Accounts Clerk - Deceased Estates at Absa Group Limited (Absa)

Job Summary

• In conjunction with Admin and Estate team to adhere to and accurately perform administration tasks. 
• To accurately and within a reasonable time, perform and attend to daily tasks as required and according to business requirements.
• To deliver excellent customer experience to all customer engagements by ensuring that customers’ needs are met.

Job Description

• Compliance and risk:  To ensure effective risk management and controls are applied within the business ensuring that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
• Customer:  Provide customer service and support to enhance the customer experience.  To respond efficiently, accurately and courteously to all customer service matters, complaints and requests.
• Collaboration:  Constantly seeking to improve ways of working.  Sharing knowledge, experience and best practice.
• Capturing and handling of all new estate documents as received from advisors/attorneys/clients.  Ensure all relevant core documentation is received.  Manage all scanning of new estate documents.

Attending to walk-in clients

• Take responsibility of pool vehicle – avoid any distraction when driving, filling up of fuel when necessary and check tyre pressure on a monthly basis.  Keep accurate record of mileage in the logbook and ensure there is an audit trail for all mileage used during driving.  Stay within the speed limit.  Any driving fines/tickets is for own account. To report any accident or theft immediately to SAP and Admin Head.  Delivering and collection of documents as needed.
• Mail incoming and outgoing.  Ensure S A Post Office mail is received and sent out on a regular basis.
• Finalized files – Manage, control, scanning of documents and destruction of finalized files.
• Self development - being proactive about own training and development.
• Assist with any general administration as required.

Education and experience

• National Senior Certificate: Grade 12/NQF Level 4
• Valid drivers licence
• At least 3+ years background in deceased estates – non negotiable (disqualifying job requirement)
• MS Office (Email, Excel,Word)
• Verbal and written communication English and Afrikaans

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)