Job Openings at The Capital Hotels, Apartments & Resorts

Description:

• The F&B Manager is responsible for the smooth running of the F&B offering. You will have the responsibility to develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. This will be driven by ensuring that all working methods are reviewed and best practice is achieved so we in turn can grow our business whilst delivering excellent guest service.

Minimum Requirements:

• Matric
• Hotel management diploma or equivalent
• 4 - 5 Years Food and Beverage management experience within a 4/5-star hotel
• Previous Restaurant Manager experience (2 years +)
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Huge emphasis on staff training and development
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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Key Performance Areas:

• Greet and welcome visitors, ensuring a positive and professional front desk experience.
• Answer and direct incoming calls, taking messages and relaying information as necessary.
• Manage the reception area, ensuring cleanliness and tidiness.
• Handle incoming and outgoing mail, including sorting, distributing, and preparing packages.
• Maintain office supplies inventory and place orders as needed.
• Coordinate travel arrangements, including booking flights, accommodations, and ground transportation.
• Prepare travel itineraries, expense reports, and other related documentation.
• Ensure compliance with KYC (Know-Your-Customer) requirements for foreign companies as per FICA regulations.
• Handle insurance claims submission and management.
• Perform secretarial support, including maintaining calendars, scheduling appointments, making copies, and signing and compiling complex documentation.
• Manage company documents, including accurate filing, document warehousing, and expiry term monitoring for agreements and SLAs.
• Assist with company secretarial work, including handling documentation, and collaborating with external service providers as required.
• Maintain accurate records and databases, ensuring confidentiality and compliance.
• Manage local flight bookings, check-ins, calendar invites, boarding passes, and any changes for travel arrangements.
• Coordinate local travel logistics, including shuttle services and accommodations.
• Handle international travel arrangements, including flights, visas, and accommodations.
• Oversee office management tasks, including stationery stock management, company vehicle bookings, and courier requests.
• Prepare and manage monthly vehicle fleet and travel reconciliations and reports.
• Organize and schedule meetings and appointments and ensure timely follow-up.
• Implement and maintain filing systems, ensuring organization and accessibility of documents utilising Microsoft SharePoint and Teams.
• Supervise and monitor the work of office staff, when applicable.
• Implement and maintain office administrative systems and procedures.
• Serve as the point of contact person for maintenance, supplies, equipment, and errands.
• Collaborate with other departments to ensure smooth operation and communication within the office.
• Work alongside the Office Manager to coordinate and plan ad hoc events, meetings, and conferences.
• Manage and maintain office equipment, including troubleshooting and arranging repairs if necessary.
• Assist with the preparation and formatting of documents, presentations, and reports.
• Provide administrative support to senior management, including preparing meeting materials, and organizing travel arrangements.
• Continuously improve office procedures and suggest innovative solutions for efficiency and productivity.
• Maintain a professional and welcoming atmosphere for all visitors and employees.
• Assist in onboarding new employees alongside other departments, including preparing access tags, workspace,equipment, and necessary documentation.
• Stay up-to-date with industry trends and best practices in office administration and receptionist duties.

Requirements:

• Matric
• Office Administration Qualification Advantageous
• Proven experience as a receptionist or administrative assistant in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service orientation and a friendly, professional demeanour.
• Exceptional organisational and time management abilities.
• Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
• Knowledge of Microsoft SharePoint and Teams for document collaboration.
• Expertise in business administration and legal compliance.
• Familiarity with insurance claims submission and management processes.
• Ability to handle travel management tasks, including flight bookings, visas, and accommodations.
• Knowledge of KYC requirements and FICA regulations.
• Attention to detail and accuracy in all work activities.
• Flexibility to handle changing priorities and adapt to various situations.
• Discretion and integrity when handling confidential information.
• Experience in overseeing office management tasks, such as stationery stock management, company vehicle bookings, and courier requests.
• Ability to prepare and manage monthly travel reports and reconciliations.
• Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the JHB Area.

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Description:

• The Executive Housekeeper will take full and sole responsibility for the profitable operation of the Housekeeping department, including the employees, and effective and efficient services to all guests.

Minimum Requirements:

• Matric
• Diploma in Hotel Management or similar
• Minimum 5 to 8 years’ experience of which at least 3 to 4 years in similar managerial/supervisory role
• Strong Operational/Technical Knowledge
• Strong Leadership abilities and organizational skills, thinks out of the box and able to drive change and look for operational efficiencies / synergies
• Hands-on problem-solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach