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Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- Responsible for the Operational and Trade settlement related support activities within the Balance sheet Management’s Back Office function. for the timely and efficient document processing and implementation of operational procedures to support front office trading activity.
Requirements
- Bachelors degree or Diploma in Banking or Finance
- Back Office Experience in an Investment Banking or similar environment (The focus will be on Fixed Income and derivatives)
- 3 -5 years experience in Banking and Financial services Industry, with specific focus on complex derivatives / structured products, settlements and confirmation processes
Duties & Responsibilities
PROCESS:
- To ensure transactions and settlements are validated and any exceptions are investigated and resolved with the Front Office and Middle Office on a timely basis
- To ensure accurate and timely confirmation of Front Office transactions and settlements
- To perform control function over daily settlements movements, ensuring accuracy and completeness of all payments prior to release for automated settlement
- To verify that all payments and receipts have been accounted for on the bank and nostro accounts.
- Daily cash reconciliations and the investigation and resolution of any cash breaks.
- Daily Script and position reconciliations and the investigation and resolution of any breaks.
- Providing continuous input towards detecting defects and streamlining the system and control processes.
FINANCE:
- Ensure effective risk management of operational functions to avoid financial losses
- Maintain effective management of transactional costs
- Effective settlement of trades and reconciliation of in-house bank accounts
- Assisting with the annual Statutory Audits in the form of trade confirmations and existence testing requests
CLIENT SERVICES:
- To effectively work with internal and external stakeholders in resolving issues and exceptions in confirmation, settlement or reconciliation of trades and positions
- Ensure service excellence by providing guidance and support to internal clients (business units)
- Adhere to SLA agreements
PEOPLE:
- Support effective team work
- Engage with appropriate training interventions to promote own professional development
- Actively live the company values in all activities
Competencies
- Ability to work under pressure
- Effective interpersonal skills
- Confident and ability to multi-task
- Attention to detail
- Time management skills
- Ability to adapt to change
- Very good product knowledge (interest rate derivatives, structured notes, equity, derivatives, credit derivatives, option derivatives, exchange traded futures, FX, Money Market instruments etc.)
- Proficient with Microsoft Excel, Murex or other Fixed Income Trading Platforms and cash reconciliation software ( accurate, Duco, Intelli-match or similar platforms)
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Role Purpose
- Develop, test, deploy, maintain and support a portfolio of new and existing software applications and services, from high-level business requirements and designs, through the Software Development Life Cycle.
Requirements
- 5-8 years development experience (essential) ,
Formal qualifications:
- Relevant IT qualification,
- Knowledge of Software Development Lifecycle (SDLC),
- Knowledge of relevant programming languages,
- Knowledge of software testing,
- Knowledge of writing test cases
Duties & Responsibilities
- Collaborate with the Scrum Master/Project Manager to deliver quality, effective software, in line with the agreed development process and business needs.
- Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.
- Conduct research and evaluate potential technical solutions to identified business problems.
- Partner with Business and/or System Analysts to translate business requirements into workable solutions and document solutions into technical specifications.
- Design and code new software functionality using code that is readable, maintainable and re-usable.
- Conduct Unit Testing of own code, and System Integration Testing (SIT) of each solution and resolve all issues/queries timeously.
- Collaborate with the testing team to co-create test cases to ensure that features within each application are working as expected.
- Contribute to user acceptance testing (UAT) and training material to ensure that functionality is working correctly.
- Deliver coding into the applicable production environment once testing has been completed.
- Provide stakeholders with regular feedback on the technical design and timelines for solution ensuring that business needs are met.
- Maintain existing programmes according to change requests approved by business as and when needed.
- Diagnose root causes of system issues through problem-solving and recommend potential solutions.
- Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution.
- Log issues found in existing systems as internal change controls and ensure successful resolution of issues.
- Provide authoritative expertise and advice to clients and stakeholders.
- Build and maintain collaborative, professional relationships with clients and stakeholders.
- Deliver on service level agreements made with clients and stakeholders in order to ensure that expectations are managed.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Competencies
- Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.,
- Interpreting Data: Interprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively.,
- Developing Expertise: Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.,
- Articulating Information: Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information.,
- Challenging Ideas: Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspective.,
- Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision-making.,
- Managing Tasks: Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.,
- Producing Output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.
