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The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 95,000 people, has production facilities in 18 countries and sells its produc...
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Position Description
The main purpose of the job is to produce the required labor hours through maintenance and repair work, in accordance with the Company quality and efficiency standards.
Reporting: This position reports to the Team Leader.
Job Objectives:
- Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
- Interpret and implement information in Volvo Manual and Service Literature.
- By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
- Follow repair, maintenance instructions and specifications as per the manual.
- Ensure excellence in customer service delivery through meticulously following procedures/processes.
- Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
Follow procedures for breakdown work:
- Liaise with driver before responding to customer breakdowns;
- Ensure the correct documentation is in place and accurately completed before submission.
- Compliance to ISO 9001 and other Safety standards.
Qualifications & Job Experience:
- Matric/N3.
- Trade Test Certificate - Qualified Diesel Mechanic.
- 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.
- Must be in possession of a Code 14 driving license or a Code 10 driving license with a valid PDP.
Key Competencies:
- Ability to read all relevant measuring equipment.
- Knowledge/skills to effect correct repair work.
- Ability to interpret technical manuals and specifications and put into practice.
- Must be able to speak, read and write English.
- Computer literacy.
Last application date
27-Apr-2023
go to method of application »
The main purpose of the job is to produce the required labor hours through maintenance and repair work, in accordance with the Company quality and efficiency standards.
Reporting: This position reports to the Team Leader.
Job Objectives:
- Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
- Interpret and implement information in Volvo Manual and Service Literature.
- By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
- Follow repair, maintenance instructions and specifications as per the manual.
- Ensure excellence in customer service delivery through meticulously following procedures/processes.
- Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
Follow procedures for breakdown work:
- Liaise with driver before responding to customer breakdowns;
- Ensure the correct documentation is in place and accurately completed before submission.
- Compliance to ISO 9001 and other Safety standards.
Qualifications & Job Experience:
- Matric/N3.
- Trade Test Certificate - Qualified Diesel Mechanic.
- 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.
- Must be in possession of a Code 14 driving license or a Code 10 driving license with a valid PDP.
Key Competencies:
- Ability to read all relevant measuring equipment.
- Knowledge/skills to effect correct repair work.
- Ability to interpret technical manuals and specifications and put into practice.
- Must be able to speak, read and write English.
- Computer literacy.
go to method of application »
The main purpose of the job is Supervision of the activities of workshop employees to meet required departmental targets at the required levels of efficiency and service delivery.
Reporting: This position reports to the Service Manager.
Job Objectives:
- Supervision of daily staff activities.
- Effective daily planning of work ensuring efficiency at all times.
- Allocate available Technician according to the production plans.
- Ensuring high level of customer satisfaction is met consistently.
- Control WIP (Work In Progress) until completed.
- Liaise with service advisor to ensure correct completion and processing of documentation.
- Monitor and control progress of jobs ensuring feedback to service advisors.
- Ensure relevant technical literature is in place providing guidance where required.
- Ensure that Technicians comply with the Volvo Standards.
- Ensure necessary control of workshop equipment, vehicles and special tools.
- Observe and follow directives given in policies, instructions as well as SHEQ.
- Ensure road testing and programming of vehicles according to required standards.
- Ensure vehicle testing is carried out.
- Address any issues of poor workmanship immediately.
- End to end management of team assigned.
Qualifications & Job Experience:
- Matric / N3.
- Diesel Mechanic Trade Test.
- At least five (5) years’ experience working as a Diesel Mechanic, 2 of which must be in a Team Leader/ Supervisor capacity within the workshop environment.
- Code 14 license with PDP.
Key Competencies:
- Develop and train.
- Excellent planning and organizing skills.
- Good leadership ability.
- Diagnostic expertise.
- Effective communicator.
- Decision making ability.
- Manage well under pressure.
go to method of application »
The main purpose of the job is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.
Reporting: This position reports to the Service Manager.
Job Objectives:
- Customer satisfaction and complain handling.
- Planning the workshop utilisation capacity.
- Calculation & preparation for retail invoicing, internal invoicing and claim handling.
- To open and process job cards for repairs, maintenance and service.
- To Transfer all relevant information from job card to computer system accurately.
- To close job cards and monitor work in progress.
- To be the liaison person between the customer and Volvo.
- To assist Technicians with VST’s & RST’s.
- To assist with the Workshop administration duties.
- To check and maintain maintenance parts store.
- To assist with Health & Safety requirements of the branch.
- To conduct regular checks on Company vehicles as per the company policy.
Qualifications & Job Experience:
- Matric / N4.
- Administration Diploma (an advantage).
- 2 year minimum strong administration in a workshop environment.
Key Competencies:
- Customer Management.
- Commercial/ Retail mindset.
- Relating/Negotiating.
- Planning & organization.
- Flexible working hours.
- Product knowledge.
- Technical knowledge
- Good verbal and written communication skills.
- Ability to plan and organise.
- Good customer service skills.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Good Time management.
Method of Application
Use the link(s) below to apply on company website.
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