Job Vacancies at Nedbank

Job Purpose

• To deliver sales teams results through enabling others and ensure alignment to Nedgroup Investments strategic focus areas.

Job Responsibilities

• Build and maintain relationships with relevant stakeholders.
• Identify and meet stakeholder needs, including giving them regular feedback.
• Identify opportunities for collaboration.
• Ensure effective resource capacity and planning.
• Achieve clear accountability of team members.
• Ensure resource capacity is aligned to the needs of the business.
• Ensure relevant processes and procedures are followed.
• Plan and monitor development by scheduling and tracking team progress against performance.
• Engage with the team and Identify additional training and development requirements. E
• nsure relevant stakeholders are kept informed and updated.
• Identify opportunities for improvement.
• Ensure transformational targets are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Participate in the development and implement action plans to address issues raised in culture surveys.
• Create a client service culture through various interventions.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage budget costs within budgeting constraints.
• Set and allocate sales targets for the team. Review sales targets against performance.
• Ensure profitability of distribution medium.
• Make recommendations for alternate improvements to the business by reviewing non-performing areas.
• Meet financial targets through monitoring, tracking and reviewing performance of the team.
• Ensure quality sales standards are agreed to and delivered on.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees.
• People Specification
• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Bachelor Degree or Diploma.
• CFP
• Minimum 3 years working experience as a Senior Sales Manager or Regional Manager in an Asset Management industry or Unit Trust environment
• Investments technical knowledge

Preferred Certifications

• Relevant Bachelor Degree or Diploma.
• CFP
• Investments and unit trust technical knowledge
• Minimum Experience Level
• Minimum 5 years in a sales leadership role

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Relevant Nedbank product knowledge
• Staff resource planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Becoming a Business Advisor
• Building the Sales Team
• Building Trusting Relationships
• Coaching the Sales Team
• Driving for Results
• High-Impact Communication
• Making Sales Operations Decisions
• Motivating the Sales Team

go to method of application »

Job Purpose

• To ensure accuracy; validity and reliability of property valuations contributing to the credit approval and risk management process in Nedbank.

Job Responsibilities

• Compile quality valuations of all types of properties for mortgage lending purposes including assessment of property risk and ensuring compliance with all procedures by conducting physical property inspections, research and analysis of market data and appropriate application of valuation methodologies.
• Provide advisory services to all internal stakeholders within property finance by facilitating deal forum meetings and attending formal credit meetings.
• Mitigate risk through the application of technical skill by formulating and managing special conditions, sign-offs, consents and any other requests from the business.
• Vet and authorise external and internal valuations in accordance with the mandate structure as per the valuation policy by application of quality control measures.
• Ensure the quality of the book is maintained by undertaking timeous review valuations within the defined scope of the valuations and credit policies.
• Apply knowledge of property legislation , including environmental law / regulations in the valuation and project co-ordination processes.
• Meet stakeholder expectations by ensuring quality valuations are completed within the prescribed turn around times.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Manage effective service delivery through application of appropriate time and work flow management.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analysing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure a professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and up skilling of identified candidates. Manage a team of valuers to achieve business objectives. Conduct one on one discussion and performance management
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• Minimum 3 - 5 years' experience in Property Evaluation a must 
• Preferred Qualification
• Successfully obtained Diploma or Degree in Property Evaluation 
• Professional Associate or Professional Valuer registered with the South African Council for Property Valuers Profession (SACPVP) / Membership to the South African Institute of Valuers (SAIV ) / Member of the Royal Institute of Chartered Surveyors (RICS) would be an advantage 

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Cluster Specific Operational Knowledge
• Valuation Methodology
• Construction Fundamentals

go to method of application »

Job Purpose

• Assist with monitoring and reporting of Nedbank’s operational carbon and environmental footprint for Nedbank’s internal reporting structure feeding into external reporting. including Opcom, the Climate Risk Task Team, the Group Climate Resilient Committee and ad hoc requirement from diverse units, like Investor Relations. In order to keep Nedbank at the cusp of global environmental and sustainability developments. Assesses and sets glidepath targets for electricity.

Key Responsibilities

• Monitor and report on Nedbank’s operational carbon and environmental footprint for internal reporting structure as to eventually feed into external reporting.
• Reporting requirements include:
• Internal committees: Opcom, the Climate Risk Task Team, the Group Climate Resilient Committee.
• External reporting: The Carbon Disclosure Programme (CDP), Dow Jones Sustainability Index (DJSI) and numerous external company reports.
• Have a broad and deep understanding of data, information, and knowledge generation as it relates to the sustainability space:
• Make informed assumption regarding green or sustainability data gaps due to data not being complete or available. As example, make appropriate thermodynamic assumptions regarding diesel genset electrical efficiency to feed into the carbon tax.  
• Build and maintain a library of information for current and future sustainability application so that information will be available when the time arrives. As example, gather, understand and manage knowledge of carbon capture and sequestration (CCS) projects to feed into a potential future funding policy.
• Generate and disseminate knowledge regarding the sustainability industry developments, what lead to the developments and how will it impact Nedbank in future. As example, understand how carbon offsets feed into distributed ledgers and what the potential energy consumption of this could be.   
• More general output include:
• Build strong internal and external stakeholder relationships by providing a professional consultancy service and cross selling of ideas.
• Support business strategy, objectives and values by reviewing Nedbank and Business Unit sustainability initiatives.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Minimum 3-year relevant natural science degree, accounting degree or engineering degree.
• Minimum Experience Level
• 3 years experience in IT audit including data analysis or GCR/ACR/Projects

Technical Knowledge

• Good knowledge of Carbon Footprinting, Greenhouse Gas (GHG)
• Protocol, Intergovernmental Panel on Climate Change (IPCC),
• Partnership for Carbon Accounting Financials (PCAF),
• Carbon Disclosure Programme (CDP),
• Dow Jones Sustainability Index (DJSI),
• Task Force on Climate-related Financial Disclosures (TCFD)

Technical / Professional Knowledge

• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Institute of Internal Auditors standards

Behavioural Competencies

• Applied Learning
• Collaborating
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• Support external vendors to recover outstanding monies both on and off balance sheet on current and savings accounts by following internal and legal processes and procedures; which results in reduced costs and losses for the bank.

Job Responsibilities

• Maintanance of Default and Recoveries system/ SAP by daily capturing of cashflows and maintaining of impairments.
• Allocation of funds in the department's suspense account.
• Arrange settlements with clients
• Monitoring of costs versus recoveries for on and off balance sheet matters.
• Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
• Validating of payments into clients accounts daily, General Ledger.
• Returns daily (pay no pay)
• Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
• Validation and payment of invoices received from vendors by consolidating the payment file
• New handovers from regional risk to legal recoveries.
• Request original security documents from Securities department.
• Request evaluations on all assets from Evaluations department.
• Liasing with the Insurance division to check whether the fixed properties are insured or not.
• Allocation of work to external stakeholders (vendors)
• Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
• Performance management of vendors as per the SLA.
• Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
• Engage with various departments for various processes (student loan, debt review, admin support etc)  
• Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
• Maintaining evaluations register by capturing on a diary system.
• Processing monthly work in progress sheet
• Requesting cheques by completing a cheque requesition.
• Completing a Debit Credit Waste Capturing.
• Completing monthly Operations Committee Meeting reports.
• Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
• Pre-checks on new handovers from the region.
• Requesting securities from Security department.
• Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
• Debt management.
• Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
• Issuing settlement letters to clients.
• Conducting monthly operational meetings with vendors.
• Preparing loss reports (written off accounts)
• Requesting documentation from external vendors (legal documents, death certificates etc)
• Processing refunds by requesting documentation from external clients and seeking approval from management.
• Completing monthly vendor trackers.
• Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.  
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 

Minimum Experience Level

• 5 years experience in recoveries / collections industry

Essential Qualification - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification: Law Degree, AIPSA Diploma

Technical / Professional Knowledge

• Banking procedures
• Business Acumen
• Data analysis
• Financial Accounting Principles
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Decision-making process
• Negotiation skills
• Cluster Specific Operational Knowledge
• Civil litigation processes
• Debt recovery practices

Behavioural Competencies

• Coaching
• Communication
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.

Job Responsibilities

• Ensure that call centre agents are meeting the requirements and service level agreements of the stakeholders and clients by measuring quality and productivity.
• Maintain relationships with clients and stakeholders by living the Nedbank values.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Follow-up on work activities that result from the calls to ensure business processes are followed; resource plans are in place; work is allocated and client requirements are met.
• Listen to calls to ensure that call centre agents comply to business rules and processes in compliance with legislation.
• Manage all queues to ensure that service level agreements are met and client expectations are managed effectively.
• Resolve issues by making decisions within mandate that meet business requirements and client needs.
• Manage achievement of monthly targets by monitoring daily targets and daily productivity of call centre agents; providing feedback and identifying
• and implementing corrective action.
• Listen to calls to ensure that a quality conversation is conducted by call centre agents to maximise productivity and minimise losses.
• Adhere to budget by managing and minimising day to day costs e.g. overtime; stationery; telephone.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by
• following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre , Diploma: Call Centre
• Minimum Experience Level
• 2-3 yrs. banking experience

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Service level agreements
• Business writing skills

Behavioural Competencies

• Earning Trust
• Coaching
• Customer Focus
• Decision Making
• Facilitating Change
• Driving for Results
• Planning and Organizing
• Delegation and Empowerment

go to method of application »

Job Purpose

• To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

go to method of application »

Job Purpose

• To provide advice, coach and support contact centre agents, back-office staff and administrators to improve the quality of service provided to the external and internal clients in order to minimise security risks against the Bank as well as manage the Bank's Net Promoter Score.

Job Responsibilities

• Recommend and advise the necessary action to be taken where performance gaps have been identified to improve workflow efficiency.
• Provide support and advice on the necessary actions to be taken where performance gaps have been identified during the conversation between an agent and a client through various coaching methodologies.
• Provide feedback within the turn around time to the agent and team leader by arranging a meeting to discuss the results of the assessment.
• Reiterate the Business Key Performance indicators through Group Coaching sessions.
• Support the Business with ad-hoc functionality.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement at all levels.
• Delivering on ad-hoc requests from external stakeholders to enhance the relationship.
• Utilisation of the evaluation form to assess the agent/client interaction by analysing the interaction / correspondence.
• Monitor and drive the correct agent behavior and system usage on all interactive channels.
• Ensure random interactive assessments are performed consistently and agents are complying with  Policies and Procedures.
• Identify negative agent quality related behaviors through performance gaps and effectively coach them to improve.
• Maintain and celebrate good and consistent agent behaviours.
• Escalate all Process Gaps and Training intervention needs which were identified during client interactions.
• Keep abreast  and comply to legislation and other industry changes that impacts on role.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g.staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate or Diploma in Quality Assurance / Coaching Certificate

Minimum Experience Level

• Risk or financial experience
• VAF Experience
• Presenting Skills

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Business writing skills
• Data analysis
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions

Behavioural Competencies

• Quality Orientation
• Planning and Organizing
• Building Customer Loyalty
• Continuous Improvement
• Collaborating
• Influencing
• Decision Making
• Building Partnerships