Jobs Vacant at Clicks Group

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

• Education and Experience Requirements:
• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

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Job description

• To deliver the Customer Journey in order to enhance the customer experience within the store
• To achieve store financial targets and manage expenses in order to increase store profitability
• To manage stock in order to maintain stock levels and ensure availability to deliver the brand promise
• To comply with all policies, procedures, administrative, system and reporting requirements to minimise risk to the store
• To recruit, develop and manage employees in order to deliver the brand promise and maximise store profitability
• To communicate and liaise with relevant stakeholders in order to achieve the store targets.
• To develop an understanding of activities and competitors around the store in order to increase sales and maintain a competitive edge

Minimum requirements

Job Knowledge:

• Retail principles
• Scheduling
• Basic IR

Job Related Skills:

• People management, coaching skills
• Communication skills
• Planning and organising skills
• Decision making skills
• Basic financial, analytical skills
• Persuading and conflict management skills
• Commercial thinking skills
• Delegation skills

Job Experience:

• Essential: Minimum 3 years store/retail/hospitality managerial experience
• Essential: Customer Service experience
• Essential: Retail sales experience

Education:

• Essential: Grade 12
• Desirable: Retail management qualification

go to method of application »

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

go to method of application »

Job Objectives:

• To manage marketing data requirements according to specified criteria
• To support business data requirements for auditing, forensics and financial reporting
• To ensure that CRM systems development, corrections and enhancements adhere to quality requirements
• To support the call centre and CRM IT department by investigating and making recommendations (systems enhancements and actions) on customer issues
• To advise marketing and CRM IT on better processes and data enhancement to maximise customer data integrity
• To review cashback statement data integrity (systems, offers and cash pay-outs) and assist with managing the final processing stage of data extraction and validating post statement statistical reports
• To do various ad hoc analysis as required by the business

Minimum requirements
Education:

• Mathematics and statistics qualification

Experience:

• Customer Service
• Understanding of Loyalty systems
• Background in Marketing
• Exposure and understanding of the loyalty system

Knowledge:

• Working knowledge of Excel

go to method of application »

Job description

• To deliver the Customer Journey in order to enhance the customer experience within the store
• To achieve store financial targets and manage expenses in order to increase store profitability
• To manage stock in order to maintain stock levels and ensure availability to deliver the brand promise
• To comply with all policies, procedures, administrative, system and reporting requirements to minimise risk to the store
• To recruit, develop and manage employees in order to deliver the brand promise and maximise store profitability
• To communicate and liaise with relevant stakeholders in order to achieve the store targets.
• To develop an understanding of activities and competitors around the store in order to increase sales and maintain a competitive edge

Minimum requirements

Job Knowledge:

• Retail principles
• Scheduling
• Basic IR

Job Related Skills:

• People management, coaching skills
• Communication skills
• Planning and organising skills
• Decision making skills
• Basic financial, analytical skills
• Persuading and conflict management skills
• Commercial thinking skills
• Delegation skills

Job Experience:

• Essential: Minimum 3 years store/retail/hospitality managerial experience
• Essential: Customer Service experience
• Essential: Retail sales experience

Education:

• Essential: Grade 12
• Desirable: Retail management qualification

go to method of application »

Job description

• To deliver the Customer Journey in order to enhance the customer experience within the store
• To achieve store financial targets and manage expenses in order to increase store profitability
• To manage stock in order to maintain stock levels and ensure availability to deliver the brand promise
• To comply with all policies, procedures, administrative, system and reporting requirements to minimise risk to the store
• To recruit, develop and manage employees in order to deliver the brand promise and maximise store profitability
• To communicate and liaise with relevant stakeholders in order to achieve the store targets.
• To develop an understanding of activities and competitors around the store in order to increase sales and maintain a competitive edge

Minimum requirements

Job Knowledge:

• Retail principles
• Scheduling
• Basic IR

Job Related Skills:

• People management, coaching skills
• Communication skills
• Planning and organising skills
• Decision making skills
• Basic financial, analytical skills
• Persuading and conflict management skills
• Commercial thinking skills
• Delegation skills

Job Experience:

• Essential: Minimum 3 years store/retail/hospitality managerial experience
• Essential: Customer Service experience
• Essential: Retail sales experience

Education:

• Essential: Grade 12
• Desirable: Retail management qualification

go to method of application »

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Minimum requirements

xperience:E

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
• Desirable: Sports / fitness / nutrition qualification

go to method of application »

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Minimum requirements

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

go to method of application »

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic) 

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

go to method of application »

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC