Job Opportunities at Sanlam

What will you do?

• The Compliance Officer is responsible for assisting the Compliance Manager in ensuring the implementation and maintenance of an effective and well-monitored regulatory compliance framework within Sanlam Retail Affluent, with a specific focus on Glacier. 

What will make you successful in this role?

The following outcomes will be expected to be achieved by the Compliance Officer. 

• Identification and risk rating of applicable laws and regulations
• Implementation and maintenance of the compliance framework and processes 
• Compliance risk assessments, development and implementation of compliance risk management plans 
• Developing and maintaining compliance monitoring plans 
• Conducting compliance monitoring 
• Compilation of internal and external compliance reports 
• Implementation of remedial action 
• Review regulatory training material to ensure that training requirements are met 
• Provide compliance training
• Presenting to and engaging the relevant business areas on compliance feedback and corrective action 
• Provide guidance on regulatory developments and group policies  
• Assist with the promotion of a culture of compliance and awareness within Glacier by actively participating in compliance projects and training initiatives
• Working knowledge of the legislation
• Analyse and interpret regulation and legislation
• Ability to advise on legislation and understanding the impact that it has on business
• Ability to comment on regulatory developments and advise business on changes
• Ability to interact with industry bodies on legislation
• Timeous involvement in key regulatory  projects in order to pro-actively provide compliance guidance to business

Qualification and Experience

• FSCA  recognised qualification 
• FSCA approved FAIS Category III Compliance Officer 
• Applicable regulatory exams
• Minimum of 3 years experience in compliance 
• Member of the Compliance Institute of Southern Africa – Certified Compliance Practitioner (CPRAC) designation would be advantageous 
• Working knowledge of the Generally Accepted Compliance Practice Framework

Knowledge and Skills

• A strong working knowledge of the financial services industry and its regulatory environment (e.g. FAIS, FICA, LTIA, PPR, POPIA etc)
• A thorough understanding and knowledge of development and execution of compliance risk management and monitoring plans
• Decision making skills
• Technical professional skills
• Report writing skills
• Presentation skills 
• Negotiation/Influencing skills
• Planning and organising skills
• In depth understanding of Category III Financial Services Provider 

Behavioral Competencies

• Ability to work well under pressure, independently and as part of a team
• Relationship building 
• Communication (both written and verbal) 
• Thorough and detail minded
• Results oriented 
• Analytical thinking and problem solving 
• Leadership and self-confidence 
• Client service orientation 
• Computer literacy 
• Attention to detail 

Core Competencies

• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently

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What will you do?

• Responsible for entire handling of death claims in terms of collection of all appropriate information, liaison, assessment, administration and the finalisation process. 

What will make you successful in this role?

• Record adjustments (e.g. asset in estate).
• Requesting information regarding outstanding requirements.
• Recommendations regarding claim decisions (legality of claim, premium position, fraud and distribution of Fund proceeds) to team leader and make own recommendations. 
• Preparation of Fund cases for Forum decision.
• Preparation of a finalised claim (payment and decline).
• Communicating decisions regarding the distribution of Fund proceeds. 
• Handling claimant enquiries.
• Administration of death claim proceeds for reinvestment (Sanlam New Business and other companies).
• Compiling summaries for Legal Department where legal input required.
• Requesting information and/or calculations from Actuarial, Policy Renewals and Policy Instalments.
• Recommend allocations regarding Fund death benefit distributions by (1) trace & identify dependants (2) equitable distribution among them (3) determine mode of payment and if payable to trust/guardian or direct to dependant.
• Draft summary for Section 37C Sub committee of the Board of Trustees when disagreements/complaints received. Summarise final decisions to provide to the Board of Trustees.  
• Draft letters when referring dependants/complainant to the Pension Fund Adjudicator.

Knowledge:    

• Knowledge of death claims process
• Managing and setting up emails
• Fund Legislation
• Product knowledge (individual life policies)
• Claims policy knowledge
• Financials enquiries

Skills:    

• Computer skills 

Qualifications:    

• Grade 12 (with Mathematics/Accounting)
• 3 years Degree/ Diploma

Experience: 

• 3 years experience in Death Claims.  

Competencies: 

• Flexibility and adaptability
• Problem solving
• Influencing/Gaining commitment
• Communication Skills (written and verbal)
• Planning and organising

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Personal Attributes

• Self-development - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently

Closing date: 31 July 2022