Job Vacancies at Absa Group Limited (Absa)

About the Job

Job Summary

• To develop a functional procurement operating model and framework in a broadly defined group functional strategy in the Short Term Insurance industry. The role includes sourcing, contracting, cost containment, category management, BBB-EE scorecard management, supplier development, stakeholder management, and catastrophe planning for both motor, buildings, contents, wearables for personal lines and commercial lines.
• 5 years senior management experience.
• 5 years+ procurement experience in insurance, banking or construction.
• Relevant degree or qualifications essential.

Job Description

• To develop a functional procurement operating model and framework in a broadly defined group functional strategy in the Short Term Insurance industry. The role includes sourcing, contracting, cost containment, category management, BBB-EE scorecard management, supplier development, stakeholder management, and catastrophe planning for both motor, buildings, contents, wearables for personal lines and commercial lines.
• 5 years senior management experience.
• 5 years+ procurement experience in insurance, banking or construction.

Relevant degree or qualifications essential.

• Stakeholder management: Work collaboratively with SRM Manager and Sourcing consultants in the development and implementation of sourcing Technology solutions within the Hardware category e.g. PC's Laptops, Mainframe etc. Lead development and execution of Sourcing Strategies (agreed category plans)for all assigned initiatives.
  • This would include reviewing of different commercial models/options, ensuring fit with service, relevant supplier strategies. Lead specific major sourcing initiatives or elements, which invoke a high degree of strategic and/or business risk and value by aligning to the Group Technology Strategy and Architectural roadmap. Support scope decisioning through ‘make versus buy’ assessment targeted at realising greater value for the Group.
  • Work with other Group functions and/or Business Absa Financial Services, Allpay, Absa Capital to evaluate and define appropriate commercial model (e.g. alliance, Joint Venture or outsourcing) in support of appropriate business objectives by taking accountability for overall outcomes.
  • Lead the development of Sourcing Strategy and category approach and its subsequent effective execution ensuring leading edge practice and that maximum value is derived by using market analysis and benchmarking scenarios
  • Effective management / exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution. 
• Category Management: Work collaboratively with SRM Manager and Sourcing consultants in the development and implementation of sourcing Technology solutions within the Hardware category e.g. PC's Laptops, Mainframe etc.
  • Lead development and execution of Sourcing Strategies (agreed category plans)for all assigned initiatives. This would include reviewing of different commercial models/options, ensuring fit with service, relevant supplier strategies.
  • Lead specific major sourcing initiatives or elements, which invoke a high degree of strategic and/or business risk and value by aligning to the Group Technology Strategy and Architectural roadmap.
  • Support scope decisioning through ‘make versus buy’ assessment targeted at realising greater value for the Group. Work with other Group functions and/or Business Absa Financial Services, Allpay, Absa Capital to evaluate and define appropriate commercial model (e.g. alliance, Joint Venture or outsourcing) in support of appropriate business objectives by taking accountability for overall outcomes.
  • Lead the development of Sourcing Strategy and category approach and its subsequent effective execution ensuring leading edge practice and that maximum value is derived by using market analysis and benchmarking scenarios
  • Effective management / exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution. 
• People Management: Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching.
  • Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
  • Champion knowledge sharing across team and Group Sourcing and ensuring Sourcing team continues to develop and consistently implement best in class tools and techniques Lead, manage and develop direct reports to achieve high performance by providing focus, clarity on assignments, motivation, support and coaching .
  • Practise appropriate leadership and management disciplines with direct reports to achieve Business goals e.g. Group Technology Strategy.
  • Manage team performance by undertaking personal reviews to reflect achievements against targets by ensuring weekly/monthly one-on-one meetings and agree on continuous improvement.
  • Analyse performance and skill gaps through continuous 360 feedback and evaluation of the agreed performance development objectives and targets Ensure Personal Development Plans are complete, training plans executed, and that training effectiveness is monitored.
  • Provide input to Human Resources(HR) Account Executive on direct reports’ development and career aspirations and manage assignment allocation in conjunction with HR .Provide active leadership and support across wider commercial community within the Bank to enable effective team performance Support and contribute to team building events and team dynamics through personally displaying leadership and team attributes.
  • Champion new ways of working with own team and wider community, ensuring new ways of working and cultural changes are embedded by attending appropriate forums and team meetings 
• Risk Management: Delivery of all commercial and contractual elements of major sourcing initiatives up to contract award by using the standard sourcing methodology Sourcing and Supply Management Policy (SSMP) ensuring all financial, risk, strategic and commercial considerations are optimised.
  • Ensure sourcing is in line with organisational and external governance by using and implementing the current ERMF standards Ensure appropriate engagement of the Legal manager, i.e. manage legal input to meet business and sourcing needs by engaging with the sourcing legal team on all contracts.
  • Coach team members on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
  • On a weekly basis, remind the team of their compliance requirements. If any team member does not understand their obligations, highlight to the manager to arrange briefings by the Compliance Officer.
  • Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
  • Ensure that team members read circulars that are relevant to the area and answer questions they may have 
• Supplier Management : Effective management of supply side dependencies and interactions up to executive level throughout the sourcing life cycle internally with clients and colleagues and externally with suppliers by ensuring monthly meeting with suppliers are arranged.
  • Ensure that monthly meetings are held with High risk suppliers to ensure benchmarking, contract, market analysis are understood and communicated to Group Technology on a monthly basis. 
• Business Management : Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
  • Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year.
  • Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year.
  • Agree targets and take accountability for the overall achievement of performance objectives in the business area.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

About the Job

Job Summary

• To provide specialist advice and support to recruit and select quality talent, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• To administer and offer excellent service to the internal business stakeholders: Ensure the effective rollout of the in the cluster by serving as a cluster super user for the end to end delivery. 
• Provide cluster end users with assistance and training to enable user understanding and system utility. Liaise with Group Administrator to facilitate loading of training information onto the learning platform to enable both usability and monitoring of progress. 
• Participate, by timeously identifying cluster learning requirements and ensuring that are factored into the learning planning and portal considerations, in the cluster roll out of the assignment of Online and offline courses to fast track the learning cycles and commitment of all employees . 
• Proof read the content of all cluster specific online courses and communicate all content related issues to the content provider. 
• Make use of reporting and tracking tools on Talent Learning System to create lists of people who need to complete courses or be assigned tasks, thereby enabling the learning community to track learning performance overall. Generate standard and responsive cluster MII to empower business dialogue and decisions on the status of learning in critical learning areas 
• Operational Effectiveness: Clear understanding of all stakeholders internally and externally to ensure appropriate level of communication Clear understanding and appreciation of position importance and impacts Responsible for the effective scheduling of all candidate interactions with the bank.
  • This includes Managing the Business interviews, i.e. initial, panel and final discussions Managing Psychometrics assessment and provide business with relevant feedback Understands and adheres to agreed upon timeframes, policies and procedures Adheres to all policies and procedures relating to the recruitment process Check all offers before they are issued to candidates i.e. shares buy outs, conditional incentive awards , and start dates are accurate
  • Responsible for the timely coordination of all background and legal checks Takes ownership of ensuring top class service during every interaction with candidates. This includes: Ensures that all stakeholders experience an overwhelming sense of attention and professionalism with each interaction – create a feeling of engagement and connection Effectively manages resolution of queries related to their function Adheres to all policies and procedures relating to the recruitment process and the reporting thereof Effectively co-ordinate and oversee the on boarding for all new hires Ensures that payroll receives all documentation prior to new hires starting 
• Audit: Responsible for consistent checks with the Resourcing office ensuring that all the data is accurate for Auditing purposes ad that relevant data is attached i.e. signed offer, business approval, checks and relevant communication from business Takes responsibility and accountability for integrity of system data in their part of the process – Taleo 

Education

• Higher Diplomas: Human and Social Studies (Required)

go to method of application »

About the Job

Job Summary

• 3 years exp essential to handle customer complaints within the Short term Insurance industry. Products include Personal lines and Commercial lines. Ability to manage various stakeholders, Call resolution analysis and trends to improve the customer experience, is a pre-requisite. Provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention.

Job Description

• 3 years exp essential to handle customer complaints within the Short term Insurance industry. Products include Personal lines and Commercial lines. Ability to manage various stakeholders, Call resolution analysis and trends to improve the customer experience, is a pre-requisite. Provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention.
• Receipt of complaints: Receive clients query/complaint against via email, telephone, Actionline or any other complaints logging channels. Advise accordingly and appropriately. 
• Capturing and assigning complaints: Log the query/complaint on the Complaints Management System, according to acceptable standards, and load all appropriate customer information received via fax, email and/or verbally. 
• Facilitation of Complaints process: Draw reports from complaints management system and manage exception reports on a daily and filter relevant information, address outstanding and/or unresolved information. 
• Compile reports: Compile reports on all complaints received and on customer satisfaction. Plan and manage timelines to ensure that complaints logged are attended to within the agreed process and SLA requirements

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

About the Job

Job Summary

• 3-5 Years Teal Leader Short-Term insurance background, minimum 150 FAIS credits, RE5 certificate completed, personal lines, FAIS qualification essential, class of business, 2023/2024 CPD point completed. Proven track record people management minimum 10.
• Ability to handle call resolutions, capacity management, people development (coaching and training, stakeholders management, Homeowners comprehensive insurance experience,

Job Description

• 3-5 Years Teal Leader Short-Term insurance background, minimum 150 FAIS credits, RE5 certificate completed, personal lines, FAIS qualification essential, class of business, 2023/2024 CPD point completed.
• Proven track record people management minimum 10. Ability to handle call resolutions, capacity management, people development (coaching and training, stakeholders management, Homeowners comprehensive insurance experience,

Education

• Further Education and Training Certificate (FETC)

go to method of application »

About the Job

Job Description

• Candidate to join the KZN regional corporate banking team to manage key clients and identify and engage new-to-bank corporate clients that do not have an existing banking relationship with the Bank .
• The main focus of the role will be to acquire these clients’ banking business from competitor banks through selling the Bank’s corporate banking value proposition.
• A matric with more than 15 years of commercial/corporate banking experience (client facing banker role) as well as a proven track record of attracting new to bank clients is a requirement of the role.
• A track record of growing the client portfolio as a result of effective up-selling and cross-selling; and seamlessly acquiring new-to-bank clients regularly is essential.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

About the Job

Job Summary

• CIB Post Trade Services Team (PTS) is currently looking for a Futures Clearing Officer to perform key functions within the Futures Clearing Operations Team. The most important of these being daily balancing to the JSE also reconciliation and support between the JSE and other non-clearing members (brokers). The role also includes being the first line contact point for the clients of Futures Clearing.

Job Description

Accountability: Daily/Monthly balancing, Account setup and query management

• Daily balancing with the JSE on all three markets, Commodity, Financial and Yield-X (10%)
• Opening, closing and amending client accounts on the Global Clearing Management System and the FBSS cash management system
• Setup and amend commission structures and rating codes on client accounts
• Ensuring all client queries assigned to them are closed out asap
• Interacting with the JSE and the system vendor where necessary
• Reconciling accounts where necessary
• Performing daily and monthly settlement and operations activities/procedures
• Liaising with the relevant internal and external parties to resolve
• Gain proficiency on the clearing systems

Accountability: Customer Service

• Owning a sub-set of clients and performing a vital client relationship role that involves understanding their needs and structure and attending to their queries timeously as well as updating them on the status of any outstanding queries.
• Create a specialised service and unique experience by understanding each individual client.

Accountability: Reporting

• Report generation and sending through the GCMS Reporting tool
• Identify error on reports and resolve accordingly

Accountability: Project Work

• Process reengineering critical in improving the operations of the desk.
• Testing of upgrades, bug fixes and quarterly system updates.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)