Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
Read more about this company
QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 3-5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
MAIN PURPOSE OF JOB:
- A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Basic Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
- Complete a stock control check
- Keep the company vehicle clean and tidy
Closing Date 24 August 2023
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence (Compulsory)
- Own reliable vehicle (Compulsory)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
go to method of application »
Driving Instructor
- The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
- The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Knowledge and Skills:
- Good administration and record-keeping
- Planning and time management
- Presentation
- Assertiveness
Other personality attributes:
- Problem Solving
- Ability to work under pressure with deadlines
- High regard for confidentiality
- Ability to prioritise and accept responsibility
- Good interpersonal skills and ability to build and sustain relationships
- Enthusiastic
- Trustworthy
- Attention to detail and accuracy
- Customer orientated
Closing Date 24 August 2023
go to method of application »
Overall purpose of the job:
- Receive completed pick slips from relevant warehouse personnel. Data capture correct equipment on database for stock allocation on jobs. Receiving of stock. Filing of relevant pick slips after processing. Posting of stock receipts in ERP system. Updating of GRV register. Assist with stock take during month end, Adhoc duties as and when required
Duties & Responsibilities:
- Ensure all picks slips are executed daily.
- Stock receipts processed daily.
- Ensure paperwork is filed according to the pick slip register.
- Stock reduction.
- Ensure to keep the warehouse admin area clean.
- Ensure all GRV documents are processed.
Minimum qualifications and experience:
- Matric / Grade 12
- Experience in a warehouse environment beneficial.
- Data Capturing
- Excel / Microsoft Office
- SAP – Will be an advantage
Attributes:
- Attention to detail
- Able to work under pressure
- Good people skills
- Able to work in a team
- Fast Learner
- Time management
- Accuracy
Closing Date 25 August 2023
go to method of application »
Skills & Attributes:
- Excellent verbal & written communication skills
- Computer literate – Excel essential
- Listener experience advantageous
- Excellent telephone skills
- Strong organization and supervisory skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Check accuracy and completion of quotes and agreements received.
- Input of data on Listener, i.e. contract loading.
- Ensure that new Contracts & support documents are scanned to the central OTC office on a daily basis.
- Ensure that job cards & support documents are scanned to the central OTC office on a daily basis.
- Communication between sales reps, commission clerks and order acceptance clerks in HO.
- Collection of supporting documents for new clients and technical installations.
- Liaise with Sales Representatives on all installation requests.
- General adhoc duties.
- SOP’s must be upheld.
- Ensure SOX compliance at all times.
- Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs.
- Processing of Credit Note requests.
- Enable Transfer requests.
- Assist with Sub waiver admin requests.
- Assist with client liaison for walk in clients.
- Receipting of Payments by walk in clients.
- To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved.
- Ensure that the Big 5 principles are upheld at all times.
- Assist in the stock take process on a monthly basis.
Closing Date 27 August 2023
go to method of application »
MAIN PURPOSE OF JOB:
- To manage and coordinate the recruitment process for the stipulated departments as well as administer exit interviews.
QUALIFICATION & EXPERIENCE:
- Matric or equivalent
- HR Qualification (Degree/Diploma)
- Minimum3-5 years recruitment and selection experience
- Valid Driver’s License
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, outlook and internet)
- Sound knowledge of labour legislation
INTERNAL CLIENTS:
EXTERNAL CLIENTS:
- Clients
- Candidates
- Technikons / Colleges
- Referees
DUTIES:
- Check that Employment Requisition is correctly completed and assist managers in completing if necessary
- Compile a detailed job description based on the completed staff requisition
- Complete internal and/or external advert from detailed job description
- Place ads in appropriate media and on notice boards
- Peruse CV’s & identify candidates with relevant experience/background
- Do telephonic interviews if applicable
- Set up interviews with candidates who meet job requirements
- Conduct competency-based interviews & compile a shortlist
- Conduct criminal checks and reference checks on successful candidates
- Interview shortlisted candidates in conjunction with Line Management
- Discuss the top competencies and successful candidate with the Line Manager
- Prepare an offer letter to the successful candidate
- Send regret letters to unsuccessful candidates
- Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
- Complete weekly recruitment report
- Re-employments:
- Obtain the application form accompanied by a motivational letter from candidate
- Acquire previous employment details including disciplinary and attendance records
- Obtain a written reference and motivation from previous manager
- Continue with the relevant recruitment process including all checks
- Upon receipt of all details / documents send file for approval of Line Manager, HR Manager
- Prepare offer letter for successful candidate.
