ATM Reconciliation Manager - Midrand at Fidelity Services Group

Minimum Requirements:

• 3 years supervisory experience
• Previous ATM Management experience would be highly beneficial
• Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
• Knowledge of administrative procedures
• Knowledge of reconciliation procedures
• Knowledge of Cash Management Centre processes
• Knowledge of company policies and procedures 
• Willing to work alternate Saturdays and Sundays

Job description:

• Management and Supervision of the reconciliation teams, ensuring continuous improvement throughout coaching and mentoring staff.
• Ensuring the continuous improvement of the processes and procedures
• Develop and maintain performance measurement for the team (KPI’s)
• Ensure all tasks are performed accurately and within timescales.
• Regularly liaise with the rest of the management structure to ensure best practice and support in financial reporting of the wider business.
• Communication of and follow up on instructions and/or requests received from the clients.
• Branch liaison and real-time issue resolution in all aspects of the clients’ services
• Mapping and reporting of new ATM’s as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
• Obtaining an understanding of all reported issues from team and branches, keeping a log, and escalating timeously and accurately to management and/or client
• Provision of training from time to time, to branch supervisor/Recon Clerks on the ATM process.
• Other related activities as instructed by Executive.
• Investigate claims received and implement processes to mitigate it
• Attend client weekly meetings.
• Attend client SLA meetings monthly.

Required Skills:

• A proven understanding of the reconciliation process
• Good MS Excel, Word and Outlook skills
• Able to coordinate and manage branch supervisors
• Good administrative skills and discipline
• Be able to manage effectively to work towards daily deadlines
• Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Closing Date 05 September 2023