Jobs at IIE MSA and IIE Varsity College

Competencies Required:

• English and IsiXhosa Communication and interpersonal skills
• Assertiveness and dynamism
• Understanding of customer service in education       
• Demonstrate an ability to manage work and self proactively

Minimum Qualification Requirements:

• A minimum of a B.Ed. Honour’s degree or
• Honour’s degree in the language to be lectured or
• another Humanities/Arts/Social Science Honours or
• Postgraduate Diploma (at NQF level 8)

Minimum Work Experience Requirements:

• Ideally, teaching/lecturing experience in the language to be lectured.

Closing Date 04 August 2023

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Key Performance Areas:

• Preparation, conducting of lectures, tutorials, workshops, and seminars;
• Providing study guidance, learning support, consultation and mentoring of students;
• Initiation and development of module materials, including on-line and web-based materials;
• Marking and grading of student assessments;
• Module coordination and quality assurance;
• A range of administrative functions connected to the discipline and modules being taught;
• Involvement in relevant committees, workshops, task groups and other activities;
• Other duties commensurate to the position as required.

Other Job Requirements:

• Demonstrated capability to lecture, conduct tutorials and seminars at tertiary level in an effective manner in the core courses stipulated at the highest academic level;
• Expertise in e-learning programs such as Blackboard and Moodle;
• Up-to-date knowledge of curriculum areas being taught at the highest academic level;
• Demonstrated capacity to design, set and evaluate assessments at the appropriate level for the courses stipulated;
• High level of communication skills in verbal, written and electronic modes; and
• Proven high-level administrative abilities.

Minimum Qualification Requirements:

• Master’s degree in the specified discipline/s.

Minimum Work Experience Requirements:

• 3 years’ lecturing experience in a similar higher education role at a tertiary institution.

Closing Date 04 August 2023

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Duties and Responsibilities:
Academic Leadership & Management

• Develop and implement the strategic plan for the School in conjunction with the long-term vision of the Independent Institute of Education (IIE) Varsity College as a quality higher education provider.
• Provide academic leadership for the undergraduate, post-graduate and continuing professional development (CPD) of the School.
• Review and implement changes to the existing programmes curriculum.     
• Develop new programmes in collaboration with The Central Academic Team Heads of Programme for accreditation and curriculum material development in the cognate area.
• Manage and lead the interface with Independent Institute of Education (IIE) in the subject discipline within the School.
• Develop and drive the implementation of relevant teaching and learning initiatives (i.e. blended learning) in the cognate area based on current industry and research trends.
• Provide knowledge and expertise on an appropriate teaching model to provide optimal delivery of curriculum, teaching, learning and assessment.
• Plan resource allocation for all aspects of running a successful programme e.g. Moot courts, Law Careers Fair, Programme Co-ordinators and training contracts.
• Support and develop the national and campus academic teams in the delivery of the Teaching, Learning and Assessment strategies, e.g. Smart boards, Learning Management Systems (LMS) training and other relevant technology based applications.                                                                         
• Provide specialist knowledge and support to the national marketing team for the development of a marketing strategy for the School.
• Analyse and report on students’ academic results: throughput rates, progression rates, graduation and completion rates on a national basis and ensure appropriate interventions are implemented where necessary.
• Participate in key IIE governance structures and committees. (PCC, Faculty Boards, Academic Planning & Development Committee, Examinations Committee, Brands Results, Postgraduate & Research committee)

Industry and Professional Management

• Act as Brand Ambassador to external stakeholders in the profession and partnership building.
• Develop and maintain relationships with industry in the profession which includes industry placements of students, sponsorships and professional expertise.
• Academic positioning of Varsity College professional training and development for the world of work.
• Facilitation of, and involvement in professional and scholarly activities e.g. Society of Law Teachers.
• Serves as the key liaison with professional and academic partners in the cognate area.
• Represent the Independent Institute of Education (IIE) and Varsity College on external partner faculty boards, committees and professional bodies.
• Facilitates compliance with partners and provider's policies, regulations and procedures.

Teaching, Supervision and Research

• Actively teach and/or supervise in a specialist field to serve as an exemplar of best practice
• Create and foster a culture of research and scholarship in the School
• Actively contribute towards the research output of the School and the institution
• Provide thought leadership – opinion pieces written and published in (social) media to build academic credibility in the wider SA society/community.

Campus Support

• Work closely with the campus Programme Manager and support the development of that role at each campus.
• Implement a formal communication structure within the School, at a campus level through the Programme Manager.
• Support the campuses in the recruitment, selection, approval and development of the teaching team in the cognate area. Approve all lecturer allocations per module *** (school specific).
• Communicate with the campuses on new developments, recommendations and trends and facilitate troubleshooting relevant to issues within the School
• Support the campus in the operation of a bursary programme sponsored by industry (where applicable)

Competencies:

• Leadership and management skills
• Professional communication skills
• Organisational and planning skills
• Ability to analyse and interpret data
• Attention to quality and detail

Minimum Qualification Requirements:

• Phd / Masters (dissertation submitted for examination) OR equivalent in relevant School (SoFA: CA SA)

Minimum Work Experience Requirements:

• Minimum of 5 years Teaching and Learning experience (preferably in teaching environment).
• Qualifications and experience in academic work relevant to offerings in the School.
• Some industry experience related to the field/s –either as employment or consultancy.

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Duties and Responsibilities:
Database Capturing & Integrity

• Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY.
• For leads that are integrated into STASY (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.

Consultations

• Responds telephonically to all enquiries within 48 hours of query (where telephone number has been supplied).
• After the initial telephone call, send all necessary information via email.
• Responds to and consults with, if necessary, all applications not yet consulted with.
• Conducts follow up calls with all enquiries within 5 working days of initial contact.

Applications

• Secure applications by following the consultation process with all leads and enquiries.
• Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
• Complete required weekly follow up calls to secure applications.
• Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Targets

• Achieve individual registration target as determined by Head: Student Recruitment (Distance).

Reporting

• Weekly compilation of application tracker and relevant STASY reports for submission to Head: Student Recruitment (Distance) to meet national report deadlines.
• Work in conjunction with Student Advisors (Distance) to ensure data integrity targets are achieved (manual reports & STASY).
• Utilise weekly reports to guide and support Student Advisors (Distance) in achieving their targets.

Training & Induction of New Staff

• In conjunction with Head: Student Recruitment (Distance), as and when required, conduct training of new sales staff on presentation script, product knowledge, STASY and all sales processes to ensure they are ready for national sign-off.

Support to Head: Student Recruitment (Distance)

• Support Head: Student Recruitment (Distance) in day to day team management as required.
• In absence of the Head: Student Recruitment (Distance), provide necessary support to the team and assume responsibility for all reporting and tasks as required by Campus Head and National.
• Ensures interaction with internal customers (direct team members, campus staff, Campus Senior Management Team) is positive and collaborative.
• Manages relationships in accordance with policies, procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand.
• Conducts regular meetings with stakeholders.

Competencies required:

• Interpersonal and communications skills
• Best suited to a friendly, tenacious, target driven, organised person who works accurately and is able to handle pressure
• Time management skills

Minimum Education Requirements:

• 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 4 years sales experience

Closing Date 04 August 2023

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Duties and Responsibilities:
Marketing Administration

• Accurate capturing of prospective student information, appointment forms and applications onto STASY and all applicable reports.
• Capturing all leads into the relevant campaigns (interest cards, Online applications, Online enquiries, walk-ins).
• Working co-operatively with the Head: Student Recruitment with respect to all database statistics for marketing reports i.e. (Presentation Trackers and all relevant sales reports).
• Responsible for all marketing stock and promotional materials.
• Ensuring that all interview rooms are stocked with appropriate marketing collateral.
• Assisting Students Advisors with all database administration and associated correspondence.
• Responsible for the integrity of data across all systems relating to the information for prospective students and applicants. Work closely with Sales Analyst to ensure reports balance and all information is accurately captured.

General Activities

• Provide support as needed for planning of events such as open days and career fairs etc.
• Calling to support the student recruitment team in peak periods, this includes database calling, as well as calling of interviews & applicants as required by the Head: Student Recruitment to support the Student Advisors.
• Any ad hoc duties as stipulated from time-to-time by the Head: Student Recruitment.

Competencies Required:

• Organisational and administration skills
• Communication and interpersonal skills
• High level of accuracy required in both typing and data capturing
• Microsoft Office - with a focus on excel at an intermediate level
• Problem Solving

Minimum Educational Requirements:

• Matric and relevant 3 year Diploma/Degree is essential

Minimum Work Experience Requirements:

• 1 - 2 years Administration experience. Sales experience advantageous 

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Duties and Responsibilities:

Academic Department Administrative Support

• Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
• Compiles, manages and distributes academic reports as required by the campus Academic School/s.
• Captures student notes in the academic system as and when required.
• Collaborates with other members of the Academic team (and other departments when applicable) to prepare for and meet the requirements for the campus PULSE and Groups Internal Audits.
• Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
• Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
• Attends the Academic department meetings and records minutes at these meetings when required.
• Assists with student disciplinary hearings as and when required.
• Meets project deadlines as determined by the National office and/or the Head: Academic.

 Independent Contractor (Lecturer) Administration Management

• Responsible for day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
• Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
• Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
• Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
• Manages lecturing loads by way of module allocations i.e Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
• Manages and notifies the relevant lectures of any changes that may affect their designated programmes.
• Collaborates with relevant parties (Head: Academic, Programme Managers and the Junior HR Officer: Academic) to advertise campus Lecturer vacancies.
• Provides first line screening support for Lecturer applications and sets up interviews for shortlisted candidates.
• Attends mock lectures where required as part of the candidate screening process.
• Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the Junior HR Officer: Academic the details to draw up the relevant Independent Contractor related Annexures.
• Collaborates with the Junior HR Officer: Academic on the Lecturer appointment process to ensure that the process is streamlined, and all audit and policy/process requirements are met prior to any Independent Contractor Agreement being issued or work being offered or carried out.
• Provides the Junior HR Officer: Academic with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
• First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
• Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved, and any queries are resolved before the timesheet cut off date.
• Works with Academic Department in driving lecturer evaluations.
• Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set the relevant VCConnect email addresses and account details timeously.
• Ensures that all new Lectures are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
• Updates the campus tracker to identify Lecturer gaps and work with the Head: Academic to put recruitment plans in place to fill the identified gaps accordingly, and proactively identifies a pool of suitable Lecturer candidates across the relevant Programmes as part of an ongoing recruitment drive.

Campus Synergy & General

• Assists the Academic department with the co-ordination of academic workshops when required.
• Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
• Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
• Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
• Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.

 Competencies required:

• Advanced administrative and organisational skills
• Computer and system proficiency
• Problem solving skills
• Advanced communication
• Time management & prioritisation skills
• Best suited to a friendly, organised and methodical person who works accurately and able to handle pressure

Minimum Education Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed in the company will also be considered for the role.
• Advanced diploma or Degree (NQF Level 7) advantageous

Minimum Work Experience Requirements:

• Minimum of two years administrative experience, ideally within a tertiary academic environment

Closing Date 04 August 2023

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Duties and Responsibilities:
Media Relations

• Identifying, building and maintaining strong media relationships within the community and region in which the campus is located.
• Output of monthly (targeted number) media releases and caption stories for internal and external use, in order to reach annual campus PR exposure/publicity target. 
• Networking with media at campus events.
• Liaise with the National office in any crisis management situations (PR/media).