Closing Date
2023/06/23
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Role Purpose
- To take responsibility of the collateral management process within the Balance Sheet Management (BSM) team on a principal-to-principal basis. You will liaise with Front Office, Credit Risk, Market Risk and Legal to ensure that credit application conditions are met in terms of signing CSAs (Credit Support Annexures) and GMRAs (Global Master Repurchase Agreements), loading of said agreements onto our investment system and then following the relevant processes to meet collateral objectives.
Requirements
- Bcom degree
- A minimum of 2 years relevant collateral management experience
- Financial instrument valuation experience will be beneficial
- Murex and TriResolve experience will be beneficial
Duties & Responsibilities
Coordinate the end-to-end collateral management process for CSAs, GMRAs, and the risks relating thereto by:
- Analysing exposures for specific counter parties and effect margin calls as and when required
- Liaise with counterparties for settlement
- Analyse MTM (Market-to-Market) differences in exposure between the Front Office and counterparties
- Resolve MTM differences by liaising with the Front Office and counterparties
- Keep abreast of market-related events concerning counterparties
- Escalate breaches by counterparties to relevant internal parties and follow the appropriate dispute resolution process
- Distribute interest statements between counterparties or clients
- Pay and receive interest monthly on posted cash collateral
- Improve process and system efficiencies and liaise with the relevant support teams to take remedial action where required
- Perform formal and ad hoc administrative functions (e.g., matching of trades between counterparties and MMI, exposure reconciliations, and day-to-day query resolution)
- Distribute daily reports to Front Office, Credit and Liquidity stakeholders to advise of margin requirements
- Liaise with internal and external auditors to provide relevant information and to respond to any collateral concerns that may arise
Finance
- Ensure effective financial management and corporate governance
- Take accountability for the management of business-related risks
Client Services
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence, and negotiate, to achieve win-win outcomes
- Initiate meetings with key stakeholders to track progress, manage expectations, and ensure that stakeholders’ requirements are delivered
- Resolve conflict in a manner that does not strain relationships by allowing conflicting views to be raised and mutual gains to be highlighted
- Display emotional intelligence by being sensitive to feelings, needs, values, views, and attitudes of others and being courteous and diplomatic when dealing with difficulties and problems
People
- Stay relevant and up to date with legislations and new developments
- Contribute to a friendly co-operative climate in working with others to achieve collective goals
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Take ownership of personal career development, leveraging formal and informal opportunities
- Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices
- Anticipates consequences and adapts problem solving based on continual feedback
- Plan and manage own workflow, anticipating obstacles, juggling priorities, and following through on objectives within agreed timeframes and according to quality standards
Competencies
- Self-management
- Decision making and problem-solving skills
- Teamwork and cooperation skills
- Attention to detail
- Excellent communication and interpersonal skills
- Ability to priorities task
- Strong numerical skills
Closing Date
2023/03/16
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Role Purpose
- Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.
Requirements
- 2 years’ experience in a sales and/or customer service role
- 2 years’ experience in the insurance and/or financial services industry rendering financial advice (advantageous)
- Matric or equivalent NQF 4 qualification
- Compliance with FAIS Fit and Proper requirements
- Finance or Business related tertiary qualification (desirable)
- Driver’s license and own transport (desirable)
Duties & Responsibilities
INTERNAL PROCESS
- Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision-making process.
- Sell products in line with client’s financial needs by conducting affordability analysis in order to achieve clients’ financial goals.
- Calculated and advise on tax and legal implications of products and or changes.
- Accurately capture client information, relevant actions and sales on the systems.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Achieve set targets on production, quality and conversion.
- Adhere to compliance requirements in the sales process in line with legislative requirements.
- Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Examining Information: Analyse and process information; ask probing questions and strive to find solutions to problems.
- Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
- Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
- Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
- Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
- Meeting Timescales: Strong focus on meeting target and deadlines
Closing Date
2023/02/28
go to method of application »
Role Purpose
- Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.
Requirements
- 2 years’ experience in a sales and/or customer service role
- 2 years’ experience in the insurance and/or financial services industry rendering financial advice (advantageous)
- Matric or equivalent NQF 4 qualification
- Compliance with FAIS Fit and Proper requirements
- Finance or Business related tertiary qualification (desirable)
- Driver’s license and own transport (desirable)
Duties & Responsibilities
INTERNAL PROCESS
- Engage with prospective clients in order to highlight the features and benefits of various products based on their financial wellness needs in order to support and guide their decision-making process.
- Sell products in line with client’s financial needs by conducting affordability analysis in order to achieve clients’ financial goals.
- Calculated and advise on tax and legal implications of products and or changes.
- Accurately capture client information, relevant actions and sales on the systems.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Achieve set targets on production, quality and conversion.
- Adhere to compliance requirements in the sales process in line with legislative requirements.
- Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.
CLIENT
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
- Escalate client queries to the relevant department or stakeholder.
- Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Examining Information: Analyse and process information; ask probing questions and strive to find solutions to problems.
- Interacting with People: Project enthusiasm and focus on building strong relationships and networks.
- Convincing People: Comfortable having to persuade others; shape opinions by being outspoken and seek to negotiate with others.
- Articulating Information: Be eloquent and explain concepts well and project social confidence when articulating information.
- Thinking Positively: Optimistic and positive; recover easily from setbacks and obstructions.
- Meeting Timescales: Strong focus on meeting target and deadlines
Closing Date
2023/02/28
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Role Purpose
- To develop and implement Momentum Trust's overall strategy to provide Trustee and Trust Administration Services to the market segments in which Momentum Trust has a presence. The Head of Trusts will be responsible for the development of the Operational Plans through which the Trustee and Trust Administration Service will be implemented. As a member of the management team of Momentum Trust, the Head of Trusts will be responsible for overseeing the Trust Department within Momentum Trust, including monitoring performance against targets and for ensuring that adequate risk controls are in place.The Head of Trusts will represent Momentum Trust to major customers and professional institutions.
Requirements
Experience and Qualifications
Qualifications:
- Legal and/or accounting degree
- Relevant post-graduate qualification will be advantageous
- Professional Admission and / or membership of industry bodies (FPI, STEP & FISA) will be advantageous
Experience:
- At least 8 – 10 years' experience in a fiduciary business (trust company or professional practice) at a senior level, which covers:
- Establishment and registration of various types of trusts
- Taking up appointment as trustee on trusts and chairing trustee meetings
- Advice on the role and management of Trusts in estate planning, and providing insight and support to trustees and beneficiaries regarding the administration of their trusts and other estate planning structures
- Auditing Trust Deeds and advising on best practice
- Drafting of documents (agreements and resolutions) associated with the administration of trusts and estate planning structures
- People and project management.
Additional Requirements:
- Strategic thinker;
- Deadline driven;
- Strong service orientation;
- Quality conscious;
- Solid administrative skills;
- Good interpersonal skills;
- Bilingual - Fluency in English and Afrikaans;
- Excellent verbal and written communication skills.
Duties & Responsibilities
- Development of Strategy and operational plans;
- Implementation of strategy;
- Achievement of performance objectives set for the Trust Department;
- Management and oversight of Trust Department, including the preparation of management reports;
- Marketing and Client Liaison / engagement with financial advisers;
- Advice on Trust and Trust related matters;
- Momentum Trust nominee on Trusts.
Competencies
- Deciding & Initiating Action;
- Adhering to Principles and Values;
- Presenting and Communicating Information;
- Applying Expertise & Technology;
- Delivering Results & Meeting Customer Expectations;
- Adapting and Responding to change.
Closing Date
2023/03/05
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Role Purpose
- The Trust Officer will be responsible for the administration of own trust portfolio which will include Inter, Vivos, Trust, Testamentary Trust and Road Accident Fund Trusts, end to end processing of own trust portfolio and the development of business relationships with clients. The incumbent will also be responsible for facilitating internal service coordination to resolve issues and respond to client requests.
Requirements
Qualifications:
- Relevant tertiary legal or commerce qualification (essential)
- Professional admission as an attorney or accountant (desirable)
- Advanced diploma in trust and estate administration (desirable)
Experience:
- Minimum of 2 years experience in a trust & fiduciary services environment
- Membership of industry bodies (e.g. FISA and/or STEP) will be advantageous
Skills:
- Interpersonal skills
- Attention to detail
- Resilience
- Adaptability
- Analytical skills
- Planning and Organising skills
- Communication skills
- Self-managing
Knowledge:
- Knowledge expert in legal principles applicable to trusts, including the law of trusts, the taxation of trusts and the use of trusts in estate planning
- Basic principles of trust administration
- Microsoft Office
- Ability to implement and maintain proper governance processes relating to the administration of trusts
- Business writing skills
Duties & Responsibilities
Internal Processes:
- Drafting of required documentation for the registration and amendment of trusts (Court Order, Testamentary and Inter Vivos Trusts) with the Master of the High Court
- Act as nominee of the trust company on certain trusts
Day to day administration of a portfolio of trusts, which will include, but not limited to:
- Interpretation and application of the provisions of trust instruments
- Attend and resolve general queries/requests from clients
- Annual Trustee Meetings:
- Facilitation and attendance
- Preparation of agenda and minutes
- Preparation of trustee resolutions
- Attend to all trust payments from trust's bank account
- Opening and closing of trust bank accounts
- Oversee the preparation of trust annual financial statements with the trusts’ accounting officer, including providing documentation required to prepare the statements and to ensure that the trusts’ tax affairs are compliant
- Drafting of necessary agreements (if applicable)
- Liaison with third parties on behalf of the trust where required
- Ensure that trust portfolio is up to date at all times
- Provide key support to team members
- Monitoring existing investments and assets in trust portfolio together with the trusts’ financial advisers
- Preparation of monthly reports
Client Services
- Provide authoritative, expertise and assistance to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
People
- Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Effectively manage time and ensure optimal productivity.
- Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
- Be self-confident, self-motivated and relentlessly pursue targets and goals.
Finance
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Meeting timescales
- Documenting facts
- Following procedures
- Upholding standards
- Producing output
- Interacting with people
- Checking things
- Providing insights
Closing Date
2023/03/05
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Role Purpose
- The purpose of this role is to perform actuarial product development tasks as well as product and risk management of all retail risk, annuities and savings products for a number of African subsidiaries.
The incumbent will form part of the team responsible for:
- Product design,
- Setting the risk management framework,
- Product pricing, and
- Maintaining existing products
- Ensuring that product remain competitive, relevant and meets profitability targets
Requirements
- Nearly qualified actuary or good progress with the actuarial exams;
- Two to Three year’s work experience, preferably in product development.
- Experience in the following will be advantages:
- Moses;
- Prophet;
- SQL;
- VBA
- Proficient in MS Office Packages (MS Outlook, MS Word, MS Powerpoint, MS Excel)
Duties & Responsibilities
- Contributing to the delivery of innovative, value-for-money products to the market through the development, pricing and design of new products.
- Ensuring ongoing competitiveness and attractiveness of the individual life risk product range both from a product and pricing perspective.
- Delivering efficient and consistent service and support to all internal and external clients, hence ensuring a quality interaction and relationship with all stakeholders.
- Collaboration with all the other relevant stakeholders (internal and external) such as valuations, claims, underwriting, reinsurance partners etc.
- Understanding and using actuarial models both in terms of the regulatory and commercial environment.
- Contributing towards projects, initiatives, queries and team initiatives.
- Living the MM values namely Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
- Investigating, proposing and obtaining approval for the proposed product range changes;
Driving and controlling successful implementation of product suite initiatives through to delivery including:
- Provide useful product and market insights to the segment businesses;
- Benefit design, basis setting and pricing;
- Close liaison and input into underwriting, enrolment and claims departments;
- Setting up of all administration, systems, legal and other required processes to deliver the product to market;
- Developing a close working relationship with the key distribution channels to ensure buy in to all products initiatives;
- Providing technical input and oversight of the product specific aspects contained in Client Facing Documents e.g. the User Guide and Contract.
- Ongoing monitoring and maintenance on each of the products in the range including:
- Monitoring sales volumes and experience in order to propose corrective actions and identify opportunities;
- Special quotes and queries;
- Building relationships and interacting with other disciplines in the organisation to ensure proactive management actions are taken;
- Underwriting (including claims), Valuation and Investment management;
- Applying health insights in mortality and morbidity to improve client value as well as the profitability of Client Value Propositions.
Competencies
- Achievement orientation;
- High degree of self-motivation and can work independent of supervision
- Delivering results & Meeting Customer Expectations
- Working with people and relationship building;
- Analytical and conceptual thinking;
- Proactive
Closing Date
2023/03/07
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Role Purpose
- An opportunity exists for a dynamic, focused individual to manage the Fraud and AML function. Assist Momentum Money to accomplish its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of fraud risk whilst driving fraud mitigation initiatives across the entire business. In addition to that ensure the management of AML risks to ensure an adequate and effective control environment in terms of anti-fraud controls.
