Fresh Jobs Available at Absa Group Limited (Absa)

Job Description

Accountability: Sales, Customer Solutioning and Customer Care

• Responsible for Vanilla Products and the cross sales of those products to existing clients, and to increase the cross-sell ratio of each client ensuring that each client is solutioned 100 %
• Liaise with Product Specialists (e.g. Electronic Banking ,International Banking Division (IBD), Absa Cash Solutions, etc) relevant to solutioning for vanilla products , which will ensure client is solutioned comprehensively
• Develop and maintain own contacts with individuals within client's organization
• Acts as a Principal point of contact in the absence of the Banker
• Assists, co-ordinates and monitors the introduction of clients to and from other areas of the Absa Group, where appropriate, to solution the client comprehensively
• Conducts, Monitor, analyze and provide supporting actions to improve client service based on Client Satisfaction Surveys
• Identify potential new clients by building and maintaining a database of potential clients (as support to the Banker)
• Assist in arranging product presentations, where appropriate in conjunction with the Banker
• Conduct Service reviews with clients & implement corrective measures to improve service delivery to the client
• Assist in determining the products that most suit the clients’ needs and be able to sell, at short notice, on a proactive and reactive basis.
• Work with the Banker and Customer Services Consultant to resolve client concerns/complaints.
• Follow up on transactions in progress to ensure that this is in line with Service Level Agreements (SLA).
• Assist Banker with monthly analysis and management thereby ensuring that all income is reflected correctly for each portfolio and that any negative income/downward trends are identified and negated proactively
• Collect all fee income i.e. Facility fees, excess fees, raising and valuation fees, etc by monitoring the clients portfolios in line with applicable transactions
• In conjunction with the Banker ensure that a formal client calling plan is in place and that weekly client visits are conducted as per agreed targets
• Responsible for the maintenance and implementation of clients transactional pricing

Accountability: Risk and Operational Management

• Co-ordinate security and Local Documentary Product (LDP) documentation for customer’s signature.
• Co-ordinates the handling of interest claims
• Co-ordinates the handling of fraudulent transactions by logging this onto the Customer Care Process (CCP) system
• Responsible to assist the Credit Operations in Limits Assurance on portfolios & providing relevant information to the Credit Operations team.
• Work with the Security /Legal to finalize security and Local Documentary Product (LDP) documentation
• Complete documents and obtain client signature(s) for opening/closing of accounts
• Obtain required documentation from clients e.g. public documents, FICA documents etc to support the opening of accounts
• Follow up with client on outstanding documentation such as FICA, security, product, Local Documentary Product (LDP) related
• Assist with telephonic enquiries/client queries relating to security matters.
• Assist with KYC reviews, PEP reviews and take-ons and Deferrals.
• Ensure that the client complies with Credit conditions of grant relative to the standard covenants and conditions by obtaining a monthly debtors list, and provide this list to the Credit Operations department for updating the Security Management Register.
• Excess Report Management Take daily action based on referral listing and reporting to Credit Exposures Managers on a daily basis.

Accountability: Business Management

• Prepare information for and attend client meetings to support client servicing
• Follow up that new clients and products are set up on relevant systems e.g. EBD
• (Electronic Banking Division), Merchant Services & International Banking)
• Develop and maintain contacts with Specialists in other areas of the Group Including Product Houses, Credit and CPF (Commercial Property Finance),etc
• Attend regular meetings held with functional team
• Work as part of a solutioning team namely the Banker, the Credit Analyst, the Customer
• Service Consultant, the Customer Service Officer and the Credit Officers

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
• People
• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Risk & Governance
• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Skill and Knowledge requirements 

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application are evident
• 5+ years experience in other Development or Systems Analysis 
• 5+ years experience in software application languages UniBasic and UniVerse
• Must have work experience on Unix 
• Must have an understanding of Agile Methodologies 

Education

• Bachelor's Degree: Information Technology

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Job Description

• Develop models in-house by ensuring model build data are of sufficient quality, completing statistical data analysis and producing detailed model build documentation while conforming to the governance structures required.
• Developing Physical Risk and Transition Risk models to evaluate the impact on the group.
• Link Physical and Transition Risks to credit, market, operational, strategic, insurance, and other risk types. 
• Understand insurance risk principles and the impact of climate change on insurance within a banking group.
• Work with climate related datasets – sourcing, analysing and processing.
• Be responsible for ensuring data processes are in place for best practice climate related modelling (e.g., Geolocation, Carbon emissions).
• Make extensive use of climate related scenarios and understand the relevant international bodies’ scenarios (e.g., NGFS).
• Stay abreast of climate related topics, including regulatory requirements around Climate Risk (e.g., Central Banks and Regulators, BCBS, IFRS).
• Use the latest techniques, coding languages and packages to develop solutions. (e.g., Python).
• Develop tailored solutions to different business units for them to manage their climate related risks.
• Ensure full governance processes for modelling are complied with from model inception and build through to validation and sign-off by completing all relevant documentation according to the Absa Model Risk Policy.
• Ensure successful implementation of models.
• Provide directional expertise to enhance model building skills within the team, ensuring increased capacity to build models, by transferring knowledge and experience gained.
• Ensure model compliance with Absa Group governance standards by following and adhering to standards.
• Generate appropriate challenge on model builds from around the group by discussing model build detail and ideas.
• Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions.

