Latest Job Opportunities at Capitec Bank

Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• To receive, direct and assist external and internal clients
• To coordinate and administrate processes and the tidiness of the main reception and meeting rooms

Experience

Min:

• At least 2 years’ experience in administrative processes

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

• Admin systems knowledge
• Basic business and accounting knowledge
• Client and reception interaction

Skills

• Communications Skills
• Numerical Reasoning skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

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About the role

• As a Digital Communications Manager at Capitec Bank, you will be responsible for ensuring that all internal and external digital communications align seamlessly with our strategic objectives.
• You will formulate, implement, and manage comprehensive plans and activities that not only support our business goals but also drive our marketing objectives.
• This role requires you to lead and develop the Digital Communications team, ensuring that all efforts are coordinated to effectively complement and enhance the bank's overall strategy.

Our Ideal candidate has:

• 8-10 years’ experience working within an advertising agency or communications or marketing department or similar high-pressure environment, of which;
• 5-8 years’ experience in social media/brand/digital communication strategy
• 5-8 years’ experience in corporate website management and corporate social media profile management
• 5-8 years’ experience of managing a team and driving complex projects
• User experience - working with UX and consumer insight

Qualifications (Minimum)

• Grade 12 National Certificate /vocational
• A relevant tertiary qualification in Marketing or Communications

Qualifications (Ideal or preferred)

• Postgraduate studies in Marketing or Communications

Knowledge

Min:

Knowledge of:

• Technical; basics of web applications, coding, web CMS system
• Integrated social / digital communications industry & marketing
• Messaging through digital and multi media channels
• On line community management
• Social media platforms (i.e. Twitter, Facebook, Instagram)
• Management tools (i.e. Hootsuite, Conversocial etc).

Ideal:

Knowledge of:

• Management tools (i.e. Hootsuite, Conversocial etc).
• The financial landscape
• Media/PR communications industry
• Difference between communication and marketing in messaging
• Capitec Bank Operations and Head Office departments
• Capitec Bank brand, its positioning and personality

Skills

• Communications Skills
• Business writing skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Analytical Skills
• Strategic Thinking Skills
• Networking
• Negotiation skills
• Commercial Thinking Skills
• Attention to Detail

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About the role:

• You will provide subject matter expertise on implementing applying and scaling Agile practices and ways of work:
• Driving shared understanding and alignment across Portfolio and Product Teams, identifying and assisting with solving blockers, and providing Agile coaching. Consulting with Product Managers and Software Delivery Managers on Agile adoption. Supporting the functioning of the Business Delivery Centre of Mastery. 

What you will be doing:

• Develop a deep understanding of the delivery approach within our Product Lines.
• Collaborate with business leaders to design and implement a scaled Agile approach, offering necessary training and support.
• Provide guidance to stakeholders to ensure effective use of Agile practices and tools.
• Monitor and improve Agile performance metrics, addressing any gaps in methodology application.
• Assist Product Lines in adopting and implementing Scaled Agile by providing education, templates, and tracking improvements.
• Coach teams in Agile and Scrum techniques, ensuring correct Jira Tool configuration and quality across the enterprise.

Our Ideal candidate:

• Experience in the banking or financial industries.
• Exposure to various Agile methodologies beyond Scrum and Kanban (e.g., Lean, XP).
• Over 5 years of experience as a Scrum Master/Agile Coach across multiple teams.
• Previous leadership experience.

Minimum Requirements:

• Relevant tertiary qualification and or Agile certification.
• 5+ years of experience as a Scrum Master/Agile Coach across diverse teams and industries.
• Deep knowledge of Scaled Agile techniques and Agile metrics.
• Strong understanding of Agile values, principles, and roles.
• Experience in servant leadership, facilitation, and conflict resolution.
• Proven track record in setting up Communities of Practice.
• Expertise in coordinating teams, and managing Program Kanban.
• Proficiency with tools like JIRA and Confluence.
• Ability to apply Lean Agile methodologies at scale.
• Skilled in facilitating and training Agile content.