- Exit Interviews:
- Conduct exit interviews pertaining to resignations for the relevant departments
- Ensure that exit interviews are conducted within 48 hours of receiving the resignation documents
- Administration:
- Advise on HR policies and procedures
- Ad-hoc duties as and when required
- Competencies (Technical & Behavioral)
- Approachability
- Comfort around higher managers
- Customer focus
- Ethics and values
- Hiring and staffing
- Interpersonal savvy
- Listening
- Organising
- Planning
- Process Management
- Sizing people up
- Time management
- Drive for results
PERFORMANCE STANDARDS:
- Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
- Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
- Ensure that the internal/external advert run simultaneously for 1 week
- Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
- Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
- Ensure that the recruitment report is updated showing all vacancies in the relevant departments
go to method of application »
Key Performance areas
Stock Control
- Ensure that there is always the correct Stock on hand
- Issuing of stock
- Ensure monthly stock take of all warehouses and locations
- Accuracy of stock allocations
Administration
- Ensure that invoices are done correctly
- Ensure that delivery notes are kept properly
- Ensure that price lists are kept updated
- Ensure cell phone inventory and accounts are maintained
- Ensure building maintenance is effected as and when required
Staff Levels
- Maintain staff levels and productivity
Procurement
- Negotiating for the best deals & prices
- Ensure compliance with SOX
- Purchasing of ad hoc non stock items
Vehicles
- Must be kept clean and tidy at all times
- Report accidents to your Manager immediately
- All vehicle defects and general maintenance requirements to be escalated to your Manager
General
- Have knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Keep your workstation/office neat and tidy at all times
- Not abuse company telephone for private calls
Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon targets – Kemsley
- Meeting and keeping on agreed upon targets – performance
- High standard of service must be upheld
- Ensure SOX compliance at all times
- Ensure that the Big 5 principles are upheld at all times
go to method of application »
Fidelity ADT is looking for armed response officers around Johannesburg with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Must reside in traveling distance to the site in Soweto
- Firearm Competency – Handgun for Business Purposes
- Must reside around Soweto
- Must have driver's license.
- women candidates will be and advantage
Closing Date 28 August 2023
go to method of application »
MAIN PURPOSE OF JOB: Manage all services done in the area, client queries and manage service technicians.
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Minimum 3 years management experience
- Customer Service experience
- People management experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet
- Knowledge of Listener advantageous
- PSIRA Registered (Grade B)
- Valid Driver’s Licence
- Conversant in SAIDSA requirements
KEY PERFORMANCE AREAS:
- TECHNICAL TARGETS
- EHS
- PEOPLE MANAGEMENT
- ADMINISTRATION
DUTIES:
- Plan and manage the service callouts
- Liaise with clients with regards to technical and account queries
- Meeting Field Force Transformation (FFT) targets
- Ensure proper stock control and counts in technical vehicles as well as inspections
- Manage Health and Safety and injuries on duties
- Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
- Conduct SHE meetings and toolbox talks with Installations staff
- Identify Training and development needs among staff and coach accordingly
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- People management, including all HR related issues as well as staff development
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
- Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
- Check and distribute fines to installations staff and obtain signed AOD’s
- Check individual installers cellphone bills and obtain signed AOD’s
- Check Installer drive sheets i.e. arrival and departure times at sites
- Receive and attend to Listener notes and provide feedback
- Address emails received from internal departments and provide feedback
PERFORMANCE STANDARDS:
- Ensure that weekly service targets are met
- Ensure first time resolution to client query and the correct payments are received for service calls.
- Ensure that FFT targets are met as set out in the budget for the branch.
- Minimise stock loss to less than 1%.
- Ensure that all incidents are reported to HR within 24 hours of the incident occurring
- Ensure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD
- Ensure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer – EHS
- Ensure that the terminated paperwork is submitted to HR for processing
- Ensure that staff performance is monitored and recorded regularly
- Ensure that staff are given the proper training and in line with the work completed
- Ensure that queries are dealt with effectively and efficiently
- Ensure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off
- Ensure that Listener notes and emails are attended to timeously and feedback provided
- Ensure that Installers whereabouts are recorded accurately
- Ensure that reports are completed on a weekly basis and sent to Installations Manager
Closing Date 30 August 2023
go to method of application »
Overall Purpose of the Job:
- Ensure effective completion of all administration duties pertaining the area.
Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate – MS Office
- Experience with Listener – advantageous
Main duties & Responsibilities:
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
Closing Date 23 August 2023
go to method of application »
Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
Closing Date: 24 August 2023
go to method of application »
MAIN PURPOSE OF JOB:
- The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the Company, while improving the customer experience across the various touchpoints. Drive effectiveness and efficiencies in these functions through the analysis and interpretation of data, improvement of processes, implementation of new projects, automisation and centralisation where appropriate. The management of the SLA’s and the related relationship management (Matrix environment) is imperative to the success of the Operations Contact Centres and the incumbent will be responsible, together with the management team, for ensuring that these relationships are maintained and improved upon. There will be a strong focus on attrition analysis and operationalise strategic plans to this effect.
