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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Perform Onboarding remediation functions for Relationship Banking clients. This involves ensuring 100% fit-for-processing on-boarding applications, perform all client remediation, including refresh clients ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.
Job Description
Client Remediation and Refresh
- Responsible for all remediation projects
- Perform gap analysis or transactional analysis for all clients
- Work with frontline colleagues to implement the relevant client contact strategy for the segment(e.g. via e-mail/SMS//Telephone etc.)
- Perform client reviews on anniversary refresh as per AML Customer Lifecycle Standard
- Update all relevant systems to ensure clients are fully remediated
Team Work and Self Development
- Be an active participant in meetings and provide suggestions for ways of improving client service
- Share best practices and specialist knowledge with the team to improve service delivery
- Create supportive relationships with colleagues and create a sense of team spirit
- Keep abreast of relevant training to the role including own regulatory training completion by due date
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- Build a sound understanding of Relationship Banking knowledge
- Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision
Education and experience required/Recommend
- Minimum NQF Level 6 or equivalent qualifications
- 2-3 years Banking experience with at least 1 years exposure in regulatory related functions
Knowledge and skills:
- General banking understanding (including client and product knowledge)
- Good understanding of KYC methodology , and regulatory framework
- Knowledge of Remediation and Refresh Standards
- Understanding of quality standards
- Strong interpersonal and relationship skills
Education
- National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
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Job Summary
- Perform Onboarding validation and remediation functions for Relationship Banking clients within the regions. This involves ensuring 100% fit-for-processing on-boarding applications, complete all outstanding FICA requests manage restrictive control and special deferrals processes. Perform all client remediation, including refresh ensuring that the validation adhere to and upholds the standards required by regulatory and business rules.
Job Description
Accountability: Validation of Client & Product On-boarding
- Comply with Regulatory Risk, Compliance and Governance requirements
- Perform the validation for on-boarding applications to ensure compliance
- Perform activation of product instructions
- Ensure that all service levels agreements with support areas are met or escalated and resolved timeously to enable delivery of acceptable client experience
Accountability: Team Work and Self Development
- Be an active participant in meetings and provide suggestions for ways of improving client service
- Share best practices and specialist knowledge with the team to improve service delivery
- Create supportive relationships with colleagues and create a sense of team spirit
- Keep abreast of relevant training to the role including own regulatory training completion by due date
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- Build a sound understanding of Relationship Banking knowledge
- Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision
Education and experience required/Recommend
- Minimum NQF Level 6 or equivalent qualifications
- 2-3 years Banking experience with at least 1 years exposure in regulatory related functions
Knowledge and skills:
- General banking understanding (including client and product knowledge)
- Good understanding of KYC methodology , and regulatory framework
- Knowledge of Remediation and Refresh Standards
- Understanding of quality standards
- h Strong interpersonal and relationship skills
Education
- National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist human resources expertise.
Job Description
- Commercial awareness and strategic partnering: Demonstrates a deep understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
- Uses business acumen/perspective to translate the Business Unit strategy into a clear people agenda within the direction set by the bank and global People function for a business with multiple core lines of business.
- Is a strategic partner to the Business Unit CEO’s/functional leaders in a fast moving, complex and developing environment.
- Uses analytics, data and trends both internally and externally to diagnose Business Unit issues and recommend effective solutions.
- Manages external networks and is well connected in the appropriate bodies to shape the external perception of Absa Group Limited to be in a position to attract the best capabilities to the organisation and have influence in the market place.
- Articulates strategy and is able to translate into actions and results for the function.
- | Trusted Advisor: Owns the relationship with the Business Unit leadership as a trusted advisor.
- Exemplary coach and sounding board to the CEO and other senior leaders in the business.
- Demonstrates influence and credibility with senior leaders across the business.
- Actively assists the CEO to build the effectiveness and develop the top team appropriately.
- Ownership of the end-to-end HR delivery: Operates as the relationship manager for the customer base and is responsible for broking People Specialist and Operations to execute on the defined people strategy.
- Works with the Business Unit leadership to identify and develop talent and robust succession for the area.
- Has a high level of focus on customer relations. Drives a culture of customer centricity and responsiveness across all People Function teams.
- Able to prioritise, manage and lead a team of specialist to deliver across a Pan African agenda.
- Drive the delivery of key People initiatives through employing the appropriate change and project management disciplines across the People value chain.
- Takes the business priorities and translate these into People Strategies and takes end-to-end ownership for delivering the following key People processes to their client by undertaking the following:
- Translate business strategy into people strategy and ensuring that workforce planning is embedded whilst providing People analytics that deliver relevant insights.
- Support and drive major change and People Function Projects.
- Specify capability gaps and define talent pools in conjunction with the Functional Leader. Takes ownership of strategic resource planning and delivery and participate in executive and senior role hiring.
- Takes responsibility for Business Unit talent reviews, succession planning activities and talent and capability development.
- Deliver Leadership and Learning programmes via specialists, specifies internal capability gaps and ensure relevant assessments, development and coaching in place.
- Drive the Business Unit reward and performance strategy and provide input and manage the executive compensation and ownership of pay cycle and reward plan delivery.
- Ensure effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the People Operations planning and service quality management.
Education
- Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)
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Job Summary
- To provide specialist advice and support in area of specialisation enabling the provision of effective fraud risk management services.
Job Description
- Investigations: Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits
- Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
- Provide relevant findings and evidence for the use in disciplinary purposes and CCMA matters to Line Management and Employee Relations to ensure that appropriate and successful sanctions are handed down.
- Attend disciplinary / CCMA hearings when required. Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in Court, relating to Absa's products, processes and flow of transactions to obtain successful prosecutions.
- Risk Identification and Fraud Prevention: Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
- Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting,
- Ombudsman queries and engaging with Group Legal Services etc.
- Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective Business Units to the identified staff.
- Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions. | Operational Requirements and Compliance: Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
- Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system. Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives.
- Stakeholder Management: Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, SAPS, other Banks, SARS etc..) to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining).
- Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry. Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc.
Education
- Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
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Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of less complex enterprise wide technology platforms & delivery systems
Job Description
Platform Direction Setting, Solution Design & Performance Management
- Work with the Cross Functional Technology Leaders and CIO’s to understand & assess business and customer requirements (short, medium, long term)
- Leverage business (e.g. strategy, customer insights & CVP, competitor insights) and cross-technology (tech products & services, architecture, tech roadmap) performance data to identify strategic and operational platform opportunities
- Positively contribute to the organisation wide platform & engineering strategy & the achievement of end-end ‘Platforms as a Service’
- Set the supported platform vision and direction for the organisation
- Clearly articulate the supported platform strategy & roadmap
- Cascade the platform vision, direction & strategy across the business & facilitate stakeholder alignment
- Build a leading practice ‘centre of enablement’ partnership with business - trusted to influence the broader technology & product & services strategies - & achieve an integrated set of technology, business & customer objectives
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Take full accountability for leading the design, delivery & management of advanced (i.e. simple, innovative, optimised, modernised) platforms and associated infrastructure & architecture (end to end) & their validation
- Lead the identification and selection of fit for purpose internal & external technologies
- Design, implement & manage design thinking practices across platform feature teams to deliver architecturally sound platform technology solutions
- Lead & facilitate the design of the integrated set of platform solution blueprints & coach teams on the strategic direction, vision, platform development, architecture & infrastructure holistically
- Lead the detailed scoping, prioritisation & integration planning for the integrated set of platform solution designs & deployment across multiple stakeholder groups
- Act as the point of escalation for all major issues and events and apply deep subject matter expertise to facilitate their resolution with minimal business & customer impact.
- Strategically & operationally monitor the performance of platforms (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
- Be accountable for leading & developing innovative methods for measuring the customer experience, and translate the data to drive platform improvements
- Define & lead the implementation of quality performance measures & metrics & related data analytics tools and processes to enable business decision making
- Leverage data and insights from business, customer and platform itself to make technical design and implementation decisions
- Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing service improvement efforts.
- Take full accountability for the end-to-end platform quality, completeness and resulting user experience for the life of the product or service.
- Design & deliver an optimal platform delivery capability that aligns the necessary people, process, & systems for optimal efficiency & effectiveness
- Assess Platform Capabilities and drive capability development plans for exceptional delivery & evolution of the platform
- Lead the design, implementation & adoption of enhanced process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
- Identify new and emerging practices for managing platforms and lead the adoption of new practices, across groups or disciplines to improve platform & associated platform analysis capabilities.
- Meaningfully contribute to & ensure solutions align to the design & direction of the Group Technology (e.g. architecture, DevOps) standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. SLA’s, OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Identify, development and lead the implementation of platform standards and best practices, and drive adoption across multiple value-chain wide product & service teams
Accountability: Platform Development & Delivery Management
- Leverage the required expert level (own) skill & knowledge in platform engineering. architecture & Infrastructure, design and manage all development & development practices & outputs across feature teams
- Ensure the most optimal design & deployment of technical solutions in the organization (via pipeline – not manually)
- Lead the quality assurance & test automation agenda & continuous integration / delivery strategies & frameworks for the platform and take accountability for the platforms delivery of the broader technology principles of: self-service, resilience, repeatability, testability, scalability & resilience
- Guide code development practices (across platform & product engineering teams) and processes through an understanding of complex concepts and developmental practices
- Guide & ensure the delivery of quality development (code) based on own experience platform engineering
- Effectively manage the platform delivery pipeline & associated releases for maximum customer impact & minimum business risk
- Lead the maintenance & optimization of the platform as a ‘way of doing things / culture’ across the team. You are fully accountable for the longevity of solutions.
- Coach & Mentor senior engineers on technical competencies to effectively deliver on platform strategy.
- Resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery.
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
Accountability: Financial & Vendor Management, Risk & Governance
- Positively contribute to the development & management of the integrated platform cost model & framework
- Take full accountability for and lead the design & continuous improvement of an integrated platform specific cost model & the ongoing optimisation of platform efficiencies and effectiveness
- Analyse operational cost data, identify cost-saving efficiencies and influence the business to adopt these efficiencies across multiple service teams – taking care to balance decision making for optimal efficiency & effectiveness
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks - & represent the platform in all risk, governance & compliance processes (e.g. CTO approvals etc)
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
People
- Set & Cascade platform vision, direction & strategy across squads (feature teams)
- Design, implement and lead cross functional collaboration processes across technology teams and set cross-team commitments and achieve scale by enabling the work of others
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques to drive a higher quality design and deployment of technical products and services across technology teams
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.
Job Description
Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Set & Cascade Product & Service direction across squads
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Skills and Experience Required
- 8+ years in a similar environment, with at least 3 years experience in managing a team
- Coupa Certified (Advantageous)
- Working knowledge of the Coupa system (advantageous)
- Experience in Procurement systems (critical)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To manage key stakeholder relationships within in the region for the Manufacturing & Renewable Energy sectors. Provide sector solutions by engaging with regional Coverage, Product, Credit and other SBUs within Absa.
- Assist internal stakeholders to optimise regional client engagements and revenue growth as well as informing risk mitigation activities. Ensure alignment to and awareness of the Relationship Banking Manufacturing & Renewable Energy strategies to position Absa as a market leader in these sectors, delivering thought leadership to relevant stakeholders, maximising long term value, and ensuring optimisation of opportunities in the region of responsibility. Drive business development and open doors through industry networks.
- Oversee the implementation and execution of the Manufacturing & Renewable Energy strategies by leveraging and coordinating, in the region. Share these insights back to our head office sectors team to support market leading and relevant thought leadership as well as sharing gaps and pressure points in our existing value propositions.
Job Description
Business Development
- Identify and consciously review the priority Manufacturing & Renewable Energy concepts to focus the efforts of Relationship Banking to gain market share within the highest value portion of the industry.
- Report monthly regional progress and industry developments to all relevant stakeholders.
- Continuously assess the effectiveness of specific solutions or expertise in relation to the overall market.
- Assess market requirements for products or services and define the potential market size to determine prioritisation of new development.
- Assist Regional Relationship Executives in ensuring that clients are optimally solutioned.
- Assist Relationship Executives with sector specific industry knowledge and expertise in preparation or during client engagement.
- Provide specialist advice to enable planning for delivery plans that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
- Provide advanced specialist advice and support in the analysis, development and implementation of best practices across value chain(s).
- Identify Sector specific Products and/or Solutions that need to be developed, enhanced, or bundled. This is done by conducting a Sectoral Client Needs Analysis, a Product/Solutions Gap Analysis for existing Products and a Solutions and Product Options Analysis.
- Identify opportunities within the sectoral industry value chain for growth opportunities, cross-selling, innovation or solutioning opportunities.
- Identify strategic sub-sectors within the Manufacturing to identify growth opportunities and risks in the region.
- Engage with Product Specialists and Subject Matter Experts to ensure appropriate support during sector specific product roll-out and execution of any client engagements, regional blitz days, marketing and communications campaigns.
- Identify potential clients through interactions with various key industry stakeholders, including support, development and roll out of new business acquisition campaigns.
- Support the development and roll out of Cross Sell and Retention campaigns.
- Identify Sector specific Cross Selling opportunities by conducting a Gap Analysis of current Products used by Sectoral clients against typical Sector specific Products.
- Obtain regular feedback from Area Sales Managers on the successes or failures of the Cross-Selling opportunities previously identified.
- Monitor and provide insights into the financial performance of Manufacturing & Renewable Energy in the region.
