Job Vacancies at ANEW Hotels & Resorts

Minimum Requirements    

• Must have Grade 12, a tertiary qualification will be an advantage
• Must have at least 5 years of Hotel Sales experience
• Ability to work accurately under pressure
• High level of customer service, disciplined, organised, attention to detail, and deadline driven.
•  Excellent Communication Skills in English, IsiXhosa, IsiZulu or Afrikaans will be advantage
• High degree of self-motivation and ambition
• Must have own vehicle

Duties and Responsibilities    

• Conceptualises the sales strategy and tactics plans for the Hotel(s).
• Attends regular Sales meetings with the Sales and Marketing Director, CEO, CFO, and General Manager’s, publishes appropriate minutes of the meetings.
• Carries out continuous market research in respect of the target market served by the Hotel(s).
• Produces reports as required by Hotel Management / Head Office.
• Maintenance and co-ordination of all sales and marketing spend within budget guidelines.
• Ensures that competitive activity is monitored regularly and reported upon as required by the company.
• Ensures that all sales and marketing actions are measurable and routinely reports on these actions through statistical reports and comparatives to targets.
• Build relationships with internal and external stakeholders.
• Coordinates and distributes promotional materials to sales agents, central reservations systems and third-party agents.
• Compile quotes, contracts, and invoices.
• Develop and maintain a database of commercial, retail, travel and organizational contracts to ensure maximum sales.
• Undertake to predetermined levels, direct telesales and sales calls (face to face) to potential and established clients in the area. (Allocation of Clients/ areas will change from time to time as per Company’s requirements).
• Achieve the sales targets as set.
• Attend travel functions, e.g. fairs, trade shows, exhibitions and events in a participative or observer status.
• Visits key clients and prospective key clients and attends workshops and trade-shows as required.
• Maintain daily contact with GM, reservations and banqueting to develop working relationship and to have a constant awareness of trends within the hotel.
• Ensure good product knowledge of all properties in the Anew Hotel group.
   

go to method of application »

Minimum Requirements    

• +3 Years’ Experience as a Front Office Manager or Assistant
• Hospitality Management Qualification would be an added advantage.
• Intensive Knowledge of Opera Cloud
• Ability to remain positive and focused in a fast-paced environment.
• Great interpersonal skills
• Good Communication Skills

Duties and Responsibilities    

• Ensure, compliance to Standard Operating Procedures for all areas of the Front Office Department.
• Ensure the profitable level by ensuring highest occupancies with the highest possible room rate.
• Ensure that the necessary systems and controls are in place with regards to handling various methods of payment, deposits, rate variances and cash-ups
• Ensure that all charges are correctly entered on the guest’s bill and always up to date.
• Carry out all duties as reasonably requested by Management.

go to method of application »

Job Advert Summary    

To ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

Minimum Requirements    

• +- 1 Year Reception Experience
• Tertiary qualification would be an advantage.
• Great knowledge of MS Office
• Extensive Knowledge of Opera 
• Bilingual 
• Accountable, Innovative & Great Motivator

Duties and Responsibilities    

• Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
• Fully familiarized with all hotel and company policies
• Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
• Receives Guests in a manner which is polite, friendly, and efficient.
• Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
• Maintain exceptional level of grooming, body language and posture always.