Latest Job Opportunities at MTN

Responsibilities

Context: (Global influences, environnemental / industry demands, organisational mission, etc.)

• Planning and Optimisation is the intellectual engine behind the cost-effective implementation of Mobile Radio Access technology and are directly responsible for the delivery of all products and resources to the cellular phone user. These products include everything from the radio link used to make a simple telephone call, to the development and implementation of network technologies supporting high speed data transfer and other key development areas in the mobile technology arena. Planning and Optimisation is responsible for the successful integration of related technologies such as the internet, e-commerce mobile-commerce, with the existing radio network.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job,
                              
High Level Support: 

• Assist P&O staff with investigating and problem solving in the radio network. Identify the source of the problem and provide effective solutions.

BSS/OSS/RAN Software Releases: 

• Participation in the approval process and acceptance test procedures of new radio features for both 2G, 3G and LTE networks. 
• Evaluate the functionality and relevance of new BSS / OSS software. 
• Ensure the software features are debugged before implementation and that the new features are utilized to enhance the performance of the radio network. 
• Ensure Planning and Optimization engineers understand the advanced radio features and their functionality. 
• Train P&O staff with regard to new features. 
• Understand the business model for implementing new features and participate in negotiations with suppliers regards feature costs. 
• Ensure new parameters and counters are defined within the P&O Planning tools.

Technical Investigations: 

• Perform technical investigations into topics related to radio network design and performance, such as new types of hardware, new design methodologies and the evolution of PS Data i.e. EDGE, UMTS, and HSPDA, LTE & WiMax
• New Radio Planning and Optimisation Tools: 
• Evaluate the functionality and complexity of new P&O products or tools on the market. 
• Scope the requirements for trials and participate in the physical evaluation of the products, compile evaluation criteria and performance matrix for tender purposes. 
• Special Projects: 
• Technical Specialist will be required to project manage or represent the Planning and Optimisation department in new strategic projects. 
• Mentorship: 
• Provide Informal and Formal Mentorship and guidance to less experienced Radio Planning & Optimisation engineers
• Regional Specialist coordination: 
• Co-ordinate tasks and projects to the regional Specialists within the Radio Planning and Optimisation department.

Strategic Guidance

• Ensure you are fully versed with vendor roadmaps and influence the direction so as to complement MTNs strategy
• Provide input into business cases and boardpapers.
• Present at overseas conferences and internal knowledge share forums.
• Provide input into technology strategy development and execution.
• Be the technical lead in the department and use your knowledge of the industry to steer MTN along the correct path
• Role Dependencies:  Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this Would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as Well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Keeping abreast with current and future planning and optimisation technologies, market developments, consumer requirements and international trends.
• Innovation and adaptation for competitive advantage.  
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level Of impact.
• Sensitive to non-delivery of work by peripheral parties both within MTN and external to MTN (support from marketing or vendor) 
• Limited by slow development of tools for both process-automation and new technology developments.
• Collaboration:  Refers to formal and informal relationships
• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports:
• GM: Planning & Optimisation
• Matrix reports:
• Senior Manger: Radio Technology
• Key customers: 
• Planning & Optimisation Engineers: Provide HLS and assistance 
• Network Group: Participation in technical investigations of the radio access network 
• Technical Specialist Manager: Offer support for Radio Feature Testing 
• Marketing: Provide assistance and guidance for product development which impacts the radio network 
• Key suppliers:
• Hardware/Software vendors: Testing, commissioning and implementation of new applications 
• Relations, etc.
• BSS
• CNO.
• SMC 
• CORE Planning
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of                                                           
• Freedom in decision-making.
• The Radio Technology group have a fair degree of independence and decision making, individuals are expected to remains abreast with the latest developments in the telecoms sector and will be required to continuously investigate, participate and project manage technical investigations relating to developments  of the radio access network.
• Authorities:  Financial and other decision making authorities, e.g. engaging contracts with suppliers.
• Recommendations on network configuration changes based on BSS / RAN software evaluations
• Recommendations to Suppliers for future hardware / software development in order to improve their products and support to MTN 

Qualifications

• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• MSC Engineering (Electronic) degree Minimum of 4 year tertiary qualification / Masters advantageous
• Fluent in English.

