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South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of our four bottlers, our canning operation as well as our employees, whose main vision is to benefit and refresh the people of South Africa. We’re proud to be a business unit of the Coca-Cola Eurasia and Africa Group, which is headquartered in Istanbul, Turkey. TheCoca-Cola Company has operations in more than 200 countries around the world and serves its beverages at a rate of 1.8 billion every day.
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The Packaging Specialist plays an important role in ensuring that the production of CCBA’s manufactured products is achieved through economically sound and efficient processes that minimise negative environmental impacts while optimising cost and enabling innovation. The employee supports the specification, design, testing, selection, optimisation, and implementation of portfolio-specific packaging solutions for CCBA through their expert and specialised knowledge.
- They are responsible for ensuring the design and development & execution of solutions related to their allocated projects are aligned to CCBA’s strategic focus.
This employee is a specialist and takes responsibility for implementing their portfolio of packaging solutions to support the Operations Sustainability agenda with a focus on:
- Product Innovation
- Packaging Optimisation
- Packaging Circularity through the Company’s World Without Waste Program
Key Duties & Responsibilities
- Developing and implementing new and existing packaging materials, improving circularity, and ensuring that CCBA achieves its World Without Waste (WWW) targets.
- Fulfilling a subject matter expertise role by identifying and delivering innovative packaging solutions which meets key business deliverables like margin improvement and improved sustainability solutions.
- Using deep technical skills and relationship with their vendors to evaluate and recommend the adoption of new technology.
- Maintaining a network of peers and external subject matter experts and communities of practices to exchange knowledge and ideas on emerging trends and innovations.
- Developing, documenting, and managing packaging material standards to support Supply Chain capability & FMEA assessment process to ensure that materials supplied are consistently within the process window of production lines.
- Deploy change management protocols, workflow, and automation for managing change of materials through the business.
- Conducting structured plant visits to problem solve, identify risks and opportunities, and support plant engineering staff.
- Partnering with portfolio specific suppliers to identify and control critical quality input parameters within their processes to ensure that they consistently achieve the required quality outputs to consistently support our processes.
- Leveraging both internal (e.g., Procurement) and external (e.g., Suppliers) relationships and deep technical knowledge to identify business needs that will support the Operations Sustainability strategy and facilitate project approval.
- Defining and scoping the deliverables and engineering details of approved projects with set standards of execution.
- Planning, monitoring, and acting as point of escalation on deployment of projects.
- Working with Multi-disciplinary teams, including in country resources, to ensure successful project execution.
- Working with Procurement to technically assess supplier capability and negotiate and agree contracts including the deliverables, terms, and conditions.
- Supporting major packaging format transition projects where required to contribute towards the fulfillment of the CCBA and Operations Sustainability agenda.
- Monitoring implementation of projects throughout the year and consolidating, tracking, and reporting progress as and when required.
- Mapping, documenting, and improving the current ways of work, and managing change to drive implementation.
- Ensuring that new solutions promote the CCBA objectives and that the solutions meet all quality and compliance standards.
- Managing assigned supplier relationships through structured engagements as stipulated in the Supplier Partnering Program with a focus on improving supplier reliability and reducing their cost base.
- Working with procurement and the quality team to identify and assess the capability of new suppliers.
- Conducting supplier reviews and accreditations and assisting with the onboarding of alternate / local suppliers.
- Comparing key supplier Carbon Footprints to modelled numbers and establish an improvement program with targets and incentives for suppliers.
- Supporting the continuous improvement of allocated suppliers via the Supplier Partnering Program.
- Ensuring alternative packaging options and suppliers specific to their materials focus are identified to secure business continuity.
- Monitoring implementation of projects throughout the year and consolidating, tracking, and reporting progress as and when required.
- Budgets/cost management on relevant projects.
- Contributing inputs, analytics, and insights for the compilation of reports on performance metrics.
- Contributing inputs, analytics, and insights to comply with corporate, regulatory, and legislative requirements.
Skills, Experience & Education
Qualifications:
- The minimum qualification for this job is a Bachelor of Science Degree in Sciences or Engineering (Polymer Science, Mechanical, Chemical, or related engineering science) or convincing equivalent experience with a degree level qualification.
Experience:
- 5+ years’ experience in the bottling or plastics conversion industry is essential
- General The advert has minimum requirements listed.
- Management reserves the right to use additional or relevant information as criteria for short-listing.
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Key Purpose Statement
- Implement SHEQ and other relevant Business Systems, to form an integral part of the value chain, which drives ownership, business value and compliance to relevant requirements (e.g. ISO 9001, ISO 14001, FSSC 22000, OHSAS 18000, NOSA, KORE, e-Mark, and the CCBA Ltd Integrated Management Framework).
