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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- To provide advanced management and support customers’ technical monitoring solutions. Must also provide general networking and technical support on customer system across AI Ops products.
Key Deliverables / Primary Functions
- 2nd and 3rd Level Operational Support
- For the primary banking client
- Shared Services (where required)
- Network and Monitoring support –
- Cisco Switch and router infrastructure,
- Monitoring and reporting tools
- Capacity Management Tools
- Research and Innovation/Automation
- Capacity management & data analysis
- License and Lifecycle Audit and Compliance
- Succession candidate for Team Lead
- Stand-in for Team leader role
- Innovation Projects Planning and Implementation Coordination
- Primary focus on operational services and automation.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values.
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- Execute to the Work Group Services business plan and strategies.
Functional Skills
- Troubleshoot and maintain monitoring systems
- Unsupervised, responsible for installation and operational support of Networking Infrastructure and related back-end systems
- Able to understand client needs in monitoring and mature monitoring capabilities
- Advanced client consulting capability
- Solution documentation and drafting skills, including reference designs, baseline documentation and standards
- Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
- Under general supervision, responsible for installation and operational support of Monitoring based infrastructure and related back-end systems
- Technical Project planning and implementation
Behavioural Competencies
- Job Match
- Developing and implementing account plan or strategy
- Meeting customer expectations
- People / Team Leadership
- Decision Making
- Communication and Impact
Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
- Or Grade 12 (NQF) with relevant IT certification
Experience
- 5 - 7 years’ relevant network and monitoring system experience within a large and highly complex organisation.
- 5 - 7 years skills in network and monitoring systems.
- Financial Services/Insurance industry information systems support experience will be an advantage.
- Certifications / Professional Registration
- Relevant technical certifications in field of speciality (Network and Innovation focus)
- Relevant Certification will be an advantage
- BMC Certified
- Entuity Experience
Special Requirements/ Employment Condition
Work Characteristics
- Office/Client based and Remote
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Core Description
Involved in the execution of large IT projects in accordance with the specified and agreed upon scope, timeframe, budget and quality requirements. To provide guidance and support to junior project staff.
Key Deliverables / Primary Functions
- Provide input in project plans to determine scope and timeframes to ensure quality and successful project execution. Produce detailed work plans with appropriate timelines, matching resources against project priorities.
- Coordinate the delivery of multiple smaller projects to successful completion in accordance with scope, timeframe and service level agreements.
- Monitor governance and quality of the projects in line with BCX regulation and policies.
- Provide onsite direction and guidance for fellow members where necessary to ensure timelines are met.
- Resolve issues, conflicts, dependencies and critical path deliverables, escalating to Project Manager/Senior Project Manager as and when required.
- Track and report on project status and performance, project deliverables, dependencies and timeframes.
- Identify project risks and recommend action plans to counter risks to ensure successful and on-time project delivery.
- Document project management processes inclusive of minutes of meetings, progress reports and appropriate information collection and storage.
- Contribute to process improvement initiatives to improve project delivery.
- Log project – related activities on the Navision ERP system.
Functional Skills
- Project Management Governance & Process
- Project Management Tools
- Project Management Procedures
- Relationship Management
- Risk Management
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Decision Making
- Handling Pressure
- Communication and Impact
Qualifications
- A Degree (NQF7) or Diploma (NQF6) in IT/Business/Commerce or Project Management
- NQF 4: Grade 12
Experience
- Project Management experience in managing large projects in the IT Sector
- 3 Years’ Experience in IT projects in the Retail environment
- Experience in leading project teams is advantageous
- Alternatively, 5 years work experience of which 3 years should be project management related
Certifications / Professional Registration
- Project management certification will be an advantage
Special Requirements
- Valid Drivers license
- Ability to work overtime
- Ability to cope under pressure
Work Characteristics
- Billable
- Client Based Position
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Core Description
To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.
Key Deliverables / Primary Functions
- Install, maintain, update and administer Backup software.
- Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
- Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance and resolve issues promptly.
- System Administration of Windows/Linux/ Backup Systems, Backup Appliances, LTO libraries, and SAN / Backup storage devices.
- Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
- Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
- Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
- Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
- Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
- Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
- Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
Functional Skills
- Required to be hands-on and direct and manage backup resources.
- Cloud Backup service. Skills inVeritas Self-Service and OpsCentre solution.
- Backup hardware installation and configuration. Software patching and updates.
