Job Opportunities at Absa Group Limited (Absa)

Job Summary

• Lead First Line Governance & Control team in the managing of the risk profile through evaluating, responding and monitoring of operational risk in line with Operational Risk Framework.

Job Description

Accountability: Governance and Control

• Set Non-Financial Risk Appetite for the area, and monitor adherence thereof
• Assist the business to pro-actively manage issues and emerging risks.
• Responsible for optimal combined assurance plan, and governance and delivery thereof
• Ensure a control approach that is fully aligned to business priorities both structurally & functionally

Accountability:  Drives the strategy to  achieve first line of defence governance excellence

• Set up and manage Governance & Control for the area to achieve excellence through well-defined scalable and easily replicated risk management processes.
• Implement and maintain effective governance structure within Everyday Banking and product area
• Manage Policy and Standard rollout and compliance for the area.
• Accountability for the oversight and the engagement with multiple functional areas that include; Governance and Control, Conformance, Operational key risks (Resilience, etc.), Audit, Compliance and with a view on current trends and future projections.
• Accountable for the monitoring, implementation and reporting of Anti money laundering policies with Cards business across the portfolio.
• Aligns the risk profile of Business Area through continuous interaction with internal and external stakeholders – providing a balance between operational efficiency and the accepted level of risk appetite.
• Institutionalizes a culture of continuous improvement in risk management through risk awareness, Learning, Development and Communications.

Accountability: Stakeholder engagement 

• Be the point of entry for interactions with the key business stakeholders on control management.
• Position and communicate standards, requirements and initiatives with the relevant stakeholders
• Actively drive a plan for all control matters affecting the business
• Liaise with senior executive stakeholders and stakeholder groups

Accountability: Reporting 

• Risk and Control reporting for the business includes the Operational Summary for the Business ME and Strategic Updates at a business level.
• Group Operational Risk reporting (e.g. CPA,MCA,RCAs, Operational KRIs, etc.).
• Implementation of innovative reporting and tracking mechanisms for tracking of all assurance issues etc.
• Drives the reporting on progress updates for operational excellence and control remediation issues.

People management 

• Recruit the right people.
• Develop, motivate and manage people. Recognize performance, provide appropriate interventions and opportunities, and address poor performance.
• Equip team to deliver based on a high performance culture.
• Provide strategic direction to the team in line with the strategic direction of the Group.
• Establish and maintain a succession plan for the key roles in the area and review and approve succession plans

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption in terms of legal methodology, governance and delivery objectives. To provide highly specialised legal advice and support to the dedicated area of support.

KEY ACCOUNTABILITIES

Accountability: Leadership & Management

• Demonstrates strong relationship management skills with clients
• Plan and manage projects and matters through to completion, including around resourcing
• Contribute to the development and implementation of team objectives and strategy, and provide high quality support to the business as required by interacting with different legal and business stakeholders.
• Work independently with minimal supervision and demonstrate the ability to supervise where appropriate

Accountability: Commercial

• Demonstrate strong analytical skills and solve complex problems creatively and effectively
• Drives good cost control behaviour, especially around external spend, consistently delivers against a broad range of competing target
• Manage external counsel and represent AGL on relevant industry forums and professional bodies where required
• Drive innovation and development of digital capabilities where required
• Add value in commercial as well as technical discussions, and provide training that is beneficial / informative to internal clients 

 
Accountability: Risk and Control: 

• Actively raise the profile of the Legal function and improve on Legal Key Risk
• management and awareness by embedding legal policies and control requirements in all areas of the business.
• Provide appropriate challenge and equally be robust in the face of challenge | Risk and Control: Build strong risk partnerships with colleagues in other functions (especially key control areas)
• Fully understands the role of Legal in AGL and how it interacts with other functions and the business.

Accountability: Teamwork: 

• Proactively collaborates across different teams and geographies within Legal to break down silos
• Provide objective and constructive feedback and openly shares knowledge and expertise

Accountability:  Technical

• Acts as a trusted adviser to business and other infrastructure areas, and understands market and legal developments and their impact on business
• Contribute to industry-wide initiatives and have a good network amongst peer group externally

Education and Experience:

• The prospective candidate should have the requisite legal qualification and a minimum of ten (10) years post admission experience as well as being an admitted attorney of the high court.
• Experience in matters of a commercial and contractual nature will be valuable including the drafting, negotiating and reviewing and vetting of various types of agreements and contracts across the Group. Exposure to various bodies of legislation across an array of jurisdictions including local, regional and international legislation and providing advice across the geographical footprint and various business areas of the Group in respect of such legislation. 
• Previous experience and exposure to Intellectual Property matters will be advantageous as well exposure to commercial, financial and regulatory matters and various types of entities in the private and public sector which the Group may engage and contract with.  
• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption in terms of legal methodology, governance and delivery objectives. To provide highly specialised legal advice and support to the dedicated area of support.

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)

go to method of application »

Job Summary

• To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs.

Job Description

• Administrative and operations support and advice: Provide specialist administrative and operations support and advice against standard operating procedures 
• Ad Hoc duties: Provide support to customers and team as required on an ongoing basis 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Overall job purpose

• This is a non-life insurance specific role within the Corporate Actuarial team. The candidate will support the Actuarial Manager with reserve calculations, IFRS 17 implementation, capital management and regulatory reporting.

Education and experience required

• A Degree in Actuarial Science (Honours degree would be advantageous)
• At least 3 years actuarial work experience within the non-life insurance industry with good exam progression towards qualifying as a Fellow actuary
• Experience in extracting and transforming data and designing automated processes
• Advanced programming in SQL, Python or VBA (would be advantageous)
• Experience in non-life reserving techniques
• Good understanding of IFRS 17 requirements and experience with IFRS 17 calculations (would be advantageous)
• Good understanding of the SAM Financial Soundness Standards for Insurers (FSIs) and experience in performing capital calculations

Knowledge and skills

• Strong analytical skills with the ability to take on complex problems
• Good understanding of insurance policy administration and financial systems
• Comfortable adapting and responding to change
• Excellent time management skills with the ability to prioritise deliverables and manage stakeholder expectations

Key accountabilities

Reserving

• Build processes and data extracts to feed into reserving calculations, including IFRS 17 calculations
• Have a good understanding of the policy administration system and corresponding data flow into financials
• Monitoring reserve development experience and collaborating with key stakeholders to ensure understanding of trends and impacts on the business
• Communicate results to key stakeholders

Regulatory Reporting

• Operate the SAM regulatory capital model
• Maintain and further develop the Python code underlying the model
• Have a good understanding of policy administration system and data flow into financials
• Communicate results to key stakeholders
• Continuous improvement and automation of the various models

Own Risk and Solvency Management (ORSA)

• Operate the ORSA projection model
• Set and monitor quantitative risk appetite metrics
• Perform stress and scenario testing as part of the Company’s ORSA processes
• Maintain the ORSA model and identify areas of improvement
• Communication of results to key stakeholders

Education

• Bachelor's Degree: Actuarial Science
   

go to method of application »

Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist human resources expertise.