Key Duties & Responsibilities
Key Outputs and Accountabilities
Implementation and Maintenance of SHEQ and related Business Systems
- Ensures that the overall Quality database (e.g. Achiever Plus and InfinityQS) is maintained, updated, enhanced and meets compliance, drives business value and sustainability requirements.
- Puts compliance audit tracking systems in place, and schedule and coordinate Third Party audits.
- Monitor business compliance to legal requirements.
- Ensure the SHEQ internal audit programme is implemented and maintained, including training of internal auditors.
- Conduct internal systems and Good Manufacturing Practice (GMP) audits for the site to ensure system compliance.
- Co-ordinate and prepare for all external audits.
- Ensure continued compliance to new and updated SHEQ and Coca-Cola requirements.
Manage the training matrix and ensure that SHEQ training needs are met.
- Implementation and compliance to New Product Development and Commercialisation
- Lead the implementation and management of all new products and new formulations for the site.
- Manage the interfaces between Central Office New Product Development and Commercialisation functions and the plant implementation teams to ensure alignment and understanding to SHEQ system standards and requirements.
- Mitigate risk of Quality Incidents related to New Product Development (NPD) and commercialisation through robust system design.
- Train all relevant personnel in relation to NPD and commercialisation
Training, Reporting and Monitoring
- Compile technical SHEQ training material and conduct training and coaching.
- Create assessment material for technical training material.
- Ensure all relevant training is conducted as per requirements for SHEQ controllers.
- Ensure that SHEQ goals are captured in accordance to business goals in the SHEQ system.
- Compile monthly SHEQ reports for site, Central Office, and the Business Unit.
- Maintain Quality risk logs and tracking.
- Ensure that certification standards are maintained.
Skills, Experience & Education
Qualifications and Experience
- National Diploma in Food Technology, or an equivalent qualification.
- SHEQ system training and/or Lead Auditor training will be an added advantage.
- Minimum of 5 years work experience in a SHEQ information management position within the bottling industry or food industry (Quality and Environmental experience is a prerequisite)
- Some travelling is required.
Knowledge
- Experience and implementation of ISO 9001, ISO 14001, FSSC 22000, NOSA, KORE and e-Mark.
- Computer literacy in Microsoft Office (Word, Excel, PowerPoint) applications.
- Advantageous: Achiever Plus or equivalent SHEQ management system.
- Understanding of the FMCG value chain
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Key Purpose Statement
- To ensure that the line is always available for production and then produces at the rated speed and perfect quality with minimal waste through optimum maintenance execution.
Key Duties & Responsibilities
Asset Care
- Partake in the development of the asset care plan for the packaging plant and providing expert advice.
- Support the implementation of the asset care plan for the Packaging plant, ensuring the MAS’s, PA’s and operational teams have the required technical competencies to execute the plan
- Ensure that asset care competencies are developed in the Packaging Engineering team.
- Ensure that asset care goals are incorporated into the MAS’s team and individual goals
- Support the implementation of the Predictive Maintenance Strategy, including condition monitoring program
- Where required, participate in the OEM SPP Supplier Partnering Programme meetings
- Accountable for the execution of the technical gap plan for the plant
- Ensure audit compliance of asset care program
- Exercise budgetary controls over the asset care requirements
- Support the development of the maintenance budget for the plant
Plant Reliability
- Responsible for the reliability and uptime of Packaging
- Ensure the execution of maintenance or extended maintenance work
- Lead the Packaging Engineering team in the provision of asset care and engineering support to the shift based production teams.
- Support packaging performance improvement by conducting and leading performance optimisation initiatives.
- Ensure that predictive maintenance techniques are implemented correctly.
- Ensure compliance to maintenance planning and execution of maintenance outage
- Ensure that Maintenance packages are updated and effective and that all Engineering changes are executed
- Confirms availabilty of spares and special tools
- Review plant reliability to ensure equipment is operating optimally and to identify problems or opportunities timeously.
- Take part in maintenance problem solving to ensure that the Packaging Engineering team is applying the correct problem solving techniques.
- Develop and control maintenance cost plans and CAPEX
Plant Optimisation
- Evaluate impact of new plant and equipment, and recommend changes.
- Working understanding of plant operation and associated work instructions and or procedures.
- Analyse plant failure modes and investigate causes for repeat failures to identify and correct root causes.
- Take part in evaluating continuous improvement opportunities identified by the production teams or engineering support.
- Ensure that continuous improvement is built into the MAS’s team goals, and forms part of regular goal review sessions.
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- Team Leadership and Management
- Lead the MAS’s team in a manner that engenders ownership, empowerment and team interaction.
- Lead the development of MAS’s team goals and ensure these are communicated and understood by team members.
- Entrench a high performance culture by conducting regular Packaging Engineering team goal review sessions and performance reviews.
- Ensure training need analysis are conducted and training plans developed for team members.