Requirements
- Own key fraud relationship within the business and across the Group
- Honours degree in Finance, Business, Economics and or Risk Management
- CFE qualification
- AML Certification - ACAMS ( advantages
- 8 + years’ experience within the Fraud and Anti-Money laundering or Financial Crime Risk Management
- Substantial knowledge of data analytics and PC based tools i.e Excel (other analytical tools)
- Experience in leading large, complex projects with business wide impact
- Experience in the financial sector (banking experience is an advantage)
- Good working knowledge of technology systems, e-Commerce, Online/Electronic Payments, Accounting/Finance analytical skills with proven ability to identify and develop solutions to improve fraud stabilization, reduction, and avoidance
- Good track record within Compliance, Risk, Finance and/or Regulatory Management
- Good understanding of internal control frameworks as well as internal and or external auditing
- Proven track record of delivering useful and relevant fraud risk information to project teams, business analysts as well as to Exco and board level committee
Duties & Responsibilities
Fraud Strategy and Fraud Operationalization
- Develop and implement the fraud strategic for the Momentum Money business, defining banking industry leading prevention and detection strategy and policies to support business in managing fraud
- Lead the development of the fraud operating model within the business appropriate for banking environment, working work business in the operationalization of the operating model.
- Oversee the design, development and management of real-time systems and models to combat systematic fraud
- Work with business to assess the current control strength across the Momentum Money business and propose strategies that are aligned to the business ambitions
- Ensure that the fraud strategy deliver fraud results that are aligned to the business fraud risk appetite and business KPI
- Define fraud business cases and projected ROI on investment to identify and prioritize opportunities
- Drive commercial solutions and mature the use of technology that will optimize the business fraud risk management capabilities
- Work closely with Group Forensic Services to ensure commercial approaches to fraud risk is aligned to Group requirements and sufficient to mitigate fraud risk exposure
- Selection of systems / tools used for Fraud Risk Management, ensuring enterprise requirements are met and support fraud strategy, framework and policy.
- Implementing a fraud strategy considering innovation, continuous development and improvement to ensure the maturity of the fraud function
- Drive the operationalization of capabilities for fraud performance, tracking, analysis , reporting and insights.
- Providing appropriate and regular assurance reporting and awareness of new trends in relation to Fraud Risk to all internal stakeholders as well as to Group Risk owners.
- Manage fraud costs in terms of fraud losses and costs on fraud tools / services acquired
Fraud Risk Management
- Develop the Anti-Fraud framework through active collaboration with business and Group Forensic
- Ensuring that Fraud Risk Framework and policies satisfy and exceed all regulatory requirements in relation to Fraud Risk Management.
- Defining Fraud Risk Appetite and ensure alignment to the business and Group Fraud risk appetite
- Developing robust fraud prevention and investigation activities to reduce the threats of employee, contract and client fraud.
- Actively partner with business in identifying and providing fraud requirements when developing and implementing new processes.
- Coordinate appropriate Fraud Investigation activities through agreed structure
- Define the Fraud Investigation Materiality and collaborate with Group Forensic in all investigation done for the business, reporting the investigation results to the business CEO, CRO and other senior leaders of the business
- Identification and implementation of cost-effective fraud deterrent, prevention, detection, response (investigation and remediation), mechanisms and controls.
- Work with the Operational Risk to determine fraud risk landscape and provide longer-term remediation efforts to reduce impact & likelihood of fraud risk and ensure the implementation of relevant controls
- Ensure appropriate and timely initial responses to Fraud incidents / events
3rd Party management
- Own key fraud 3rd party relationship
- Source appropriate 3rd party service providers for the delivery of a fit for purpose fraud capability
- Monitor the adherence of 3rd parties to the contractual obligation set out in the fraud contracts
- Ensuring the accuracy of all fraud invoices prior to the approval by the CRO
Fraud risk culture maturity
- Champion fraud awareness across the business to ensure the maturity of the fraud risk culture within the business
- Partner with Compliance in driving the completion of fraud training aligned to business KPIs
- Own the fraud governance process within the business by chairing the fraud steerco and reporting all fraud risks to the Momentum Money Exco, Combined Assurance Forum and where necessary the entity board.
- Deliver fraud risk management activity to the highest of ethical and professional standards.
- Supporting Whistleblowing and sound ethical culture in support of the Fraud Risk Management framework and Group Fraud Risk Management Policy
Anti-Money Laundering Risk
- Be aware of the legislative requirements relative to Anti-Money Laundering and specifically FICA, POCDATARA and POCA
- Liaison with compliance with regards to the anti-money laundering requirements.
- Ownership of the Risk Management Compliance Programme (RMCP) by being the business custodian
- Be a member of the Enhance Due Diligence (EDD) forum as a SME in anti-money laundering
- Drive Anti-money laundering investigation
- Coordinate and participate all Suspicious Transactions Investigation with Group Forensic Services and all appropriate stakeholders
- Work with CCD team to ensure continuous monitoring of suspicious client behaviour and reporting identified by the operations team.
