Job Openings at Hilton

What will I be doing?

• As a Human Resources Manager, you would be responsible for assisting the Director in the overall management and administration of the Human Resources function to deliver an excellent guest experience and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
• Manages daily Human Resources operation to include, but not limited to, interviewing and hiring, employment and recruiting, training and development, wage/benefit compensation, team member and labor relations, contract compliance, disciplinary procedures, workers compensation, safety, statutory compliance, recognition and reward and performance evaluations
• Manage team member relations programs, activities and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets and special events
• Oversee function of the data management system to include, but not limited to, entry of team member data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, etc.) and processing unemployment claims
• Ensure compliance with Affirmative Action Plan and Equal Employment Opportunity guidelines and regulations

What are we looking for?

• Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

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What will I be doing?

• The Finance Manager is accountable for the hotel in respect of understanding and driving financial performance and is responsible to perform all finance activities within the policy, regulatory and contractual framework.
• The role will business partner with the General Manager and has accountability for developing excellent working relationships across a broad range of internal and external stakeholders, including within Hotel Finance, Commercial, IT, Procurement, Human Resources, Operations, Shared Service Centers (where applicable), Owners and Asset Managers as well as Regional Operations Finance. The Finance Manager works closely with all Business Partners to develop best-in-class hotel Finance teams, including participation in all relevant Finance development programs.
• You will be and remain familiar with the management agreement for the Hotel and implement processes and procedures to ensure the Hotel is operated in compliance with the management agreement, reporting issues of non-compliance to your supervising manager.                           

What are we looking for?

• Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections
• Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate
• Ability to proactively identify and prevent potential problems
• Ability to help develop problem solving skills among direct reports and other team members as appropriate
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities
• Ability to manage and develop staff
• Detail oriented and organized
• Ability to develop presentations and effectively present to all levels of company, hotels & owners
• Strong communication and negotiation skills (all levels of management and external customers)
• Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required

Additional preferences:

• University degree in Accounting or Finance

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What will I be doing?  

• As the Commercial Manager, you will be responsible for performing the following tasks to the highest standards: 
• Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. 
• Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and marketing communications. 
• Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. 
• Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. 
• Participate in developing and implementing hotel and departmental policies and regulations. 
• Develop marketing strategies and promotion plans to adjust to the market situation in real time. 
• Supervise and drive the progress and implementation of marketing plans. 
• Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. 
• Monitor and evaluate current initiated marketing activities and market dynamics. 
• Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. 
• Conduct regular market research and obtain information about competitors. 
• Set pricing strategies and sales targets for the hotel. 
• Manage special projects and other related businesses. 
• Ensure efficient use of departmental resources. 
• Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. 
• Ensure that department staff are clear about the responsibilities assigned to them. 
• Take immediate corrective action when the interests of the department or hotel are jeopardized. 
• Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. 
• Manage departmental expenses and budgets. 
• Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. 
• Control departmental costs in accordance with hotel policies to avoid waste. 
• Ensure that all system related revenue data are accurate and in full compliance with Hilton International standards. 
• Ensure the filing of departmental documents and related information. 
• Maintain communication with all operating departments within the group to maximize sales opportunities. 
• Promote hotels in relevant industries at home and abroad. 
• Actively participate in sales activities initiated by Hilton. 
• Organize promotional trips for target markets. 
• Maintain good relationship and communication with target markets at home and abroad. 
• Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. 
• Adhere to hotel safety policies, emergency rules and procedures. 
• Ensure employees fully understand and follow the contents of the employee handbook. 
• The department reserves the right to change or supplement the job description if necessary. 
• Perform any other reasonable duties assigned. 

What are we looking for? 

• A Commercial Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 
• Hospitality: Volunteer to provide unparalleled hospitality. 
• Integrity: Do what you should do all the time. 
• Leadership: Strive to be a leader in both your industry and your community. 
• Teamwork: Actively promote teamwork spirit in all work. 
• Ownership: take responsibility for your actions and make decisions. 
• Now: Operate with urgency and discipline. 
• University graduate. 
• Minimum 3years of experience in similar capacity with international chain hotels. 
• Excellent command of written and spoken in English and Chinese language to meet business needs. 
• Determine overall business development objectives and initiatives best suited for the hotel. 
• Produce and execute business development budgets and business plans. 
• Effectively promote and position the brand and the hotel at their desired level. 
• Manage and administrate the Business Development department. 
• Assist the General Manager and the Executive Committee in achieving the hotel’s business objectives and revenue goals. 
• Knowledgeable of market trends and behaviours, including political, economic and social issues. 
• Good communication, organization and presentation skills. 
• Able to lead, provide guidance and develop team members, managing by example. 
• Knowledgeable and skilled in crisis management. 