- Analyse industry specific impairments and identify early warning signs for risk events before they occur. Provide support, guidance, and advice during the key risk events to minimise the impact on the region.
- Provide industry knowledge and insights to Area Coverage Managers & Relationship Executives.
- Assist with the integration of Area Sales Managers into industry networks.
- Assist the Relationship Executives with client retention activities.
Relationship and Stakeholder Management
- Ensure a climate of collaboration between all businesses supporting Manufacturing and Renewable Energy within the region (Product, Marketing, Credit Analysts, Coverage, Pricing, Credit).
- Build and maintain productive relationships with industry role players and other key stakeholders (both internally and externally)
- Create a network of external alliances and business partners to optimise opportunities within the Manufacturing sector.
- Engage the key regional EPC (engineering procurement and construction) suppliers on a monthly (or more) basis to ensure management of the relationship as well as the pipeline within the region (as well as theirs into other regions).
- Promote Relationship Banking Manufacturing & Renewable Energy as an Industry expert both internally and externally. Host regional client events and panels as part of building the RB Manufacturing & Renewable Energy brand in the regional market and gathering external insights.
- Attend regional leadership forums to ensure Relationship Banking Manufacturing & Renewable Energy business requirements are met as well as that the sector team is aligned to regional priorities.
- Provide Manufacturing & Renewable Energy sector’s support during client engagements at the request of the regional coverage teams.
- Develop comprehensive client relationship management plans for all key industry stakeholders.
- Develop and maintain database of all relevant external and internal stakeholders
- Up-skill and train frontline sales force in respect of the Manufacturing CVP. Up-skill and train frontline sales force in respect of the Renewable Energy CVP.
Finance, Planning and Strategy
- Manage targets and take accountability for the overall achievement of performance objectives in the region for Manufacturing and Renewable Energy.
- Keep abreast of business trends in the region on all competitors’ offerings and activities in the market.
- Foster a climate of collaboration with key stakeholders within the region.
- Actively monitor progress of the business and operational goals by assessing market penetration against budgets and market share growth of RB Manufacturing & Renewable Energy sectors and solicit regular feedback from key stakeholders.
- Monitor the delivery to the Relationship Banking Manufacturing & Renewable Energy strategies to ensure that it is effective and efficient delivery of tactical plans.
- Assessing market requirements and defining the potential market size to determine prioritisation of new development.
Learning and Growth
- Drive and participate in regional forums as well as client events that positively contribute to functional knowledge improvement.
- Remain up to date on key developments in industry as well as research published from colleagues in the center.
Conduct
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- Responsible for identifying and executing on continuous improvement opportunities, reporting and updating the knowledge management system.
Job Description
- Management Information (MI) and Reporting: Engage with internal business and technical stakeholders to understand requirements and ensure objectives, priorities and key requirements are agreed and understood.
- Interpret data and identify issues, risks and opportunities and relate results and insights to Business users.
- Governance and Control: Ensure compliance to policies, legislation and regulations
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Key Accountabilities
Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition.
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
Accountability: Information management.
- Update the system with accurate information to inform accurate reporting
Accountability: Adherence to risk and governance
- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
- Participate in survey (EOS) and in findings action plans.
- Support BSSA CSI initiatives.
- Adherence to NCA, FICA and FAIS legislation.
- Comply with Risk and Control Activities and adherences.
- Comply with all Human Resources policies and procedures
- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability: Training and development
- Participate in all scheduled training and multiskilling opportunities.
- Participate in coaching sessions.
- Owning and being proactive about own training and development.
- Participate in idea sharing through pitch in initiative.
- Complete all compliance training within prescribed timelines.
Education
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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Job Summary
- Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.
Job Description
Devops & Support
- Apply problem solving skills to solve technical problems on existing applications
- Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
- Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
- Provide inputs into application documentation for end users
- Leverage application documentation to guide users through application support processes
- Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
- Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
- Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
- Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
- Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
- Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
- Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
- Compile and maintain inventory of applications and related details
- Meet all SLA requirements associated with application support being provided
- Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
- Maintain awareness of application risks and opportunities for improvement
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Implement and lead on delivery of strategic products to ensuring that business stays on leading edge of technology, contributing across the technology stack, from database and develops infrastructure that supports continuous deployment, to native apps.
Job Description
- Product Enhancement: Remain abreast of industry standards to identify new product opportunities. | Risk and Control: Continuously review product processes to identify areas of real and potential risk within the Product | Product Analysis: Review Product process to continuously look for enhancements within the product process | Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc to ensure optimal product delivery end to end
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
- Adheres to the production support processes, methodology and standards in order to ensure that the quality and integrity of the system is maintained in line with SAP ECC functionalities and standard.