Job Description

• Commercial awareness and strategic partnering: Demonstrates a deep understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
• Uses business acumen/perspective to translate the Business Unit strategy into a clear people agenda within the direction set by the bank and global People function for a business with multiple core lines of business.
• Is a strategic partner to the Business Unit CEO’s/functional leaders in a fast moving, complex and developing environment.
• Uses analytics, data and trends both internally and externally to diagnose Business Unit issues and recommend effective solutions.
• Manages external networks and is well connected in the appropriate bodies to shape the external perception of Absa Group Limited to be in a position to attract the best capabilities to the organisation and have influence in the market place.
• Articulates strategy and is able to translate into actions and results for the function.
•  Trusted Advisor: Owns the relationship with the Business Unit leadership as a trusted advisor.
• Exemplary coach and sounding board to the CEO and other senior leaders in the business.
• Demonstrates influence and credibility with senior leaders across the business.
• Actively assists the CEO to build the effectiveness and develop the top team appropriately.
•  Ownership of the end-to-end HR delivery: Operates as the relationship manager for the customer base and is responsible for broking People Specialist and Operations to execute on the defined people strategy.
• Works with the Business Unit leadership to identify and develop talent and robust succession for the area.
• Has a high level of focus on customer relations. Drives a culture of customer centricity and responsiveness across all People Function teams.
• Able to prioritise, manage and lead a team of specialist to deliver across a Pan African agenda.
• Drive the delivery of key People initiatives through employing the appropriate change and project management disciplines across the People value chain.
• Takes the business priorities and translate these into People Strategies and takes end-to-end ownership for delivering the following key People processes to their client by undertaking the following:
  •  Translate business strategy into people strategy and ensuring that workforce planning is embedded whilst providing People analytics that deliver relevant insights.
  •  Support and drive major change and People Function Projects.
  •  Specify capability gaps and define talent pools in conjunction with the Functional Leader. Takes ownership of strategic resource planning and delivery and participate in executive and senior role hiring.
  •  Takes responsibility for Business Unit talent reviews, succession planning activities and talent and capability development.
  •  Deliver Leadership and Learning programmes via specialists, specifies internal capability gaps and ensure relevant assessments, development and coaching in place.
  •  Drive the Business Unit reward and performance strategy and provide input and manage the executive compensation and ownership of pay cycle and reward plan delivery.
  •  Ensure effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the People Operations planning and service quality management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
• SAP ABAP skills with preferable experience on SAP CRM and ERP

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

• Absa Investment Management Services.
• 5years experience.
• Drafting and execution of the Absa Investment Management Services (AIMS) communication and marketing strategy.
• Reputation and crisis management communication. Generation and distribution of regulatory investor communication e.g. Policy documents, Quarterly statements, Guaranteed Maturities letter, Living Annuity letter, Tax certificates, Section 14, Regulation 28 etc.
• Composing and distributing operational, financial adviser and investor communication relating to business as usual, regulatory changes, projects, product launches, ballots (mergers, amalgamations, switches etc.) and marketing campaigns.
• Production, updating and uploading of product and maintenance forms and brochures on websites.
• Perform content audits of public and adviser websites.
• Manage service providers. Provide bi-weekly and monthly report. Work with the following products - Retirement Annuity, Pension, Preservation, Living Annuities, Exchange Traded Funds, Fixed Term Investments, Tax Free Savings, Personal Share Portfolios.  Microsoft Office Suite.
• To provide specialist advice and support in area of specialisation enabling the provision of marketing & communication material to achieve business objectives.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

go to method of application »

Job Summary

• In conjunction with Admin and Estate team to adhere to and accurately perform administration tasks. 
• To accurately and within a reasonable time, perform and attend to daily tasks as required and according to business requirements.
• To deliver excellent customer experience to all customer engagements by ensuring that customers’ needs are met.

Job Description

• Compliance and risk:  To ensure effective risk management and controls are applied within the business ensuring that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
• Customer:  Provide customer service and support to enhance the customer experience.  To respond efficiently, accurately and courteously to all customer service matters, complaints and requests.
• Collaboration:  Constantly seeking to improve ways of working.  Sharing knowledge, experience and best practice.
• Capturing and handling of all new estate documents as received from advisors/attorneys/clients.  Ensure all relevant core documentation is received.  Manage all scanning of new estate documents.

Attending to walk-in clients

• Take responsibility of pool vehicle – avoid any distraction when driving, filling up of fuel when necessary and check tyre pressure on a monthly basis.  Keep accurate record of mileage in the logbook and ensure there is an audit trail for all mileage used during driving.  Stay within the speed limit.  Any driving fines/tickets is for own account. To report any accident or theft immediately to SAP and Admin Head.  Delivering and collection of documents as needed.
• Mail incoming and outgoing.  Ensure S A Post Office mail is received and sent out on a regular basis.
• Finalized files – Manage, control, scanning of documents and destruction of finalized files.
• Self development - being proactive about own training and development.
• Assist with any general administration as required.