Experience:

• At least 5+ years’ experience in a 2G/3G GSM/Telecoms environment & Computer Systems. 
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous

Training:

• Industry-specific training (GSM/UMTS) particularly within the radio access environment

Competencies
Knowledge:
Head - Big Picture Focus (20)

• Strategy Implementers  - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes,  products and service offerings

Heart – Emotionally Intelligent (30)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder  -  Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever -  Produces sustainable divisional results through ethical practi

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Job Description

Mission/ Core purpose of the Job:  (Short description)

• To ensure that the regional radio network is developed and maintained such that it has adequate capacity, always operates at optimum quality and offers competitive coverage and associated products to market requirements

Responsibilities
Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Highly technical and fast changing environment
• Highly regulated industry
• Very competitive market 
•  Impact of increasing input costs, such as rentals and electricity, on site and MTN’s profitability

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development

•  Give input  to development of regional strategy for radio access network roll-out
•  Support development of radio network strategies and key technology projects
•  Support translation of the network and radio strategies into near term plans

Enterprise Business Support

•  Provide information on customer locations’ coverage issues, solutions and execution progress to account team and Head Office staff 
•  Plan the growth of the radio network considering general engineering principles, analysis & interpretation of network statistics, knowledge of market requirements 
•  Achieve the most effective design of RF installation for the client’s needs within the network parameters which will satisfy all the demands of the market
•  Prepare presentations of network plans for EBU clients as and when required 
•  Collaborate with others regarding planning and support issues e.g. regional PMs, implementation and support teams

HetNet Design

•  Identify poor indoor coverage, hot spots and cell fringes to best deploy HetNet using geo-location tools, and network performance indicators
•  Design heterogeneous network solutions to provide capacity and coverage ; in-building solutions and small cells supporting (3G, LTE and Wi-Fi)
•  Understand network designs of third parties and approve the technical design as solution to requirements

Gated Communities coverage solutions

•  Compile designs and plans in estates and or suburbs for coverage and capacity for mobile broadband
•  Collaborate with Head Office team regarding priority areas, technology deployment, and alignment with fibre to the home
•  Survey with stakeholders for the optimal solutions e.g. transmission, implementation, property teams, third party contractors

Live Network Trials

•  Select correct site within parameters of installation cost, customers’ needs, expected traffic, environmental aspects, legislation and regulatory compliance and the existing radio network 
•  Oversee the installation of new base station equipment (small cells)
•  Network evaluation of new planning features to boost coverage and capacity
•  Ensure compliance of all rules, regulations, legislation, standards etc applicable on radio transmissions.
•  Continuously refresh and enhance technical skill and knowledge especially regarding new developments in the field of radio technology, radio network design and operation, network quality and network problems, radio access system design principles
•  Advise and support other specialists in the department
•  Investigate, specify and manage the development of tools and processes for network planning 
•  Investigate and recommend the procurement of tools and systems for network planning 
•  Suggest best radio network parameters for the radio network
•  Ensure that network quality is monitored in a continuous manner
•  Prioritise rollout and/or major site expansion towards improving customer experience in line with P10.

Communication and co-ordination

•  Communicate plans and integrate feedback
•  Co-operate with and support other network group and departments at all levels (e.g. CPG, Operations, Transmission, SMC, etc.)
•  Cooperate with other departments within MTN (e.g. EBU, marketing, etc.)

Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.

•  No direct subordinates. Coordination with regional engineers is required 
•  Demonstrating a visionary approach to planning and optimisation and peripheral responsibilities by contributing new ideas, attitudes and systems for the improvement of the network and the performance of the team. 
•  Contribution and motivation. Understanding the value and cost of all available resources  (these include time, physical resources, time-saving developments such as automated processes, intellectual capital etc.) and acting accordingly to achieve the best results with the least possible cost to MTN in both the short and long term

Role Dependencies

• All business units within MTN SA (COO, CFO, Regulatory etc)
• MTN Group
• External systems supporting new lines of business  (Digital)
• MTN’s business strategy 
• MTN IS operations and applications
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Keeping abreast with future and current planning and optimisation technologies and market developments, consumer requirements and international trends.
• Improvisation innovation and adaptation for competitive advantage.  
• P10 and Customer Network Quality of Experience improvement especially indoor experience
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
•  Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or firstlevel of impact.
•  Sensitive to non-delivery of work by other parties both within MTN and external to it (Telkom for example). 
•  Limited by slow of development of tools for both process-automation and new technology developments.
• Limited information relating to the market to be serviced since radio planning are first line initiators of radio network growth – bear the responsibility of the cost implications of site deployment
• Collaboration:  Refers to formal and informal relationships

 Key customers: 

•  MTN Client base: Design a network with acceptable GOS levels 
•  Marketing & Sales Departments: Giving info about the networks current status and future role out.
•  Transmission Department: Indicate technology and traffic mix in areas for sufficient backhaul transmission
•  Radio Maintenance Engineers: Offer support on network performance.
•  Implementation Engineers: Offer support on implementation and future role out of network.
•  Planning Manager: Reporting on network role out and new Capex requests for future budgets.
•  Quality Management: Reporting on network performance and GOS.
•  Regional Manager: Reporting on network performance and network role out.

 Key suppliers:

•  Contractors for small cell design and installations: Specifications & procedures. 
•  Work orders correctly defining the scope of work.
•  Hardware/Software vendors: Testing, commissioning and implementation of new applications.
•  Implementation: Delivering and implementing sites as designed by RP&O.
•  Relations, etc.
•  BSS
•  CNO
•  Transmission
•  Implementation
•  Property
•  Maintenance Engineers
•  Regional Managers
•  SMC
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of   freedom in decision-making.
•  Much independence, wide judgement within flexible boundaries of radio network design. Personal experience relied upon for effective planning of radio network   

Authorities:

•  Network parameter changes on live network (not Customer affecting)

Qualifications

• Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 3 year degree/diploma (May vary in accordance with specific country Opco qualification standards 
• Fluent in English and language of country preferable

Experience:

• 3 years’ experience in RF or telecommunications. GSM/WCDMA experience is a prerequisite. 
• Experience working in a medium  organization

Training: 

• Industry-specific training (WCDMA, LTE, WiFi)

Competencies

• Head - Big Picture Focus (10)
• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager  -  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50) 

• Results Achiever  -  Drives team objectives and contributes to sustainability of results
• Operationally Astute -  Clarifies priorities, plans, organizes and co-ordinates the work of others  

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Mission/Core purpose of the Job

• The purpose of this role is to ensure timeous collection from MTN customers by meeting collection targets and resolution of customer queries to maximise the collection of arrears amounts. Manage the credit risk associated with customer default.
• This position is responsible for executing the Collections policies, strategies and processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective administration of customer accounts, resolution of account queries and efficient collection of payments due to MTN.

Context

• (Global influences, environmental / industry demands, organisational mission etc.)
• Organisational Mission
• MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.

Global Influences / Environmental & Industry Demands

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Legal parameters set by the insurance industry
• Rapid pace of digitalization
• Prevailing economic pressures affecting staff and customers
• Fluid complexities of customer expectations and demands
• Prevailing economic pressures affecting staff and customers
• Fluid complexities of customer expectations and demands

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's)
Customer Queries Resolution

• Customer Queries Resolution with agrees turnaround times.
• End to end query resolution with correct escalation path and feedback to the business and external customers.
• Do all the investigation on customer queries.
• Calculate the credit due to the customer if any is due to a customer.
• Doing follow ups on query raised and provide necessary feedback to the business and the customer.
• Based on issues identified during queries investigation give input to the relevant stakeholders to fix the issues.
• Resolution of any queries raised, timeously and ensuring appropriate corrective action through relevant stakeholders.
• Ensure revenue leakages identified via the Revenue Assurance process is continuously updated.

Monthly Customer invoicing

• Prepare trend analysis of client invoices with the objective to pick up anomalies.
• Investigate and report all invoicing abnormalities identified.
• Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats.
• Prepare reconciliation between distribution as per warehouse data vs actual invoicing.
• Prepare adhoc invoices when required.