- Provide guidance and maintain SAP ECC in line with business requirements.
Job Description
Key Accountabilities
Accountability: Operational: Maintenance and Production Support
Outputs to deliver this accountability:
- Adheres to the production support processes, methodology and standards in order to ensure that the quality and integrity of the system is maintained
- Escalate SAP Centre team's non adherence to processes methodology and standards to the SAP System Manager
- Meet regularly with business representatives to determine client prioritization and
- needs regarding problem resolution.
- Endeavour to resolve reported problems within the agreed SLA's, using available
- resources (e.g. SAP's Knowledge Management and Call Logging System) and
- record regular updates on the official problem reporting system (e.g. ServiceNow)
- Escalate unresolved problems to SAP System Manager.
- Tests problem resolution deliverables properly before implementation into the
SAP production system
- Updates the SAP system documentation.
Accountability: Projects, Products and Enhancements
Outputs to deliver this accountability:
- Adhere to the Absa Group Agile framework as well as to the Absa Group Problem and Change Management processes and procedures in order to ensure that the quality and integrity of the system is maintained.
- Provide SAP functional expert knowledge to business and rest of project team by conducting regular refresher training, where necessary, or workshops to discuss any new functionality available in the system.
- Coordinate and facilitate, together with business process owners, analysis, assessment and design workshops and initiatives to identify improvement opportunities
- Compile the business blueprint for solution, design and implementation using User Stories, Sprint Planning sessions and outcomes of workshops
- Configure the system as per the business blueprint
- Configure and Execute Archiving strategy on SAP CRM & ERP
- Compile test cases, test scenarios and test data
- Perform unit testing and system testing for solution using the test cases developed above
- Adhere to Sprint target dates and goals as agreed with the Scrum team.
Accountability: Communication and Liaison
Outputs to deliver this accountability:
- Meet regularly with relevant business units to ensure optimum delivery, maintenance, support of the SAP solution and customer satisfaction
- Provide SAP functional expert knowledge to business and rest of scrum team by conducting regular refresher training, where necessary, or workshops to discuss any new functionality available in the system
- Understand and where applicable apply or implement the circulars/bulletins received from the Barclays Africa Group communications channels to ensure adherence of procedures or policy.
Accountability: Learning and Development
Outputs to deliver this accountability:
- Conduct research using available SAP resources such as OSS (Online Service System), SDN (SAP Developer Network) and SAP Expert Journal, with respect to the relevant SAP modules and solutions
- Interacts with SAP organization, professional bodies (e.g. Africa SAP User Forum, Gartner, SAPHILA, etc.) and peers as appropriate, to keep abreast of technology developments and business trends relevant to the product
- Continually develop SAP core skills and business knowledge in addition to accumulated experience.
- Acquire additional SAP skills in cross-functional areas and enabling technologies
- Apply knowledge gained from each project experience to execute future tasks for projects.
- Continually develop knowledge in Agile principles and methodologies
- Apply knowledge gained from each Sprint to execute more effectively on future tasks
Role / Person Specification
Education and Experience Required:
- NQF Level 5: 3-year National Diploma/B-Degree in Information Technology
- Certified in SAP FI and at least one other of the following SAP Areas:
- CO, RE/FX, MM, CRM, MDM, Abap, Basis, Solution Manager Certified in the ASAP methodology
- At least 4 years of industry/ functional / Technical / IT skills
- At least 2 completed SAP projects
- 5 years minimum SAP support experience
- At least 2 years’ experience with the Agile framework
Knowledge & Skills:
- Systems Development Level: Do without Supervision
- SAP applications knowledge Level: Do and Instruct
- Communication skills Level: Do without Supervision
- Analytical Level: Do without Supervision
- Assertiveness Level: Do without Supervision
- Team player Level: Do without Supervision
Competencies:
- Deciding and initiating action
- Learning and researching
- Entrepreneurial and commercial thinking
- Relating and networking
- Adapting and responding to change
- Persuading and influencing
- Creating and innovating
- Collaborating and managing conflict
Education
- Bachelor's Degree: Information Technology
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Job Summary
This role is a trainee role intended to develop these skills:
- Provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
- Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
Stakeholder Management:
- Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.
Customer service and retention action:
- Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps.
- Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary.
- Compliance and Risk Management:
- Reasons for the problems
Additional Requirements:
- 2 to 3 years working experience
- NQF 5 qualification
- RE5
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Method of Application
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