Education and experience

• National Senior Certificate: Grade 12/NQF Level 4
• Valid drivers licence
• At least 3+ years background in deceased estates – non negotiable (disqualifying job requirement)
• MS Office (Email, Excel,Word)
• Verbal and written communication English and Afrikaans

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)
   

go to method of application »

Job Summary

• To provide specialist advice & support in the development & implementation of IT security service delivery processes, methods and techniques enabling secure management & control of IT access, in alignment with governance requirements.

Job Description

• Process: Provide specialist advise and support to safeguard information systems and associated assets through the identification and management of security risks.
• Identify, diagnose and recommend improvements and provide specialist advice and support to ensure that solutions are appropriate and effective.
• Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
• Perform security audits and clean-ups to ensure accurate and up to date access within the organisation.
• Perform, advise and provide information on risk management impacts and mitigate risk in respect of system and application access. Analyse IT related access report/s to identify discrepancies and anomalies and recommend remedial action.
• Provide specialist advice and support in defining standard operating procedures (SOP's). Conduct research and gather data to provide input to operational reporting and decision making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives. Provide expertise to identify and develop solutions to improve quality of processes and services. 
• Client/Customer: Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service. Build relationship with customers that contribute to a culture of customer service excellence. 
• Conduct: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards 
• Finance: Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures. 
• Learning and Growth: Participate in forums that positively contributes to knowledge improvement. Provide advice and support in the management of change and offer operational support where required. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

go to method of application »

Job Summary

• To deliver secretarial, general office and administrative support services to manager(s) and or team(s) through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. 
• Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders 
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production 
• Meeting deadlines: Completes tasks timeously 
• Verifying Information: Check different types of information for accuracy and inconsistency 

Education

• Higher Diplomas: Office Administration (Required)

go to method of application »

Job Summary

• 3 years minimum Short Term Insurance Personal Lines, Building Claims.
• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Short Term Insurance Personal Lines, Building Claims. Claims assessment: Assess and/or process claims following standard operating procedures 
• Customer Experience: Handle all customer interactions professionally and efficiently 
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis 
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Head of Tax role for CIB Pan Africa, including Treasury leading a team of experienced banking tax professionals. This role takes full ownership, accountability and responsibility for coordinating the support of CIB activities by the AGL Tax team. The CIB Pan Africa Head of Tax will lead the relationship of AGL Tax with the CIB Chief Financial Officer (CFO), CIB front office heads, ARO CFOs and external bodies (eg auditors and regulators) in relation to CIB matters. 
• In addition, the role will lead the delivery of International tax advice, opportunities in relation to initiatives or projects within Absa Group Limited, Absa Bank Limited, Absa Regional Offices. 
• The role requires broad knowledge of all taxes including corporate Income Tax, International Tax, Value Added Tax, Capital Gains Tax and Securities Transfer Tax, etc

Job Description

Key Accountabilities 

Accountability: Tax advice /Tax Structuring and business support

• Develop and lead relationships with key stakeholders in the relevant business unit, e.g., CIB CFO, ARO CFOs, Business and infrastructure heads (including Legal, Compliance, Risk,).  Proactively communicate major items (e.g., risks and opportunities) to stakeholders, guiding them on key technical, reputational, and commercial issues from a tax perspective.
• Implement a tax approach which is aligned to and supports the CIB strategy, appropriately optimising the tax position on commercial transactions.
• Ensure the team delivers high quality advice:
  • Suitably early in the process in relation to new products and other business initiatives; and
  • Proactively in relation to potential opportunities for tax efficiencies, identifying and mitigating tax risk, and explaining and managing of changes in tax law.
• Advise management on all matters relating to tax, particularly relating to the development of new activities, new ventures, new investments, disposals and new products.
• Influence legislative changes by interacting with National Treasury on tax policy matters.

Accountability: Compliance and Reporting:

• Ensure required tax compliance is in place as directed by legislation, adopt new requirements and drive adherence to the legislation.
• Ensure all direct and indirect tax filings/matters are current, accurate and up to date.
• Review high-risk tax returns and disputes to mitigate tax risk.
• Ensure replies to enquiries from Revenue Authorities are appropriately managed.
• Ensure procedures are in place to make timely tax payments.
• Ensure tax training is provided to businesses as regards tax compliance, to enhance the level of compliance.
• Manage tax disputes and negotiate tax settlements where appropriate.
• Interact with tax authorities to discuss tax compliance matters and establish/maintain appropriate relationships.

Accountability: Management of Tax Risk:

• Ensuring Tax controls and processes are documented, understood and effectively implemented.
• Ensuring risk frameworks, appetite and limits are communicated and understood by relevant colleagues, and that transactions are appropriately reviewed against these.
• Quantifying risks and communicating the status of the risk environment (utilising both qualitative and quantitative factors) on a regular basis.
• Ensuring plans are in place to remediate known or inherent risks.
• Ensure tax reviews are conducted to enhance compliance with tax legislation, regulations and policies and to effectively manage tax risks.
• Record analysis and conclusions clearly, including references to supporting work papers (and their location) and the basis on which assumptions were made. Where appropriate, obtain opinions and advice from external specialists to support. Ensure conclusions of external/internal tax advice are delivered to the Forecasting, Reporting and Compliance team within Tax to enable effective financial reporting of tax effects and correct filings in tax returns and payments are made.
• Oversee the resolution of discussions with external auditors at an early stage to agree financial statement position of activities and transactions regarding CIB.
• Set the agenda and coordinate the production of papers for the CIB Tax Committee (for which the CIB Head of Tax will also be a member).

Accountability: Networking

• Participate as a member of BASA Tax Committee, Absa Group Tax Committee and CIB Tax Committee.
• Attend the BASA - SARS Tax Forums as a member.
• Ensure tax training to businesses is provided where appropriate to enhance tax awareness and effective tax management.
• Interact with senior SARS (or other tax authorities) officials to discuss any tax issues, disputes or obtain recommendations on tax policy.

Accountability: People Management

• Manage team members in the performance of the above objectives.
• Develop a high performing team by embedding formal performance and career development plans and coaching.
• Motivate team members and ensure that their efforts are recognised.
• Encourage and partake in frequent knowledge sharing between team members.
• Determine development needs for the team and support team members in addressing.
• Assist with the interviewing and recruitment of new members to the broader Tax team.
• Approve team leave requests and ensure adequate coverage during periods of absence.
• Monitor workload and ensure that it is kept to a sustainable level including ensuring work amongst the team is evenly balanced.
• Participate in the creation and implementation of actions in response to staff surveys or other identified areas of improvement.
• Resolve grievances raised by team members and escalate if required.
• Address any poor performance through the formal Performance Accelerator programme.
• Establish and maintain a succession plan for the team.

General

• Develop and maintain industry knowledge and represent Absa on industry committees.
• Lead the resolution of CIB issues with the South Africa Revenue Services.
• Support the AGL Head of Tax and Tax Leadership team in delivering the Tax Strategy.
• Support the CIB CFO/ARO CFO in delivering and implementing the CIB Finance Strategy.

Role / Person Specification

Education and Experience Required

• Qualified Chartered Accountant
• Honors Degree (in Accounting)
• Master’s Degree in Business Taxation
• Ongoing tax updates and / or qualifications
• Minimum of 10 years’ experience in tax roles with proven ‘in-depth’ tax experience (Financial Services Industry specifically investment banking required)
• Minimum of 3 years’ experience in people management

Knowledge & Skills

• Ability to resolve complex global tax and finance issues
• Excellent technical income tax and international tax law knowledge
• Excellent international tax law knowledge
• Control and execution focused
• Strong ability to identify opportunities and add value
• Maturity to interact and communicate with management and employees at all levels
• Strong negotiation skills and experience in negotiations with SARS
• Strong manager of professional external advisors
• Proven business acumen and strategic outlook
• A strong understanding of economic/financial analysis
• Excellent provider of analysis and summaries
• Proven leadership and People Management Skills
• Strong understanding of accounting and deferred tax requirements
• Understanding of regulatory requirements

Competencies

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Willingness and initiative to share skills and develop a high-performing team

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

go to method of application »

Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mauritius. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. 
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e.
• Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Stakeholder Management