- Ensure appropriate competencies are developed in the team, and ensure multi-skilling occurs within the Packaging team which includes evaluation of workmanship of teams.
- Manage Contracted-out maintenance services by ensuring that the service supplied is in strict accordance with supply scheme contract and that of service and product reliability, quality, cost and the service providers' employee behaviour is acceptable while on site.
Safety and Housekeeping
- Ensure team members apply proper safety and housekeeping procedures, and adhere to all legal requirements when carrying out their tasks.
- Ensure adherence to the appropriate CCBA and legislative policies such as OSH Act on safety and housekeeping.
- Ensure all statutory and mandatory checks are part of the asset care management system, are performed and all documentation completed and recorded.
- Ensure that health, safety and housekeeping get appropriate focus through regular checks and audits, with appropriate monthly or quarterly meetings.
- Where unsafe work practices have been identified, the Maintenance Controller is responsible for correcting
Judgement and decision making
- Agile in thinking and decision making
- Adept at discerning prioritising to simplify complexity.
- Simplifies the decision making process for self and others
- Proven ability to foresee and take action against potential risks to the business or system as a whole
Skills, Experience & Education
Qualifications
Minimum Requirement
- Degree or Diploma in Mechanical, Electrical or Instrumentation engineering
Experience
- At least 5 years of experience in maintenance of packaging equipment
- Broad based engineering and packaging knowledge as applicable in CCBA
- Previous line management experience an added advantage
- Deep understanding of packaging operations, processes, systems and asset management
- Understanding of project management.
- Good understanding of Safety, Health and Environment which includes sustainable development.
General
Competencies
- Finance or budget controlling
- Result and execution driven
- Resilient and energetic
- Customer focused
- Ability to implement effective problem solving.
- Team player with outstanding interpersonal skills.
- Enquiring and analytical thinking ability.
- A self-starter with high energy and a bias for action.
- In-depth knowledge of the processing, utilities and packaging process.
- Ability to effectively manage vendors.
- Ability to implement MES & MIS application systems
- Ability to effectively manage vendors.
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Key Purpose Statement
- To manage the total Quality, Food Safety and Environmental function, in the relevant plant, to ensure compliance to applicable standards, procedures and regulatory requirements to deliver quality product to consumers.
Key Duties & Responsibilities
Key Outputs and Accountabilities
Implement and Manage the Quality Business Plan for the Plant
- Implement the Annual Business Plan (ABP), and drive, monitor and report on QFSE goals for the plant.
- Develop plans for Laboratory Capital Expenditure (CAPEX) requirements and ensure the execution thereof.
- Report on KPI’s aligned with internal Management, CCBA and The Coca-Cola Company (TCCC), including all Quality, Environmental and Sustainability parameters such as water usage, energy usage, plant waste and recycling.
- Adapt CCBA, and relevant, Quality standards, protocols, and procedures for the plant.
- Provide support to the Manufacturing & Technical (M&T) and Logistics teams at plant level to deliver quality products to consumers.
Ensure Product and Package Quality meet Legal, CCBA and TCCC Requirements
- Ensure that Product and Package Quality standards are monitored and controlled for the plant according to legal, internal and Coca-Cola Requirements.
- Ensure that ingredients and package quality is monitored and controlled according to standards for all internal products.
- Resolve all quality issues from plant level to the customer to meet business requirements.
- Ensure Good Laboratory Practices are implemented in all laboratories on site (on-line, Quality Assurance and micro) and that all consumables are managed and stocked accordingly.
- Ensure that Laboratory Equipment is serviced, maintained, calibrated, and verified as per agreed standards.
- Ensure process capability programs are implemented, monitored, and reviewed by all relevant QA, Engineering and Production departments on agreed frequencies.
- Lead the implementation of Quality at Source in the plant and develop Quality Assurance functionality.
Implement and Manage Integrated SHEQ Environmental Compliance System for the Plant
- Ensure that standards are implemented in line with International Standards Organisation (ISO 14000, 9000, FSSC 22000), Coca Cola (KORE) and legal requirements.
- Develop and implement environmental systems and guidelines for the plant.
- Determine environmental goals through Aspect and Impact Assessments.
- Ensure adherence to the National Environmental Act and other applicable legislation.
- Implement and maintain a document management system that addresses all Quality, Food Safety, Occupational Health and Safety, and Environmental requirements.
- Ensure that all validation requirements for new processes and equipment are followed as per agreed protocols.
- Support the implementation of Supply Chain Maturity Test (SCMAT) and ensure that the Quality team is actively involved in the implementation of principles and improvement projects as required.
- Ensure commercialisation and change management processes are followed to support the seamless execution of the change.
Continuous Improvement of QFSE Management
- Conduct loss and waste analyses and drive continuous improvement programs to ensure appropriate quality process capability.
