SAP ECC consultant at Absa Group Limited (Absa)

Job Summary

• Adheres to the production support processes, methodology and standards in order to ensure that the quality and integrity of the system is maintained in line with SAP ECC functionalities and standard.
• Provide guidance and maintain SAP ECC in line with business requirements.

Job Description

Key Accountabilities

Accountability: Operational: Maintenance and Production Support

Outputs to deliver this accountability:

• Adheres to the production support processes, methodology and standards in order to ensure that the quality and integrity of the system is maintained
• Escalate SAP Centre team's non adherence to processes methodology and standards to the SAP System Manager
• Meet regularly with business representatives to determine client prioritization and
• needs regarding problem resolution.
• Endeavour to resolve reported problems within the agreed SLA's, using available
• resources (e.g. SAP's Knowledge Management and Call Logging System) and
• record regular updates on the official problem reporting system (e.g. ServiceNow)
• Escalate unresolved problems to SAP System Manager.
• Tests problem resolution deliverables properly before implementation into the

SAP production system

• Updates the SAP system documentation.

Accountability: Projects, Products and Enhancements 

Outputs to deliver this accountability:

• Adhere to the Absa Group Agile framework as well as to the Absa Group Problem and Change Management processes and procedures in order to ensure that the quality and integrity of the system is maintained.
• Provide SAP functional expert knowledge to business and rest of project team by conducting regular refresher training, where necessary, or workshops to discuss any new functionality available in the system.
• Coordinate and facilitate, together with business process owners, analysis, assessment and design workshops and initiatives to identify improvement opportunities
• Compile the business blueprint for solution, design and implementation using User Stories, Sprint Planning sessions and outcomes of workshops
• Configure the system as per the business blueprint
• Configure and Execute Archiving strategy on SAP CRM & ERP
• Compile test cases, test scenarios and test data
• Perform unit testing and system testing for solution using the test cases developed above
• Adhere to Sprint target dates and goals as agreed with the Scrum team.

Accountability: Communication and Liaison

Outputs to deliver this accountability:

• Meet regularly with relevant business units to ensure optimum delivery, maintenance,     support of the SAP solution and customer satisfaction
• Provide SAP functional expert knowledge to business and rest of scrum team by conducting regular refresher training, where necessary, or workshops to discuss any new functionality available in the system
• Understand and where applicable apply or implement the circulars/bulletins received from the Barclays Africa Group communications channels to ensure adherence of procedures or policy.

Accountability: Learning and Development

Outputs to deliver this accountability:

• Conduct research using available SAP resources such as OSS (Online Service System), SDN (SAP Developer Network) and SAP Expert Journal, with respect to the relevant SAP modules and solutions
• Interacts with SAP organization, professional bodies (e.g. Africa SAP User Forum, Gartner, SAPHILA, etc.) and peers as appropriate, to keep abreast of technology developments and business trends relevant to the product
• Continually develop SAP core skills and business knowledge in addition to accumulated experience.
• Acquire additional SAP skills in cross-functional areas and enabling technologies
• Apply knowledge gained from each project experience to execute future tasks for projects.
• Continually develop knowledge in Agile principles and methodologies
• Apply knowledge gained from each Sprint to execute more effectively on future tasks

Role / Person Specification

Education and Experience Required:

• NQF Level 5: 3-year National Diploma/B-Degree in Information Technology
• Certified in SAP FI and at least one other of the following SAP Areas:
• CO, RE/FX, MM, CRM, MDM, Abap, Basis, Solution Manager Certified in the ASAP methodology
• At least 4 years of industry/ functional / Technical / IT skills
• At least 2 completed SAP projects
• 5 years minimum SAP support experience
• At least 2 years’ experience with the Agile framework

Knowledge & Skills:

• Systems Development Level: Do without Supervision
• SAP applications knowledge Level: Do and Instruct
• Communication skills Level: Do without Supervision
• Analytical Level: Do without Supervision
• Assertiveness Level: Do without Supervision
• Team player Level: Do without Supervision

Competencies:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Collaborating and managing conflict

Education

• Bachelor's Degree: Information Technology