• Build win-win long-term relationships with key stakeholders
• Ensure continuous delivery engagement
• Understand business strategic objectives and requirements and proactively propose data engineering solutions to meet objectives and requirements
• Drive out the data strategy through business use case and outcomes
• Communicate regularly to ensure stakeholders are aware of the progress of initiatives

Analysis (including Business Cases)

• Lead the immersion sessions to move from ideas to use cases
• Ensure the right resources are assigned to initiatives to conduct analysis and review against available tools, services and processes in Data Engineering
• Proactively build relationships, and apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know/become an expert in various business processes (e.g. spend time in business & with users)
• Support solution analysts with analysis
• Prepare and prioritise the backlog of demand
• Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions/changes including detailed acceptance criteria for all features
• Lead the development of detailed business cases (data focus)

Solution Design (within DevOps Context)

• Review business requirements and detailed systems requirements.
• Assist with the development of conceptual designs
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk/governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage the knowledge of the organisation's technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project/program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Facilitate resolution & decision-making during execution
• Manage all risks and issues linked to the scope
• Communicate progress with stakeholders

People

• Provide coaching & mentoring across teams as well as to developing account managers and analysts across the estate
• Build strong stakeholder management and analysis capability across the team
• Conduct peer reviews & problem-solving within and across the broader team
• Provide technical subject matter expertise and support
• Participate as a subject matter expert in the development of solutions
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption of new system requirements)
• Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to an ever-evolving tech environment (ahead of demand) where you are the leader

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

Data Science

• Short-term insurance background advantageous. 5 years+ experience. Statistical or Actuarial background. Completed BSc Actuarial Science or BSc Mathematical Statistics minimum.
•  Develop a deep understanding of the business area and associated challenges
•  Cascade business challenges & commercial understanding to the data science team working on data solutions
•  Further translate the business challenges into key questions that can be solved with data solutions & coach other data scientists to do the same
•  Lead design thinking processes & leverage own deep design thinking skills to determine & confirm hypotheses and priority questions / data challenges & related metrics to be solved for
•  Translate vague questions into specific & more tangible data analysis
•  Translate this business understanding into data requirements & define a data strategy to deliver against these requirements
•  Proactively partner with the data engineering team to refine the data requirements and develop a technical roadmap to deliver raw data to Data Science teams for interpretation & analysis
•  Design fit for purpose data interpretation & analysis approaches & create customized data models, algorithms, machine learning tools and recommendation engines to achieve the desired business outcomes
•  Use advanced data science skills to mine & interpret data. These include but are not limited to: advanced statistics, data wrangling, data mining, data analysis, feature engineering & predictive modeling, distributed computing, machine learning tools & data intuition
•  Leverage the above to analyse & interpret complex data sets & manage large data volumes
•  Develop data quality assurance frameworks and tools to test model & analysis techniques (e.g. algorithms, models) & overall data quality
•  Apply the testing frameworks to monitor and analyse model performance & data integrity on all data assignments
•  Translate analysis (make inferences & reach conclusions) into commercially relevant business insights & leverage storytelling and data visualization techniques to maximize impact & deliver a user friendly product to business
•  Consolidate data solutions into viable end products (in the language of business) that can be leveraged on an ongoing basis e.g. dashboards, reports etc.
•  Workshop data analysis (trends, insights, forecasts) & findings with business & show tangible business impact to be derived from the data science process
•  Regularly refine data analysis based on business inputs leading to the finalization of the data solution
•  Provide tangible, practical & commercially viable recommendations to the business based on the outcomes of the analysis & influence business decision making (even if it at times means delivering difficult messages)
•  Proactively partner the data engineering teams to assess the effectiveness and accuracy of new data sources & data gathering techniques
•  Positively contribute to the data architecture direction by providing expertise on data science tools, techniques and the broader business data requirements
•  Promote data literacy across the enterprise by sharing best practices and showing tangible business impact & recommendations as a direct result of the the data solutions provided
•  Proactively stay ahead of the curve on data science trends & leading practice data science tools and techniques & transition the organisation to advanced methods for the continuous optimization of data

