Job Opportunities at Old Mutual

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

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Job Description

• Responsible for designing, developing and applying Organisation Design tools, frameworks, processes, standards and contributing to drive organisational effectiveness through a range of levers including but not limited to Human Capital strategy, Organisation Design, Career Architecture, enabling an agile and fit for purpose organisational design that enables the organisation’s strategy. This includes the Future of Work and executing on effective Human Capital organisational integration during organisational transformation and initiatives across Old Mutual Limited.

Key Result Areas

Organisation structure design

• Define governance, policies, and frameworks for Organisation Design across Old Mutual. Ensure that these initiatives are socialised across the Human Capital community.
• Review proposed structure changes and approve if they meet the required standards. Recommend alternatives to the Human Capital Community and business.
• Oversee the organisation wide review of organisation design on a Pan African basis. This involves creating governance, methodologies, standards and norms in line with market practice.
• Provide subject matter expertise in redefining / designing organisational structures.
• Identify opportunities for cost efficiencies in driving optimal structures in line with agreed norms and standards.
• Provide input into people change plans by reviewing the plans presented and providing qualitative feedback on the approach and project steps that should be taken.
• Develop post-implementation analysis tools and ensure that they are used effectively by the Organisation Design Specialists and Human Capital Business Partners (HCBPs).
• Implement methodologies across the group.
• Involvement and subject matter expert in restructuring of business segments and countries.
• In partnership with the Head of Change, drive people change capabilities.
• Regarded as the subject matter expert on the creation of optimal structures linked to strategy and value chains.
• Involved in Operating Model design and concept designs of organisational structures.
• Review the areas of our organisation where we have inconsistencies in spans of control and layers

Building the basics: 

• Implementation of the Old Mutual career architecture framework with the embedment within Workday.
• Develop governance on managing org hierarchy across the organisation, creation of roles, movements, job changes, titling and Workday implications.
• Organisation Design Capability Build
• Build Organisation Design capability across the Group through the build of pragmatic tools, techniques and conducting training sessions and masterclasses.
• Oversee the establishment of a community of practice to sustain the capability build.
• Oversee the channel or platform to house toolkits and templates for the broader HC community.

Manage the Organisation Design team

• Enable the Organisation Design Specialists to assist in restructures across the organisation on a pan African basis.
• Oversee and drive project plans to assist in embedding Organisation Design as a key business imperative.
• Oversee the cleanup of organisational units in providing a current state analysis, to-be designs, defining generic roles, aligning naming conventions, etc.
• Motivate employees in the team and ensure that their efforts are recognised at the appropriate levels.

Job Evaluation

• Critically evaluate the effectiveness of the job evaluation process and job grading system to determine whether it continues to serve business purpose. Develop business cases for change and present to the HC Leadership Team for decision making if required.
• Conduct job evaluations and ensure that governance is followed. Review all requests for appointment into senior level roles to determine whether proper governance was followed around job evaluation of those roles prior to the appointments.
• Provide advisory support to the HC Community and business on levels of work and grading.

Requirements: Skills, Qualifications, Experience required 

• Post-graduate Business qualification 
• Human Resources/ Business Management/ Industrial Psychology Degree
• Minimum 10 years’ specialist experience in Organisational Design in complex organisations
• Minimum 5 years managing a team of specialists 
• Proven experience influencing challenging stakeholders and gain alignment and buy-in
• Proven experience in recognised Organisation Design methodologies and principles but can find a fit for purpose solution
• Excellent communication skills
• Ability to think outside of the box
• Advanced Excel, PowerPoint, and Word
• Solid experience in business process mapping
• Experience in working with diverse stakeholders
• Detail orientation essential
• Agility and adaptability to rapidly changing environment
• Excellent verbal and written communication skills
• Proven ability to deliver under pressure

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Job Description

• This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products. 

The incumbent is individually accountable for achieving results through own efforts.

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)
   

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Job Description

• This role works within the Old Mutual Finance business. Builds a business partner relationship with Business Leaders, driving Human Capital programs, policies, and interventions to impact business performance and achieve business strategic objectives. Delivering HC calendar activity rollout within a designated geography or function, the HCBP will focus on developing and implementing tactical HC people plans to drive organisation effectiveness. Provides input into the OMF Business People Plan through partnership with Senior Management.

Provides input into the Business Unit People Plan. 

• Develops and implements tactical and operational people plans in response to business and people challenges.
• Partners with Senior Management teams to advise on people challenges and how to improve team performance.
• Advises on people's priorities for the future, using insights from HC Analytics and trends.
• Manages the efficient implementation of the HC Calendar.
• Develops and implements tactical organizational development and effectiveness interventions to address short-term business needs.
• Advises Senior Management teams on improving employee engagement at all levels and on building a high-performance culture aligned with the overall segment plan.
• Manages the implementation of the Talent and Leadership plan for designated business areas. 
• Advises Senior Management teams on how to respond to change efficiently and effectively.
• Manages the adherence to HC controls and implements new controls as required.
• Manages adherence to transformation plans of the business.
• Defines Human Capital priorities that address critical business needs and acts as a credible collaborator when proposing and implementing programs that balance Human Capital priorities and stakeholder needs across the business. 
• Identifies opportunities to change and transform the business.
• Pilots, refines, and roll out solutions that balance the employee experience, Human Capital priorities, and business needs, always considering the employee perspective.
• Designs interventions rooted in analytical insights that address specific issues, highlight opportunities, increase the efficiency/ robustness of current Human Capital processes, and contribute to current Human Capital strategies.
• Deploys the Human Capital Calendar, consulting in key areas of Human Capital and executing the HC Practices within the allocated business area on the following: 
• Culture Transformation
• Performance
• Talent & Succession Planning,
• Talent Acquisition 
• Employee Relations  
• Change Management
• Executes Workforce Planning (Annual Recruitment Plan), Succession Planning (Talent Reviews)
• Drive, monitor and review Employee Engagement activities and projects.
• Empower and coach line managers i.e. Drive Line-Manager capability.

Attributes and Competencies 

• Interpreting Data
• Embracing Change
• Providing Insights
• Taking Action
• Generating Ideas
• Examining Information
• Adopting Practical Approaches
• Articulating Information

Qualifications and Experience Required:

• 3-year degree (NQF Level 7) 
• Honours in Human Resources/Industrial Psychology or related field will be advantageous.
• Experience in engaging with Senior Business Executives for business support functions 
• A minimum of 3 years of relevant Human Capital experience as an HCBP or Generalist with exposure to the following:
• Culture Transformation
• Organisational Design
• Performance
• Talent & Succession Planning
• Talent Acquisition
• Employee Relations 
• Change Management
• Organisational Development/Effectiveness. 
   

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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

go to method of application »

Job Description

• As a Social Media Community Consultant your role is to provide exceptional service to our online community by driving positive engagements, protecting, and enhancing the Old Mutual brand.
• You will monitor social media platforms (Facebook, X twitter, Instagram, LinkedIn, Youtube, Tik Tok, Hello Peter etc.) engage with the audience and interactively resolve complaints as well as foster a community spirit by growing the Old Mutual fan base.
• The ideal candidate to join the Social Media Community Management team should thrive in a dynamic, fast paced environment and be able to multitask effectively. To be successful in this role, the candidate must be a dedicated and result-driven professional with a positive, can-do attitude, that will resolve customer complaints in line with our online community strategy and customer service policy.
• Manage social media platforms, particularly Instagram, Facebook, X twitter, Youtube, LinkedIn, TikTok, Hello Peter etc.
• Implement the social media strategy through positive engagements and grow the Old Mutual online community audience.
• Influence the social media strategy using expert knowledge about content and social media communications (content generation, platform technical capabilities, social media analytics) from hands-on experience in the industry.
• Identify social media tactics and adapt content for different social media platforms to engage, entertain and build social media equity for brands.
• Fluently craft engaging and grammatically correct responses that resonate with diverse audiences.
• Act as an advocate of Old Mutual in the social media community, by engaging in dialogues and answering questions where appropriate.
• Deal with escalated client queries or complaints and resolve issues to completion where possible.
• Ensure that communities and platforms are kept up to date and functional by monitoring and responding to conversation where / when necessary and within the agreed SLAs.
• Provide input into the social media strategy by providing knowledge and experience gained in the online environment.
• Meet contracted targets such as response rate, response times and sentiment.
• Ability to work shifts including weekends and public holidays.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Matric.
• NQF Level 5: 3-year National Diploma/Higher Cert in Marketing, Communication or similar.
• 3-5 years’ experience in Social Media Community Management, preferably a corporate or financial institution.
• 3-5 years of experience in dealing directly with clients and a have strong knowledge of products and processes across the financial services industry.
• Exceptional social savvy: an in-depth knowledge and interest in social media (including Facebook, X, Instagram, YouTube, LinkedIn, Tik Tok, Hello Peter and more) with an up-to-the-minute knowledge of the latest social trends/platforms and industry best practice.
• 3-5 years of expert knowledge about content and social media communications.
• A strong ability to engage and grow an online community audience.

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• Degree in Marketing and Communication preferred.
• Experienced in Copywriting.
• Insight into Web, PR or Online Marketing and Comm's

COMPETENCIES REQUIRED

• Outstanding, witty and creative editorial and online community management skills.
• Highly creative with the ability to think outside the box.
• Strong communication (verbal & written) interactive skills.
• Computer Literacy: Word, Excel, PowerPoint, Outlook.
• Customer Service and complaint resolution skills.
• Ability to work with people and within a team.

Skills

• Communication, Critical Thinking, Facebook, Information Collection, Instagram, Online Communities, Online Marketing, Social Media Communications, Social Media Platform, Thinking skill, Twitter
   

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Job Description

• This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.
• Provides telephonic and face-to-face service to customers.
• Adheres to service and quality standards.
• Adheres to business, process and compliance rules.
• Moderate to high level of technical knowledge.
• Multi skilled across product and process relevant to the business area.

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Job Description

• This role ensures the roll-out of strategy in the regions. Key to the role is the knowledge of Old Mutual’s retail protection offering (mainly Old Mutual Protect, but also Greenlight) and the analysis of competitor product and activity and the positioning of Old Mutual’s profile in the regions. The incumbent is individually accountable for achieving results through own efforts over periods up to 3 months.

Specific:

• Markets the Old Mutual product set to the distribution channels.
• Keeps abreast of product development issues in the financial services industry.
• Identifies product marketing opportunities.
• Displays knowledge of competitor products and conducts comparative analysis.
• Develops and maintains relationships with distribution channels.
• Initiates, implements and monitors agreed marketing plans within the region.
• Assists Product Management, Product Marketing, Distribution Marketing, Regional Marketing Managers on the roll out of product marketing strategy in the regions.
• Plans and delivers formal presentations to channels, advisors and clients.
• Manages product marketing events, in order to strengthen the Old Mutual profile in regions.
• General: Undertakes the functions of stakeholder communication/engagement, primarily to regional distribution teams,  implementation of activation plans, roll-out and implementation of product launches, building of marketing support materials, delivery of training, and input in respect of product proposals, enhancements and tools

Specific:
Product Performance

• Old Mutual Protect sales outcomes, for PF, are the ultimate yardstick of success, with issued sales tracked regularly (at least weekly) and confirmed sales being the key monthly/annual measure
• Deep expertise of Old Mutual Protect (OMP) proposition
• Supports other risk specialists and gives input to product management and product development teams with associated competitor, product insight, and marketing-related needs

Stakeholder Management/Engagement

• Collaborates and engages/communicates to ensure agreement /alignment of the annual/quarterly/specific regional Old Mutual Protect product marketing needs, messages and approach with key stakeholders
• Co-creates the protection distribution strategy with the regional provincial general manager, and delivers the elements expected of the regional risk specialist for the respective channel(s)

Qualification

• 3 year Tertiary Qualification in Engineering, Commerce, Business Actuarial, Marketing or Finance
• A min of 3 years applicable product/business experience 

OR

• Matric with a min of 6 years applicable product/business experience
• Sufficient level of competency in all MS technologies (Excel, PowerPoint, Word, Teams)
• Customer First (Service)
• Execution (Service)
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Collaboration (Relating)
• Strategic (Service)

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Job Description

• This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

Minimum Requirements

• National Senior Certificate (matric) or Equivalent NQF 4 qualification
• RE5 Qualification advantageous
   

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Job Description

• This role is responsible for  delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of  3 months to a year. The IT Manager's business portfolio is smaller than that of a Senior IT Manager.
• This role is responsible for leading and nurturing a team of analysts, ensuring high-quality deliverables and efficient workflow. The manager will oversee the end-to-end delivery process, from task allocation to the final output, to support the company's goal of enhancing customer experiences and optimizing business operations through comprehensive data insights.

Responsibilities:

• Lead, mentor, and develop a team of data analysts, fostering a collaborative and high-performance culture.
• Manage the team's workflow, prioritizing tasks to meet business needs and ensuring timely delivery of high-quality analytical outputs.
• Oversee the design, implementation, and continuous improvement of analytical processes and methodologies.
• Ensure the accuracy, reliability, and relevance of the data and insights provided by the team.
• Collaborate with cross-functional teams in Omnichannel namely Marketing, Operations, Digital Media, Category and Merchandising and Finance, to identify data needs and translate business requirements into analytical solutions.
• Provide strategic insights and recommendations to senior leadership based on data analysis and trends.
• Monitor and evaluate the impact of data-driven decisions on business performance, making adjustments as necessary.

Requirements:

• 8+ years’ experience in a Data Analytics role
• 3 – 5 years Data Analytics experiences 
• 2+ years’ experience in a Data Analytics managerial role involving developing & managing analysts, leveraging analytics tools and at least one visualisation platform such as Qlik, PowerBI, etc.

Required Skills:

• Analytical Thinking: Ability to analyze complex data sets and derive actionable insights.
• Leadership: Proven ability to lead and motivate a team, driving performance and development.
• Project Management: Strong organizational skills to manage multiple projects and ensure timely delivery.
• Technical Proficiency: Advanced knowledge of data analytics tools and software.
• Communication: Excellent verbal and written communication skills to articulate data findings clearly and effectively.
• Problem-Solving: Strong problem-solving skills with a proactive approach to overcoming challenges.
• Collaboration: Ability to work effectively with cross-functional teams and stakeholders.
• Adaptability: Flexibility to adapt to changing business needs and priorities.
• Attention to Detail: Meticulous attention to detail to ensure data accuracy and quality of insights.
• Strategic Vision: Ability to think strategically and align data initiatives with business goals.
   

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Job Description

• This role manages a sales team and distribution strategy and is accountable for the sales targets and profitability of the team, over periods of up to a year.
• The position has been identified as a FAIS position and falls within the ambit contemplated by FAIS related to Category B. The successful candidates must therefore comply with all FAIS requirements, including the Fit and Proper requirements of Honesty and Integrity (e.g. be clear of any offence relating to fraud, dishonesty and/or any professional misconduct) as well as competence and relevant qualifications.
• Manages sales & expense budget for a sales team in a branch against set targets.

Responsible for distribution strategy of products within a branch.

• Accountable for local marketing.
• Identifies & creates coordinated sales opportunities.
• Responsible for external networking & relationship building with key door openers.
• Ensures delivery of customer value.
• Manages, develops, appoints & trains sales advisors.

Job Requirements

• Grade 12
• Driver's licence
• RE5
• FAIS Compliant
• FSCA Approved qualification
• Product category experience 1.3/1.5/1.20 
• Updated Continuous Professional Development (CPD) hours
• (Internal) Successful completion of MODP
• Previous Managerial experience essential
• Own Vehicle

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Job Description

• The Data Engineering Operations Manager is responsible for managing the day-to-day operations of the Data Engineering team, ensuring that workflows are executed smoothly, resources are efficiently allocated, and processes are continuously optimized. This role requires solid knowledge of data engineering practices but focuses on operational management rather than technical execution. The ideal candidate will have strong leadership skills, experience in project management, and the ability to drive efficiency within a dynamic team environment.

Critical objectives and responsibilities

Operational Management:

• Oversee daily, weekly, and monthly data workflows, ensuring timely and accurate delivery.
• Manage the distribution of workloads within the team, ensuring fairness and preventing burnout.
• Ensure all operational processes are documented, followed, and regularly reviewed for improvement opportunities.
• Monitor and manage the escalation process for operational issues, ensuring quick resolution and minimal disruption.
• Collaborate with senior engineers and other stakeholders to evaluate and prioritize adhoc requests.

Team Leadership:

• Lead and mentor a team of data engineers, fostering a collaborative and high-performance culture.
• Facilitate daily stand-ups, sprint planning, and retrospectives, ensuring the team remains aligned with goals.
• Work closely with the Head of Data Engineering to manage resource allocation and project timelines.

Project Management:

• Ensure that projects are managed using Agile methodologies, with clear definition and prioritization of tasks.
• Oversee the backlog management process, ensuring work is properly refined, prioritized, and assigned.
• Coordinate with other departments to align operational tasks with broader business objectives.

Process Improvement:

• Identify and implement opportunities for process optimization to enhance team productivity.
• Stay informed about industry best practices in operational management and apply relevant improvements.

Communication and Collaboration:

• Act as a liaison between the Data Engineering team and other departments, ensuring clear communication and alignment.
• Provide regular updates on operational status, project progress, and any issues to the Head of Data Engineering and other stakeholders. documentation, referrals, fulfilment, renewals and multi-claimants.
• Develop and implement customer solutions to address changing service requirements, implement strategies to ensure customer satisfaction.
• Communicates product, technology changes, industry trends, process inefficiencies and portfolio objectives against plan to the portfolio team.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Experience, knowledge & skills required

Education:

Bachelor’s degree in Computer Science, Operations Management, Industrial Engineering, Business Administration, Information Technology, or a related field.
Experience:

• Minimum of 5 years of experience in an operations management role, preferably within a technical or data-focused environment.
• Proven experience in managing teams, overseeing workflows, and driving process improvements.
• Solid understanding of data engineering processes and practices, though deep technical expertise is not required.

Skills:

• Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Excellent project management skills, with experience in Agile methodologies.
• Exceptional communication and collaboration skills, with the ability to work effectively across departments.
• Strong problem-solving abilities, with a focus on operational efficiency.