Behavioural Competencies
- Job Match
- Developing and implementing account plan or strategy
- Meeting customer expectations
- People / Team Leadership
- Decision Making
- Communication and Impact
Qualifications
- A Degree (NQF7) or Diploma (NQF6) in IT/Engineering or Computer Science
- OR NQF 4 (Grade 12)
- Experience
- 5 years’ system engineering experience.
- If highest Qualification Grade 12 - 7 years’ system engineering experience.
- Microsoft SQL database administration experience. Oracle administration experience will be an advantage.
- Network:- TCPIP, VLAN, Cisco switches and Active Directory and DNS skills and experience.
- SAN Storage experience.
- Experience in ITIL SLA, incident, problem and change management process.
- ISO27001 and ISO 9001:2015 experience.
Certifications / Professional Registration
- Netbackup 8.2 certification.
- Veritas appliance certification (Flex and Access).
- Certification in Microsoft Windows and Linux.
- Certification in VMWare and VSphere.
- ITIL
Special Requirements/ Employment Condition
- Valid Drivers license
- Willing to work extended hours
- Ability to cope under pressure
- Work Characteristics
- Billable
- Office Based positio
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Core Description
To develop and maintain digital solutions for both internal and external clients. This includes: defining, designing, developing, testing, documenting, and maintaining solutions. To provide expert input into defining the digital architecture, standards, and best practices. To lead and mentor multiple development/test teams and drive on-time solution delivery.
Key Deliverables / Primary Functions
- Lead the design, development and implementation of digital solutions, utilizing established processes, tools and technologies that are consistent with existing solutions, infrastructure, and support capabilities.
- Ensure that all solutions are documented so they can be efficiently supported and maintained.
- Troubleshoot, fix defects, and extend the functionality of existing applications and systems.
- Provide expert input into the defining of digital solution architecture and design, development, testing, and maintenance standards and best practices to ensure automations meet business requirements and targets for efficiency.
- Lead automation of internal and external project teams ensuring adherence to digital architecture, standards, and best practices, as well as, on-time solution delivery.
- Identify and communicate project risks and issues to management.
- Facilitate training and guide end users, as well as team members, in design, development, testing and maintenance of automation projects.
- Maintain knowledge of current and emerging technologies/products/trends related to digital solutions development.
Functional Skills
- Project Management
- Digital Development & Integration
- Digital Platform Services Solutions
- IT Technologies
- Business Process Modelling
Behavioural Competencies
- Job Match
- Developing and implementing account plan or strategy
- Meeting customer expectations
- People / Team Leadership
- Decision Making
- Communication and Impact
Qualifications
Experience
- 5 years’ experience in digital system and application design and development.
OR
- If Highest Qualification Grade 12 -, 6 years’ experience in digital system and application design and development.
- implementations
Certifications / Professional Registration
None
Special Requirements/ Employment Condition
Valid Drivers license
Work Characteristics
-
WFA /Office Based
- Billable
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Core Description
Supporting BCX Payroll Solutions by preparing gathering and capturing all the invoicing information for solutions at an advanced level in order to ensure accurate and complete revenue generation. To ensure that customer expectations are met by supporting and providing solutions to external customers' needs/ requests/ queries.
Key Deliverables / Primary Functions
Functional Skills
- Excel
- basic accounting knowledge
- Communication skills
- SAP Reporting
- Collaboration
- Database Management
Behavioural Competencies
- Developing and implementing account plan or strategy
- People / Team Leadership
- Decision Making
- Meeting customer expectations
- Communication and Impact
- Job Match
Qualifications
Experience
- 3 to 5 years’ experience in bookkeeping, preferably in the IT Industry
Certifications / Professional Registration
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Core Description
Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision.
Key Deliverables / Primary Functions
Manage Configurations
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure that the use of multiple hardware and software platforms is possible.
- All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
- Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA on preventative maintenance and adherence to accurate site audits
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Functional Skills
- Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
- Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally
Behavioural Competencies
- Job Match Rating
- Delivering Results
- Meeting customer expectations
- Teamwork
- Handling Pressure
- Communication and Impact
Qualifications
Experience
Certifications / Professional Registration
- Applicable industry certification will be an advantage
- A+
- N+
- MCSE
Special Requirements/ Employment Condition
- Own vehicle
- Valid Drivers license
Work Characteristics
Method of Application
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