Job Opportunities at The Heineken Company

Purpose of the job

The Supply Planner’s primary role is to generate a feasible and cost-effective master supply plan that meets the consensus demand, customer orders and inventory requirements. This master plan results in a tactical weekly production, procurement, and distribution plan. The supply planner supports the all the supply side S&OP processes.

Key Responsibilities

• Responsible for developing a master supply plan to be used within the end-to-end supply planning process and make changes to the plan when required.
• Accountable for effective network master planning within the supply planning function.
• Identify variations from the published master plan and develop recovery plans.
• Communicate scheduled delays and changes with the relevant functional departments.
• Make near-term, risk-based sourcing decisions with relevant functional departments to ensure day-to-day operations.
• Ensure all master planning metrics are met. Identify action items, align resources to address action items and follow up on all production planning related issues.
• Measure, analyze and report key process metrics, and monitor adherence to key performance indicators (KPIs).
• Develop, monitor, and communicate reports on inventory and process execution to business unit and supply chain.
• Initiate and lead the development of short and long-term supply plans to balance the demand forecast and customer orders with cost, efficiency, and capacity constraints.
• Ensure that all potential risk to factory output (because of constraints within the supply chain) are highlighted and dealt with effectively.
• Analyze plans by conducting “what if” scenarios.
•  Highlight and identify resource constraints and recommend processes to eliminate resource constraints.
• Investigate & recommending batch size changes, re-routing of products and outsourcing and purchasing of additional materials.
• Highlight critical material shortages.
• Compare plans to budgets.
• Manage stock out analysis.
• Assess and report on packaging requirements.
• Compare actual vs forecasted volumes.
• Ensure that products which are at risk are identified.
• Co-ordinate with Deployment and report on progress.
• Manage and maintain planning reports in support of the S&OP process.
• Ensure that new products are added to the correct schedule areas.
• Follow Heineken Beverages policies and procedures and identify opportunities for continuous improvement.

Job Requirements

Education

• B.Sc. in Engineering, Operations, Supply Chain, Inventory Management, Mathematics or B.Eng. (Industrial Engineering) or related Supply Chain National Diploma (e.g.: SAPICS CPIM)

Experience

• 5 years or more operational experience in supply chain, inventory management, replenishment, and production planning.
• 5 years of experience working in the CPG beverage industry.
• Experience of hands-on information gathering, quantitative and qualitative data analysis, and reporting.
• Substantial Excel knowledge and ERP systems experience.
• End-to-end supply chain knowledge and understanding the internal and external interrelationships.
• Proficient in Microsoft excel.
• Strong analytical and reporting skills
• Strong knowledge of supply planning within CPG industry
• Expert skills in supply planning methods incorporated with, finance, manufacturing, and supply chain.
• Good communication and team working skills.
• Detail and accuracy oriented
• Strong interpersonal skills to effectively interact with all teams, areas and levels of business impacting the supply planning process.
• Strong decision making, communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic, and diverse business environment.
• Nice to have: Experience in Blue Yonder Supply Chain software

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Key Performance Areas would include, but are not limited to:

• Leads and manages the Cellar processing environment safely, executes strategic plans (business / site / departmental plan) alignment, achieve efficient and effective cost /productivity from all Cellar Operations.
• Responsible for intake, handling, blending and supply of various spirits, wines, aperitif and cream-based products.
• Supply the correct quality and quantity bulk product within required specifications timeously in the most cost-effective manner to the production / packaging operation. Minimizes delays and downtime to packaging lines.
• Manage short- and long-term planning of bulk products and dry goods from external suppliers.
• Minimise losses of bulk product, drive savings projects and continuously implements World Class Best practices e.g. TPM, through optimized SOPs (Standard Operating Procedures)/WI (Work Instructions).
• Owns the accountability of training, development, skilling and continuously improving teams competence and capability.
• Manage, plan, control and achieve annual budgets for various units in the Cellar and ensure proper stock controls are in place as per policy / procedures.
• Ensure adherence to the annual maintenance plan of all equipment within department.
• Management of quality management systems for ISO 9001, FSSC, HACCP within Heineken Beverages framework
• Ensure and maintain the integrity of the sensory and organoleptic profile of products.
• Participates regularly in cross functional interactions /problem-solving with other departments to ensure production plan is adhered to optimization opportunities are harvested.
• Liaising with buying departments to ensure the correct product ingredients and lead times are adhered to.
• Establish a positive and disciplined environment with the workers and manage all HR issues (including people performance) within the department.
• Manage and control administrative matters and SAP systems within department.
• Willing to stand in to perform work when one of unit managers or controllers is absent.
• Actively participate in daily and weekly meetings as set in Leader Standard Work practice.
• Must be able to work under pressure and see to queries within time associated with cellar department.
• Innovation and business improvements in support of operational and strategic goals.
• Optimize use of utilities (water in particular) and implements proper waste management practices to assist in brewing a sustainable world, through a high hygiene standard environment.

The successful candidate must have the following experience/skills:

• A relevant BSc degree, Engineering or equivalent qualification.
• A minimum of 5 years cellar experience and knowledge within the operations / production environment.
• Display in-depth knowledge of bulk planning methods and procedures.
• Display a high level of energy to persist with tasks.
• Ability to plan tasks and allocate time to prioritise and building in contingencies for the department.
• Ability to organise resources and effectively delegate tasks to subordinates.
• World Class Manufacturing best practices knowledge and implementation experience
• People management and leadership skills.
• Driven to provide efficient and quality standard of service to customers.
• Proven computer literacy in SAP & MS Office (Outlook, Word, Excel) on advanced level.
• The successful candidate must be high in innovative thinking, troubleshooting and have ability to provide creative solutions to `business, site and departmental challenges

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KEY RESPONSIBILITIES

Process & Control Management

• To ensure business processes and controls are appropriately designed, constructed, implemented and maintained.
• Jointly drive with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology and HEINEKEN Enterprise Process Model (HEPM).
• Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.
• Ensure PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.

Control Monitoring

• To monitor and test control effectiveness and drive the implementation of remediating actions.
• Ensure that the effectiveness of controls is monitored and/or frequently tested.
• Be responsible for putting the appropriate actions in place (agreed with Management). Track and monitor the progress of remediating activities.

Process Improvement

• To embed a process improvement culture, drive process and control improvement and realise benefits.
• Drive a culture of continuous improvement, benchmarking and innovation.
• Build process improvement capabilities through training and people development.
• Challenge existing processes to identify improvement opportunities using benchmarks and external best practices.
• Quantify financial benefits and costs associated with improvement ideas. Analyse impact of changes on processes and ways of working.
• Implement process improvements and inform Local Management about the progress on a regular basis. Ensure that the global process improvement methodology (Lean / Six Sigma) is applied.
• Evaluate the success of the improvement projects and the benefits realised.

Risk Management

• To lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.
• Drive the implementation of a comprehensive Risk Management (RM) framework.
• Identify relevant risks for the business. Analyses, measures and evaluates risks.
• Conduct Risk Assessment through running risk workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks.
• Develop specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.

Fraud Management

• To improve fraud prevention and detection and support fraud investigation when required.
• Raise fraud awareness through promoting the ‘Speak-up’ procedures.
• Drive fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing.
• Discuss and support incident assessment, following the Anti-Fraud procedure (P&CI may be requested on an exceptional basis to investigate specific fraud incidents that are related to business process controls).
• Support fraud investigation when requested by Local Management, Global Legal Affairs or Global Audit.

Compliance Management

• To provide assurance that processes and controls are designed, implemented and operating in line with the relevant policies, procedures and HEINEKEN Rules.
• P&CI is informed about policy changes and assesses the impact on existing control frameworks. Provide advice, support and challenge during the implementation of policies (global & local).
• Register, track and log policies & procedures. This includes the review and challenge of the self-assessment activities.
• If requested, provide advice, support and challenge to the design of policies (global & local).

Assurance Activities

• To support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.
• Plan, lead and execute audits to evaluate the risks and the established controls in all business processes in NewCo
• Work with Global Audit to ensure a consistent and efficient audit plan is adopted.
• Support and/or execution of audits in global audits (inside or outside of the OpCo) at the request of the Audit Committee, via Global Audit.
• Support the audit through providing information or specialist input where required (Local P&CI team members may perform controls testing or other audit activities on behalf of Global Audit when agreed with OpCo FD/FM).
• Define and execute remediation plans (in agreement with Management). Track and monitor the progress of remediating activities.
• Work closely with external auditors in respect to the Financial Controls Audit to enable reliance on the work of internal audit, thus driving reductions in the overall audit fees.

EDUCATION & EXPERIENCE

• A Bachelor's degree in Finance, Auditing or equivalent
• Six Sigma
• 5 - 10 years experience within internal audit, including experience of operational audit and risk management, preferably in an FMCG industry
• Experience in a global organsation would be advantageous
• Business experience in line manager role is an advantage.
• Proven success in influencing management and performing Management controls reviews, providing strong effective business-oriented recommendations.
• Development and leadership of projects based on risk evaluation and/or business consulting.
• Broad knowledge of internal controls.
• Knowledge of developing audit programs and budgets.
• Solid experience in process analysis.
• Solid experience in Creation of Policies and Procedures.
• Leadership capabilities and ability to communicate effectively, including excellent report writing skills.
• Ability to collect and analyze complex data, evaluate information and systems and reach logical conclusions.

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Key Responsibilities

• Provide strategic HR partnership with business leaders
• Providing people direction to maximize performance, sound employee relations, High staff morale and devise functional strategy to unlock full potential of the talents through diversity and inclusion
• Contribute to the HRLT meaningfully to drive the people agenda for the overall business success and to maximize shareholders value, Opco profitability, market share and drive optimum cost efficiencies
• Work with the departmental heads to design fit for purpose org structures
• Develop job profiles and arrange job evaluations as and when necessary
• Facilitate rollout of functional competencies in area of responsibility
• Train manages and employees on HEINEKEN behaviours and values
• Assist departmental heads to interpret climate survey results and develop action plans
• Coach managers and employees on the use of the performance Management systems
• Co-ordinate objective setting sessions with departmental plans
• Co-ordinate calibration sessions in areas of responsibility
• Ensure that departments set SMART objectives in areas of responsibility
• Prepare performance trend report and coach managers on the execution of performance improvement initiative
• Work with departmental managers to identify future talent needs and prompt the People & Organizational Development team
• Support hiring managers to fill vacant positions by utilizing fit for purpose sourcing methods
• Manage the recruitment process to ensure completion of recruitment activities within targeted timelines
• Provide guidance to hiring managers on employment equity targets
• Prepare a regular talent analysis report
• Execute all types of employee exists
• Conduct exist interviews for middle and senior managers
• Work with the departmental heads to design fit for purpose org structures
• Attend departmental meetings regularly
• Assess customer needs and recommend interventions
• Develop sound relationships with internal customers
• Perform other duties as required from time to time
• Manage Dispute and Grievance procedures
• Negotiating Collective bargaining agreements with the union
• Overseeing dispute resolution involving employees, management and unions
• Advising management on issues regarding union-management relations, such as contract negotiations
• Handle CCMA matters (Conciliation, Arbitrations, reviews, Condonations, Rescission and Mediation
• To ensure that robust Employee Relations policies are developed and implemented in alignment with the Group HR strategy and business needs
• To monitor labour legislation developments and implement appropriate strategies to ensure compliance and minimize business risk. 
• To build and maintain excellent relationships between management, employees and employee representatives.

Education & Experience

• A Barchelor's degree in Human Resources, Psychology, Humanity, Business or any other related field
• 8 years experience in Human Resources, or in an Organisational Development/Effectiveness environment.
• 3+ years specialized experience in one or more of the following: Learning, Organisational Development & Design, Change Management, Organisational Effectiveness, Talent Management, Diversity, Well- being, Reward, HR Generalist
• Above-market/Regional and Global Experience as HR Business Partner preferably in a FMCG company
• Sound knowledge of HR trends, best practices and procedures as well as appropriate labour legislation, e.g. Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act, etc.
• Successful Industrial and Employee Relations with a successful CCMA track record
• Good business acumen and successful problem-solving experience leading to lasting employee relations solutions within a business.
• Track record of effective leadership practices – leading self, others and teams
• Computer literate and technologically savvy in the general office management systems e.g.  MS Office as well as HR Information Systems e.g. SAP Specific Company or Industry Knowledge

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Purpose of the Job:

The Spirits Intrinsic Material Specialist is responsible for: 

• Execute lab trials under the guidance of the Lead: Spirits Excellence.
• Assist with product renovation and new product development (brandy, aperitifs, white spirits, and liqueur).
• Intrinsic Centre of Excellence Lab management.
• Spirits sample management.
• Coordinate the approval process of neutral C Spirits used in Manufacturing.
• Ensure effective communication with internal customers and stakeholders. 
• Maintain and update Brand technical footprint and assist with document control.

Key Performance Areas:

• Complete trial blends for Spirits, Whisky, Aperitifs and Spirits Liqueurs prior to large scale production.
• Execute lab scale distillation for trial purposes.   
• Prepare samples for shelf life and consumer testing in accordance with recipe developed by Lead: Spirit Excellence.
• Coordinate and submit samples for chemical and sensory analysis for experimental trials and problem-solving purposes.
• Preparation and tracking of domestic and international samples for all Spirits and Liqueur products.
• Set up and coordinate sensory evaluation for the Centre of Excellence tasting panel and other ad hock tastings needed.  
• Efficient cleaning of the lab and glassware and Management of lab stock.
• Coordinate the approval process of ‘’control’’ references samples within the Centre of Excellence / Manufacturing space.
• Communicate analytical and sensory results to internal customers and stakeholders. 
• Assist in operating the pilot plant for Ad Hoc Projects (Centre of Excellence) that will be run under guidance and instruction of the Lead: Spirits Excellence
• Assist the Lead: Spirits Excellence with technical audits.  

Job Requirements:

Education

• Relevant tertiary qualification (Food Science, Oenology, Distillation)
• NQF5 level 

Experience 

• 2 - 3 Years in the food and beverage industry. 
• Spirits Production experience (Distillation / Blending) will be advantageous.  
• Spirits product sensory evaluation experience and training.
• SAP Experience.   
• Proficient in Microsoft excel. 
• Problem Solving skills.

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Key performance areas include (but are not limited to):

• Manage security operations and access control, ensure effective control measures are in place
• Perform and assist with incident investigation and identification of root cause and corrective and preventative measures
• Coordinate an effective Hazard Identification and Risk Assessment system
• Liaise with Emergency Services
• Ensure compliance and coordinate the Integrated Safety, Health, Environmental, Risk and ISO System
• Contribute towards HSE departmental goals and improvements to achieve best practices and standards
• Coordinate the site‘s safety and environmental meetings and standards
• Responsbile for contractor management and ensuring compliance
• Conducts training, awareness and orientation overviews and induction for staff and visitors
• Lends support into the Food Defense team activities
• Ensure compliance to OSHACT and ISO14001, 45001 and related standards
• Detecting, measuring, monitoring and reducing of non conformances
• Drive optimisation and improvement of HSE systems and proccesses which enhance safety, compliance and reduce risks
• Provide support and guidance to all staff, visitors and contractors so as to minimse injuries and incidents and non conformant behaviours.
• Drives and evaluate the effectiveness of the emergency response plans and loss prevention systems
• Champions adherence to relevant HSE Policies, Procedures, Work instructions and SOP's.

The successful candidate must have the following qualifications, experience, skills and attributes:

• Minimum of Grade 12.
• SAMTRAC or equivalent qualification/certification.
• Relevant National Diploma or Degree will be highly advantageous
• At least 3 – 5 years’ relevant experience
• Sound knowledge of relevant legislation and risk control standards i.e. OSH Act; Fire Prevention Standards; COID Act; Municipal & Building regulations; SABS codes; etc.
• Sound knowledge of H&S; Food Safety; Quality & Environmental Management Systems
• Ability to plan, organize, co-ordinate and facilitate
• Strong investigative and initiating skills
• Ability to perform risk assessments
• Ability to work independently and under pressure
• Ability to influence management to follow risk management strategies
• Networking skills (ability to engage stakeholders).
• Influencing/ motivational skills
• Leadership skills
• Team player with strong relationship building ability
• Own reliable transport essential