Latest Job Opportunities at Santam Insurance

Key Responsibilities

• Receive and validate natis documents
• Liaise with assessors, suppliers, courier services, brokers and other salvage admin staff to ensure that correct Natis documentation received 
• Dealerstocking.
• Deregistration.
• Dispatching of Natis documents to the appropriate salvage dealers
• Reconcile stock lists to Santam systems and reports.
• Monthly report
• Keep suppliers informed of delays and speed bumps in processes.
• Drive turnaround time
• Knowledge of the ENatis and Instrack systems

Query Handling

• Liaising with internal and external (SMD, Auction Nation, license department) stakeholders
• Handle queries from stakeholders
• Adherence of SOP and SLA
• Ensures client satisfaction and targets are met
• Escalate complaints to the relevant Team Managers or Departments.

Qualification

• Matric

Experience

• A minimum of 4 to 5 years’ experience in claims operations process.
• A minimum of 2 -3 years' experience of Salvage
• Strong industry knowledge.
• Strong negotiations skills recommended.
• Strong problem-solving skills.

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JOB DESCRIPTION

• The Merit Field Assessor will ensure that all flagged and segmented claims are comprehensively validated to achieve conclusive results.
• The successful incumbent will maintain credibility by ensuring that all validations are conducted in accordance with the Santam Claims Policy and Philosophy and Standard Operating Procedures and appropriate forensic investigation practices.

KEY RESPONSIBILITIES

• Handling of disputes that could arise between Motor merit field and intermediaries and / or claimants.
• Validate and collate information on flagged claims.
• Conduct a field validation on the claim.
• Review the claims documents and photos to validate the claim.
• Handle claim queries within the agreed service levels.
• Handle customers effectively and fairly in line with TCF.
• Finalisation of completed validations within the agreed turnaround times.
• Regular liaison with management and staff at all levels of the company regarding high risk claims escalated/ flagged.
• Consultation with clients, Third parties, Business and Business Partners on a continuous basis regarding fraud and irregularities.
• Regular liaison with counterparts at other insurers.
• Regular liaison with Santam Forensic Services.
• Maintaining relationships with external resources as part collaboration, source of information and investigation purposes.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Tertiary National Diploma or University Degree would be advantageous
• Short Term Motor Insurance experience 3 years or more
• 2-3 years’ claims experience 
• Understanding of how to handle validations of Motor Claims 
• Previous experience in the Mertis validation of motor claims
• Strong analytical abilities and evaluate trends objectively

SKILLS

• Investigative and good communication skills 
• Administrative and Merit examination
• Excellent customer service skills and proven experience
• Basic Investigation of Claims 
• Insurance knowledge Motor and Quality management
• An inquisitive mind and good questioning skills

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CAREER OPPORTUNITY

• Santam BITS has a career opportunity for a senior role of Principal Application Security Architect in the Business Information and Technology Services (BITS) department which is based in the Western Cape or Gauteng.

KEY RESPONSIBILITIES

• Driving a comprehensive application security strategy.
• Threat mitigation and risk management.
• Secure architecture and design.
• Vulnerability management and code reviews.
• Securing the development lifecycle.
• Collaboration and communication with development teams and other stakeholders.
• Protecting global assets.
• Understanding regional requirements.
• Lead the development and execution of application security assessments.
• Ensure applications comply with all relevant security standards and regulations.
• Champion a "security by design" culture.
• Develop and maintain application security documentation.
• Develop and manage risk mitigation strategies.
• Work with other security teams (e.g., security operations, etc.)
• Stay up-to-date on the latest application security threats and vulnerabilities.
• Application Security Incident Response and Cyber Crisis Management.
• Participate in Group Information Security Programme (GISP) initiatives.
• Application Security (including cloud security), Infrastructure Security, and Cybersecurity Education, Training and Awareness.
• Provide regular feedback to Santam Manco on Group-wide application security issues.
• Clear and timely communication to management and users regarding application security matters.
• Application Security Risk assessment that identifies a requirement for additional awareness or targeted education, training, and awareness interventions.
• Review and respond to all application security-related audit findings.
• Produce required application security reports.
• Ensure that security 'gates' are a formal part of the SDLC/ Agile/ relevant solution development methodology.
• Active participation in Sanlam-sanctioned industry bodies (e.g. ISF Live, ISACA, FS-ISAC)
• Timeous escalation of new, high or escalating cybersecurity risks.
• Engage with application owners and the Group Cyber Security Centre (GCSC) Operations Team to ensure that system vulnerabilities identified during penetration tests, Red Team exercises, or vulnerability scans are addressed.
• Ensure that the Group CIO is aware of risks and actions required.
• Find & provide root cause analysis and implement permanent and/or long-term fixes for application security-related incidents.
• Strong understanding of integration between Workstations and Network/Servers

QUALIFICATIONS AND EXPERIENCE

• A bachelor’s Degree or Diploma in Cybersecurity, Computer Science, Information Systems, or a related field, or equivalent work experience.
• A Recognised Cyber Security Certification(s) (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Ethical Hacker (CEH), or similar certification will be an advantage.
• With 15+ years of experience in software engineering, a significant portion of that in an architectural position focusing on cybersecurity within complex organisations, preferably in the financial services sector. The incumbent must have a solid technical software engineering background with a deep understanding of cybersecurity concepts, threats, and vulnerabilities.