The Operations Contact Centre (CCC) functions include:
- First Level Call Centre Inbound services: general complaints and queries.
Level Two Outbound Customer Care: terminations, client communications, reporting and social media as well as resolution of NPS concerns.
- Second Level Technical Escalations: scheduling/dispatching, escalated technical complaints.
Outbound Sales: moving cancellations, lead management, scheduling, and reconnection sales appointments.
- The Alarm Monitoring Functions (CMC) include:
Emergency inbound Outbound and dispatching functions in the Central Monitoring Centre’s.
Critical business performance metrics for the incumbent are, Cost To Serve, net attrition (on savable terminations), recon leads to appointment ratio, internal sales as a % of transferred opportunities and customer satisfaction metrics. Emergency Phone Back Times, Alarm Cancellation Rates, Emergency Inbound Call Answer Rate and Dispatch utilization. In addition, the incumbent will be responsible for innovation within the contact center environment that facilitates improved service delivery (to internal and external customers) and business cost efficiencies.
Furthermore, ensuring consistent and appropriate service delivery, the incumbent is responsible for the management of all staff within the Operations Contact and Monitoring Centers, which includes all HR requirements, training and development, staff morale and any other people related requirements.
QUALIFICATION & EXPERIENCE:
- Call Centre management experience
- Tertiary qualification
- Senior management experience
- Collecting, analysing and interpreting data and statistic.
- Continuous Improvement experience
- Customer Service experience
- People management experience
- Financial Acumen (P&L) understanding and management experience.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Management in the Matrix environment
- Analytical
- Strategic thinking
- Customer focused with strong emphasis on attrition.
- Employee engagement
- Valid Driver’s License
- Computer literate (MS Office, Outlook, Internet)
- Knowledge of security industry beneficial
- Professional
- Outgoing
- Driven for results
- Long term career seeker
- Problem Solver
- Business Acumen
KEY PERFORMANCE AREAS
CONTINOUS IMPROVEMENT
- Actively pursue continuous improvement within Operations and Monitoring Contact Centres that will aid in delivering efficiencies to the business and improved service delivery to all customers (internal and external)
- Ensure that all Operations Contact and Monitoring Centres function the same – a change in one location is a change in the other location (mirror)
- Support and drive any continuous improvement initiatives within the Operations Contact and Monitoring Centre environment.
- Drive business case development and accuracy across all key projects. Manage capital and operational expenses within project scope.
PEOPLE MANAGEMENT
- People management, including all HR related issues as well as staff development.
- Identify training and development needs among staff and coach accordingly.
- Ensure that a structured promotional structure and career path policy is formulated and implemented.
- Ensure EHS standards are adhered too.
- Drive Zero Harm into areas of responsibility.
SERVICE DELIVERY
- Define and drive targets as set nationally or in agreement with internal customers, including: Cost To Serve, attrition (by region), complaint resolution cycle times, first call resolution, surveys, lead to appointment ratios, internal lead conversions on outbound sales, contact centre answer rates, abandonment rates, emergency phone back times, emergency inbound call answer rates, dispatching utilisation, alarm cancellation rates, staffing levels and other metrics that may be agreed on from time to time.
- Set and manage customer retention strategies.
- Implement processes and systems to manage and drive down complaints / queries and terminations across all business functions and units.
MAINTAINING REGIONAL SLA OBJECTIVES
- Action any specific items related to Operations Contact and Monitoring Centre's.
- Hold Regional Management teams accountable for delivery on SLA terms.
- Conduct periodic reviews with Regional Executives to ensure internal customer satisfaction and to highlight concerns that need addressing.
- Proactively establish and maintain effective working team relationships with all support departments.
SYSTEMS MANAGEMENT
- Ensure disaster recovery processes are updated and ensure Operations Contact and Monitoring Centre readiness for disaster recovery.
BUDGETS
- Create annual budgets.
- Ensure budgets are achieved and costs are maintained.
- Submit accurate forecasts timeously.
ANALYSIS AND REPORTING
- Construct and deliver weekly, monthly, quarterly, and annual reports (standard and ad-hoc)
- Report to regions information that is necessary for them to properly assess the health of the Contact and Monitoring Centres and the employees.
Closing Date 25 August 2023
go to method of application »
Overall Purpose of the Job: To effectively manage the Call Centre Outbound Sales, Technical, FindU and Client retention teams as well as the Inbound sales team. Achieving CCC KPI’s and Targets. Dealing with client complaints/queries and management of staff.
Minimum Qualifications and Experience:
- Grade 12
- Tertiary qualification or Internal leadership qualification
- Relevant experience, and proven track record, in Contact Centre with specific focus on Sales and Client Retention
- Computer literacy (MS office suite)
- Advanced excel, Word, Teams, Qlik, PowerPoint skills
- Code 08 Drivers Licence
Main Duties:
- Manage Reconnection and Relocation Appointment requirements
- Manage Inbound sales and all incoming lead channels
- Manage Technical service escalations and dispatching
- Manage adhoc outbound projects and outbound sales
- Manage staffing and labour related KPI’s
- Manage Client Attrition
- Ensure compliance to all SOP procedures
- Compile the summary of all daily, weekly, and monthly reports
- Attend meetings when required and present reporting when needed in meetings
- Ensure all internal and external reporting
- Manage client enquiries and complaints
- Ensure that all staff are trained to required standards
- Ensure that company code of conduct is adhered to
- Drive Customer service excellence
- Interviewing potential candidates for employment with Supervisors on vacant Level 1 and 2 roles
- Work with other leadership Nationally to implement best practice always
- Monitoring /Coaching/Assisting staff
- Manage incoming calls and email answer time service level
Behavioural Competencies:
- Ethical Practice
- Leadership & Navigation
- Business Acumen
- Relationship Management
- Consultation
- Critical Evaluation
- Expert presentation skills
- Administrative
- Advanced communication
- Decision making
- Professionalism
- Project management
- Driven
- Change management
- Passion
- Interpersonal / Computer literate
- Numerate
- Innovative
- Strategic thinking
- Ability to implement and measure
Closing Date 28 August 2023
go to method of application »
Purpose
- The purpose of this position is to ensure that the professional and occupational outputs of the Tactical Training Instructor is executed in accordance with the incumbent’s defined job description, as well as organization policies and procedures, and that the incumbent at all times conform to legislative and ETQA regulations & requirements when carrying out designated vocational training responsibilities.
Key Job Outputs
- Conduct professional training interventions within Fidelity ADT
- Conduct on-the-job Tactical Training and Coaching with Armed Reaction Officers
- Participate actively externally and within the company as a professional trainer with initiatives related to training solutions.
- Consistently adhere to all training requirements to reduce risks associated with the learning and development.
- Compliance of all accredited Training interventions related to quality assurance with SASSETA, NKP, PSIRA, PFTC, CAA and others
- Attend to training functions as a team player in a manner that contributes to the control of resources logistics and assets to the best interest of the Company at all times.
Minimum Requirements
- Must have a grade 12 school qualification.
- PSIRA Registered Grade B
- Valid driver’s license Code: B
- Training and development qualification related to training or similar functional fields.
- At least five (5) years training experience within the security training environment.
- Strong people skills with proven ability to motivate both direct and indirect teams to perform at their best.
- Ability to work within an environment that is innovative and be able to utilize a common-sense approach with sound judgement and provide clear direction.
- Strong understanding of regulatory requirements, expectations and business impacts.
- Demonstrated high level of integrity and trustworthiness.
- Superior communication, interpersonal and presentation skills.
- Ability and willingness to travel, as required.
- Clear criminal record
- Proficiency in all Microsoft Office 365 packages.
Closing Date: 23 August 2023
go to method of application »
Overall Purpose of the Job: Responsible for the ensuring timeous debit order runs are done and management of the Debi-check process.
Minimum qualification and experience:
- 3 to 5 years of relevant experience
- Excellent working knowledge of Microsoft office (-Excel advance).
- SAP
- Debit order experience 5 years
- Debi Check full knowledge.
- PASA experience
- Communication on all level in the organization
- Ability to manage multiple projects concurrently.
- Ability to interpret a variety of technical instructions.
Main duties & responsibilities:
- Management of debit order processes
- Analyze and integrate all debit order rejections and identify why and reasons with required actions.
- Training for staff
- Implementation of new processes
- Full control over the DebiCheck process
- Management of debit order rejection rates
- Analyzing Reporting /data Analytics
- Prepare Monthly Management reporting for HOD.
- Month Presentation reporting to management forum
- Plan and implement monthly billing strategies.
- Other duties and responsibilities to assist daily operations.
Behavioral Competencies:
- Strong business acumen and financial skills for effective problem solving.
- Managerial courage and ability to interact at all levels within the organization.
- Strong quantitative skills and a willingness to learn are needed to be effective in this role.
- Strong analytical skills
- Professional presence with strong, versatile, and polished interpersonal and communication skills
- Ability to be proactive and resourceful (anticipates issues and draw conclusions from financial and operating data)
- Must be detail-oriented, proactive, and able to balance multiple responsibilities and tasks in a fast-paced environment.
- Must be team oriented, enjoy a "hands on" environment and able to work under pressure and meet deadlines.
- Well-developed value-system specifically as it refers to ethics, integrity and trust.
Closing Date: 30 August 2023
go to method of application »
The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role
- Treasury experience in balancing is an advantage
- Clear disciplinary record
- Able to work under pressure
- Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):
- Collect bulk cash from and return to vaults
- Treasury balancing
- Float checks
- Daily stock submissions
- Monthly stock orders
- Daily operations meetings
- Daily sorting of fit and unfit notes
- Packing of ATM’s
- Dealing with client queries
- General administration duties
Other Personality Attributes and Core competencies:
- Communication skills
- Customer focus
- Possess numeric skills
- Must be honest and reliable
- Must be assertive
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
go to method of application »
- The above position is vacant at Fidelity Cash Solutions Head Office based in Midrand, reporting to the Stock Billing Supervisor.
- The overall purpose of this position is to maintain revenue and ensure accurate revenue figures for the operational branches.
Minimum Requirements:
- Minimum Matric Certificate and /or relevant post Matric qualifications.
- Some knowledge of the full function of debtors, credit control and reconciliation is essential.
- SAP billing knowledge is essential.
- Proficiency in MS Word/Excel/PowerPoint is essential.
- Accuracy and high methodical working methods are required.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Previous experience in the security environment would be an advantage
Key Performance Areas: (not totally inclusive):
- Processing stock / billing / credit notes related to stock.
- Generating, printing and distributing posting sheets for the branches.
- Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
- Doing all amendments, increases and terminations on No Charge contracts for posting sheets
- Processing and capturing of orders on the system
- Assisting Credit Controllers
- Assisting with queries relating to the Billing Department
Other personality attributes:
- Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels
- Should be able to work independently, proactively and use initiative
- Ability to work under pressure and meet deadlines
- Accuracy and high methodical working methods are required
- Ability to maintain confidentiality and handle office matters with utmost professionalism
- Computer literacy - Excel, Word, SAP, Outlook
- Should be prepared to work overtime.
- Own transport essential.
- Presentable
Core Competencies:
- Organization skills
- Good communication skills
- Strong administration skills
- Strong interpersonal skills
go to method of application »
Minimum Requirements:
- 3 years supervisory experience
- Previous ATM Management experience would be highly beneficial
- Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Willing to work alternate Saturdays and Sundays
Job description:
- Management and Supervision of the reconciliation teams, ensuring continuous improvement throughout coaching and mentoring staff.
- Ensuring the continuous improvement of the processes and procedures
- Develop and maintain performance measurement for the team (KPI’s)
- Ensure all tasks are performed accurately and within timescales.
- Regularly liaise with the rest of the management structure to ensure best practice and support in financial reporting of the wider business.
- Communication of and follow up on instructions and/or requests received from the clients.
- Branch liaison and real-time issue resolution in all aspects of the clients’ services
- Mapping and reporting of new ATM’s as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
- Obtaining an understanding of all reported issues from team and branches, keeping a log, and escalating timeously and accurately to management and/or client
- Provision of training from time to time, to branch supervisor/Recon Clerks on the ATM process.
- Other related activities as instructed by Executive.
- Investigate claims received and implement processes to mitigate it
- Attend client weekly meetings.
- Attend client SLA meetings monthly.
Required Skills:
- A proven understanding of the reconciliation process
- Good MS Excel, Word and Outlook skills
- Able to coordinate and manage branch supervisors
- Good administrative skills and discipline
- Be able to manage effectively to work towards daily deadlines
- Good interpersonal skills to deal with positions ranging from branch tellers to client management.
Closing Date 05 September 2023
go to method of application »
Reporting to the Counting House Manager
- The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
- Must be able to work at night
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
Closing Date 01 September 2023
go to method of application »
The above position is vacant at our Empangeni Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role
- Treasury experience in balancing is an advantage
- Clear disciplinary record
- Able to work under pressure
- Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):
- Collect bulk cash from and return to vaults
- Treasury balancing
- Float checks
- Daily stock submissions
- Monthly stock orders
- Daily operations meetings
- Daily sorting of fit and unfit notes
- Packing of ATM’s
- Dealing with client queries
- General administration duties
Other Personality Attributes and Core competencies:
- Communication skills
- Customer focus
- Possess numeric skills
- Must be honest and reliable
- Must be assertive
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
go to method of application »
Job Introduction:
- Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.
Key Performance Areas: (not totally inclusive):
Effective supervisory of the settlement function
- Oversight and control over Customer’s settlement
- Assisting the Settlements Team with any settlement troubleshooting, for example, system issues in obtaining settlement data, changing customer data to cater for customer’s special requirements
- Maintaining master data on the central database regarding new customers and customers settlement referencing requirements
- Daily monitoring of Banking Internet Online Sites for rejected settlement transactions
- Management of the process for Unallocated Canister to supply Fidelity Internal Reconciliation department with daily submissions processing into the bookkeeping system (SAP)
- Close co-working with Fidelity Recon Teams to assist with recon queries
Management of customer settlement queries
- Resolving customer settlement queries in partnership with Fidelity Cash Centres
- Assist in resolving device customer's recon issues in partnership with Fidelity Cash Centres and “Fidelity Internal and External Reconciliations” departments
- Address escalated queries and manage the feedback process
- Monitor resolution process
- Formulate corrective actions plans to address frequent issues and problematic areas
Management and oversight of reporting function
- Review of Daily reporting on settlement issues. Address areas of non-compliance and deficiency:
- Non-compliance at the Cash Centre level
- Overdue settlements
- Settlements not released due to exceptions
- Rejected settlements on Payment systems
- Review of both internal and external monthly/daily reports
Minimum Requirements:
- 3 years of supervisory experience
- Previous Cash Management Centre experience would be highly beneficial
- A solid understanding of SAP would be advantageous
- Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
- Exposure/experience dealing with banking systems
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Willing to work alternate Saturdays and Sundays
Core Competencies
- MS Office Computer skills
- Acting professionally
- Sound communication skills (written and verbal)
- Supporting and working with others
- Delivering objectives
- Sharing and cooperating
- Dealing with changing circumstances
- Numerical accuracy and highly methodical working methods are required
- Attention to detail
- Ability to cope with large volumes of data and work
go to method of application »
Job Introduction:
- Settlement process of all customers in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.
Key Performance Areas: (not inclusive):
- Ensure all clients are paid daily
- Ensure correct clients are credited with the correct amounts
- Checking and processing all payments throughout the day
- Adhering to strict daily payment deadlines
- Client telephone and e-mail queries
- Liaise with cash centres and recon department
- Recoveries of Incorrect payments
- Manual Payment preparation and releasing
- Exception device management and escalation and payments
- Fulfil Settlements function on alternative weekends
Minimum Requirements:
- Grade 12 (Preferable with Mathematics and Accounting as subjects)
- Previous Cash Management Centre experience would be highly beneficial
- A solid understanding of SAP would be advantageous
- Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
- Exposure/experience dealing with banking systems
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Required to work alternate Saturdays, Sundays and Public Holidays
Core Competencies
- MS Office Computer skills
- Acting professionally
- Sound communication skills (written and verbal)
- Supporting and working with others
- Delivering objectives
- Sharing and cooperating
- Dealing with changing circumstances
- Numerical accuracy and highly methodical working methods are required
- Attention to detail
- Ability to cope with large volumes of data and work
- Sound communication skills
- Liaise professionally with clients
go to method of application »
Job Description
- The position for a Mining Security Manager is vacant within the Fidelity Security Services Group in the Welkom area reporting to the General Manager. This position will be responsible for the provision of security services to the various Mining Companies and oversee all Crime Prevention/Investigation and Physical Security.
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A/B registered.
- At least 5-10 years’ experience in the Security & Protection Services Industry especially within the Mining Security Sector.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Health and Safety experience.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Developing of policies/procedures and SOP’s.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- Great understanding of Security Management statutory requirements and dynamics.
- No criminal record or any pending cases.
- Medically Fit.
- Valid Driver’s License.
- Willing to relocate at own cost.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client(s) with regards to security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client (s).
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client(s).
- Constantly evaluating the service levels provided and making recommendations to the Client(s) regarding the improvement of security services – Risk Assessments.
- General management and supervision of security staff to ensure that the required performance levels are always met.
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions – where applicable.
- Ensuring the timeous submission of reports to both client(s) and Head Office as required.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
Core Competencies:
- Analytical, Critical Thinking & Planning skills.
- Leadership & Self Development.
- Goal Setting & Organisational skills.
- Driving & Managing change.
- Driven for results.
- Interpersonal skills.
- Communication direction & skills.
- Development of others.
- Teamwork.
Closing Date: 25 August 2023
go to method of application »
- The overall purpose of this position is to assist and maintain billing and credit queries and ensure accurate figures for the operational branch.
Minimum Requirements:
- Minimum Matric Certificate and /or relevant post Matric qualifications.
- Some knowledge of the full function of debtors, credit control and reconciliation are essential.
- SAP knowledge would be an advantage.
- Proficiency in MS Word/Excel/PowerPoint is essential.
- Accuracy and high methodical working methods are required.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Previous experience in the security environment would be an advantage.
Key Performance Areas: (not totally inclusive):
- Receiving instructions via sales orders, memos and e-mails, to load and bill new contracts for branches (assisting where applicable and necessary).
- Processing billing / credit notes related to services provided within the group.
- Generating, printing, and distributing posting sheets for the branches.