Brand Identify

• Understand the Brand identity and ensure that it is consistently applied to all campus elements including: posters. flyers and campus look and feel as well as to ensure that all campus communication is geared towards maintaining a positive Brand reputation.

Management of PR related Service Providers

• Identifying and selecting campus service providers which will provide services for the PR portfolio.
• This includes and not limited to: photographers, printers, sound technicians etc.
• Brief campus photographers and liaise with other campus staff to ensure an even spread of sport, social, academic, cultural and community engagement events are effectively photographed.
• Manage the campus photography including supply national office, press and online media.

General Administration

• Compiling annual and monthly events calendars.
• Compiling reports after major events.
• Managing the campus PR budget.

Events Management

• Ensure the planning and implementation of comprehensive and balanced social, cultural and community engagement brand relevant events both on and off campus that will turn positively impact on the marketing of the campus to prospective students.
• Provide accurate reporting of all social, cultural and community engagement events within the time frames provided.
• Management of the internal advertising for all social, cultural and community engagement events.
• Build relationships with third parties to ensure access to practical venues for all events and to ensure sponsorship opportunities and prizes for all major campus events including CSI initiatives and fundraising events.

Team Support

• Support the Academic Operations Centre's of Excellence with events such as graduation.
• Offer support related to public relations to other departments that may need it, when requested by a Senior Manager.

Social Committee Management

• Recruitment and management of the Social Committee to encourage student participate to ensure students receive a full and well-rounded experience at The IIE Varsity College

Competencies Required:

• High level of administration, planning and organisational skills
• Computer literacy essential
• Customer service orientation, High levels of energy and self motivation
• Excellent interpersonal skills
• Must be confident and outgoing
• Shown ability to manage work and self proactively must be deadline driven
• Superior Presentation Skills
• Excellent command of the English language (both spoken and written)

Minimum Qualification Requirements:

• BA Degree in Corporate Communications, or PR/Marketing Degree or Diploma or equivalent.

Minimum Work Experience Requirements:

• Minimum of 3 years in any of the following: PR, Events and Community Engagement, Social Media Management, Media writing and liaison. 

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Duties and Responsibilities:
Lecturing

• Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
• Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.

Lecturer Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.

Lecturer and Material Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.
• Assist with the development of assessments and other learning material as required.

Student Development & Support

• Championing/leading and managing academic development and support for a specific programme and its students.
• Tracking student success and implementing support interventions where required.

Research & Scholarship

• The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets.

Competencies Required:

• Superior communication (written and verbal) and organisational skills.
• Demonstrated ability to manage work and self proactively.
• Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice.
• Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance.
• Passion for Customer Service.
• Experience in the use of technology to enhance learning is an added advantage.

Minimum Education Requirements:

• Minimum of Masters Degree in Communication Sciences (Secondary major in English is advantageous).
• PhD an advantage

Minimum Work Experience Requirements:

• Minimum of 5 years Teaching and Learning experience (preferably in teaching environment)
• Work experience as a communications specialist or PR contexts will be advantageous.

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Duties and Responsibilities:
Presentation Target

• Secure and complete presentations at targeted schools. Distributes marketing material such as pamphlets, information brochures and hands out interest cards to students.
• Represents the brand at career expo's.
• Facilitates stakeholder events.
• Monthly booking and presentation target achievement as per set schools priority targets.

Database Collection

• Achievement of monthly schools database collection target as per set schools priority targets.

Interview Target

• Makes sufficient database calls to prospective students to schedule interviews in order to achieve daily and weekly booking targets.
• Follows up on online applications by tracing proof of payments before scheduling appointments with prospective students.
• Responds to online and telephonic enquiries within 24 hours of query.
• Conducts interviews adhering to interview script and full interview process. Builds rapport with the students (and parents if present) during the interview process.
• Achieve weekly, monthly and annual individual interview target.

Application Target

• Secure applications over the table during interviews by assisting students with online application process.
• Follow up with unpaid online applications to secure payment.
• Complete required weekly INA (interviews not applied) calling to secure applications.
• Achieve weekly, monthly and annual individual application target.
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Target

• Achieve new student registration individual target.

