Job Vacancies at Apex Visibility

Background
Apex provides modern customer service software that enables businesses to communicate with people using chatbots and live chat on platforms like WhatsApp, Messenger, Web chat, Telegram and more.

We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers. You will manage company administration, organising travel and accommodation, taking minutes, and other organisational tasks. Ultimately, you will contribute to the efficiency of our business by providing personalised and timely support.

The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention for details.
Headquartered in Cape Town with a team around the world. We’re building a global team to make digital customer service better.

Duties and responsibilities

•  Manage EXCOs calendar, as well as content and flow of information to EXCO including setting up agendas, emails and other company logistics.
•  Report to senior management/EXCO and perform secretarial and administrative duties.
•  Provide administrative support such as office management, typing, dictation, spreadsheet creation, printing, copying, creating and maintaining contacts.
•  Research, collect data and prepare documents for review and presentation to investors
•  Work closely with EXCO to prepare for meetings
•  Accurately record meeting minutes
•  Managing internal and external correspondence on behalf of senior management.
•  Ordering office supplies and replacements, as well as managing mail and courier services.
•  Plan travel, including flights, accommodation and ground transportation.
•  Organise team communications and plan events both internally and off site.

Personal Skills/Attributes required:

•  Strong interpersonal skills.
•  Outstanding organisational and time management skills
•  Active listening and excellent verbal and written communications skills
•  Proactive approach to problem-solving.
•  Ability to multitask.

Qualifications and requirements

•  Proven work experience as a Personal Assistant.
•  Knowledge of office management systems and procedures.
•  MS Office and English proficiency.
•  Discretion and confidentiality.
•  High School degree.

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About the job

We are looking for a skilled and motivated DevOps Engineer to join our team. You should have extensive experience with AWS, Kubernetes, and related technologies. As a DevOps Engineer, you will be responsible for provisioning cloud services for engineers, managing CI/CD pipelines, monitoring and maintaining running applications on Kubernetes, and various network infrastructure. You will work closely with other teams to ensure smooth operations and continuous improvement of our infrastructure.

About us
Apex provides customer service software that enables businesses to communicate with people using chatbots and live chat on platforms like WhatsApp, Messenger, Web chat, Telegram and more. We use AWS as our primary cloud services provider and use the following technologies in our stack:

•  AWS (EKS, ELB, Aurora S3, SES, Lambda etc)
•  Spring Boot and Spring Reactive Running on EKS
•  React for our frontend
•  GitLab for source version control and build pipeline
• Headquartered in Cape Town with a team around the world. We’re building a global team to make digital customer service better.

Experience:

•  Extensive experience with provisioning and managing AWS.
•  Good knowledge of containerization technologies such as Docker and Kubernetes
•  Experience with infrastructure as code tools such as Terraform or CloudFormation
•  Expertise in continuous integration and continuous delivery (CI/CD) practices
•  Understanding of networking protocols and infrastructure components such as load balancers and firewalls
•  Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK stack, Graylog, LinkerD
•  Experience with managing, migrating, updating and replicating databases and such as MySQL, Aurora
•  Strong problem-solving and troubleshooting skills
•  Excellent communication and collaboration skills to work with cross-functional teams

Duties and responsibilities:

•  Provision cloud services and infrastructure for developers and other teams
•  Create and maintain CI/CD pipelines to enable continuous software releases
•  Manage and monitor running applications on Kubernetes
•  Troubleshoot issues with infrastructure and applications
•  Manage various infrastructure related migration and upgrade
•  Ensure the security and reliability of our systems and respond to any service incidents
•  Assist with various network configurations
•  Work on cost saving initiatives
•  Collaborate with other engineers to design and implement scalable and reliable systems

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Background

Apex provides modern customer service software that enables businesses to communicate with people using chatbots and live chat on platforms like WhatsApp, Messenger, Web chat, Telegram and more.

We are looking for a Copywriter to join our A Team! As our Copywriter you will be responsible for developing the Apex brand guide language and tone, enriching our website with new blog posts, guides and marketing copy, conducting thorough research on industry-related topics, generating ideas for new content types, writing and proofreading articles before publication.
If you’re familiar with writing content for tech products, producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness. Headquartered in Cape Town with a team around the world. We’re building a global team tomake digital customer service better.