- Work with the MLCO in ensuring the timeous reporting of suspicious and unusual transactions to the FIC and other investigating authorities
- Assist Compliance with any FICA / Money laundering related projects and implementation thereof
- Liase with the CDD team and Group Forensic Services on various AML related tasks
Stakeholder Engagement
- Building and continually developing close relationships with Business Unit counterparts for Fraud Risk Management.
- Collaborate with Momentum Metropolitan Group Forensic Services, Risk and Compliance to leverage internal insight and capabilities.
- Collaborate with Operations to put an operating model in place to effectively manage fraud.
Competencies
- Ability to co-ordinate and manage several engagements.
- Strong analytical ability, technical and interpersonal skills.
- Excellent understanding of risk management and governance framework.
- Excellent understanding of risk of money laundering
- Strong personal integrity.
- Excellent written and verbal communication skills.
- Excellent Resilience and Adaptability Skills – deals effectively with pressure, maintains focus and intensity and remains optimistic and persistent.
- Excellent Technical Credibility – understands and appropriately applies procedures requirements, regulations and policies related to Governance and Compliance.
Closing Date
2023/03/31
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Role Purpose
- Ensure the quality of all business and technology solutions is functionally and non-functionally tested, in order to meet the requirements and achieve overall sustainable quality of the business solution. The QA Lead establishes metrics, mentors team members and manages outside resources. They are responsible for growing the maturing of the quality assurance practice in alignment industry best practices.
Requirements
- Degree in BSC/ IT preferred.
- Diploma in Information Technology.
- Min of 6 years’ experience in testing with min 12 months in test automation.
- At least 2 years of financial services experience is preferred.
- Exposure to diverse IT projects using a variety of testing tools and techniques.
- Qualifications preferred: Testing qualification ISTQB/ISEB.
- Must have experience in an agile work environment.
- Experience working with REST APIs
Duties & Responsibilities
- Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
- Drive the test automation practices.
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
- Lead and mentor QA team members, as well as manage outside contract testers.
- Develop and execute test cases, scripts, plans and procedures (manual and automated).
- Ensure QA practices align with agile practices and process.
- Selection testing tools and assets.
- Improve efficiency in testing features and identify key areas for test automation.
- The incumbent will also be part of a squad and a percentage of their capacity be used in delivery within the squad.
Competencies
Business Acumen
- Ability to understand the business, channel and user experience strategy. Provide design direction to best meet customer and business goals.
Customer/ Stakeholder Commitment
- Anticipates, meets and exceeds customers and stakeholders' expectations. Has a high operational accountability and directly influences customer service through design.
Drive for Results
- Requires good time-management skills and the ability to work under pressure.
Leads Change and Innovation
- Challenge the status quo, does what is right for the business and the customer, and encourage continuous improvement and innovation.
Team player
- Create and maintain an open, positive working environment.
Collaboration
- Strong communication skills to collaborate with various stakeholders.
Self-awareness and insight
- Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure.
Diversity and Inclusiveness
- Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
- Passion for learning and mentoring.
- Passion for process automation and software quality.
- Familiar with CI/CD processes.
- Analysing.
- Planning and organising.
- Ability to prioritise and sequence.
- Coping with pressures and setbacks.
Closing Date
2023/03/31
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Role Purpose
- To support clients with queries relating to the Momentum Money Product. Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner. Research, follow-up and resolve client enquiries and problems through effective engagement with clients, intermediaries, product specialists, operations areas, and other internal or external staff in a timely and professional manner. Adhere to regulatory requirements as may be required from time to time.
Requirements
- Matric/Grade12
- Computer literacy in MS Office essential
- 1 year experience in a banking environment (Advantageous)
- 2 years' Call Centre experience with proven knowledge of customer service principles and practices
Duties & Responsibilities
- Attend to calls and email queries from clients within the required SLA's
- Provide 1st level support to clients on their Multiply Money products and ensure that all escalated queries are followed up and responded to within the required SLA.
- Take ownership of queries received and ensure resolution.
- Attend all training as will be required to from time to time and take ownership of self-development.
- Be a team player and assist members of team as and when they require.
Competencies
- Business acumen
- Client/stakeholder commitment
- Drive for results
- Leads change and innovation
- Collaboration
- Impact and influence
- Self-awareness and insight
- Diversity and inclusiveness
Closing Date
2023/03/31
Method of Application
Use the link(s) below to apply on company website.
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