You’ll work in cross-functional teams to design, develop and implement AI solutions that address key business challenges.
• Develop an AI project. You’ll take part in the full lifecycle of AI project development, from initial concept and data collection to model training, evaluation and deployment. You’ll also develop and maintain scalable and efficient AI systems using a variety of programming languages and tools.
• Do research. You’ll stay abreast of trends by exploring new AI technologies and methodologies.

  The official stuff…

This is an internship, so we don’t expect five years of work experience (in fact, we expect none!). But there are a few things we do need you to have such as:   

• A BSc or BSC Hons degree or equivalent with Maths, Stats and Computer Science (or experience in programming) subjects and a minimum pass rate of 65%
• Second- or third-year maths and stats is preferred
• You must be a South African citizen
• The ability to implement and apply key AI algorithms and techniques
• Cursory knowledge of linear regression, logistic regression, random forests, boosted trees, multilayer perceptron ideal
• Basic knowledge and minimum experience in Python, Jupyter, SQL, AWS, Google Cloud advantageous
• Stable and strong internet connection for when we work remotely

 We’d love it if you’re…

• Based in Cape Town (you will be required to come in to the office at least 3 times a week)
• Willing to learn, ask questions and apply what you’ve learnt
• Able to manage multiple projects and prioritise your tasks well
• Curious and interested in the work you do and the media industry in general
• Able to communicate clearly and ask questions when you need to
• Passionate about the work you do and do it to the highest quality standards
• Interested in using analytical thinking to solve problems – and that you do it in an organised and meticulous way
• Comfortable with ambiguity

  What you can expect from us…

We care a great deal about what we do, so you can expect to be fully immersed with our data science and engineering team. Successful candidates for the graduation programme will get:

• The opportunity to learn and earn workplace experience in the exciting world of artificial intelligence
• A 12-month contract working in our Cape Town office
• Rotation through different AI projects in areas such as natural language processing, and predictive analytics
• Mentorship from experienced AI professionals
• Opportunities for professional development and certifications in AI and machine learning
• Opportunities for further study and skills development through our online learning platforms (Udemy)

go to method of application »

Job Responsibilities:

• Develop and execute online sales strategies to achieve sales targets and increase market share and footprint.
• Ensure sales targets are achieved for key online accounts.
• Ensure high levels of customer satisfaction are delivered.
• Analyse market trends and competitor activity to identify new sales opportunities.
• Identify new market opportunities and develop strategies to penetrate untapped segments.
• Monitor online accounts sales performance and implement corrective actions as needed.
• Analyse sales data and prepare reports to track performance and highlight areas for improvement.
• Collaborate with procurement and marketing teams to execute effective sales, publicity and marketing campaigns.
• Present and sell books to customers.
• Provide guidance, training and mentoring to the sales assistant.

Requirements:

• Sales experience in the book publishing or retail industry is essential.
• Excellent communication, interpersonal and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proven track record of successfully achieving sales targets.
• Ability to build and maintain strong relationships.
• Capable of working under pressure and meeting deadlines.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office Suite and related software.
• Valid driver's license with the willingness and ability to travel as needed.

go to method of application »

Main responsibilities:

• Independently conduct research and research for news reports and articles with a particular focus on general and sports news
• Write quality news reports and articles on strict deadlines
• Create articles for our target audience
• Develop ideas for articles
• Adhere to the content standards, quality and style as set out by the publication
• Comply with the requirements of the South African Press Code
• Create and connect with a network of contacts for help with research for news reports / articles
• Can be asked to do page layout and other production related tasks, take photos and create content for online and other media

Skills required:

• Interest in sport
• Have excellent photographic skills
• Fluent writing in the languages required by the publication (Afrikaans and English)
• Creativity
• Work under extreme pressure and adhere to strict deadlines
• Good time management and the ability to pay attention to various happenings
• Good sense of what is news
• Focus on details and quality
• Good human relations
• Good decision-making skills
• Perseverance
• Listening and questioning abilities
• Can work independently
• Initiative

Requirements:

• Diploma or degree in Journalism, Languages or Media Studies
• Experience in writing for a newspaper or magazine, preferably experience in a news office
• Good general knowledge and understanding of the publication's target market
• Local knowledge and knowledge of current affairs
• Valid driver's license
• Relevant computer skills
• A passion for media

go to method of application »

Job Description
Apply if:

• You have a tertiary qualification in journalism or relevant programme.
• You love stories and storytelling no matter what format and platform.
• You can write on any topic, especially community issues.
• You are based in Gqeberha (Port Elizabeth).
• You have a valid Code 08 driver’s license

Some skills we need:

• Excellent storytelling skills both in words and in video format.
• The ability to work fast and cope under pressure.
• The ability to find a fresh angle on a story.
• Excellent general knowledge.
• Excellent knowledge of Facebook, Instagram, Twitter, TikTok and Snapchat.
• The ability to work in a team and take direction from an editor.
• Drive and energy
• Willingness to work after normal office hours on occasion

What you’ll be doing:

• Reporting for all EP Media Publications, with a specific focus on PE Express and UD Express
• Producing stories for print editions as well as social media.
• Updating EP Media social media and online platforms
• Assisting the online and print team with uploading content when required.

go to method of application »

Main Purpose of the Role

To forecast supply based on sales history, generate sales, service a portfolio of accounts, and maximize revenue and account handling in order to sell the Company's products/services within the geographic or product boundaries and thereby meet predetermined targets, revenue, and circulation. A broad understanding of the geographic areas in South Africa is essential.

Key Outputs

Demand Planning/Sales Management

• Conduct detailed demand forecasting by publication down to the lowest level, ensuring accurate supply planning based on historical sales data.
• Analyze sales trends and adjust demand forecasts as necessary to ensure alignment with market conditions.
• Interact with the Category Manager regarding the sales performance of the publication by analyzing the different sales channels.
• Manage all administrative tasks involved in the day-to-day operations of the publication.
• Analyze and report on promotions and sales initiatives.
• Responsible for declaring ABC and geographical sales figures within set timelines.
• Manage back copies and special requests from Key Account Managers/publishers.
• Manage the publication from the point of scheduling to the point of consumption, liaising with all relevant parties including the Distribution Division, Retail, and Demand Planners to provide the best possible service and to minimize costs.
• Report on sales opportunities and achievements as required (daily/weekly/monthly).

Client Management

• Prepare and present sales proposals and presentations to existing clients.
• Closely monitor competitors and maintain the client database.
• Report on sales opportunities and achievements as required (daily/weekly/monthly).
• Maintain a high level of relevant industry knowledge.
• Build strategic working relationships with clients and maintain a high level of client contact (telephonic/face-to-face) to ensure that their specific requirements are addressed, in order to monitor and grow existing business.
• Provide professional and exceptional client service in all interactions with clients.

Account Growth and Development

• Assist the wider team to grow smaller accounts to become Key Accounts for the business and implement procedures to ensure that they receive premium customer service.
• Develop and implement account plans and approaches in line with the overall strategy formulated by the Supply Manager.
• Create tailored solutions that meet the client’s short and long-term needs.
• Identify and generate new business opportunities for customers on an ongoing basis in order to achieve predetermined sales targets, revenue, and circulation.
• Formulate the best possible supply strategies for each publication within each retail group.
• Closely monitor competitors and maintain the client database.
• Maintain a high level of relevant industry knowledge.

Administrative and Operational Efficiency

• Keep all administrative work updated.
• Highly proficient in relevant software packages and applications, especially Excel and PowerPoint.
• Effective time-management skills (good at planning, organizing, and meeting deadlines).
• Strong focus on and attention to detail.
• Ability to deliver to tight deadlines.

Logistical and Technical Management

• Utilize software tools to finalize publication requirements and validate specifications during development/testing and the launch of new publications.
• Handle all logistical aspects regarding the publication.
• Collaborate closely with the Retail department to formulate the best possible supply strategies for each publication within each retail group.

Requirements

• Relevant tertiary education in sales, marketing, and/or logistics.
• 3-5 years’ experience within a sales/target-driven environment including experience managing accounts.
• Proficiency in relevant software packages and applications.
• Knowledge of sales strategies and concepts.
• Good understanding of developing sales reports.

Priority Skills and Competencies

• Forecasting Knowledge and/or affiliation for numbers.
• Sales trend Analysis.
• Deadline driven.
• Able to work under extreme pressure and flexible working hours.
• Apply logical thinking to incorporate operational needs.
• Able to work in a structured fashion in an ever-changing environment.
• Building customer relationships.

Additional Skills and Competencies

• Excellent communication skills.
• Problem-solving skills.
• Negotiation skills.
• Goal-oriented and motivated to succeed.
• Organizational and administrative skills.
• Attention to detail.
• Presentation skills.
• Team player.

go to method of application »

Job Requirements:

• Excellent communication skills in English, written and verbal, are essential.
• A general understanding of books and/or the South African book trade is advantageous.
• Strong interpersonal, organisational and administrative skills are essential.
• A solid understanding of Microsoft Office (Word, Excel, PowerPoint), internet usage, and email management is required.
• Experience with design software is advantageous.

Duties would include:

• Create sales kits and order forms for presentation to the trade.
• Coordinate with UK / US publishers to gather information for assembling sales kits.
• Distribute sales material.
• Load and maintain data within the system.
• Generate and maintain stocklists.
• Create digital presentations.
• Handle queries from customer services and customers.
• Assist sales reps with queries and information requests.
• Perform general secretarial duties

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

go to method of application »

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

go to method of application »

Are you someone who can:

• Make use of data analytics and scripts during compliance reviews and validation to create efficiencies and create ongoing monitoring opportunities.
• Risk assessments and mitigation (Conducting regular risk assessments (formal and informal) and ensuring remediation of inefficiencies noted to mitigate risks identified.
• Provide continues ABC program updates and escalate material matters to the board and/or senior management.
• Contribute to MCOE’s ABC monitoring plan by identifying high risk BU’s, tracking issues on Archer and aiding business with solutioning, report on material issues
• Advise on and provide guidance and support to stakeholders in relation to the execution of the practice relevant FinCrime and ABC legislation, best practice, frameworks, policies, processes, and tools.
• Provide guidance and advisory services on ABC risk considerations and consult with business stakeholders to recommend controls and processes to ensure legislative compliance and informed decision making. 
• Comply with governance in terms of legislative and policy requirements.                    
• Participate in planned activities that are appropriate for own and employee development.
• Ensure development and continuous value add improvement to operational processes.

You will be an ideal candidate if you:

• BCom, LLB or bachelor’s degree (in a business-related discipline, Information/Data Management, Legal, Compliance or Auditing).
• Postgraduate Diploma in Compliance, Information/Data Management, Risk Management, or related field will be advantageous).
• Have 7 to 10 years of experience in a Risk Management, Compliance, Regulatory, Monitoring/Audit or similar environment.

go to method of application »

Job Description

• To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey.
• Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience.
• Manages risks in own area of responsibility.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Control expenditure and identify process improvements to contain and reduce costs.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure that business has a smooth, unfragmented and consistent customer experience across all touchpoints and interfaces at all stages of the customer journey.

Requirements:

• Relevant tertiary
• 3-5 years' experience in a CX role