- Ensure the implantation of Statistical Process controls and capability to improve product and package quality.
- Facilitate technical problem-solving regarding quality issues and manage trade and consumer complaints.
- Ensure that improvement processes are in place to improve water and energy usage as well as waste and recycling.
- Ensure QFSE problem solving capability for all site teams.
- Ensure the implementation of the environmental monitoring plan to mitigate and control microbiological risks.
Manage and Implement Cost Controls to Ensure Adherence to Quality Budget
- Ensures the acquisition of laboratory equipment in line with the budget and assumes accountability for the pay cost and management of contracts.
- Implement and manage the Quality budget to ensure adherence thereto.
- Accountable to ensure adherence to budget for all Quality, Food Safety and Environmental external contracts.
- Ensure that quotations are available in time to update Rolling Estimates (REs) for consumables.
- Ensure that all laboratory CAPEX requirements are communicated and planned for in the annual budget process according to the standard lab list.
Lead and Manage an Engaged Quality Team
- Drive effective talent management practices to ensure an engaged team and sustainable talent pipeline, in accordance with business plan, to deliver on full potential.
- Lead and manage the plant Quality team to allow for the achievement of set goals, an engaged team and high-quality work output.
Skills, Experience & Education
Qualifications and Experience
- A relevant Bachelor of Science degree.
- ISO 9000, ISO 14000, FSSC 22000 and HACCP training certificate.
- A master’s degree in science (BSc) or a Food Sciences Total Quality Management qualification would be an added advantage.
- A minimum of 5-8 years working experience in Quality role within the food industry, with at least 3 years in a managerial role.
Knowledge
- Knowledge of Quality, Food Safety and Environmental systems (i.e., ISO 9000, ISO 14000, FSSC 22000, HACCP).
- Good knowledge of Quality Management and Environmental systems aligned with ISO, KORE principals.
- Sound understanding of applicable Quality, Food Safety and Environmental legislation.
- Good understanding of Supply Chain Way (SCMAT) principles and practices.
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Key Purpose Statement
- To manage the total Quality, Food Safety and Environmental function, in the relevant plant, to ensure compliance to applicable standards, procedures and regulatory requirements to deliver quality product to consumers.
Key Duties & Responsibilities
Key Outputs and Accountabilities
Implement and Manage the Quality Business Plan for the Plant
- Implement the Annual Business Plan (ABP), and drive, monitor and report on QFSE goals for the plant.
- Develop plans for Laboratory Capital Expenditure (CAPEX) requirements and ensure the execution thereof.
- Report on KPI’s aligned with internal Management, CCBA and The Coca-Cola Company (TCCC), including all Quality, Environmental and Sustainability parameters such as water usage, energy usage, plant waste and recycling.
- Adapt CCBA, and relevant, Quality standards, protocols, and procedures for the plant.
- Provide support to the Manufacturing & Technical (M&T) and Logistics teams at plant level to deliver quality products to consumers.
Ensure Product and Package Quality meet Legal, CCBA and TCCC Requirements
- Ensure that Product and Package Quality standards are monitored and controlled for the plant according to legal, internal and Coca-Cola Requirements.
- Ensure that ingredients and package quality is monitored and controlled according to standards for all internal products.
- Resolve all quality issues from plant level to the customer to meet business requirements.
- Ensure Good Laboratory Practices are implemented in all laboratories on site (on-line, Quality Assurance and micro) and that all consumables are managed and stocked accordingly.
- Ensure that Laboratory Equipment is serviced, maintained, calibrated, and verified as per agreed standards.
- Ensure process capability programs are implemented, monitored, and reviewed by all relevant QA, Engineering and Production departments on agreed frequencies.
- Lead the implementation of Quality at Source in the plant and develop Quality Assurance functionality.
Implement and Manage Integrated SHEQ Environmental Compliance System for the Plant
- Ensure that standards are implemented in line with International Standards Organisation (ISO 14000, 9000, FSSC 22000), Coca Cola (KORE) and legal requirements.
- Develop and implement environmental systems and guidelines for the plant.
- Determine environmental goals through Aspect and Impact Assessments.
- Ensure adherence to the National Environmental Act and other applicable legislation.
- Implement and maintain a document management system that addresses all Quality, Food Safety, Occupational Health and Safety, and Environmental requirements.
- Ensure that all validation requirements for new processes and equipment are followed as per agreed protocols.
- Support the implementation of Supply Chain Maturity Test (SCMAT) and ensure that the Quality team is actively involved in the implementation of principles and improvement projects as required.
- Ensure commercialisation and change management processes are followed to support the seamless execution of the change.
Continuous Improvement of QFSE Management
- Conduct loss and waste analyses and drive continuous improvement programs to ensure appropriate quality process capability.