Administration and Reporting

• Update call report and IBT (Interview Booking Tracker) report on a daily basis.
• Ensure interview forms are completed accurately.
• Ensure applications are submitted with correctly certified supporting documentation in order for applications to be confirmed.
• Update calling outcomes on STASY and TMR (Total Marketing Report) as and when required by Head: Student Recruitment.

Competencies Required:

• Interpersonal and communications skills
• Best suited to a friendly, tenacious, target driven, organised person who works accurately and is able to handle pressure
• Time management skills

Minimum Qualification Requirements:

• 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 1 year sales experience

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Duties and Responsibilities:
Presentation Target                                                                                                                         

• Secure and complete presentations at targeted schools. Distributes marketing material such as pamphlets, information brochures and hands out interest cards to students.
• Represents the brand at career expo's.
• Facilitates stakeholder events.
• Monthly booking and presentation target achievement as per set schools' priority targets.

Database Collection

• Achievement of monthly schools' database collection target as per set schools' priority targets.

Interview Target

• Makes sufficient database calls to prospective students to schedule interviews in order to achieve daily and weekly booking targets.
• Follows up on online applications by tracing proof of payments before scheduling appointments with prospective students.
• Responds to online and telephonic enquiries within 24 hours of query.
• Conducts interviews adhering to interview script and full interview process. Builds rapport with the students (and parents if present) during the interview process.
• Achieve weekly, monthly and annual individual interview target.

Application Target

• Secure applications over the table during interviews by assisting students with online application process.
• Follow up with unpaid online applications to secure payment.
• Complete required weekly INA (interviews not applied) calling to secure applications.
• Achieve weekly, monthly and annual individual application target.
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Target

• Achieve new student registration individual target.

Administration and Reporting

• Update call report and IBT (Interview Booking Tracker) and presentation tracker report on a daily basis.
• Ensure interview forms are completed accurately.
• Ensure applications are submitted with correctly certified supporting documentation in order for applications to be confirmed.
• Update calling outcomes on STASY and TMR (Total Marketing Report) as and when required by Head: Student Recruitment.

Competencies Required:

• Interpersonal and communications skills
• Best suited to a friendly, tenacious, target driven, organised person who works accurately and able to handle pressure
• Time management skills

Minimum Qualification Requirements:

• 3 Year Diploma / Bachelor's Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 2 years sales experience

Closing Date 04 August 2023

go to method of application »

Duties and Responsibilities:
Presentation Target

• Secure and complete presentations at targeted schools. Distributes marketing material such as pamphlets, information brochures and hands out interest cards to students.
• Represents the brand at career expo's.
• Facilitates stakeholder events.
• Monthly booking and presentation target achievement as per set schools priority targets.

Database Collection

• Achievement of monthly schools database collection target as per set schools priority targets.

Interview Target

• Makes sufficient database calls to prospective students to schedule interviews in order to achieve daily and weekly booking targets.
• Follows up on online applications by tracing proof of payments before scheduling appointments with prospective students.
• Responds to online and telephonic enquiries within 24 hours of query.
• Conducts interviews adhering to interview script and full interview process. Builds rapport with the students (and parents if present) during the interview process.
• Achieve weekly, monthly and annual individual interview target.

Application Target

• Secure applications over the table during interviews by assisting students with online application process.
• Follow up with unpaid online applications to secure payment.
• Complete required weekly INA (interviews not applied) calling to secure applications.
• Achieve weekly, monthly and annual individual application target.
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Target

• Achieve new student registration individual target.

Administration and Reporting

• Update call report and IBT (Interview Booking Tracker) report on a daily basis.
• Ensure interview forms are completed accurately.
• Ensure applications are submitted with correctly certified supporting documentation in order for applications to be confirmed.
• Update calling outcomes on STASY and TMR (Total Marketing Report) as and when required by Head: Student Recruitment.