- Ensuring that monthly invoicing and credits are correct and all revenue for a month is loaded on time.
- Doing month end reports for the branches and distributing the final reports to top management.
- Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
- Doing all amendments, increases and terminations on existing contracts
- Processing and capturing of orders on the system
- Assisting Credit Controllers
- Processing credit notes
- Printing posting lists
- Assisting with queries relating to the Billing Department
- Printing invoices
Other personality attributes:
- Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels.
- Should be able to work independently, proactively and use initiative.
- Ability to work under pressure and meet deadlines.
- Accuracy and high methodical working methods are required.
- Ability to maintain confidentiality and handle office matters with utmost professionalism.
- Computer literacy - Excel, Word, SAP, Outlook
- Should be prepared to work overtime.
Closing Date: 25 August 2023
go to method of application »
- The New Business Development department seeks to employ New Business Development Representatives in the Cape Town Area.
- The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
- The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Key Performance Responsibilities: (Not totally inclusive)
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally, designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, coordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached.
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold.
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, coordinating and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Minimum Requirements:
- Post Matric qualification or equivalent.
- Senior Sales experience in security industry essential
- At least 5 years’ experience in sales in a similar position.
- Sales diploma or equivalent qualifications.
- Must be professional and well presented at all times.
- Capable to work under pressure and for extended hours, if required.
- Full competence in the use and application of the MS Office suite programs.
- Must be prepared to travel and own transport essential.
- Previous experience in the security industry would be a distinct advantage.
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Valid driver’s license
- Reliable car
Behavioral/Core Competencies:
- Excellent verbal & written communication skills
- Excellent Customer focus & service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
- Entrepreneurial spirit
- Innovative
- Creativity
- Goal setting
- Driving for results
- Self-development
- Teamwork
Other personality attributes:
- Ability to work under pressure.
- Pro-active and innovative.
- Ability to work independently.
- Good planning and organisational skills.
Closing Date 01 September 2023
go to method of application »
Reporting to the Coastal Credit Manager
- A permanent vacancy exists for a Credit Controller stationed at our Westville branch. The position will report to the Coastal Credit Manager. The main purpose of the position is to make sure that the debtors’ collections are done timeously.
Minimum Requirements:
- Minimum Matric Certificate and preferably a recognised credit control qualification.
- At least 3 years’ experience and full knowledge in credit control and reconciliation is essential
- Sound working knowledge of the SAP system.
- Proficiency in MS Word, PowerPoint and especially Excel is essential.
- Must be fluent in English and Afrikaans.
- Must have own transport.
Key Performance Areas: (not totally inclusive):
- Performing the full credit control functions.
- Maintaining and managing collections in relation to the company’s Group Credit policy.
- Maintaining a healthy cash flow at all times.
- Keeping bad debts to a minimum.
- Ensuring that monthly collections meet the required targets.
Other personality attributes:
- Numerical accuracy.
- High methodical working methods are required.
- Strong interpersonal and communication skills.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
- Ability to meet strict deadlines.
- Organizational skills.
- Administration skills.
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
go to method of application »
Overall Purpose of the Job:
- The purpose of the position is to provide leadership and assistance to Management throughout the Group to implement the SHE Management System and drive cultural change, with the objective of minimizing accidents, injuries, and environmental damage through promoting compliance with Statutory, Company and Customer SHE requirements. Position will be base at the Fidelity Campus – Krugerdorp.
Minimum Qualifications and Experience:
- 4-6 years’ experience in Environmental Health & Safety Management in Construction and Subcontractor management
- Related Environmental Health & Safety certificates or equivalent courses completed (i.e., RCAT & Risk management, Environmental Health & Safety Management, etc.)
- Computer Literate (MS Word, Excel, Power Point, Outlook, Internet)
- Skilled in delivering training programs, presentations and development of policies and procedures.
- Valid Driver’s License
- Diploma / Degree in SHE Management will be an advantage.
Main Duties:
- Drive a culture of “Zero Harm to People and the Environment” across the Group
- Build strong working relationships to assist Managers to consistently implement the Company’s SHE Policy and Management System
- Provide leadership, mentoring, guidance and development of SHE Team
- Promote incorporation of SHE into business planning and assist with establishing SHE management performance measures.
- Develop and implement National SHE Projects, Processes and Procedures
- Implement and monitor the Risk Assessment and Control System Nationally
- Implement and monitor compliance with the Contractor Management Program Nationally
- Assist and coordinate the investigation and management of accidents, incidents and near misses.
- Monitor the performance of each region, report on the performance of each region and report on the effectiveness of the SHE Management system.
- Conduct SHE system quality checks and produce accurate data for use in reporting.
- Develop and coordinate delivery of SHE Training Programs
- Coordinate the implementation of occupational rehabilitation and the Injury Management Program of legislative changes and emerging issues and communicate with the business.
