Service Advisor at Volvo Group

The main purpose of the job is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Reporting: This position reports to the Service Manager.

Job Objectives:

• Customer satisfaction and complain handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s.
• To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.
• To assist with Health & Safety requirements of the branch.
• To conduct regular checks on Company vehicles as per the company policy.

Qualifications & Job Experience:

• Matric / N4.
• Administration Diploma (an advantage).
• 2 year minimum strong administration in a workshop environment.

Key Competencies:

• Customer Management.
• Commercial/ Retail mindset.
• Relating/Negotiating.
• Planning & organization.
• Flexible working hours.
• Product knowledge.
• Technical knowledge
• Good verbal and written communication skills.
• Ability to plan and organise.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.