Job Opportunities at Fidelity Services Group

Job Description
Introduction

• The successful incumbent will be assisting the Installation Technician with installation, maintenance and upgrading security systems as per company guidelines.

Minimum Qualifications and Experience:

• Matric or relevant qualification
• 1-2 yrs. relevant experience
• Valid PSIRA – Grade C
• Valid Drivers License

Main Duties:

• Adhere to installation instructions received by the Technician
• Assist in maintaining equipment, cabling and tools in a neat and orderly manner
• Assist in all aspects of installations/servicing/ repairs in accordance with the guidelines
• Ensure the disciplinary code is adhered to at all times
• Uphold Standing Operating Procedures
• Maintain agreed on targets
• Maintain performance targets
• Uphold a high standard of service excellence
• Maintain compliance - Occupational Health and Safety Act
• Ensure SOX compliance

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Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Duties:

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

Competencies (Technical & Behavioural)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing

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Main purpose of job:

• Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of Paradox, DSC, CADDX, IDS alarm systems, and CCTV systems advantageous
• Matric

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s licence

Duties:

• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Drive for results
   

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Job Description

• Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, grow the branch, meet deadlines, achieve budget, and endeavor to reduce crime levels.

Minimum Qualifications and Experience Required:

• Post matric qualification in general management advantageous.
• A sales, Marketing, or Management diploma is advantageous.
• Financial knowledge of budgets forecasting and P & L.
• Grade B Security Certificate.
• 3 years minimum experience, at mid-management level.
• Experience in managing people
• Experience in the security industry
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Knowledge of operations, sales, technical and administrative
• Valid driver’s license with own reliable vehicle.

Main Duties:

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, and operating and sales budgets for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branches in accordance with Finance.
• Manage branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality, and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer-focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch are sustained
• Drive a community-driven proactive service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational area managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety, and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices, and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in customer perception surveys
• Drive a strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/proactive communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with the branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR-related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify LSS and bulk sale opportunities
• Generate proposals for bulk business/LSS sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of LSS schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and the financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Integrity and trust
• Caring about direct reports
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Job Description

• Regional Manager Cash Processing Operations - KZN INLAND
• Fidelity Cash Solutions in KZN
• Reporting to: Cash Pro Executive
• A Regional Cash Processing Operations Manager is required to manage all the day to day activities of the Cash Processing facilities in his / her sphere of responsibility and to align it with the overall objectives of the division and the company as a whole.
• The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric Certificate or equivalent
• Grade A PSIRA registration and accreditation
• Clear criminal record
• Preferably a formal banking qualification or course with reference to cash processing
• Computer literacy within MS Office software
• Own transport (must have own transport and a valid unendorsed driving license)

Key Performance Areas: (Not totally inclusive):

• The primary duty of a Regional Cash Processing Operations Managers is to optimise the resources (staff and equipment) at his / her disposal to achieve the company’s goals, to minimise exposure and maximise returns.
• He / she is responsible for the management and maintenance of the income and expenditure of their region, within the guidelines of the pre-determined budgets and be able to explain any variances.
• The appointment of new staff, training and retraining of new and existing staff and the retention and development of staff in his / her region.
• Planning, assigning and directing daily, weekly, monthly and annual duties and supervising all those activities to ensure that the staff and the business grows and develops.
• The regional manager has to oversee middle and junior management in his / her region and ensure that all managerial functions are being fulfilled and performed effectively and efficiently within the boundaries of the company’s disciplinary code.
• The regional manager must guide, motivate and mentor the entire workforce in his region and ensure that they work towards a common goal. Maintain good relations between Fidelity Cash Solutions and our internal and external clients with regards to cash processing services rendered.
• Liaising daily with management on various operational issues and financial issues.
• Ensuring that all HR and payroll related queries are dealt with promptly.
• Managing disciplinary process.
• Submitting relevant weekly, monthly and general reports to management and/the clients.
• Investigating incidents and reporting on such.

Skills required:

• Exceptional managerial and organisational skills.
• Excellent written and verbal skills, at all levels.
• Ability to work long hours, with strict deadlines and in high risk, pressurised situations.
• Very flexible.
• Ability to direct employees, delegate work based on individual’s skills and qualifications.
• A regional manager must also have good computer skills and must have sound knowledge of the different product types processed within Fidelity Cash Solutions (FCS) division.
• Strong sense of time management and good prioritisation skills / abilities.
• Immense knowledge about the greater financial sector in which they operate.
• Up to date with all the policies, procedures and regulatory requirements of the industry.
• Excellent interpersonal and communication skills, at all levels.
• Ability to motivate and a strong team player.
• Be able to promote co-ordination / co-operation with internal and external stake holders.
• Strong decision making ability.
• Well versed with all the relevant IT related packages used in the industry.

Other personality attributes:

• Must be highly motivated, proactive and enthusiastic.
• Ability to follow instructions.
• Well presented.

Core competencies:

• Analytical & critical thinking skills.
• Goal setting.
• Driving & managing change.
• Results driven.
• Communicating direction.
• Development of others.
• Self-development.
• Communication skills.
• Customer focus.
• Team player.

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Job Description
QUALIFIED GENERAL MECHANIC

• The above position is vacant at the Witbank Branch, reporting to the Regional Manager. The purpose of the position is to repair the company vehicles when needed.  Possible candidates should reside with the Witbank/Middelburg area.  Salary will be negotiable.

Key areas of responsibility will include:

• Mechanical repairs to petrol and diesel vehicles.
• Attending to breakdowns at all hours.
• Must have own tools to work with.
• Must have own reliable transport.
• Must have good knowledge of fleet management.
• That all vehicles are inspected on a weekly basis and all supporting documents are filed accordingly.
• Be prepared to work long hours and attend to break downs after hours.

Qualifications, experience and other competencies:

• Grade 12 qualified
• Qualified i.e. Trade test passed for petrol and diesel mechanics (Will be advantageous)
• Valid code 10 driver’s license
• Minimum 2 - 5 years’ experience

Core Competencies:

• Experience in mechanical repairs - for both Diesel and Petrol.
• Good communication skills

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Job Description

• Site Manager – FSS Durban 
• The position of a Site Security Manager is vacant in Durban reporting to the Regional Manager. 
• The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met (as per the SLA) at all times.  To ensure the posting of Security Officers at the Site and to ensure that pro-active measures are taken in securing the premises.

Experience, Requirements and Qualifications:

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 3-5 years experience in a management position at a shopping complex
• Staff Management experience essential.
• Computer literacy and very strong Admin Skills.
• Must be physically fit and in good health.
• CCTV Camera Management and Equipment monitoring and Control.
• Must reside in Cape Town or willing to relocate on own cost.
• Incumbents should be prepared to work shifts if and when required and do site visits after hours.

Job Description / Key Performance Areas: (Not totally inclusive)

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Client
• Compiling, distribution and communication on daily, weekly and monthly reports.
• Compiling, distribution and communication on all Incident, Accident and Investigation reports.
• Obtaining of statements of all Investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.
• General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
• Managing all projects concerning new business and ensuring the smooth take over thereof.
• Ensuring that all HR/IR related queries are dealt with promptly and professionally.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend all meetings with FSS Management and with the Client.

Competencies Required and Personality Attributes:

• Be proactive and innovative.
• Strong Leadership Skills and Management Competencies.
• Must be assertive, honest, professional and reliable.
• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Customer/Client Focus
• Driving and Managing Change.
• Development of Others
• Teamwork, Deadline and results driven