Competencies Required:

• Interpersonal and communications skills
• Best suited to a friendly, tenacious, target driven, organised person who works accurately and is able to handle pressure
• Time management skills

Minimum Qualification Requirements:

• 3 Year Diploma / Bachelor's Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements:

• Minimum of 1 year sales experience

Closing Date 04 August 2023

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Duties and Responsibilities:
Quality Assurance

• Manages the academic delivery on campus in collaboration with the Head: Academic.
• Oversees the implementation of academic and related policies in conjunction with the Campus Deputy Head: Academic.
• Ensures compliance (policy and other) within all areas of academic operations.
• Maintains and develops relationships with all stakeholders including students, parents, lecturers and other staff and ensures resolution of queries within a committed time frame.
• Approves all departmental documentation distributed to student and external stakeholders in line with the approval process of the brand.

Operational Programme Management

• Works closely together with Head: Student Services and Head: Academic in all areas of responsibility to maintain open communication regarding programme delivery and the student and lecturer experience e.g. at risk meetings.
• Highlights any challenges found in relation to programme material and assessments with the outcome of achieving an improved student and lecturer experience.
• Ensures proper sign off of all students eligible for graduation in line with the required standards for the qualification.

Student Support

• Ensures the operational needs of a student are handled timeously and are responded to by the relevant Academic Operations staff in accordance with a student centred approach.
• Represents the Academic Operations department on the VC Voice Committee.
• Responsible for student retention in collaboration with the Head: Academic.

Independent Contractor (Lecturer & Invigilator) Operational Support

• Management of any liaison with the Academic team regarding any lecturer concerns which may arise from student consultations.
• Ensures all lecturer requirements are met regarding the operational delivery of programmes in conjunction with the various Centres of Excellence.
• Works closely with the Head: Academic in ensuring lecturer allocations are completed timeously so the timetabling process may begin in accordance with the timelines that support the timetabling project in line with programme start dates.

Departmental Management

• Manages operational reviews and guides the process of identifying and correcting areas of operational risk.
• Co-ordinates The Independent Institute of Education (The IIE) requests, e.g. implementing a policy change.
• Assists the Head: Academic in the compilation of the academic operations budget regarding allocation of groups in relation to campus targets and the accommodation schedule.
• Responsible for campus compliance in respect of Group Internal Audits or any other audit which may present operational compliance and manages improvement plans.
• Performs general management duties including managing staff performance, overtime, staff leave and staff morale etc.
• Recruits, trains and develops specific skills required in the different Centres of Excellence and Student Reception.
• Manages Academic Operations meetings including drawing up agendas and chairing the Academic Operations meetings.
• Manages focus group sessions with the different centres where challenges and improvements on existing processes are discussed.
• Responsible for the efficient running and service delivery of the various Centres of Excellence as well as to ensure that all student queries are resolved in a timeous and efficient manner.
• Ensures that all policy updates are communicated to the Customer Relations Centre and that students are informed accordingly.
• Responsible for providing training and onboarding of new and existing staff within the Centres of Excellence (where applicable).
• Recruits staff for all Centres of Excellence (where applicable).
• Implements strategies to accommodate growth, improved student experience and eliminate risk within Academic Operations.
• Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Academic Operations department.
• Acts as an Investigating Officer in investigating any complaints of a disciplinary nature.

Competencies Required:

• Excellent interpersonal and communications skills
• Problem solving skills
• Financial analysis
• Public speaking/presentation skills
• Best suited to a friendly, organised person who works accurately and is able to handle pressure
• Leadership skills
• Time management skills

Minimum Qualification Requirements:

• Minimum of Advanced Diploma or Bachelors Degree (NQF Level 7). Postgraduate qualification advantageous.

Minimum Work Experience Requirements:

• Minimum of 5 years management experience.
• 4 years academic operations experience.

Closing Date 04 August 2023