Vacant Job Positions at OneCart

Job Description
OneCart is looking to hire a Key Account Manager who will serve as the primary relationship owner for one of OneCart's multiple accounts, i.e., Woolworths, within the WW Dash. The Senior Account Manager will ensure the retention and growth of this key account. Responsibilities include leading client onboarding, presenting content and strategy, working with the client to identify needs, consulting on best practices for solutions and setup, and aligning merchant campaigns with OneCart’s for amplification.

Core Activities & Accountabilities

• Serve as the lead point of contact for key account management
• Build and maintain strong, long-lasting client relationships with key accounts
• Develop a thorough understanding of the clients' needs and requirements and prepare customised solutions
• Develop and deploy strategies for the account plan to improve the customer experience, increase customer retention, and drive account growth in line with OneCart's strategy
• Manage the strategic account plan, weekly client communications, and project and action progress
• Lead strategic, cross-functional initiatives to ensure continuous improvement and value creation for key accounts
• Define, drive, and report on customer success metrics
• Drive regular check-ins with key accounts to continue growing the account
• Develop trusted advisor relationships with key accounts
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with Woolworths and identify areas for improvement
• Assist with challenging client requests or issue escalations as needed
• Address and resolve key account clients' complaints
• Provide superior customer service and ensure client satisfaction
• Act as the main point of contact between key clients and internal teams
• Identify opportunities for improvement and propose new tools and processes
• Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry
• Negotiate contracts with key clients and meet established deadlines for the fulfillment of each client's long-term goals

Reporting

• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare and compile reports on account progress, goals, and forecasts for account teams and stakeholders
• Keep internal and external stakeholders updated and informed of account status, health, risks, and mitigation
• Update relevant systems and teams to ensure alignment with the latest updates
• Report back to business on strategic insights to help inform product development, service delivery, and operational efforts
• Complete weekly and monthly performance reports and advise on areas of potential risk

Management and Monitoring of Key Account Performance

• Interpret, implement, and follow up on standards, procedures, and operating systems required by the client
• Identify and organise all the resources needed to achieve the agreed goals and objectives
• Effectively prioritise tasks and objectives
• Monitor the account performance against objectives and targets
• Set step-by-step action plans for each goal and follow up regularly
• Be aware of deadlines and allocate time necessary to carry out the work
• Be agile with effective time management in planning when circumstances change

Competencies & Skills

• Excellent communication, interpersonal, and negotiation skills
• Excellent presentation skills
• Excellent time management skills
• Strong customer service
• Strong project management skills
• Proactive personality with the ability to listen and understand the client's pain points
• A creative and insightful individual who can find valuable solutions for key accounts
• Empathetic with a deep understanding of the goals, drivers, and needs of others
• A service-oriented individual who is ready to go the extra mile for the client
• A strategic and innovative thinker

Competencies

• Proficiency in Microsoft Office and CRM Software - Mandatory
• Highly organised and solution-oriented
• Excellent attention to detail
• Self-starter and able to work efficiently under pressure
• Resilient and assertive

Working Conditions

• Hybrid work module
• May be required for overtime work from time to time
• Required to travel for business purposes

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Job Description
As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours. To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, along with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.

Duties and Responsibilities

• Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Support customers by fulfilling placed orders and making payments in person
• Respond promptly and effectively to customers' complaints and requests
• Advise customers on suitable substitutes for dated, discontinued, or unavailable products
• Report customer issues, supply shortages, and inferior products to Management immediately
• Engage with customers and ensure any special instructions given by the customer are followed
• Ensure that orders are accurately selected, scanned, and packed
• Assist with order collection, packaging, loading, and payment, where required
• Keep track of product offerings and availability
• Collaborate with store departments to ensure efficient service delivery
• Consistently manage own priorities to achieve all deliverables
• Follow any lawful and reasonable instructions from your supervisor
• Act as part of the team and always assist other members of the team in achieving common goals
• Consistently live and be an example of the company's values

Job Requirements

• Matric
• Must be based in the area or closer
• Must be fluent in English
• Must be able to type in full sentences

go to method of application »

Job Description
As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours. To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, along with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.

Duties and Responsibilities

• Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Support customers by fulfilling placed orders and making payments in person
• Respond promptly and effectively to customers' complaints and requests
• Advise customers on suitable substitutes for dated, discontinued, or unavailable products
• Report customer issues, supply shortages, and inferior products to Management immediately
• Engage with customers and ensure any special instructions given by the customer are followed
• Ensure that orders are accurately selected, scanned, and packed
• Assist with order collection, packaging, loading, and payment, where required
• Keep track of product offerings and availability
• Collaborate with store departments to ensure efficient service delivery
• Consistently manage own priorities to achieve all deliverables
• Follow any lawful and reasonable instructions from your supervisor
• Act as part of the team and always assist other members of the team in achieving common goals
• Consistently live and be an example of the company's values

Job Requirements

• Matric
• Must be based in the area or closer
• Must be fluent in English
• Must be able to type in full sentences

go to method of application »

Job Description
As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours. To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, along with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.

