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  • Posted: Sep 10, 2024
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
    Read more about this company

     

    Team Leader - Emalahleni, Mpumalanga

    We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • 6 months within the Gaming or Betting industry.
    • Relevant Diploma, Degree or NQF 4 Learnership.
    • Valid driver’s license.
    • 1-2 Years leadership experience.

    What You Will Do For The Brand:

    Branch growth

    • To ensure achievement of targets within your areas in accordance with Branch budgets.
    • Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all game rules, odd and pay-outs.
    • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
    • Taking customer bets where applicable (A requirement in express Branches).
    • Visiting outlets as per call

    Cash administration

    • Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
    • Educate team members on all FICA Compliance.
    • Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
    • Ensure adherence to credit card administration and EFT policies where applicable.
    • Ensure team members are issued with correct floats at the end of their shift.
    • Interim checks must be done within the course of the day with Team Leader on duty.
    • Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
    • Recovery process must be managed in line with processes and procedures.
    • The correct process must be followed with lost ticket claims.
    • Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest’s details and ID number to validate payment after 90 days.

    Branch reporting

    • Ensure that daily newsflashes provide a high-level overview of the operations for the day.
    • Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

    Security management

    • Be aware of your surroundings when opening and closing the Branch.
    • Ensure all security factors are adhered to when banking is conducted.
    • Be aware where all panic buttons are placed within your Branch.
    • Ensure all camera’s inside and outside the Branch are all in working order.
    • Manage all security aspects in the Branch.
    • The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

    Branch appearance

    • Ensure that the Branch is always neat and tidy according to Hollywood standards.
    • Ensure that that facilities are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

    Compliance

    • Compliance and adherence to company's internal control policy.
    • Ensure compliance with company, legislative and legal requirements.
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
    • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
    • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
    • Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allow to take personal bets within the Branch.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine. 

    Communication

    • Ensure all operational communication within the Branch is circulated to all team members.
    • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People management

    • Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behavior is managed with the guidance from Branch Manager and Senior Team Leader.
    • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

    Guest Service

    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is positive.
    • Build strong relationships with regular guests.
    • Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.
    • If the Branch has LPMs, responsible for management thereof.
    • If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
    • Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
    • Must be available 24/7 in case of emergencies.

    What You Will Bring To The Team:

    • Good communication and Interpersonal skills.
    • Excellent planning, organisational and time management skills.
    • Strong attention to detail and the ability to show initiative at all times.
    • High ethical standards and must be reliable at all times.
    • Impressive people management and reporting skills.
    • Impressive planning, organizational and time management skills.
    • Good knowledge of Marketing Management and Impressive presentation and facilitation experience. 
    • Excellent knowledge of operating systems, Mobile TUV, Betting procedures.
    • Demonstrates exceptional attention to detail.
    • Strong People Management skills and problem-solving
    • Good report writing skills (Verbal and written).
       

    go to method of application »

    Team Leader - Hendrina, Mpumalanga

    We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • 6 months within the Gaming or Betting industry.
    • Relevant Diploma, Degree or NQF 4 Learnership.
    • Valid driver’s license.
    • 1-2 Years leadership experience.

    What You Will Do For The Brand:

    Branch growth

    • To ensure achievement of targets within your areas in accordance with Branch budgets.
    • Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all game rules, odd and pay-outs.
    • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
    • Taking customer bets where applicable (A requirement in express Branches).
    • Visiting outlets as per call

    Cash administration

    • Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
    • Educate team members on all FICA Compliance.
    • Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
    • Ensure adherence to credit card administration and EFT policies where applicable.
    • Ensure team members are issued with correct floats at the end of their shift.
    • Interim checks must be done within the course of the day with Team Leader on duty.
    • Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
    • Recovery process must be managed in line with processes and procedures.
    • The correct process must be followed with lost ticket claims.
    • Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest’s details and ID number to validate payment after 90 days.

    Branch reporting

    • Ensure that daily newsflashes provide a high-level overview of the operations for the day.
    • Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

    Security management

    • Be aware of your surroundings when opening and closing the Branch.
    • Ensure all security factors are adhered to when banking is conducted.
    • Be aware where all panic buttons are placed within your Branch.
    • Ensure all camera’s inside and outside the Branch are all in working order.
    • Manage all security aspects in the Branch.
    • The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

    Branch appearance

    • Ensure that the Branch is always neat and tidy according to Hollywood standards.
    • Ensure that that facilities are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

    Compliance

    • Compliance and adherence to company's internal control policy.
    • Ensure compliance with company, legislative and legal requirements.
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
    • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
    • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
    • Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allow to take personal bets within the Branch.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine. 

    Communication

    • Ensure all operational communication within the Branch is circulated to all team members.
    • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People management

    • Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behavior is managed with the guidance from Branch Manager and Senior Team Leader.
    • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

    Guest Service

    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is positive.
    • Build strong relationships with regular guests.
    • Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.
    • If the Branch has LPMs, responsible for management thereof.
    • If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
    • Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
    • Must be available 24/7 in case of emergencies.

    What You Will Bring To The Team:

    • Good communication and Interpersonal skills.
    • Excellent planning, organisational and time management skills.
    • Strong attention to detail and the ability to show initiative at all times.
    • High ethical standards and must be reliable at all times.
    • Impressive people management and reporting skills.
    • Impressive planning, organizational and time management skills.
    • Good knowledge of Marketing Management and Impressive presentation and facilitation experience. 
    • Excellent knowledge of operating systems, Mobile TUV, Betting procedures.
    • Demonstrates exceptional attention to detail.
    • Strong People Management skills and problem-solving
    • Good report writing skills (Verbal and written).

    go to method of application »

    Team Leader - Ermelo, Mpumalanga

    We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • 6 months within the Gaming or Betting industry.
    • Relevant Diploma, Degree or NQF 4 Learnership.
    • Valid driver’s license.
    • 1-2 Years leadership experience.

    What You Will Do For The Brand:

    Branch growth

    • To ensure achievement of targets within your areas in accordance with Branch budgets.
    • Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all game rules, odd and pay-outs.
    • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
    • Taking customer bets where applicable (A requirement in express Branches).
    • Visiting outlets as per call

    Cash administration

    • Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
    • Educate team members on all FICA Compliance.
    • Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
    • Ensure adherence to credit card administration and EFT policies where applicable.
    • Ensure team members are issued with correct floats at the end of their shift.
    • Interim checks must be done within the course of the day with Team Leader on duty.
    • Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
    • Recovery process must be managed in line with processes and procedures.
    • The correct process must be followed with lost ticket claims.
    • Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest’s details and ID number to validate payment after 90 days.

    Branch reporting

    • Ensure that daily newsflashes provide a high-level overview of the operations for the day.
    • Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

    Security management

    • Be aware of your surroundings when opening and closing the Branch.
    • Ensure all security factors are adhered to when banking is conducted.
    • Be aware where all panic buttons are placed within your Branch.
    • Ensure all camera’s inside and outside the Branch are all in working order.
    • Manage all security aspects in the Branch.
    • The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

    Branch appearance

    • Ensure that the Branch is always neat and tidy according to Hollywood standards.
    • Ensure that that facilities are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

    Compliance

    • Compliance and adherence to company's internal control policy.
    • Ensure compliance with company, legislative and legal requirements.
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
    • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
    • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
    • Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allow to take personal bets within the Branch.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine. 

    Communication

    • Ensure all operational communication within the Branch is circulated to all team members.
    • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People management

    • Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behavior is managed with the guidance from Branch Manager and Senior Team Leader.
    • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

    Guest Service

    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is positive.
    • Build strong relationships with regular guests.
    • Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.
    • If the Branch has LPMs, responsible for management thereof.
    • If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
    • Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
    • Must be available 24/7 in case of emergencies.

    What You Will Bring To The Team:

    • Good communication and Interpersonal skills.
    • Excellent planning, organisational and time management skills.
    • Strong attention to detail and the ability to show initiative at all times.
    • High ethical standards and must be reliable at all times.
    • Impressive people management and reporting skills.
    • Impressive planning, organizational and time management skills.
    • Good knowledge of Marketing Management and Impressive presentation and facilitation experience. 
    • Excellent knowledge of operating systems, Mobile TUV, Betting procedures.
    • Demonstrates exceptional attention to detail.
    • Strong People Management skills and problem-solving
    • Good report writing skills (Verbal and written).

    go to method of application »

    Senior Team Leader - Mkhondo, Mpumalanga

    We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • 6 months within the Gaming or Betting industry.
    • Relevant Diploma, Degree or NQF 4 Learnership.
    • Valid driver’s license.
    • 1-2 Years leadership experience.

    What You Will Do For The Brand:

    Branch growth

    • To ensure achievement of targets within your areas in accordance with Branch budgets.
    • Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all game rules, odd and pay-outs.
    • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
    • Taking customer bets where applicable (A requirement in express Branches).
    • Visiting outlets as per call

    Cash administration

    • Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
    • Educate team members on all FICA Compliance.
    • Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
    • Ensure adherence to credit card administration and EFT policies where applicable.
    • Ensure team members are issued with correct floats at the end of their shift.
    • Interim checks must be done within the course of the day with Team Leader on duty.
    • Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
    • Recovery process must be managed in line with processes and procedures.
    • The correct process must be followed with lost ticket claims.
    • Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest’s details and ID number to validate payment after 90 days.

    Branch reporting

    • Ensure that daily newsflashes provide a high-level overview of the operations for the day.
    • Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

    Security management

    • Be aware of your surroundings when opening and closing the Branch.
    • Ensure all security factors are adhered to when banking is conducted.
    • Be aware where all panic buttons are placed within your Branch.
    • Ensure all camera’s inside and outside the Branch are all in working order.
    • Manage all security aspects in the Branch.
    • The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.

    Branch appearance

    • Ensure that the Branch is always neat and tidy according to Hollywood standards.
    • Ensure that that facilities are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

    Compliance

    • Compliance and adherence to company's internal control policy.
    • Ensure compliance with company, legislative and legal requirements.
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
    • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
    • Ensure all team members are dressed in their correct Hollywood uniform when on duty.
    • Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allow to take personal bets within the Branch.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine. 

    Communication

    • Ensure all operational communication within the Branch is circulated to all team members.
    • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People management

    • Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behavior is managed with the guidance from Branch Manager and Senior Team Leader.
    • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

    Guest Service

    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is positive.
    • Build strong relationships with regular guests.
    • Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.
    • If the Branch has LPMs, responsible for management thereof.
    • If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
    • Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
    • Must be available 24/7 in case of emergencies.

    What You Will Bring To The Team:

    • Good communication and Interpersonal skills.
    • Excellent planning, organisational and time management skills.
    • Strong attention to detail and the ability to show initiative at all times.
    • High ethical standards and must be reliable at all times.
    • Impressive people management and reporting skills.
    • Impressive planning, organizational and time management skills.
    • Good knowledge of Marketing Management and Impressive presentation and facilitation experience. 
    • Excellent knowledge of operating systems, Mobile TUV, Betting procedures.
    • Demonstrates exceptional attention to detail.
    • Strong People Management skills and problem-solving
    • Good report writing skills (Verbal and written).

    go to method of application »

    Betting Clerk

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • 1-2 years in Gaming Industry.

    What You’ll Do For The Branch:

    Branch Growth

    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratching’s which occur throughout the day.
    • Be knowledgeable on all betting rules, odds and pay-outs.
    • Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
    • Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

    Sales Administration

    • Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
    • Team members are to be alert to emerging attempts to defraud the company.

    Cash Management

    • Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
    • Interim checks must be done within the course of the day with the team leader on duty.
    • Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
    • Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

    Branch Appearance

    • Ensure that the branch is always neat and tidy according to Hollywood standards.
    • Ensure that your workstations are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the company, advising your branch /senior team.
    • leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

    Customer Service

    • Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address customer complaints and ensure that customers are given positive feedback.
    • Build strong relationships with regular customers.
    • Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

    Compliance

    • Compliance and adherence to company's internal control policies.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
    • Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allowed to take bets wearing Hollywood uniform.
    • Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to other team members.

    What You’ll Bring To The Team:

    • Demonstrates a good understanding of betting procedures.
    • Understand the different betting types.
    • Manage income and pay-outs by following the company policies, practices and procedures.
    • Show concern for all aspects of the job.
    • Maintain responsibility over tasks and have the ability to identify irregularities.
       

    go to method of application »

    Operations Team Leader: Athletics Club

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Valid Drivers License.
    • At least 3 years’ experience in Management, Communication, or club management
    • At least 2 years’ experience in a Leadership/ Management role.

    What You’ll Do For The Brand:

    • Creation of an annual operational plan for all events, races, time trials.
    • Development of an annual recruitment plan, registration process across all regions.
    • Management of all kit sales, ordering, stock management and reporting
    • Monitoring of all event costs, approvals and reporting.
    • Database development of all members.
    • Work closely with marketing, social media, events, sponsorship, elite and public relations ensuring that the club is viewed in alignment with brand expectations.
    • Management of idea generation and implementation of projects.
    • Manage all events and handovers.
    • Manage, mentor and develop team, processes and procedures across various regions.
    • Manage and form relevant committees, committee meetings, agendas and minutes for all regions in accordance with the relevant athletics associations.
    • Work closely with the elite club manager ensuring compliance and reporting on all elite activities.
    • Conduct market research and interpret the results, using these to inform strategies and plans.
    • To manage and build relationships with Teams internally, clients and stakeholders in various regions.
    • Budget and expenditure control as well as budget forecasting.
    • Ongoing competitor analysis and reporting and sharing insights with the business to inform key decisions.
    • Responsible for providing direction, setting KPI's, conducting performance reviews and leading the Team daily.
    • Weekly, monthly, quarterly, and annual reporting.

    Skills and Competencies:  

    • Excellent communication and interpersonal skills.
    • Displays a positive attitude.
    • Adapts to change and is open to new ideas and willing to take on new responsibilities.
    • Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
    • High level of creativity and focus.
    • Impressive planning, organisational and time management skills.
    • Good business acumen and high ethical work standards.
    • Ability to multitask and always show initiative.
    • Excellent presentation and reporting skills.

     What You’ll Bring To The Team: 

    • Attention to detail.
    • Follows through and delivers results in spite of obstacles.
    • Managing and prioritising activities and ensure monitoring of results to accomplish a specific goal
    • Excellent communication skills.
    • Excellent problem-solving skills.
    • Excellent time management skills.
    • Making customer/ clients needs a primary focus of one’s actions.
    • Exceeding the clients' expectations regarding service delivery.
       

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    Athletics Club Manager

    • With Hollywoodbets, You Will:
    •  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    •  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    •  Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Detailed knowledge of the Athletics environment including track running, road running and trail running.

    Bonus to have

    • Management/marketing/administration qualification or studying towards.

    What You’ll Do For The Brand:

    • The planning and coordinating of all club events, races in advance and ensuring that relevant resources are requested in advance.
    • The promotion and growth of the club in all regions through various marketing activities including social media, events, races and meetings.
    • Attendance at all annual general meetings of the club or athletics club associations.
    • Reporting on all athletes, costs, events.
    • Ensuring that club committee meetings are coordinated, recorded and managed.
    • The club manager will be required to attend all major events, including races on weekends.
    • Annual planning of race calendars for both social and elite athletes including associated costs, travel arrangements.
    • Assist in the preparation of elite contracts and ensuring that elite athletes are compliant with all regulations and requirements.
    • Attend press briefings
    • Any other ad hoc requirements
    • Grow sponsorship for the Hollywoodbets Race
    • Increase all media and public relations events and activities

    What You’ll Bring To The Team:

    • Follows through and delivers results in spite of obstacles.
    • Excellent communication skills.
    • Excellent presentation skills.
    • Demonstrate high energy, enthusiasm and motivation in execution of work.
    • Proficient in training methodologies and best practice.
       

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    Marketing Team Leader (Retail) - Mpumalanga Regional Office

    • Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
    • We have an amazing opportunity for a Marketing Team Leader in the Mpumalanga Regional Office. Do you think you have what it takes to be our newest Purple Star?
    • The successful candidate will be responsible for managing the marketing activities around the branches allocated to the Mpumalanga Region. 

    With Hollywoodbets, You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry. Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Matric/Grade
    • Computer (Word, Excel, PowerPoint, and Outlook)
    • Ability to handle multiple projects, coordinate third parties, and complete them timeously and within the budget.
    • Valid Driver’s License.

    What you’ll Do For The Branch:

    • Manage and coordinate the Marketing activity of the whole KZN Region, covering all areas of the role is shared with another Team Leader due to the vast size of the Region.
    • Support planning, implementation, and reporting of Marketing
    • Ensure the Branches are fully briefed and prepared for the Marketing activities required.
    • Liaise with the Regional Manager (RM) and Branches to ensure full compliance with all norms and standards and to communicate Marketing
    • Facilitate with, updates and feedback to RM on a daily
    • Work closely with the RM and Branch Managers to develop new strategic/tactical Marketing and implement Advertising
    • Responsible for implementing and ensuring the Marketing policy and best practices across the Branches are adhered to
    • Manage and build Departmental bridges/relationships with clients and the
    • Management of the budget and expenditure for the region as well as reporting back on
    • Capture any client information and maintain an up-to-date database.
    • Follow up on the newsflash Marketing
    • Run promotions or events where needed in the region.
    • Plan implement and report back on external roadshow
    • Assist the Branches in reaching targets set for their
    • All other required tasks outside of your above job
    • Available for travel and after

    You will bring to the Team:

    • Impressive Business Acumen and
    • Strong writing and problem-solving
    • Demonstrates exceptional attention to
    • Ability to work well under pressure and with minimum supervision.
    • Attendance/Punctuality – Ensuring consistent
    • Ability to take accountability and excellent reporting 
       

    go to method of application »

    VIP (Security) Officer - Western Cape

    • We have amazing opportunities for VIP (Security) Officer. Do you think you have what it takes to be our newest Purple Stars?
    • These exciting opportunities are at our Western Cape Regional Office

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career
    • The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition.

    You Bring

    • Grade C.
    • Computer Literate.
    • 1 – 2 year’s Security experience.
    • Registered with PSIRA (Private Security Industry Regulatory Authority

    A Bonus to have:

    • Valid driver’s license.

    What You’ll do for the Brand:

    • VIP (Security) Officer must be present 15 minutes before the Branch opens.
    • Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
    • VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
    • VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
    • VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
    • VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
    • VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
    • During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
    • Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
    • Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
    • Charge the batteries overnight so that they are useable from the beginning of your shift.
    • Ensure all panic button and two-way radios are in good working conditions and keep safely.
    • VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
    • The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
    • Ensure at the searching zone the Branch door or the gate is always kept close.
    • VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
    • Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
    • VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
    • VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
    • End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
    • VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
    • VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

    Guest Service:

    • First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
    • VIP (Security) Officer are the first encounter with the guest.
    • Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
    • Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
    • Ensure to treating our guest with respect and have the good attitude at all times.
    • When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

    Compliance:

    • VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
    • Scan all persons entering the premises including team members.
    • Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
    • No bags are allowed inside the premises.
    • No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
    • No person under the age of 18 is allowed into the premises.
    • If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
    • In Branches with no liquor licence, no alcohol is allowed on the premises.
    • Credit bets are not allowed to be taken by any team member.
    • VIP (Security) Officers on duty are not allow to take bets with Amadoda
    • VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

    Code of Conduct:

    • While on duty you will not sit or lounge, make use of your cell phone or eat.
    • No smoking on duty.
    • You will not report for duty under the influence of alcohol.
    • You will not abandon your post. This could lead to disciplinary action against you.
    • You are not allowed to sleep on duty. This will lead to disciplinary action against you.
    • You will not have casual conversations with friends or other team members while at your post.
    • You will not accept tips from the guest.

    Values:

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.

    Other:

    • VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
    • Must be able to work in a rotating shift or work flexible hours.
    • Ensure your physical fitness is obtained at all times in line with the job requirements.

    What You’ll Bring To The Team

    • Good communication and Interpersonal skills.
    • Impressive planning, organisational and time management skills.
    • Good business acumen and high ethical work standards.
    • Ability to multitask and show initiative at all times.
       

    Method of Application

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