Key Supplier Manager at Telesure Investment Holdings (TIH)

Job Purpose

Manage supplier relations, data analysis, service and customer retention strategies as well as system changes and enhancement while ensuring cost efficiencies are maintained. Performance management of the suppliers.

Responsibilities

Supplier Management

Monitor, review, and highlight any gaps in the performance of a portfolio of smaller suppliers to recommend and ensure delivery of improvements by suppliers or to renegotiate or change contract/supplier.
Conduct impact analysis in accordance in line with procurement processes when new suppliers are on boarded.

Continuous Improvement

Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
Analysis and interpretation of procurement data and statistics in order to identify cost and service efficiencies.
Provide analysis of performance reports to internal and external stakeholders.
Ensure tools and systems are aligned to best practice and to the supplier strategy.
Continuously drive to enhance the customer experience through our suppliers.

Stakeholder Engagement

Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Building and maintaining relationships with internal and external stakeholders.

Supply Planning

Execute planning activities within a defined framework/system with dependencies on other processes/units.
Review demand from operations, enablement, business, customers and applicants against current supply and supplier strategy.

Contract Management

Deliver required outcomes by coordinating activities of subcontractors and suppliers and acting as a primary point of contact for them while working within an established contract management plan.
Manage relevant supplier’s service level and agreements from end to end and in accordance with relevant processes.

Sourcing

Collect and collate information on the key cost drivers, market dynamics and issues, areas of innovation, and alternative suppliers for more senior colleagues to provide solid market information for decision making.

Contract Requirements

Identify trends, summarize findings, and give feedback on existing contract performance, and provide as input to new contract processes for negotiations/renegotiations.
Report on cost incurred versus supplier services provided and escalate accordingly in order to influence decision making.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Develop an in-depth understanding of suppliers and their interactions with our customers.
Conduct research and industry practices.

Information and Business Advice

Provide specialist guidance on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Investigate root causes of complaints and make recommendations in terms of possible suitable solutions.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant degree and/or Diploma (Advantageous) (Required)

Experience

• 3 - 5 years work experience in the Insurance Industry (Essential)
• 3 - 5 years work experience in Supply Chain Management (Advantageous).