- Ensure the implantation of Statistical Process controls and capability to improve product and package quality.
- Facilitate technical problem-solving regarding quality issues and manage trade and consumer complaints.
- Ensure that improvement processes are in place to improve water and energy usage as well as waste and recycling.
- Ensure QFSE problem solving capability for all site teams.
- Ensure the implementation of the environmental monitoring plan to mitigate and control microbiological risks.
Manage and Implement Cost Controls to Ensure Adherence to Quality Budget
- Ensures the acquisition of laboratory equipment in line with the budget and assumes accountability for the pay cost and management of contracts.
- Implement and manage the Quality budget to ensure adherence thereto.
- Accountable to ensure adherence to budget for all Quality, Food Safety and Environmental external contracts.
- Ensure that quotations are available in time to update Rolling Estimates (REs) for consumables.
- Ensure that all laboratory CAPEX requirements are communicated and planned for in the annual budget process according to the standard lab list.
Lead and Manage an Engaged Quality Team
- Drive effective talent management practices to ensure an engaged team and sustainable talent pipeline, in accordance with business plan, to deliver on full potential.
- Lead and manage the plant Quality team to allow for the achievement of set goals, an engaged team and high-quality work output.
Skills, Experience & Education
Qualifications and Experience
- A relevant Bachelor of Science degree.
- ISO 9000, ISO 14000, FSSC 22000 and HACCP training certificate.
- A master’s degree in science (BSc) or a Food Sciences Total Quality Management qualification would be an added advantage.
- A minimum of 5-8 years working experience in Quality role within the food industry, with at least 3 years in a managerial role.
Knowledge
- Knowledge of Quality, Food Safety and Environmental systems (i.e., ISO 9000, ISO 14000, FSSC 22000, HACCP).
- Good knowledge of Quality Management and Environmental systems aligned with ISO, KORE principals.
- Sound understanding of applicable Quality, Food Safety and Environmental legislation.
- Good understanding of Supply Chain Way (SCMAT) principles and practices.
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Job Description
- The logistics department at Coca-Cola Beverages South Africa currently has vacancies for Temporary Warehouse Operators.
These vacancies are focusing on graduates throughout South Africa with a Degree or Diploma in:
- Logistics
- Operations Management
- Supply Chain
Key Duties & Responsibilities
KEY OUTPUTS: The qualified student will be exposed to:
- Reading, writing and verbal communication within the distribution environment
- Rational and irrational numbers and number systems
- Receiving of stock into the wholesale or retail outlet
- Maintaining stock balances
- Safe delivery of stock to customers
- Legal requirement, organization policies and procedures for the transportation of goods
- Administrative functions related to stock receipt and delivery
- The packing of stock in appropriately selected areas
- Picking of stock
- The financial impact of stock on the business
- Picking, packing and movement of stock to minimize damages
- Stock flow through the DC/Warehouse
- The recording of stock movement on the stock management system
- Stock take procedures
- The wholesale & retail business environment
- Legislation regarding Occupational Health and Safety and applicable safety procedures in the workplace
- Appropriate actions to be taken with regards to hazards and emergency situations
- Maintaining of Internal and external housekeeping standards
- Maintaining of Customer service and satisfaction levels
Skills, Experience & Education
QUALIFICATIONS / EXPERIENCE
- Minimum Matric
- In progress or completed Degree/Diploma in Logistics, Operations Management or Supply Chain would be an added advantage
- Preference will be given to valid holder of a Forklift license
- Resides within the operational area is a requirement
- Willing to work overtime and over weekends when operationally required. This role will be a 6-day work week
- Attention to detail
- Ability to interact and work effectively in teams
- Self-Motivated
- Punctual
- Clear criminal record
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Key Purpose Statement
- Implement SHEQ and other relevant Business Systems, to form an integral part of the value chain, which drives ownership, business value and compliance to relevant requirements (e.g. ISO 9001, ISO 14001, FSSC 22000, OHSAS 18000, NOSA, KORE, e-Mark, and the CCBA Ltd Integrated Management Framework).
Key Duties & Responsibilities
Key Outputs and Accountabilities
Implementation and Maintenance of SHEQ and related Business Systems
- Ensures that the overall Quality database (e.g. Achiever Plus and InfinityQS) is maintained, updated, enhanced and meets compliance, drives business value and sustainability requirements.
- Puts compliance audit tracking systems in place, and schedule and coordinate Third Party audits.
- Monitor business compliance to legal requirements.
- Ensure the SHEQ internal audit programme is implemented and maintained, including training of internal auditors.
- Conduct internal systems and Good Manufacturing Practice (GMP) audits for the site to ensure system compliance.
- Co-ordinate and prepare for all external audits.
- Ensure continued compliance to new and updated SHEQ and Coca-Cola requirements.