Duties and Responsibilities

• Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Support customers by fulfilling placed orders and making payments in person
• Respond promptly and effectively to customers' complaints and requests
• Advise customers on suitable substitutes for dated, discontinued, or unavailable products
• Report customer issues, supply shortages, and inferior products to Management immediately
• Engage with customers and ensure any special instructions given by the customer are followed
• Ensure that orders are accurately selected, scanned, and packed
• Assist with order collection, packaging, loading, and payment, where required
• Keep track of product offerings and availability
• Collaborate with store departments to ensure efficient service delivery
• Consistently manage own priorities to achieve all deliverables
• Follow any lawful and reasonable instructions from your supervisor
• Act as part of the team and always assist other members of the team in achieving common goals
• Consistently live and be an example of the company's values

Job Requirements

• Matric
• Must be based in the area or closer
• Must be fluent in English
• Must be able to type in full sentences

go to method of application »

Job purpose

To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.

Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
• Spot check: Uniform, Orders, staff attendance, process and procedures
• Reporting: Adherence and staff attendance
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
• Support the team on special projects for continued operating efficiency and growth.
• Provide an operational perspective on Logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

• Assist and attend to shopper and driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the Area Manager on unresolved customer queries
• Investigate and respond to shopper queries.
• Foresees potential problems before they occur and takes action to prevent them from occurring
• Consults widely with people inside and outside own Branch to solve problems

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible
• Reports are accurate and timeously submitted to relevant parties
• Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirements

The following requirements are necessary:

• Be eligible to work in South Africa.
• A valid South African driver's license or a valid South African Professional driving permit (PrDP)
• Clean driving record.
• Must have your own vehicle or motorbike (registration documents to be verified)
• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
• 2-3 years Team Leader experience

Competencies and Skills

• Attention to detail
• Time management skills
• Conflict management skills
• Negotiation skills
• Professional verbal and written communication skills
• Responsive
• Effective planning and organising
• Self-directed and motivated
• Interpersonal skills
• Ability to build and maintain relationships
• Resilience
• Decisive and action-orientated
• Assertiveness
• Ability to work independently and under pressure
• High emotional intelligence

Working conditions

• Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
• Dress Code, the company prides itself in presenting a professional and respectable image to our clients
• As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.

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Job Description

• OneCart is looking to hire a Product Manager, the purpose of the role is completing product offering, from early-stage research and ideation, through implementation and iteration based on key success metrics. Build and implement product strategies consistent with the company vision. Collaborate with senior management to create product plans and roadmaps. 

Duties and Responsibilities:

• Driving the product roadmap and execution for of OneCart’s products, in concert with cross-functional peers.
• Define creative, high-quality product roadmaps based on internal/external research, analysis, and data
• Execution against a plan in collaboration with Engineering and Design: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication internally as well as with external stakeholders.
• Work with various personnel to set up team processes and ensure effective product delivery.
• Lead detailed, business requirements and user stories that can be used to create product specifications and architecture for each product and application.
• Bringing new features to market in concert with the strategic partners OneCart is working with, working with marketing and product teams within and outside of OneCart.
• Incorporate feedback and input from customers, partners and in-house teams on product strategy and find ways to expand product market reach
• Research and understand the market and create product requirements specification
• Understand the market and competitive trends; monitor key industry developments
• Determine product market demands and help establish long-term goals to develop the product strategy
• Ensure products and releases are launched correctly and on schedule
• Be an active participant in the product development lifecycle
• Drive prioritisation and trade-offs among customer experience, performance and operational support load
• Create buy-in for the product vision both internally and with key external partners
• Shaping OneCart’s product by thinking about our customers and partners
• Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development
• Produce and review product requirements documents (PRD)
• Communicate product features and functions to cross-functional teams at all levels clearly
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the Product team by assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures

Job Requirements:

• Minimum 5 years of experience in product management, preferably in an e-commerce environment and/or SaaS environment.
• Experience crafting and delivering stellar technical products.
• Passion to understand customer needs and a strong motivation to solve their problems.
• Expertise guiding complex internal and external partners and finding creative solutions to high visibility product questions.
• Ability to inspire your teams to build better products with a constant dedication to understand, question and improve the experiences for our users.
• You have proven success in building an execution engine that delivers value to customers.
• Ability to build a compelling business case for new opportunities.
• True obsession for your customers – you go out of your way to talk to customers and solve their problems because it’s what gets you out of bed in the morning.
• Outstanding history with engineers, design and cross functional partners: people love to work with you!
• Experience negotiating and communicating with diverse internal and external stakeholders to create good outcomes for all parties.
• Excellent communication (written/verbal), strategic/analytical thinking, relationship building (internal and external stakeholders), and people skills.
• Agile methodology, analytical, planning, and strategy skills.
• Skilled at workshopping and facilitating to problem-solve, ideate, co-create and roadmap.
• Keep ahead of industry product trends and developments.
• Preferable high-level tech stack knowledge:
• Collaboration tools: Jira, Confluence, LucidChart, Miro, Figma, Trello
• Architectures: AWS and Serverless
• Development languages: HTML, CSS, C#, Java, Python, and SQL

Working conditions

• Remote and/or Hybrid
• You may be required to work overtime work from time to time to meet agreed deadlines.