CPC Supervisor - George - Cash Solutions South Africa at G4S

Job Introduction:
CPC Supervisor

Effective Supervision of the Cash Processing Centre Operations

• Ensure that tellers are processing according to Cash processing
• policy and procedures
• Equal distribution of work to avoid bottle necks
• Effective managing of the end-to-end work flow process
• Comply with Cash Centre operational and administrative procedures
• within defined guidelines
• Ensure that Record keeping of all applicable documents are
• maintained/retained as per the standards
• Responsible to ensure that all daily recons are balanced
• Quality Assurance
• Ensures that all relevant legislative requirements (SARB minimum
• standards) are adhered to and that Company procedures and
• standards (including Health and Safety, security, personnel, finance
• and risk) are maintained
• Set and maintain acceptable standards of behaviour at work by all
• subordinate employees, as required by G4S’s code of conduct anddisciplinary code

Effective supervision of staff Assist with any other related duties as allocated/requested from

• management
• Assist with rostering
• Monitor performance and provide feedback
• Assist with the optimization of resources to meet operational needs
• Oversight of employee record ensuring that all relevant and required
• documentation is on file
• Action all customer queries and complaints
• Verify/check all cash transactions/differences
• Responsible to ensure that staff process customer transactions accurately

People Management

• Effectively manage overtime and working hours as per employee
• contract
• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all
• subordinate employees, as required by G4S’s values, code of
• conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with
• Company policies and procedures.
• Hold regular Cash Centre staff team meetings and communicate to
• all CMC staff through those briefings.
• Ensure record keeping of all minutes of meetings
• Ensure that all staff adhere to the uniform standards at all times
• Training and development
• Succession Planning
• Determine training needs (in line with training and HR policy) for
• Cash Centre staff. Arrange for attendance of subordinates at
• scheduled training interventions
• Engage with staff on a regular basis and coach staff as needed.
• Ensure all employees have attended the role specific training
• Supervisor must take ownership of personal development
• Risk and compliance
• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with
• regards to risk
• Ensure the adherence and correct utilization of company systems
• and procedures by performing maintenance checks on the
• CCTV/note counters and all other equipment in the branch

The Ideal Candidate:

Qualification and Experience Knowledge, Skills and Attributes

• Grade 12 with Mathematics and or Accounting
• Relevant tertiary qualification advantageous
• Relevant working experience required
• Sound understanding of basic financial
• principles/information
• Computer Literacy
• Reporting and analysis of information
• Good verbal and written communication skills
• Delivering performance
• Driving changes
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Managing People