Education and Experience requirements

• Proven performance within banking and/or insurance institutions.
• A relevant Postgraduate Degree in a numerate field, e.g., Maths, Stats, Engineering, Actuarial Science, etc.
• A professional qualification (e.g., Fellow of the Actuarial Society of SA, or Institute of Actuaries, CFA) will be preferred.
• Experience in managing analytics staff and managing projects.
• Strong coding abilities.
• Any climate related experience, certificates or related courses will be advantageous.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy
• Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

• Risk Management: Providing Subject Matter Expertise to Risk types 
• Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders 
• Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues 
• Risk and Control: Adherence to Policies, Procedures and Regulations 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
• People
• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Risk & Governance
• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Skill and Knowledge requirements 

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application are evident
• 5+ years experience in other Development or Systems Analysis 
• 5+ years experience in software application languages UniBasic and UniVerse
• Must have work experience on Unix 
• Must have an understanding of Agile Methodologies 

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

Accountability: Strategy Formulation and Execution

• Translate the broad Absa Insurance Company (AIC) and Business Operations strategy to drive the alignment and integration of strategy across the claims value chain.
• Set and cascade the Claims Operations strategy in alignment with both company and functional strategic objectives.
• Translate strategy into actionable steps for growth, implementing AIC’s goal setting and annual operations planning.
• Manage the execution of the business strategy in relation to claims administration, claims cost control, procurement and supplier management, and the claims related quality assurance capabilities across the unit.
• Orchestrate the design and maintenance of operational activities in the Claims Operations sub-unit and provide advice and guidance on production activities as well as improvement projects and initiatives.
• Actively identify opportunities for improved service outcomes, operational efficiencies and financial performance.
• Stay abreast of industry trends and role players and ensure that the Claims Operations sub-unit is well-positioned to provide competitive and industry-leading services.
• Provide ongoing advice and direction to the operational structure in terms of procedure, policies, legislative and regulative operations whilst maintaining the appropriate commercial/regulatory balance.
• Oversee the process improvement and business architecture development (including systems architecture) for all claims related processes and systems within AIC.
• Liaise with other relevant stakeholders to identify and operationalise synergies for service delivery as well as for operational performance.

Accountability: Operational Effectiveness

• Oversee operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organisational goals are met.
• Collaborate with executive team members in creating, growing, and building a world-class, industry-leading claims operation.
• Orchestrate the necessary process to facilitate regular strategic alignment between the various divisions.
• Actively analyse internal operations and identify areas for process enhancement. Drive the development and tracking of tactical plans and scorecards and take corrective actions where required.
• Drive strategic reporting requirements and ensure the appropriate action orientation.
• Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent.
• Agree and manage service offerings and service level agreements with internal role players and external partners.
• Ensure the implementation of a robust service level management process including the formalised contracting of internal and external service level agreements, regular service reviews and remedial actions for poor service delivery.
• Define business unit projects, track and manage the process, and understand trends and dynamics.
• Interact with executive management to appraise them of developments and progress in claims operations management.
• Act as a conduit to the Business Operations teams by continuously communicating all products and service-related information coming from various sources ensuring that it is carefully interpreted and conveyed.

Accountability: Sustainable Growth

• Partner with executive role players (e.g. product owners and the strategy function) internally to align on strategic objectives. Translate objectives into delivery pipeline requirements to ensure appropriate insights and that adequate business ownership and buy-in are created to realise the overall strategy.
• Influence, integrate and guide the AIC growth and performance ambitions within the Claims Operations sub-unit.
• Through delivery and execution, perform an active role with the mandate to increase the overall contribution to the Business Operations and AIC performance.
• Ensure compliance with regulatory requirements and financial best practices.
• Provide leadership in engagements with regulatory bodies and represent AIC in key industry associations and forums where applicable.

Accountability: Client-Driven Innovation and Growth

• Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.
• Stay abreast of industry trends and role players and ensure that the Claims Operations business unit is well-positioned to provide competitive and industry-leading services.
• Contribute to and provide input to the design and delivery of the overall AIC service experience.
• Agree and manage service offerings and service level agreements with internal role players and external partners.
• Build and maintain trusting relationships with key suppliers, partners, customers/clients and other stakeholders.

Accountability: Good Governance, Risk and Compliance

• Take responsibility for the risk management and control elements of the Claims Operations sub-unit and ensure the timely and accurate management of assurance related outcomes.
• Influence the implementation of effective internal controls system and corporate governance in the functional area of accountability.
• Drive the development and implementation of integrated corporate governance and compliance frameworks throughout the business unit.

Accountability: Digital Adoption

• Deliberately seek opportunities to digitise, automate and implement solutions for customer primacy, innovation, and operational effectiveness.
• Utilise resources and encourage the use of new technology (software products, apps, websites, etc.) to their fullest potential, and derive maximum value from a digital process or solution.
• Demonstrate a continuous improvement mindset and incorporate this into performance planning, process design and the associated digital roadmap for the Claims Operations sub-cluster.

Accountability: People Management

• Partner with the Human Capital team to ensure the practical and effective implementation of group standards for formal Performance Development.
• Together with line leaders, develop a learning and development strategy that will address the current and future business needs. Ensure that adequate resources are set aside to execute the identified interventions.
• Ensure the establishment and regular update of succession plans for key and high-risk roles.
• Ensure that divisional transformation objectives are incorporated and met.
• With the support from the People partner, identify, interview and recruit direct reports. 
• Review capacity models, workforce plans and reallocate resources as required.
• Approve outcomes of consistency check meetings for performance rating allocations, annual salary increases and any discretionary short-term incentives.
• Review the themes captured by any employee opinion surveys and improve the employee value proposition where possible.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)