Spec: Infrastructure Monitoring Engineer at BCX

Core Description

• To provide advanced management and support customers’ technical monitoring solutions. Must also provide general networking and technical support on customer system across AI Ops products.

Key Deliverables / Primary Functions

• 2nd and 3rd Level Operational Support
• For the primary banking client 
• Shared Services (where required)
• Network and Monitoring support – 
• Cisco Switch and router infrastructure, 
• Monitoring and reporting tools
• Capacity Management Tools
• Research and Innovation/Automation
• Capacity management & data analysis
• License and Lifecycle Audit and Compliance
• Succession candidate for Team Lead
• Stand-in for Team leader role
• Innovation Projects Planning and Implementation Coordination
• Primary focus on operational services and automation.
• Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values.
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• Execute to the Work Group Services business plan and strategies.

Functional Skills

• Troubleshoot and maintain monitoring systems
• Unsupervised, responsible for installation and operational support of Networking Infrastructure and related back-end systems
• Able to understand client needs in monitoring and mature monitoring capabilities
• Advanced client consulting capability
• Solution documentation and drafting skills, including reference designs, baseline documentation and standards
• Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these
• Under general supervision, responsible for installation and operational support of Monitoring based infrastructure and related back-end systems
• Technical Project planning and implementation

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• Or Grade 12 (NQF) with relevant IT certification

Experience

• 5 - 7 years’ relevant network and monitoring system experience within a large and highly complex organisation.
• 5 - 7 years skills in network and monitoring systems.
• Financial Services/Insurance industry information systems support experience will be an advantage.
• Certifications / Professional Registration
• Relevant technical certifications in field of speciality (Network and Innovation focus)
• Relevant Certification will be an advantage
• BMC Certified
• Entuity Experience

Special Requirements/ Employment Condition

• Valid Drivers license

Work Characteristics

• Office/Client based and Remote