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Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adve...
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Job Description
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
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Job Description
Duties and Responsibilities:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability.
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
- To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
- To deliver exceptional customer service to ensure the best customer experience.
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning, and administrating payroll properly
- To inspire, motivate, develop, and hold people accountable appropriately.
- Align team members to Company culture and create fun.
- Implement all company policies and procedures.
- Maintaining health & safety practices
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
- Delivering results and meeting customer expectations
- Follow instructions and procedures.
- Leading and supervising
- Achieving personal work goals and objectives
Minimum Requirements:
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum.
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Job Description
- Our Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives.
- The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively seek relevant information in order to effectively support the overarching customer objectives & ensure the delivery of a world class customer service.
- It's important that we find individuals who are a great fit for our business. The ideal candidate will be a team player, have a high attention to detail and enjoy working in a fast-paced and high-pressure environment. This is a fast-changing role with evolving expectations, and we are looking for someone who has a natural aptitude for customer data and problem-solving capabilities to push the boundaries. We're looking for people who embody our values of Trust, Innovation & Passion and aren't afraid to challenge the status quo.
Key Duties
- Responding to and resolving all customer queries and complaints via active inbound channels: Calls, Email, SMS, Whatsapp & Live Chat, as well as social media platforms and Google reviews.
- Dealing with internal and external customer queries and complaints in an effective and efficient manner according to the processes and policies that have been set out.
- Direct customer queries and complaints to the relevant stakeholders when needed or sourcing information required to resolve the case.
- Accurate and timely completions of administrative tasks.
- Effective stakeholder management.
Job Requirements
Knowledge & Experience
- The minimum educational requirement is Matric / Grade 12. Please provide a transcript of your final marks.
- Minimum 2 years’ experience in a customer-facing environment.
- Minimum 2 years’ experience in a customer service / customer experience role.
- Preference will be given to candidates with community management experience, Google Reviews and Hello Peter.
- Retail experience would be advantageous, but not essential.
- Entry Level MS Office with focus on Outlook, Word, and Excel.
- Experience on any contact center systems advantageous: Salesforce Service Cloud, Freshdesk, Zendesk, etc.
Competencies
- Passionate and proactive customer problem solver.
- Strong administration skills.
- Team player.
- Attention to detail.
- Time management.
- Language – fluent written and verbal English, with additional languages being advantageous.
- Key Performance Areas
Customer Engagement
- Effectively and efficiently resolve customer queries and complaints in line with our Company Values and Brand Promise.
- Owning the role of problem solver on behalf of the customer by demonstrating commitment to finding resolution to queries and complaints.
- Follow appropriate escalation channels to support quick resolution of queries and complaints.
Teamwork & Collaboration
- Ability to work collaboratively as part of a team.
- Build strong working relationships with cross-functional teams, as this role will engage with many stakeholders: BI, IT, Brand Marketing, CRM Agency, Digital Department, Online Commerce, Legal & Compliance, Analytics Partners.
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Job Description
- Our Marketing department is in search of a Brand Lead to join their team to manage the Cape Union Mart portfolio. The successful candidate will initiate, support, coordinate, manage, and report on key marketing projects; aligning with the annual brand strategy, to ensure sustainable markets and continuous customer growth to attract, retain and inform the customer.
Duties and Responsibilities:
- Project manage the media strategy to ensure the inclusion of targeted publications to drive new market acquisition
- Drive the development of creative concepts to acquire new markets
- Plan, brief and execute marketing campaigns
- Database growth through marketing initiatives
- Support PR in executing the influencer & event strategy
- Develop data-driven strategies to enhance the customer’s in-store and online shopping experience
- Strategize and project manage the customer journey through brand campaigns and marketing touch points
- Brief and coordinate research via external and internal stakeholders to identify opportunities for customer acquisition and retention
- Marketing of loyalty programme through marketing channels
- Drive collaboration within the team to ensure a culture of excellence for pre and post campaign deliverables
- Manage external and internal suppliers and freelance resources, to meet deliverables within deadline
- Reporting and reviews
- Strategize and implement media collaborations to build meaningful connections with our customers
- Drive the "Goodvertising" narrative through all marketing channels with internal and external stakeholders
- Drive destination strategy narrative throughout the marketing strategy
- Establish processes and project manage timelines to optimize the work flow of the team
- Drive SOP to ensure consistent delivery of outputs
- Relationship management of internal and external resources to deliver outputs within deadline and budget
- Budget management (Executing within stipulated budget)
- Submission of budget reconciliation on deadline
Requirements:
- Grade 12
- A relevant tertiary qualification (diploma or degree) in Marketing
- Retail experience is essential
- Minimum of 3 years’ experience in a Senior Marketing position
- Experience with project managing a team
- ATL experience essential
- Budget management essential
- Computer literacy (Intermediate MS Excel, Power point, and Word)
- Drivers’ licence
- Numerical skills
- Organisational skills
- Service and customer orientated
- Negotiation skills
- Presentation skills
- Interpersonal skills Strategic thinker
- Analytical Skills
- Proactive and assertive
- Relationship builder
- Team Player
- Passionate
- Business-minded
- Attention to detail
- Ability to work under pressure and independently
- Deadline oriented
- Business acumen
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
- Create an inspiring environment. Have fun.
- Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
- Ensure all out going stock/ items/ scripts are scanned and paid for.
- Process all loyalty cards including those of accelerated partners.
- Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
- Report customer compliments and complaints to management.
- Attend to all customer stock queries and ensure that they dealt with and resolved.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
- Problem solving
- Trustworthy and honest
- Time management
- Exceptional customer service
Minimum Requirement.
Essential:
- Matric or Equivalent
- Up to 6 months retail experience
Special conditions of employment:
- Clear Credit and Criminal record
- Willing and able to work retail hours.
- South African citizen
Advantageous:
- 1 year work experience within retail.
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Job Description
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Method of Application
Use the link(s) below to apply on company website.
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