Jobs at Santam Insurance

What will make you successful in this role?

• Perform objective audit reviews within the underwriting processes at Santam Ltd, its subsidiaries, portfolio managers and underwriting agencies;
• Assist with audit planning in terms of assignment objectives and scope of work; 
• Responsible for audit execution; reporting in an effective and timely manner and follow-up processes; 
• Advise on practical recommendations;
• Follow up on audit issues raised and provide input into the reports to the Santam Audit Committee and other governance structures as required; 
• Maintain quality standards in terms of the audit methodology, approach and documentation of work performed; and
• Building relations with partners and various key stakeholders.

Qualification and Experience

• Bachelor’s Degree / Advanced Certificate in Short Term Insurance would be advantageous;
• 5 to 7 years short term insurance knowledge, specifically in corporate and commercial insurance;
• Working knowledge and understanding of treaty, facultative reinsurance processes and reinsurance accounting would be advantageous;
• Understanding of an outsourced business model; and
• Experience in performing underwriting and reinsurance reviews would be advantageous.

Knowledge and Skills

• Knowledge of personal lines, commercial products, assets all risk policies and other business processes including reinsurance;
• Working knowledge of legislation, regulations applicable to the financial industry (FAIS, Insurance Act, TCF, POPi) and supporting regulations i.e.: Prudential Authority knowledge of the Governance and Financial Standards of Insurers(GOI and FSI)
• General knowledge of various insurance software applications and knowledge of Microsoft Office (Excel, Word, PowerPoint and DrawIo) at intermediate or advanced;
• Facilitation skills and ability to influence individuals, groups and teams;
• Strong verbal and written communication skills;
• Stakeholder management skills;
• Influencing and negotiation skills;
• Excellent interpersonal, communication and networking skills across all levels;
• Strong integrity and dealing with confidentiality; 
• Report writing skills; 
• Professionalism, excellent judgement, use of discretion and problem-solving abilities; 
• Ability to work and make decisions independently; and 
• Influencing/ Gaining Commitment. 

Core Competencies

• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently

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What will you do

• Santam PLCC has position available for a Client Service Consultant who will be based in Parktown.
• To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times. 
• Engage with broker in a client centricity manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence. 
• Ensuring client service level agreements are met and exceeded. 
• Excellent time management skills.
• Consistent achievement of agreed productivity.

Qualifications and Experience

• Matric certificate or equivalent qualification
• FAIS compliant (30 credits NQF level 4) 
• Experience in short term insurance 
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision. 
• Computer literate
• Willing to work shifts 
• Clean track record in terms of adherence to Quality standard and Compliance
• Consistent target achievement

Competencies

• Analytical thinking
• Information seeking
• Drive for results
• Initiative
• Emotional self-control
• Customer service orientation

Skills

• Computer literate (MS Office package)
• Client service oriented
• Negotiation skills
• Deadline and results-driven