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What will I be doing?

• As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:
• Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
• Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
• Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
• Communicate with Government agencies to ensure full compliance with statutory regulations
• Prepare Capital and Repairs and Maintenance budgets for Engineering
• Perform daily checks around the hotel
• Conduct lift emergency release procedures as required
• Diagnose, maintain, and repair mechanical equipment within the hotel
• Ensure good relationships are built with internal and external customers
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Develop, implement, and direct all emergency programs
• Develop, implement and manage energy conservation programs for the property to minimize expenses      
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform special projects and other responsibilities as assigned
• Identify and introduce environmentally-friendly systems and equipment
• Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
• Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation

What are we looking for?

A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Advanced knowledge of building management/engineering
• A degree in Engineering or similar
• Exposure to budgeting and basic accounting
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Previous experience of facilities management
• Proficient, at an advanced level, with computers and relevant computer programs

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What will I be doing?

• As an IT Manager within Hilton Durban, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:
• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand, fully, the legal requirements on IT governance and security
• Handle, efficiently and completely, IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT management experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

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What will I be doing?

• A F&D Bar Service Agent will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Receive orders and serve customer requests completely in a timely manner
• Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.
• Take food orders and assist the floor team with deliveries as required
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer guest queries in a polite and helpful manner

What are we looking for?

• A F&D Bar Service Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous experience within a cocktail bar environment
• The ability to create classic cocktails
• Flexibility in hours as you will be working rostered shifts, especially on weekends
• Exceptional personal presentation and communication skills
• Flexibility to respond quickly and positively to a range of work situations
• Passion for delivering exceptional levels of guest service

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Duties & Key Responsibilities

Lead by Example

• Come to work every day with a smile on your face
• Be a great boss and role model for others concerning brand-specific behaviours, and coach less experienced colleagues on the job
• Manage the Guest Operations budget and expenses, and flex labour costs in line with levels of demand/activity.
• Manage guest operations through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement
• Assisted by your Team Leaders and Supervisors, Interview, select, on-board, supervise, coach, schedule and evaluate Guest Operations team members
• Organise and provide regular Front Office training (incl. Systems) for all F&B Hosts and Supervisors
• Provide a positive work environment to guest operations team members that allows everyone to thrive and fulfil their potential
• Ensure that all guest operations TMs understand the purpose of their role and are equipped with the training and tools required to deliver great brand-specific guest experiences
• Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within the own sales team and in the whole hotel.
• Ensure regular & effective communication (e.g. Huddles) in own department (incl Night) to achieve / maintain a high level of trust & engagement
• Support the overall management of the hotel by establishing effective working relationships with all other departments, ensuring a high level of cross departmental collaboration
• Ensure all Guest Operations team members are willing to roll up their sleeves and help with F&B service or housekeeping during busy periods and as required – make sure you are willing to do the same too!
• Execute duties as assigned by the General Manager

Overall Guest Operations

• Oversee all Front Office (incl. Night), F&B Service, Housekeeping, Laundry, Pool and Car Park operations on property
• Monitor Guest Feedback (SALT; Social Reviews) and initiate corrective actions immediately if necessary
• Be accountable for all guest operations systems and supplies inventory
• Ensure compliance with brand standards to achieve consistently high-quality guest service during all guest operations shifts.
• Ensure that all guest operations labour costs are flexed according to levels of demand / activity, and that effective cost controls are in place
• Assign and instruct Guest Service FO, F&B Service, and Housekeeping Team Leaders (all shifts) in the details of work, delegating managerial tasks to Team Leaders where appropriate
• Observe performance of Team Leaders and Supervisors, give regular one-to-one feedback to all Team Leaders and Supervisors in your team and encourage development.

What are we looking for?

• A Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Customer Service experience in supervisory or higher capacity
• Ability to listen and respond to demanding guest needs
• Excellent leadership skills
• Excellent interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Excellent grooming standards

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What will I be doing?

• As a Kitchen Manager, you are responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience. A Kitchen Manager will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage and train the kitchen brigade effectively to ensure a well-organised and motivated team
• Ensure consistency in quality of dishes at all times
• Ensure compliance with food hygiene, Health and Safety, and stock procedures
• Ensure resources meet business needs through the effective management of working rotas
• Support brand standards through the training and assessment of your team
• Manage food cost controls to contribute to Food and Beverage revenue
• Knowledge of activities in other departments and implications

What are we looking for?

• A Kitchen Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Strong Sous Chef or previous Head Chef Experience
• Approaches food in a creative way
• Strong supervisory skills
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Excellent planning and organising skills