Experience:

•  1-2 years experience working in a role that is content and design focused
•  Prior experience writing technical blogs, social media content, ad copy, product information, website copy, video scripts or the like

Duties and Day to day role:

•  Reviewing and updating website copy
•  Reviewing and updating case study copy
•  Develop the Apex brand language and tone
•  Research search trends and developing thought leadership strategy
•  Writing social media copy and implementing the social media content strategy
•  Reviewing and updating copywriting within Apex marketing assets
•  Use pre-designed templates to design monthly client reports and case studies
•  Write strong SEO copy to drive website traffic and improve ads performance
•  Assist website development by creating content to be used on page

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Background:

• Apex enables Omnichannel communications between businesses and customers. Our products and solutions streamline customer communication by empowering end-users through the choice of channel and speed of chat.
• Our omni-channel offering is growing as consumer needs broaden by giving them the choice to engage with a business via Whatsapp for Business, SMS, USSD, Web, Facebook Messenger, Telegram and more. Using these channels we power Chatbots, Competitions, Live Chat, Training and Microlearning campaigns, as well as enhancing our client's data sets at scale. 
• Our loyal clients are spread across a diverse range of industries including Retail, Insurance, Logistics, Healthcare, Training, FMCG, Automotive, Recycling, Finance, eCommerce, and Sales.

The Apex headquarters are in the beautiful Cape Town, South Africa although we power solutions around the globe
Job Synopsis:

Experience:

• 1/2 years working in similar industry (Tech field/SaaS/Digital)
• Experience in Selling is required (2yr+)
• Successful sales track record.
• Experience in working with Operations/Development/Support teams

Personal Skills/Competencies

• Go-getter/ hunter mindset - Most NB
• Sales closing skills (cold + warm)
• Strong communication skills (internal + client facing)
• Customer service
• Strong planning and implementation skills (excellent time management skills)
• Confidence in ability and know-how (need to have high aptitude to learn)
• Lateral thinking ability
• Business intuition on deals
• Project management strengths
• Strong negotiation skills
• Strong commercial understanding
• Excellent attention to detail

Duties and responsibilities:

• Outperform sales targets & KPIs
• Prospecting new Leads/ revenue for the business
• Creating targeted hitlists (agency/ industry)
• Cold Calling
• Converting leads to sales
• Presenting & pitching solutions to clients
• Booking meetings & logging deals, calls via Hubspot
• Use phone, email, social media, and other digital channels to prospect into all account segments
• Providing account reports and always-on customer feedback/resolutions
• Account planning, setups, and communication
• Working with the Support and Account Management teams to achieve the above

Day to day role:

• Cold calling new prospects
• Handle inbound enquiries
• Present to potential customers
• Logging deals, calls, meetings into Hubspot (CRM)
• Move deals through stages to close
• Create proactive proposals
• Serve customers by selling products and meeting customer needs.
• Support & work with account managers
• Establish relationship with Enterprise / C suite clients
• Prospecting and activities related to finding new business

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About the job

• Apex provides modern customer service software that enables businesses to communicate with people using chatbots and live chat on platforms like WhatsApp, Messenger, Web chat, Telegram and more.
• We are looking for a diligent and detail oriented Accountant that will form a key part of our expanding Finance and Apex Team. Key responsibilities will include the oversight of day-to-day accounting entries & processing, month-end reporting preparation and assisting the Financial Manager with setting up and tracking key metrics in the business and industry.
• The ideal candidate will be a self-starter who thrives in a fast-paced environment, has strong communication and interpersonal skills, and is able to work collaboratively with team members.
• Headquartered in Cape Town with a team around the world. We’re building a global team to make digital customer service better.

Duties and responsibilities

• Manage all day-to-day accounting transactions & processing
• Prepare monthly management accounts including profit and loss, balance sheet reconciliations, unit economics & key reporting deliverables.
• Help Build and populate dashboards to support financial reporting and analysis.
• Generating client invoices
• Reconciling bank transactions
• Capturing of expenses and monthly costs
• Preparation of monthly management accounts & key reporting deliverables
• Assist with the Payroll function (prepare payslips, generate IRP5’s, EMP201 and EMP501 SARS submissions)
• VAT and Income Tax reconciliations to SARS and HMRC for UK clients
• Assist in gathering information required for the preparation of annual financial statements for submission to SARS
• Manage and maintain the company fixed asset register
• Manage the debtors and creditors.
• Assist with payments processing and ensure compliance with internal policies and procedures.
• Identify process improvements and drive efficiencies within the finance department.
• Ensure all deadlines are met and all financial records are kept up to date.

Qualifications and requirements

• At least 2 years of post-articles experience working in accounting and finance.
• A degree in Finance, Accounting, or a related field.
• Registered as a financial professional (bonus).
• Excellent attention to detail and problem-solving skills.
• Proficiency in Excel and Google Sheets is very important.
• Experience working with Xero will be beneficial.
• Experience working with Group Companies & Multinational entities is beneficial.