- Co-ordinate and assist with audits.
- Collaborate across boundaries internally with SHE professionals, and externally with industry, statutory and professional bodies.
- Ability to travel as and when required.
- Attend DOL / DOH audits and investigation.
- Assist with all SHE matters throughout all three divisions within the Group.
Fidelity mySolutions Duties:
- Drive compliance on the system
- Assist with project management and maintenance.
- Monitor usage and monthly reporting.
- Training and guidance
- Action plans and status updates
- Loading SHE system background work for the system to function properly.
Behavioural Competencies:
- Strong ability to multitask, attentive and energetic.
- Ability to work independently and handle pressure.
- Exceptional Communication skills (written and verbal) to relate across all levels in the organization.
- Managerial Courage and ability to communicate effectively with senior management.
- Good interpersonal skills and ability to influence senior management to commit to SHE Responsibilities.
- Champion of Integrity and Trust
- Customer Focus
- Learning/Change Agility
- Build Effective Teams and Manage Diversity
- Manage Vision and Purpose
- Drive for Results
- Business Acumen
Closing Date 24 August 2023
go to method of application »
Primary Objective:
- We are looking to hire an experienced Senior Field Service Specialist to look after the service and maintenance needs of our internal customers in the Port Elizabeth Area. As a Senior Field Service Specialist, you will be required to travel to various support locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment as well as managing of Field Service Technicians at the various branches.
- To ensure success as a Senior Field Service Specialist, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level Senior Field Service Specialist efficiently manages all service callouts, providing high-quality service and repairs for any job size.
Specific Responsibilities:
- Provide service and customer support during field visits or dispatches
- Manage all on site installation, repair, maintenance, and test tasks of IT / ICT assets
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports – Feedback
- Document processes
- Operate vehicle in a safely manner
- Own transport a must
- Follow all company’s filed procedures and protocols
- Cooperate with ICT teams and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with internal customers
- Managing of Field Service Technicians at the various branches in his or her region
Key Result Areas
(KRA’s)
Key Performance Indicators
(KPI’s)
- Customer Service
- Call Management
Team Management
- To contribute to the achievement of the service desk team KPI’s as follows:
First Call resolution of 90% or greater
- 97% SLA on Priority 1 Calls
- 97% SLA on Priority 2 Calls
- 95% SLA on Priority 3 Calls
- 95% SLA on Priority 4 Calls
- User satisfaction rating 90% or greater
- Motivating and assisting regional Field Service Technicians to archive there KPI’s
PERSON SPECIFICATION
Qualifications:
One or more of the following:
- Matric Certificate
- Comptia A+ and Network+
- MCP (Microsoft Certified Professional) in a relevant area of Operating system network support
- Proven work experience as a Field Service Technician.
- ITIL Foundation - Advantageous
Knowledge and experience:
- 3-7 Years in a helpdesk, field support, 2 years network support or customer support roll
- The ability to work independently
Able to demonstrate good knowledge and experience of
- PC hardware
- Networking
- Operating Systems
- Windows 7,8,8.1,10 MAC, Linux, IOS and Android applications including
Microsoft Office Products (2010, 2013, 2016 and O365)
Position Specific Requirements:
- Own reliable transport is required as the technician will be required to travel to sites for onsite support from time to time.
- General requirements
- Standby, overtime and shift work maybe required.
Closing Date 24 August 2023
go to method of application »
- The overall purpose of this position is present, facilitate and assess training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements stipulated in applicable legislation.
Minimum Requirements:
- Driver’s License (EB)
- Microsoft Windows and Microsoft Office Packages.
- Grade 12 / NQF 4.
- PSIRA Grades E-A Instructor.
- Facilitator registration with ETDP SETA.
- Assessor registration with ETDP SETA & SASSETA.
- Moderator registration with ETDP SETA & SASSETA will be an advantage.
- General Security Practices (GSO) at NQF 3.
- Specialist Security Practices Qualification at NQF 4.
- Competence in Firearm Unit Standards: Handgun, Shotgun, Rifle, Carbine and PFTC Firearms Unit standards Instructor registration.
Key Performance Areas: (not totally inclusive):
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to:
SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Knowledge and Skills:
- Communication skills (Report writing and reading skills)
- Good administration and record-keeping skills
- Planning and time management skills
- Presentation skills
- Assertiveness skills
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
Closing Date 08 September 2023
go to method of application »
- The overall purpose of this position is to assist the Regional Manager in ensuring the effective and efficient operations of the Nelpruit and Wit Rivier branches and further ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focussed
- Team player
Core Competencies:
- Planning
- Leadership
- Organisational skills
- Control
Closing Date 25 August 2023
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail