Latest Job Opportunities at BCX

Core Description

• To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) 

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies. 
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting 
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. 
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. 
• Assist with project delivery.  
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Assist colleagues and contribute to the quality and values  
• Drive a proactive culture to reduce common causes of operational problems. 
• Understand the requirements of being part of a 24x7 on-call operation 
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems 
• Technical ability to perform firmware hardware upgrades on server platforms 

Core Functional Skills & Capabilities

• ICT Knowledge
• Infrastructure Technology
• Risk Management
• Teamwork
• Communication

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) 

OR 

• 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)

Certifications

• Microsoft/MCSE
• VMware Vcenter and ESXI
• XEN servcer
• Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
• Hyper-V
• Perform patching using Microsoft best practise patching tools eg WSUS / SCCM

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Core Description

• Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.  

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes  
• Monitor and control the network to ensure its day to day stability  
• Manage problems and assist with support functions  
• Contribute to the research and assessment of new technologies as well as customer needs  
• Monitor service levels and contribute to the development of standards and specifications  
• Test systems and keep records of technical details on network design, implementation plans and capital projects  
• Support users and support staff  
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete)  
• Provide network administration and support  
• Integrate systems  

Core Functional Skills & Capabilities

• Customer Service
• ICT Knowledge
• Infrastructure Development& Support
• Process Orientation
• Result Orientation
• Problem solving

Core Behavioural Competencies

• Culture Match
• Job Match
• Delivering Results & Meeting customer expectations
• Adhering to principles and values
• Working with people
• Following instructions & procedures
• Coping with pressures & setbacks
• Applying expertise & Technology

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage
• NQF 6: 3 year Degree/ Diploma/ National Diploma

Experience

• 2 years relevant experience; experience in CISCO  

Networking preferred

• Certifications
• CCNA
• CISCO
• Relevant Certification will be an advantage