Customer Insights Coordinator at Clicks Group

Job Objectives:

• To manage marketing data requirements according to specified criteria
• To support business data requirements for auditing, forensics and financial reporting
• To ensure that CRM systems development, corrections and enhancements adhere to quality requirements
• To support the call centre and CRM IT department by investigating and making recommendations (systems enhancements and actions) on customer issues
• To advise marketing and CRM IT on better processes and data enhancement to maximise customer data integrity
• To review cashback statement data integrity (systems, offers and cash pay-outs) and assist with managing the final processing stage of data extraction and validating post statement statistical reports
• To do various ad hoc analysis as required by the business

Minimum requirements
Education:

• Mathematics and statistics qualification

Experience:

• Customer Service
• Understanding of Loyalty systems
• Background in Marketing
• Exposure and understanding of the loyalty system

Knowledge:

• Working knowledge of Excel