Debtors Management:

• Run weekly age analysis and monitor balances.
• Ensuring that the customer call cycle is strictly adhered to and achieved.
• Positively impact cash flow by ensuring the accurate and timely collection and processing of payments of accounts receivable.
• Accurate allocation of payment to invoices as per remittance received within agreed timelines accurate accounting records.
• To handle disputed accounts and negotiate with clients to bring payment in line with terms.
• Produce regular (agreed timelines) and accurate reconciliations for customers’ accounts and ensure that payments are allocated, and these are stored centrally for ease of access.
• Timely engagement with customer on default payments.
• Resolution of customer disputes and queries related to the function to ensure timely collection of payments.
• Full accountability that all accounts allocated in your book is actioned monthly and is collected on.
• All engagements and activities with customer must be documented on the core system with clear and accurate notes of update.
• Follow up on legal procedures and monitor the progress of handed over accounts.
• Monitor ageing of debtor’s books ensuring accuracy, reduced overdue amounts and collections levels maintained.
• Do forecasts on a weekly / bi weekly and monthly basis.

Risk Management

• Ensure the credit risk exposure is within the acceptable risk.
• Ensure compliance with MTN credit risk framework.
• Manage working capital within required parameters and Operating budgets.
• Provide a framework and fine-tune systems to ensure the effective collection of outstanding funds in accordance with the terms stipulated in the relevant commercial agreements.
• Establish relationships to optimise collections activities and engage and influence to ensure alignment of key stakeholders.
• Ensure that MTN SA is always in possession of the latest customer information to assess risk exposure.
• Calculate and report on bad debt and credit notes provisions at a customer level monthly within deadline.
• Manage debtors’ days (terms) within company targets or policy.
• Provide input in all relevant commercial agreements drafting and operate within the agreements.
• Ensuring all credit and collection policies and procedures are adhere to.
• Perform risk assessment on new and current accounts to ensure Credit risk exposure is within the acceptable credit tolerance levels with MTN

Reporting

• Prepare provision for credit notes monthly.
• Daily, Weekly and monthly Debtors Performance Reporting using the Age Analysis as the bases.
• Prepare and manage all other reporting required in line with collections requirements and Analysis of Accounts.
• Prepare cashflow reports within the deadline.
• Closing receivable month-end and report/recons (Sub-Ledger to GL).

Customer Relationship

• Responsible for maintaining and building good internal and external customer relationship based on MTN Brand values.
• Liaise with customers to ensure client expectations and service levels are being adhered to regarding maintenance of customer accounts.
• Ensuring that client queries are resolved within agreed SLA’s, TAT’s and set guidelines.
• Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated timelines (payment terms).
• Provide accurate advice and education to customers to ensure adherence to all standards and operating practices.
• Deliver first time right service excellence and by displaying the MTN brand values to customer during all customer interactions- all forms.
• Responsible for escalation and feedback to customer on all issues and matters raised both by customer and sales channels.
• Timely notification to customers and channel on items identified that may impact the customer and pro-active approach to resolve these items.
• To liaise with sales and have regular contact with clients by agreed mediums. Notify on status of accounts.

Managed audits

• Liaise with internal and external auditors to resolve audit points by ensuring that they are dealt with effectively and timeously.
• Ensure the auditors receives all the required information to ensure that audits are completed within deadline and budget. 

Project Management

• Contribute to delivery of agreed projects including primary controls, policies and procedures.

Quality Management

• Ensure evaluations and quality checks are done according to MTN quality standards.
• Ensure adherence to credit management primary controls, policies and procedures.
• Ensure service delivery according to MTN quality standards.
• Contribute to the closure of any audit findings.  

Job Requirements (Education, Experience, and Competencies)

• Bcom preferably accounting 
• Advanced Excel and PowerPoint 
• Power Bi advantageous 

Collaboration (Formal and Informal Relationships)
Responsibility towards:

• Key customers: Internal stakeholders and External customers
• Key suppliers: External Debt Collectors, Insurer, Attorneys, Banks, Auditors, Credit Bureaus

Responsibilities
Customer Queries Resolution

• Customer Queries Resolution with agrees turnaround times.
• End to end query resolution with correct escalation path and feedback to the business and external customers.
• Do all the investigation on customer queries.
• Calculate the credit due to the customer if any is due to a customer.
• Doing follow ups on query raised and provide necessary feedback to the business and the customer.
• Based on issues identified during queries investigation give input to the relevant stakeholders to fix the issues.
• Resolution of any queries raised, timeously and ensuring appropriate corrective action through relevant stakeholders.
• Ensure revenue leakages identified via the Revenue Assurance process is continuously updated.

Monthly Customer invoicing

• Prepare trend analysis of client invoices with the objective to pick up anomalies.
• Investigate and report all invoicing abnormalities identified.
• Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats.
• Prepare reconciliation between distribution as per warehouse data vs actual invoicing.
• Prepare adhoc invoices when required.

Debtors Management:

• Run weekly age analysis and monitor balances.
• Ensuring that the customer call cycle is strictly adhered to and achieved.
• Positively impact cash flow by ensuring the accurate and timely collection and processing of payments of accounts receivable.
• Accurate allocation of payment to invoices as per remittance received within agreed timelines accurate accounting records.
• To handle disputed accounts and negotiate with clients to bring payment in line with terms.
• Produce regular (agreed timelines) and accurate reconciliations for customers’ accounts and ensure that payments are allocated, and these are stored centrally for ease of access.
• Timely engagement with customer on default payments.
• Resolution of customer disputes and queries related to the function to ensure timely collection of payments.
• Full accountability that all accounts allocated in your book is actioned monthly and is collected on.
• All engagements and activities with customer must be documented on the core system with clear and accurate notes of update.
• Follow up on legal procedures and monitor the progress of handed over accounts.
• Monitor ageing of debtor’s books ensuring accuracy, reduced overdue amounts and collections levels maintained.
• Do forecasts on a weekly / bi weekly and monthly basis.

Risk Management

• Ensure the credit risk exposure is within the acceptable risk.
• Ensure compliance with MTN credit risk framework.
• Manage working capital within required parameters and Operating budgets.
• Provide a framework and fine-tune systems to ensure the effective collection of outstanding funds in accordance with the terms stipulated in the relevant commercial agreements.
• Establish relationships to optimise collections activities and engage and influence to ensure alignment of key stakeholders.
• Ensure that MTN SA is always in possession of the latest customer information to assess risk exposure.
• Calculate and report on bad debt and credit notes provisions at a customer level monthly within deadline.
• Manage debtors’ days (terms) within company targets or policy.
• Provide input in all relevant commercial agreements drafting and operate within the agreements.
• Ensuring all credit and collection policies and procedures are adhere to.
• Perform risk assessment on new and current accounts to ensure Credit risk exposure is within the acceptable credit tolerance levels with MTN

Reporting

• Prepare provision for credit notes monthly.
• Daily, Weekly and monthly Debtors Performance Reporting using the Age Analysis as the bases.
• Prepare and manage all other reporting required in line with collections requirements and Analysis of Accounts.
• Prepare cashflow reports within the deadline.
• Closing receivable month-end and report/recons (Sub-Ledger to GL).

Customer Relationship

• Responsible for maintaining and building good internal and external customer relationship based on MTN Brand values.
• Liaise with customers to ensure client expectations and service levels are being adhered to regarding maintenance of customer accounts.
• Ensuring that client queries are resolved within agreed SLA’s, TAT’s and set guidelines.
• Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated timelines (payment terms).
• Provide accurate advice and education to customers to ensure adherence to all standards and operating practices.
• Deliver first time right service excellence and by displaying the MTN brand values to customer during all customer interactions- all forms.
• Responsible for escalation and feedback to customer on all issues and matters raised both by customer and sales channels.
• Timely notification to customers and channel on items identified that may impact the customer and pro-active approach to resolve these items.
• To liaise with sales and have regular contact with clients by agreed mediums. Notify on status of accounts.

Qualifications

• Bcom preferably accounting 
• Advanced Excel and PowerPoint 
• Power Bi advantageous