- Manage the training matrix and ensure that SHEQ training needs are met.
Implementation and compliance to New Product Development and Commercialisation
- Lead the implementation and management of all new products and new formulations for the site.
- Manage the interfaces between Central Office New Product Development and Commercialisation functions and the plant implementation teams to ensure alignment and understanding to SHEQ system standards and requirements.
- Mitigate risk of Quality Incidents related to New Product Development (NPD) and commercialisation through robust system design.
- Train all relevant personnel in relation to NPD and commercialisation
Training, Reporting and Monitoring
- Compile technical SHEQ training material and conduct training and coaching.
- Create assessment material for technical training material.
- Ensure all relevant training is conducted as per requirements for SHEQ controllers.
- Ensure that SHEQ goals are captured in accordance to business goals in the SHEQ system.
- Compile monthly SHEQ reports for site, Central Office, and the Business Unit.
- Maintain Quality risk logs and tracking.
- Ensure that certification standards are maintained.
Skills, Experience & Education
Qualifications and Experience
- National Diploma in Food Technology, or an equivalent qualification.
- SHEQ system training and/or Lead Auditor training will be an added advantage.
- Minimum of 5 years work experience in a SHEQ information management position within the bottling industry or food industry (Quality and Environmental experience is a prerequisite)
- Some travelling is required.
Knowledge
- Experience and implementation of ISO 9001, ISO 14001, FSSC 22000, NOSA, KORE and e-Mark.
- Computer literacy in Microsoft Office (Word, Excel, PowerPoint) applications.
- Advantageous: Achiever Plus or equivalent SHEQ management system.
- Understanding of the FMCG value chain
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- The purpose of this role is to ensure the Microsoft Dynamics 365 platform is supported and maintained. The CCBA landscape consists of F&O, CE, Dual Write, ISV’s and 3rd parties. The role will interact with business stakeholders to manage service expectations and collaborate with outsourced vendors to ensure SLA adherence.
Key Duties & Responsibilities
- Take charge of designing and implementing a comprehensive application management strategy that covers not only internal functions but also involves external third-party vendors and ISV software. This strategy will streamline the management of software components, ensuring smooth integration and collaboration among various stakeholders.
- Develop an application support and operations strategy that addresses the unique needs of cross-functional applications within the responsible functional business area. Align this strategy with the requirements and strategic goals of multiple business objectives. This involves ensuring that the support structure enables efficient application support across different departments.
- Play a crucial role in influencing the definition of application architecture and design, focusing on enhancing overall efficiencies. By providing valuable insights and recommendations, contribute to creating robust, scalable, and efficient applications that align with the organization's technology goals.
- Define and implement software maintenance and support agreements in collaboration with procurement teams. This includes ensuring that the organisation has clear terms and processes in place for maintaining and updating software, contributing to a seamless and efficient software lifecycle.
- Take ownership of optimization efforts across applications. Identify areas for improvement, implement necessary changes, and drive initiatives that enhance the speed, efficiency, and responsiveness of the organisation's software systems.
- Ensure that the business needs are met, and that the implementation of systems is seamless. This approach promotes collaboration and consistency in support services.
- Implement effective processes, methodologies, and tools that facilitate the management of the entire application life cycle.
- Ensure the successful implementation of software technology convergence strategies. This involves aligning different software components and technologies to work cohesively, leading to improved interoperability, reduced redundancy, and enhanced overall efficiency.
- Actively participate in projects involving the implementation of Microsoft Dynamics 365 Business Central solutions. Provide expertise, strategic guidance, and hands-on support to ensure successful project outcomes.
- Oversee the performance and delivery of outsourced vendor teams located across multiple countries. Ensure that vendor services meet agreed-upon Key Performance Indicators (KPIs) and that exceptional customer service and high performance are consistently achieved. Foster positive client relationships, address any issues, and engage vendor management when needed.
- Compiled an operating (opex) and capital expenditure (capex) budget for the services and projects planned for the year.
- Seamlessly integrated third-party vendors and ISV software into the application management strategy, resulting in enhanced collaboration, streamlined operations, and improved efficiency across cross-functional applications.
- Optimised business processes by contributing to functional design and implementing new demands, leading to an agile and high-performing technology landscape.
- Achieved exceptional customer service, high performance, and the attainment of key performance indicators (KPIs) from outsourced vendors, while maintaining positive, productive, and lasting client relationships.
Skills, Experience & Education
Qualifications:
- BCom / BSc Computer Science or related
- ITIL v3 / 4 Foundation Certification
Experience:
- 5+ years experience in application maintenance and support
- 3+ years experience in D365 platform support
- Experience with associated tools and technologies i.e. Dynamics 365 F&O, CE, Power Platform, Dual-write, DevOps and Azure
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- The Manager: IT Service Delivery is responsible for ensuring that all businesses and users of technology solutions in CCBA have access to the required IT equipment and tools and that they are supported in the optimal use of technology solutions, systems, and services. The role, has an important planning, coordinating, managing, and monitoring responsibility to ensure that all the relevant support activities and services are deployed within stipulate service level agreement requirements. They will manage relationships with vendors by requesting quotations, contributing to the RFP process when necessary, negotiating service level agreements, enforcing SLA adherence, and escalating instances of breach of the SLA.
Key Duties & Responsibilities
- Continuously staying up to date and researching IT support and Service Management best practices, tools, and trends.
- Researching, evaluating, and advising on the selection of services for the IT Support Services catalogue.
- Planning the delivery model, metrics, and execution of each service catalogue item.
- Determining an optimal resource strategy to ensure the efficient operations of the IT business support team and the Service Desk by considering the outsourcing options, potential vendors and suppliers and collaboration opportunities with other teams in CCBA IT.
- Creating and communicating the annual plan, roadmap, and goals for ensuring optimal IT Service Management and the delivery of IT support services.
- Compiling a capital expenditure (capex) budget for the purchase of IT hardware and equipment and for capital projects planned for the year.
- Working with internal and external experts to create a Service Management strategy and to design appropriate and innovative IT services, including their architecture, processes, policies, and documentation, to meet current and future agreed business requirements.
- Appointing and managing an external provider to operate the Service Desk and to deliver a best-in-class service that meet SLA requirements.
- Establish checks and processes to ensure the optimal running of the Service operations and meeting regularly with the outsource vendor to review, plan and manage issues arising out of the Service operations.
- Estimating the number and the type of resources required to deliver on the execution plans and roadmaps by creating workforce plans for the IT Business Support team.
- Determining the optimal resourcing strategy for each position by considering outsourcing options, potential vendors and suppliers and collaboration opportunities with other teams in CCBA.
- Developing job specifications for team resources and appointing or contracting the best available resources for the business requirement.
- Defining the details of the support model and IT Business Support obtain agreement from the relevant role players.
- Ensuring the formulation of clear work instructions, tasks lists and project lists for all support teams in the various countries.
- Working with IT Business Support Team Leaders to allocate and cascade responsibilities and activities.
- Identifying and listing all projects and initiatives that will be required to ensure optimal IT support services.
- Creating business cases for projects when required and submitting all projects to the internal demand management process for approval and prioritisation.
- Requesting and orientating project managers for the different projects and allocating project budgets.
- Actively researching and acquiring tools and technologies available for operational managing and optimising the service tower.
- Monitoring the performance of technology solutions and identifying opportunities to improve the performance.
- Benchmarking current performance against industry averages and prosing changes.
- Negotiating and agreeing on scopes of work (SOWs) and service level agreements (SLAs) with vendors and reflect the outcomes, performance, and deliverables that CCBA wants to achieve.
- Ensuring that new vendors are on boarded with regards to CCBA internal structures, processes, IT policies, IT controls and standards.
- Ensuring the correct policies and procedures are followed and that all vendor contracts meet corporate governance requirements.
- Defining the process and establishing the standards for the selection of services providers and vendors that deliver core IT Support solutions, services, and products.
- Participating or leading efforts to identify, select and appoint vendors and service providers.
- Contributing to the RFP process for selecting service providers by forming part of an evaluation team and partnering with the Procurement department
- Preparing regular reports and analytics and identifying trends and developing insights from the analytics.
- Highlighting areas of risk, developing mitigation strategies, and alerting senior stakeholders.
- Assisting with audit requests for domain technology queries.
Skills, Experience & Education
Qualifications:
The minimum qualification required for this position is a first degree in Computer Science or Information Systems, but a further degree would be an advantage.
- Certifications (Six (+ITIL) or more of the following certifications):
- Professional in Project Management (PPM)
- Certified Project Manager (CPM)
- Project Management Professional (PMI)
- Certified Business Analyst Professional (CBAP)
- PMI Professional in Business Analysis
- Cisco Certified Infrastructure Expert Datacentre
- Cisco Certified Infrastructure Expert (CCIE)
- Cisco Certified Infrastructure Expert Security (CCIE- Sec)
- Cisco Certified Infrastructure Expert Collaboration (CCIE- Col)
- MCSE Productivity
- MCSE Communication
- CompTIA Server +
- Windows Operating System Fundamentals Certification
- AWS Certified Solution Architect — Professional (AWS-CSA)
- MCSD: Azure Solutions Architect
- Certified OpenStack Administrator (COA)
- Vendor server specific certification
- ITIL Managing Professional (ITIL MP)
Experience:
- 10 to 12 years’ experience in an Information Technology environment with at least 5 years focused on work in one or more of operational domains.