Risk & Governance

•  Identify data risks and mitigate these (pre, during & post solution deployment / data delivery)
•  Create business cases & solution specifications for various governance processes (if required)
•  Create knowledge & document management processes and practices for data management aligned to Group Risk, Governance & Compliance & Broader Regulatory requirements
•  Apply data quality assurance frameworks and tools to guarantee data quality & data integrity (always) across the business area
•  Provide risk, governance, compliance & broader regulatory reporting as required
•  Contribute to risk, governance, compliance & broader regulatory processes as a data science expert (if & when required)
•  Deliver on time & on budget (always)

People

•  Coach & mentor other data scientists
•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Participate as a subject matter expert in the development & development planning of the data science team as required

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Summary

• Conduct quality credit assessments, provide responsible risk decisions within personal mandate level, and maintain an assigned credit portfolio of clients for Relationship Banking Commercial Asset Finance (Growth, Premium, High Value, AVMS, and CIB) in accordance with Absa credit policies, processes, and procedures. To provide an efficient and effective credit approval and management process in respect of the allocated portfolio. Develop and maintain cooperative relationships between all stakeholders in the credit value chain.

Job Description

Credit Sanctioning 

• Perform quality credit sanctioning within the Operational Level Agreement (OLA), being cognizant of risks, being solutions-driven, and considering compliance requirements.
• Assist stakeholders with growth by assessing, structuring, and solutions to client needs, ensuring adherence and compliance with credit policies, processes, terms, and conditions.
• This includes evaluation and structuring of new opportunities, initial credit due diligence, and preparing recommendations to the credit committee as well as ongoing monitoring.
• Evaluate a company’s stability, the adeptness of the management team, and creditworthiness by analyzing relevant documents including balance sheets, income statements, cash flow statements, financial projections, etc. Validates any assumptions, projects, and overall borrower viability and ability to repay the credit request
• Conduct a full assessment of the risks and potential mitigating factors impacting on a client. 
• Perform robust financial and non-financial analysis on the client that supports the review of facilities or new funding proposals. 
• Make use of clients' historical data, for example, financial statements to forecast the clients’ potential growth and sustainability. 
• Conduct a sensitivity/scenario analysis to determine the impact that a change in, for example, the economy, political situation, and consumer demand, will have on the client’s financial health. 
• Based on the analysis conducted structure a lending solution for the client, that will account for the potential threats to the client and that is within set credit limits and the Bank's credit lending policies and appetite. 
• Compile a proposal that summarizes, the client’s background and needs, the research findings, and the final recommendation on which credit lending solution is best for the client, for the Credit Committee to approve in the interim and escalate further for the necessary approval.

Industry Knowledge

• Demonstrate and display profound understanding and experience in the finance of commercial asset finance (Transport & Logistics, Construction, Mining)
• Conduct research on the industry in which the client operates to understand the industry’s overall profitability, industry trends, and the client's market standing relative to its competitors.
• Knowledge of principles and methods for moving goods by air, rail, sea, and land including the relative costs and benefits

Portfolio and Risk Management 

• Proactively maintain and manage the assigned portfolio within agreed KPIs.
• Accurate and timeously report high-risk accounts.
• Provide credit solutions for the timeous rehabilitation of delinquent accounts and initiate transfers to Business Support and/or Legal Recovery Services (LRS) for groups/accounts which cannot be rehabilitated in the normal credit environment.
• Ongoing credit portfolio monitoring and maintenance of Group Risk Appetite across Relationship Banking and CIB CAF clients.

Stakeholder Management 

• Build and maintain effective relationships with stakeholders.
• Be a role model for client engagement and demonstrate value add at every engagement. 
• A strong communicator that has the ability to influence stakeholders
• Contribute to the upskilling and mentoring of front-line colleagues.

Risk, Control, and Governance

• Apply the highest standards of controls and risk management practices and behaviors and embed a positive risk and control culture.
• Adhere to policies, procedures, and regulations.
• Identify, assess, and report risks arising from significant events, investigations, audits, and control issues.
• Demonstrate prudence, sound judgment, and appropriate escalations in the management of all types of risk applicable to the role.
• Ensure that the Bank's credit policies, philosophy, and all relevant legislation are fully complied with at all times and that any policy breaches have been suitably addressed and mitigated.

Data and Systems Management

• To produce relevant management information and manage exposures including the maintenance of relevant systems.
• Drive RWA efficiencies by ensuring that the data in terms of Default Grades (DG's), Loss Given Defaults (LGDs), limits, and review dates are correctly captured on the Bank's credit systems and adequately supported by the credit systems.

Other Responsibilities

• Assist with special projects or other duties as needed and deemed necessary
• Demonstrate an understanding of credit and risk assessment tools, risk measurement, and rating methodologies, including their underlying assumptions and potential weaknesses. 
• Demonstrate resilience and ability to work in a competitive and highly pressurized work environment to ensure that deadlines are met. 
• Provide ad hoc training and coaching to junior credit or new staff members through the provision of relevant materials, explanations, and/or presentations. 
• Legal agreements of the transactions and related transaction documentation.
• Understanding of financial markets and general business acumen
• Partner with the Head of Asset Finance and relevant stakeholders in the business to ensure credit processes, policies, and infrastructure is enabled.

Requirements 

• CA or BCom postgraduate qualification. (Accounting, Finance, Risk)
• MBA would be advantageous. 
• 8 to 10 years experience in a financial institution.
• Knowledge and understanding of credit and investment risks in the financing of transactions or projects. 
• Portfolio management experience would be advantageous.
• Previous lending mandate of R150m

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• To apply knowledge and experience in quoting vehicle restructures accurately. To ensure that controls are in place to ensure that the rates provided are up to date and accurate. Identifying opportunities to leverage technology and improve existing processes.

Job Description

Restrutuctures – Residual Values and Maintenance Rates 

• To review residual values that are generated for vehicle resturtures and ensure that they are in line with the contract.
• To timeously and accurately quote on vehicle restructures per client request.
• To ensure that vehicle restructures are profitabel to the AVMS business.
• To understand the formulations and assumptions made in the claculations of vehicle retsructures,
• To review requests and provide the relevant stakeholders with approporiate recommendations on vehicle retructures and how best to structure their vehicle contracts.
• To align to quality assurance process to ensure that all work conducted is verified.
• Exceptions management – managing excpetion and bulk requests accordingly.  

Reporting 

• To monitor and report to relevant stakeholders on the resructures quoted that have not been signed or actioned accordingly.
• To monitor and report on run-ons to relevant stakeholders to ensure that vehicles are not overutilised nor to do they run past their contractual months threshold as this has an impact on the residual values table and maintenance income and expenditure.
• To assist with the on-going responsibility to research the leasing market to ensure industry standards are kept in terms of providing input to the business on best practice.
• To monitor and report to relevant stakeholders on actual versus projected risk and maintenance contract results monthly and report.
• To assist with all prescribed AVMS management reports to be provided, be it on a monthly or ad-hoc basis, to the relevant stakeholders.
• To adhere to all audit prescribed requirements.

Teamwork 

• To actively participate by giving contributions on issues and suggestions for problem solving, process improvements, cost, control, etc.
• To support all team members as necessary through sharing of knowledge and best practice or on the job training.
• To set-up and provide a general administrative support capability to the respective reporting line and team
• To provide continuous and timely updates to the Manager Risk on current initiatives and workflow and report any potential issues and hindrance immediately
• To live and demonstrate the Absa values in all areas of your work life.
• To participate in Corporate Social Investment (CSI) initiatives and other team building exercises as and when necessary.

Training and Development  

• To complete 100 % of contracted training and contribute to self-development to enhance your skills and marketability:
• Agree ownership of work as per Performance Development (PD) Plan and be accountable for own performance and development
• Ensure a PD plan is signed for PD calendar year and that the PD reviews are undertaken with team leader/manager in line with the PD calendar.

Competencies 

• Pan African Citizen
• Working in a team
• Adhering to principles and values
• Following instructions and procedures
• Adapting and responding to change
• Coping with pressure and setbacks
• Delivering results and meeting customer expectations

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)