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Key Purpose Statement
- To manage the total Quality, Food Safety and Environmental function, in the relevant plant, to ensure compliance to applicable standards, procedures and regulatory requirements to deliver quality product to consumers.
Key Duties & Responsibilities
Key Outputs and Accountabilities
Implement and Manage the Quality Business Plan for the Plant
- Implement the Annual Business Plan (ABP), and drive, monitor and report on QFSE goals for the plant.
- Develop plans for Laboratory Capital Expenditure (CAPEX) requirements and ensure the execution thereof.
- Report on KPI’s aligned with internal Management, CCBA and The Coca-Cola Company (TCCC), including all Quality, Environmental and Sustainability parameters such as water usage, energy usage, plant waste and recycling.
- Adapt CCBA, and relevant, Quality standards, protocols, and procedures for the plant.
- Provide support to the Manufacturing & Technical (M&T) and Logistics teams at plant level to deliver quality products to consumers.
Ensure Product and Package Quality meet Legal, CCBA and TCCC Requirements
- Ensure that Product and Package Quality standards are monitored and controlled for the plant according to legal, internal and Coca-Cola Requirements.
- Ensure that ingredients and package quality is monitored and controlled according to standards for all internal products.
- Resolve all quality issues from plant level to the customer to meet business requirements.
- Ensure Good Laboratory Practices are implemented in all laboratories on site (on-line, Quality Assurance and micro) and that all consumables are managed and stocked accordingly.
- Ensure that Laboratory Equipment is serviced, maintained, calibrated, and verified as per agreed standards.
- Ensure process capability programs are implemented, monitored, and reviewed by all relevant QA, Engineering and Production departments on agreed frequencies.
- Lead the implementation of Quality at Source in the plant and develop Quality Assurance functionality.
Implement and Manage Integrated SHEQ Environmental Compliance System for the Plant
- Ensure that standards are implemented in line with International Standards Organisation (ISO 14000, 9000, FSSC 22000), Coca Cola (KORE) and legal requirements.
- Develop and implement environmental systems and guidelines for the plant.
- Determine environmental goals through Aspect and Impact Assessments.
- Ensure adherence to the National Environmental Act and other applicable legislation.
- Implement and maintain a document management system that addresses all Quality, Food Safety, Occupational Health and Safety, and Environmental requirements.
- Ensure that all validation requirements for new processes and equipment are followed as per agreed protocols.
- Support the implementation of Supply Chain Maturity Test (SCMAT) and ensure that the Quality team is actively involved in the implementation of principles and improvement projects as required.
- Ensure commercialisation and change management processes are followed to support the seamless execution of the change.
Continuous Improvement of QFSE Management
- Conduct loss and waste analyses and drive continuous improvement programs to ensure appropriate quality process capability.
- Ensure the implantation of Statistical Process controls and capability to improve product and package quality.
- Facilitate technical problem-solving regarding quality issues and manage trade and consumer complaints.
- Ensure that improvement processes are in place to improve water and energy usage as well as waste and recycling.
- Ensure QFSE problem solving capability for all site teams.
- Ensure the implementation of the environmental monitoring plan to mitigate and control microbiological risks.
Manage and Implement Cost Controls to Ensure Adherence to Quality Budget
- Ensures the acquisition of laboratory equipment in line with the budget and assumes accountability for the pay cost and management of contracts.
- Implement and manage the Quality budget to ensure adherence thereto.
- Accountable to ensure adherence to budget for all Quality, Food Safety and Environmental external contracts.
- Ensure that quotations are available in time to update Rolling Estimates (REs) for consumables.
- Ensure that all laboratory CAPEX requirements are communicated and planned for in the annual budget process according to the standard lab list.
Lead and Manage an Engaged Quality Team
- Drive effective talent management practices to ensure an engaged team and sustainable talent pipeline, in accordance with business plan, to deliver on full potential.
- Lead and manage the plant Quality team to allow for the achievement of set goals, an engaged team and high-quality work output.
Skills, Experience & Education
Qualifications and Experience
- A relevant Bachelor of Science degree.
- ISO 9000, ISO 14000, FSSC 22000 and HACCP training certificate.
- A master’s degree in science (BSc) or a Food Sciences Total Quality Management qualification would be an added advantage.
- A minimum of 5-8 years working experience in Quality role within the food industry, with at least 3 years in a managerial role.
Knowledge
- Knowledge of Quality, Food Safety and Environmental systems (i.e., ISO 9000, ISO 14000, FSSC 22000, HACCP).
- Good knowledge of Quality Management and Environmental systems aligned with ISO, KORE principals.
- Sound understanding of applicable Quality, Food Safety and Environmental legislation.
- Good understanding of Supply Chain Way (SCMAT) principles and practices.
Method of Application
Use the link(s) below to apply on company website.
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